Initial import with GitLab CI/CD and registry deploy flow
This commit is contained in:
Yera All
@@ -0,0 +1,72 @@
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-- Core MVP schema (PostgreSQL)
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CREATE TABLE IF NOT EXISTS auth_users (
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id BIGSERIAL PRIMARY KEY,
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user_id VARCHAR(64) NOT NULL UNIQUE,
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username VARCHAR(128) NOT NULL UNIQUE,
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password VARCHAR(256) NOT NULL,
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full_name VARCHAR(256) NOT NULL,
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role VARCHAR(32) NOT NULL,
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created_at VARCHAR(64) NOT NULL
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);
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CREATE INDEX IF NOT EXISTS ix_auth_users_user_id ON auth_users (user_id);
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CREATE INDEX IF NOT EXISTS ix_auth_users_username ON auth_users (username);
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CREATE INDEX IF NOT EXISTS ix_auth_users_role ON auth_users (role);
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CREATE TABLE IF NOT EXISTS customers (
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id BIGSERIAL PRIMARY KEY,
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customer_id VARCHAR(64) NOT NULL UNIQUE,
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display_name VARCHAR(256) NOT NULL,
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phones_json TEXT NOT NULL DEFAULT '[]',
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preferred_phone VARCHAR(64),
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tags_json TEXT NOT NULL DEFAULT '[]',
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created_at VARCHAR(64) NOT NULL
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);
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CREATE INDEX IF NOT EXISTS ix_customers_customer_id ON customers (customer_id);
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CREATE INDEX IF NOT EXISTS ix_customers_display_name ON customers (display_name);
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CREATE TABLE IF NOT EXISTS interactions (
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id BIGSERIAL PRIMARY KEY,
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interaction_id VARCHAR(64) NOT NULL UNIQUE,
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channel VARCHAR(32) NOT NULL,
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subject VARCHAR(512) NOT NULL,
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customer_id VARCHAR(64),
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queue_id VARCHAR(64),
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priority INTEGER NOT NULL DEFAULT 3,
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status VARCHAR(32) NOT NULL,
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assigned_to VARCHAR(128),
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created_at VARCHAR(64) NOT NULL,
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updated_at VARCHAR(64) NOT NULL
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);
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CREATE INDEX IF NOT EXISTS ix_interactions_interaction_id ON interactions (interaction_id);
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CREATE INDEX IF NOT EXISTS ix_interactions_status ON interactions (status);
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CREATE INDEX IF NOT EXISTS ix_interactions_queue_id ON interactions (queue_id);
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CREATE INDEX IF NOT EXISTS ix_interactions_assigned_to ON interactions (assigned_to);
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CREATE TABLE IF NOT EXISTS interaction_timelines (
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id BIGSERIAL PRIMARY KEY,
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interaction_id VARCHAR(64) NOT NULL,
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timestamp VARCHAR(64) NOT NULL,
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action VARCHAR(128) NOT NULL,
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metadata_json TEXT NOT NULL DEFAULT '{}'
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);
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CREATE INDEX IF NOT EXISTS ix_interaction_timelines_interaction_id ON interaction_timelines (interaction_id);
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CREATE INDEX IF NOT EXISTS ix_interaction_timelines_timestamp ON interaction_timelines (timestamp);
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CREATE TABLE IF NOT EXISTS queues (
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id BIGSERIAL PRIMARY KEY,
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queue_id VARCHAR(64) NOT NULL UNIQUE,
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name VARCHAR(256) NOT NULL,
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description TEXT NOT NULL DEFAULT '',
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rules_json TEXT NOT NULL DEFAULT '[]',
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created_at VARCHAR(64) NOT NULL
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);
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CREATE INDEX IF NOT EXISTS ix_queues_queue_id ON queues (queue_id);
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CREATE INDEX IF NOT EXISTS ix_queues_name ON queues (name);
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CREATE TABLE IF NOT EXISTS routing_counters (
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id BIGSERIAL PRIMARY KEY,
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channel VARCHAR(32) NOT NULL UNIQUE,
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counter INTEGER NOT NULL DEFAULT 0
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);
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CREATE INDEX IF NOT EXISTS ix_routing_counters_channel ON routing_counters (channel);
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@@ -0,0 +1,72 @@
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-- Core MVP schema (SQLite)
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CREATE TABLE IF NOT EXISTS auth_users (
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id INTEGER PRIMARY KEY AUTOINCREMENT,
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user_id TEXT NOT NULL UNIQUE,
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username TEXT NOT NULL UNIQUE,
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password TEXT NOT NULL,
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full_name TEXT NOT NULL,
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role TEXT NOT NULL,
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created_at TEXT NOT NULL
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);
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CREATE INDEX IF NOT EXISTS ix_auth_users_user_id ON auth_users (user_id);
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CREATE INDEX IF NOT EXISTS ix_auth_users_username ON auth_users (username);
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CREATE INDEX IF NOT EXISTS ix_auth_users_role ON auth_users (role);
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CREATE TABLE IF NOT EXISTS customers (
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id INTEGER PRIMARY KEY AUTOINCREMENT,
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customer_id TEXT NOT NULL UNIQUE,
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display_name TEXT NOT NULL,
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phones_json TEXT NOT NULL DEFAULT '[]',
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preferred_phone TEXT,
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tags_json TEXT NOT NULL DEFAULT '[]',
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created_at TEXT NOT NULL
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);
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CREATE INDEX IF NOT EXISTS ix_customers_customer_id ON customers (customer_id);
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CREATE INDEX IF NOT EXISTS ix_customers_display_name ON customers (display_name);
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CREATE TABLE IF NOT EXISTS interactions (
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id INTEGER PRIMARY KEY AUTOINCREMENT,
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interaction_id TEXT NOT NULL UNIQUE,
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channel TEXT NOT NULL,
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subject TEXT NOT NULL,
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customer_id TEXT,
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queue_id TEXT,
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priority INTEGER NOT NULL DEFAULT 3,
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status TEXT NOT NULL,
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assigned_to TEXT,
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created_at TEXT NOT NULL,
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updated_at TEXT NOT NULL
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);
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CREATE INDEX IF NOT EXISTS ix_interactions_interaction_id ON interactions (interaction_id);
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CREATE INDEX IF NOT EXISTS ix_interactions_status ON interactions (status);
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CREATE INDEX IF NOT EXISTS ix_interactions_queue_id ON interactions (queue_id);
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CREATE INDEX IF NOT EXISTS ix_interactions_assigned_to ON interactions (assigned_to);
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CREATE TABLE IF NOT EXISTS interaction_timelines (
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id INTEGER PRIMARY KEY AUTOINCREMENT,
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interaction_id TEXT NOT NULL,
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timestamp TEXT NOT NULL,
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action TEXT NOT NULL,
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metadata_json TEXT NOT NULL DEFAULT '{}'
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);
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CREATE INDEX IF NOT EXISTS ix_interaction_timelines_interaction_id ON interaction_timelines (interaction_id);
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CREATE INDEX IF NOT EXISTS ix_interaction_timelines_timestamp ON interaction_timelines (timestamp);
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CREATE TABLE IF NOT EXISTS queues (
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id INTEGER PRIMARY KEY AUTOINCREMENT,
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queue_id TEXT NOT NULL UNIQUE,
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name TEXT NOT NULL,
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description TEXT NOT NULL DEFAULT '',
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rules_json TEXT NOT NULL DEFAULT '[]',
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created_at TEXT NOT NULL
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);
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CREATE INDEX IF NOT EXISTS ix_queues_queue_id ON queues (queue_id);
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CREATE INDEX IF NOT EXISTS ix_queues_name ON queues (name);
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CREATE TABLE IF NOT EXISTS routing_counters (
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id INTEGER PRIMARY KEY AUTOINCREMENT,
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channel TEXT NOT NULL UNIQUE,
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counter INTEGER NOT NULL DEFAULT 0
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);
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CREATE INDEX IF NOT EXISTS ix_routing_counters_channel ON routing_counters (channel);
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@@ -0,0 +1,107 @@
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-- Stage 3+ service schema (PostgreSQL)
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CREATE TABLE IF NOT EXISTS audit_events (
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id BIGSERIAL PRIMARY KEY,
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event_id VARCHAR(64) NOT NULL UNIQUE,
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actor VARCHAR(128) NOT NULL,
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action VARCHAR(128) NOT NULL,
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entity VARCHAR(128) NOT NULL,
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metadata_json TEXT NOT NULL DEFAULT '{}',
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created_at VARCHAR(64) NOT NULL
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);
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CREATE INDEX IF NOT EXISTS ix_audit_events_event_id ON audit_events (event_id);
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CREATE INDEX IF NOT EXISTS ix_audit_events_actor ON audit_events (actor);
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CREATE INDEX IF NOT EXISTS ix_audit_events_action ON audit_events (action);
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CREATE INDEX IF NOT EXISTS ix_audit_events_entity ON audit_events (entity);
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CREATE INDEX IF NOT EXISTS ix_audit_events_created_at ON audit_events (created_at);
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CREATE TABLE IF NOT EXISTS voice_events (
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id BIGSERIAL PRIMARY KEY,
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event_id VARCHAR(64) NOT NULL UNIQUE,
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event_type VARCHAR(64) NOT NULL,
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call_id VARCHAR(128) NOT NULL,
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interaction_id VARCHAR(64),
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payload_json TEXT NOT NULL DEFAULT '{}',
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created_at VARCHAR(64) NOT NULL
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);
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CREATE INDEX IF NOT EXISTS ix_voice_events_event_id ON voice_events (event_id);
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CREATE INDEX IF NOT EXISTS ix_voice_events_event_type ON voice_events (event_type);
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CREATE INDEX IF NOT EXISTS ix_voice_events_call_id ON voice_events (call_id);
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CREATE INDEX IF NOT EXISTS ix_voice_events_interaction_id ON voice_events (interaction_id);
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CREATE INDEX IF NOT EXISTS ix_voice_events_created_at ON voice_events (created_at);
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CREATE TABLE IF NOT EXISTS telegram_messages (
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id BIGSERIAL PRIMARY KEY,
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message_id VARCHAR(64) NOT NULL UNIQUE,
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chat_id VARCHAR(128) NOT NULL,
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text TEXT NOT NULL,
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customer_external_id VARCHAR(128),
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payload_json TEXT NOT NULL DEFAULT '{}',
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created_at VARCHAR(64) NOT NULL
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);
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CREATE INDEX IF NOT EXISTS ix_telegram_messages_message_id ON telegram_messages (message_id);
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CREATE INDEX IF NOT EXISTS ix_telegram_messages_chat_id ON telegram_messages (chat_id);
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CREATE INDEX IF NOT EXISTS ix_telegram_messages_customer_external_id ON telegram_messages (customer_external_id);
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CREATE INDEX IF NOT EXISTS ix_telegram_messages_created_at ON telegram_messages (created_at);
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CREATE TABLE IF NOT EXISTS kb_categories (
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id BIGSERIAL PRIMARY KEY,
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category_id VARCHAR(64) NOT NULL UNIQUE,
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name VARCHAR(256) NOT NULL,
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description TEXT NOT NULL DEFAULT '',
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created_at VARCHAR(64) NOT NULL
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);
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CREATE INDEX IF NOT EXISTS ix_kb_categories_category_id ON kb_categories (category_id);
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CREATE INDEX IF NOT EXISTS ix_kb_categories_name ON kb_categories (name);
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CREATE INDEX IF NOT EXISTS ix_kb_categories_created_at ON kb_categories (created_at);
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CREATE TABLE IF NOT EXISTS kb_articles (
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id BIGSERIAL PRIMARY KEY,
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article_id VARCHAR(64) NOT NULL UNIQUE,
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category_id VARCHAR(64) NOT NULL,
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title VARCHAR(512) NOT NULL,
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body TEXT NOT NULL,
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tags_json TEXT NOT NULL DEFAULT '[]',
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created_at VARCHAR(64) NOT NULL,
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updated_at VARCHAR(64) NOT NULL
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);
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CREATE INDEX IF NOT EXISTS ix_kb_articles_article_id ON kb_articles (article_id);
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CREATE INDEX IF NOT EXISTS ix_kb_articles_category_id ON kb_articles (category_id);
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CREATE INDEX IF NOT EXISTS ix_kb_articles_title ON kb_articles (title);
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CREATE INDEX IF NOT EXISTS ix_kb_articles_created_at ON kb_articles (created_at);
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CREATE INDEX IF NOT EXISTS ix_kb_articles_updated_at ON kb_articles (updated_at);
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CREATE TABLE IF NOT EXISTS reporting_events (
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id BIGSERIAL PRIMARY KEY,
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queue_id VARCHAR(64) NOT NULL,
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answered BOOLEAN NOT NULL DEFAULT FALSE,
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wait_seconds INTEGER NOT NULL DEFAULT 0,
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handle_seconds INTEGER NOT NULL DEFAULT 0,
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abandoned BOOLEAN NOT NULL DEFAULT FALSE,
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resolved_first_contact BOOLEAN NOT NULL DEFAULT FALSE,
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created_at VARCHAR(64) NOT NULL
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);
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CREATE INDEX IF NOT EXISTS ix_reporting_events_queue_id ON reporting_events (queue_id);
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CREATE INDEX IF NOT EXISTS ix_reporting_events_created_at ON reporting_events (created_at);
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CREATE TABLE IF NOT EXISTS supervisor_agent_states (
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id BIGSERIAL PRIMARY KEY,
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agent_id VARCHAR(128) NOT NULL UNIQUE,
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state VARCHAR(32) NOT NULL,
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queue_id VARCHAR(64),
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updated_at VARCHAR(64) NOT NULL
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);
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CREATE INDEX IF NOT EXISTS ix_supervisor_agent_states_agent_id ON supervisor_agent_states (agent_id);
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CREATE INDEX IF NOT EXISTS ix_supervisor_agent_states_state ON supervisor_agent_states (state);
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CREATE INDEX IF NOT EXISTS ix_supervisor_agent_states_queue_id ON supervisor_agent_states (queue_id);
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CREATE INDEX IF NOT EXISTS ix_supervisor_agent_states_updated_at ON supervisor_agent_states (updated_at);
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CREATE TABLE IF NOT EXISTS supervisor_queue_snapshots (
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id BIGSERIAL PRIMARY KEY,
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queue_id VARCHAR(64) NOT NULL UNIQUE,
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in_queue INTEGER NOT NULL DEFAULT 0,
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avg_wait_seconds INTEGER NOT NULL DEFAULT 0,
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updated_at VARCHAR(64) NOT NULL
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);
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CREATE INDEX IF NOT EXISTS ix_supervisor_queue_snapshots_queue_id ON supervisor_queue_snapshots (queue_id);
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CREATE INDEX IF NOT EXISTS ix_supervisor_queue_snapshots_updated_at ON supervisor_queue_snapshots (updated_at);
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@@ -0,0 +1,107 @@
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-- Stage 3+ service schema (SQLite)
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CREATE TABLE IF NOT EXISTS audit_events (
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id INTEGER PRIMARY KEY AUTOINCREMENT,
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event_id TEXT NOT NULL UNIQUE,
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actor TEXT NOT NULL,
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action TEXT NOT NULL,
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entity TEXT NOT NULL,
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metadata_json TEXT NOT NULL DEFAULT '{}',
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created_at TEXT NOT NULL
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);
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CREATE INDEX IF NOT EXISTS ix_audit_events_event_id ON audit_events (event_id);
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CREATE INDEX IF NOT EXISTS ix_audit_events_actor ON audit_events (actor);
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CREATE INDEX IF NOT EXISTS ix_audit_events_action ON audit_events (action);
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CREATE INDEX IF NOT EXISTS ix_audit_events_entity ON audit_events (entity);
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CREATE INDEX IF NOT EXISTS ix_audit_events_created_at ON audit_events (created_at);
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CREATE TABLE IF NOT EXISTS voice_events (
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id INTEGER PRIMARY KEY AUTOINCREMENT,
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event_id TEXT NOT NULL UNIQUE,
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event_type TEXT NOT NULL,
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||||
call_id TEXT NOT NULL,
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interaction_id TEXT,
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payload_json TEXT NOT NULL DEFAULT '{}',
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created_at TEXT NOT NULL
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);
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CREATE INDEX IF NOT EXISTS ix_voice_events_event_id ON voice_events (event_id);
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CREATE INDEX IF NOT EXISTS ix_voice_events_event_type ON voice_events (event_type);
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CREATE INDEX IF NOT EXISTS ix_voice_events_call_id ON voice_events (call_id);
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CREATE INDEX IF NOT EXISTS ix_voice_events_interaction_id ON voice_events (interaction_id);
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CREATE INDEX IF NOT EXISTS ix_voice_events_created_at ON voice_events (created_at);
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CREATE TABLE IF NOT EXISTS telegram_messages (
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id INTEGER PRIMARY KEY AUTOINCREMENT,
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message_id TEXT NOT NULL UNIQUE,
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chat_id TEXT NOT NULL,
|
||||
text TEXT NOT NULL,
|
||||
customer_external_id TEXT,
|
||||
payload_json TEXT NOT NULL DEFAULT '{}',
|
||||
created_at TEXT NOT NULL
|
||||
);
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CREATE INDEX IF NOT EXISTS ix_telegram_messages_message_id ON telegram_messages (message_id);
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CREATE INDEX IF NOT EXISTS ix_telegram_messages_chat_id ON telegram_messages (chat_id);
|
||||
CREATE INDEX IF NOT EXISTS ix_telegram_messages_customer_external_id ON telegram_messages (customer_external_id);
|
||||
CREATE INDEX IF NOT EXISTS ix_telegram_messages_created_at ON telegram_messages (created_at);
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||||
|
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CREATE TABLE IF NOT EXISTS kb_categories (
|
||||
id INTEGER PRIMARY KEY AUTOINCREMENT,
|
||||
category_id TEXT NOT NULL UNIQUE,
|
||||
name TEXT NOT NULL,
|
||||
description TEXT NOT NULL DEFAULT '',
|
||||
created_at TEXT NOT NULL
|
||||
);
|
||||
CREATE INDEX IF NOT EXISTS ix_kb_categories_category_id ON kb_categories (category_id);
|
||||
CREATE INDEX IF NOT EXISTS ix_kb_categories_name ON kb_categories (name);
|
||||
CREATE INDEX IF NOT EXISTS ix_kb_categories_created_at ON kb_categories (created_at);
|
||||
|
||||
CREATE TABLE IF NOT EXISTS kb_articles (
|
||||
id INTEGER PRIMARY KEY AUTOINCREMENT,
|
||||
article_id TEXT NOT NULL UNIQUE,
|
||||
category_id TEXT NOT NULL,
|
||||
title TEXT NOT NULL,
|
||||
body TEXT NOT NULL,
|
||||
tags_json TEXT NOT NULL DEFAULT '[]',
|
||||
created_at TEXT NOT NULL,
|
||||
updated_at TEXT NOT NULL
|
||||
);
|
||||
CREATE INDEX IF NOT EXISTS ix_kb_articles_article_id ON kb_articles (article_id);
|
||||
CREATE INDEX IF NOT EXISTS ix_kb_articles_category_id ON kb_articles (category_id);
|
||||
CREATE INDEX IF NOT EXISTS ix_kb_articles_title ON kb_articles (title);
|
||||
CREATE INDEX IF NOT EXISTS ix_kb_articles_created_at ON kb_articles (created_at);
|
||||
CREATE INDEX IF NOT EXISTS ix_kb_articles_updated_at ON kb_articles (updated_at);
|
||||
|
||||
CREATE TABLE IF NOT EXISTS reporting_events (
|
||||
id INTEGER PRIMARY KEY AUTOINCREMENT,
|
||||
queue_id TEXT NOT NULL,
|
||||
answered INTEGER NOT NULL DEFAULT 0,
|
||||
wait_seconds INTEGER NOT NULL DEFAULT 0,
|
||||
handle_seconds INTEGER NOT NULL DEFAULT 0,
|
||||
abandoned INTEGER NOT NULL DEFAULT 0,
|
||||
resolved_first_contact INTEGER NOT NULL DEFAULT 0,
|
||||
created_at TEXT NOT NULL
|
||||
);
|
||||
CREATE INDEX IF NOT EXISTS ix_reporting_events_queue_id ON reporting_events (queue_id);
|
||||
CREATE INDEX IF NOT EXISTS ix_reporting_events_created_at ON reporting_events (created_at);
|
||||
|
||||
CREATE TABLE IF NOT EXISTS supervisor_agent_states (
|
||||
id INTEGER PRIMARY KEY AUTOINCREMENT,
|
||||
agent_id TEXT NOT NULL UNIQUE,
|
||||
state TEXT NOT NULL,
|
||||
queue_id TEXT,
|
||||
updated_at TEXT NOT NULL
|
||||
);
|
||||
CREATE INDEX IF NOT EXISTS ix_supervisor_agent_states_agent_id ON supervisor_agent_states (agent_id);
|
||||
CREATE INDEX IF NOT EXISTS ix_supervisor_agent_states_state ON supervisor_agent_states (state);
|
||||
CREATE INDEX IF NOT EXISTS ix_supervisor_agent_states_queue_id ON supervisor_agent_states (queue_id);
|
||||
CREATE INDEX IF NOT EXISTS ix_supervisor_agent_states_updated_at ON supervisor_agent_states (updated_at);
|
||||
|
||||
CREATE TABLE IF NOT EXISTS supervisor_queue_snapshots (
|
||||
id INTEGER PRIMARY KEY AUTOINCREMENT,
|
||||
queue_id TEXT NOT NULL UNIQUE,
|
||||
in_queue INTEGER NOT NULL DEFAULT 0,
|
||||
avg_wait_seconds INTEGER NOT NULL DEFAULT 0,
|
||||
updated_at TEXT NOT NULL
|
||||
);
|
||||
CREATE INDEX IF NOT EXISTS ix_supervisor_queue_snapshots_queue_id ON supervisor_queue_snapshots (queue_id);
|
||||
CREATE INDEX IF NOT EXISTS ix_supervisor_queue_snapshots_updated_at ON supervisor_queue_snapshots (updated_at);
|
||||
@@ -0,0 +1,40 @@
|
||||
-- Wave 2 Track 1 auth/OIDC schema (PostgreSQL)
|
||||
|
||||
CREATE TABLE IF NOT EXISTS auth_external_identities (
|
||||
id SERIAL PRIMARY KEY,
|
||||
provider VARCHAR(64) NOT NULL,
|
||||
external_subject VARCHAR(256) NOT NULL,
|
||||
username VARCHAR(128) NOT NULL,
|
||||
email VARCHAR(256),
|
||||
full_name VARCHAR(256),
|
||||
role VARCHAR(32) NOT NULL,
|
||||
linked_user_id VARCHAR(64),
|
||||
created_at VARCHAR(64) NOT NULL,
|
||||
updated_at VARCHAR(64) NOT NULL,
|
||||
last_login_at VARCHAR(64) NOT NULL
|
||||
);
|
||||
CREATE INDEX IF NOT EXISTS ix_auth_external_identities_provider ON auth_external_identities (provider);
|
||||
CREATE INDEX IF NOT EXISTS ix_auth_external_identities_external_subject ON auth_external_identities (external_subject);
|
||||
CREATE INDEX IF NOT EXISTS ix_auth_external_identities_username ON auth_external_identities (username);
|
||||
CREATE INDEX IF NOT EXISTS ix_auth_external_identities_email ON auth_external_identities (email);
|
||||
CREATE INDEX IF NOT EXISTS ix_auth_external_identities_role ON auth_external_identities (role);
|
||||
CREATE INDEX IF NOT EXISTS ix_auth_external_identities_linked_user_id ON auth_external_identities (linked_user_id);
|
||||
CREATE INDEX IF NOT EXISTS ix_auth_external_identities_created_at ON auth_external_identities (created_at);
|
||||
CREATE INDEX IF NOT EXISTS ix_auth_external_identities_updated_at ON auth_external_identities (updated_at);
|
||||
CREATE INDEX IF NOT EXISTS ix_auth_external_identities_last_login_at ON auth_external_identities (last_login_at);
|
||||
|
||||
CREATE TABLE IF NOT EXISTS auth_oidc_states (
|
||||
id SERIAL PRIMARY KEY,
|
||||
state VARCHAR(128) NOT NULL UNIQUE,
|
||||
nonce VARCHAR(128) NOT NULL,
|
||||
code_verifier VARCHAR(256) NOT NULL,
|
||||
redirect_uri VARCHAR(512) NOT NULL,
|
||||
return_mode VARCHAR(32) NOT NULL DEFAULT 'popup',
|
||||
created_at VARCHAR(64) NOT NULL,
|
||||
expires_at VARCHAR(64) NOT NULL,
|
||||
consumed_at VARCHAR(64)
|
||||
);
|
||||
CREATE INDEX IF NOT EXISTS ix_auth_oidc_states_state ON auth_oidc_states (state);
|
||||
CREATE INDEX IF NOT EXISTS ix_auth_oidc_states_created_at ON auth_oidc_states (created_at);
|
||||
CREATE INDEX IF NOT EXISTS ix_auth_oidc_states_expires_at ON auth_oidc_states (expires_at);
|
||||
CREATE INDEX IF NOT EXISTS ix_auth_oidc_states_consumed_at ON auth_oidc_states (consumed_at);
|
||||
@@ -0,0 +1,40 @@
|
||||
-- Wave 2 Track 1 auth/OIDC schema (SQLite)
|
||||
|
||||
CREATE TABLE IF NOT EXISTS auth_external_identities (
|
||||
id INTEGER PRIMARY KEY AUTOINCREMENT,
|
||||
provider TEXT NOT NULL,
|
||||
external_subject TEXT NOT NULL,
|
||||
username TEXT NOT NULL,
|
||||
email TEXT,
|
||||
full_name TEXT,
|
||||
role TEXT NOT NULL,
|
||||
linked_user_id TEXT,
|
||||
created_at TEXT NOT NULL,
|
||||
updated_at TEXT NOT NULL,
|
||||
last_login_at TEXT NOT NULL
|
||||
);
|
||||
CREATE INDEX IF NOT EXISTS ix_auth_external_identities_provider ON auth_external_identities (provider);
|
||||
CREATE INDEX IF NOT EXISTS ix_auth_external_identities_external_subject ON auth_external_identities (external_subject);
|
||||
CREATE INDEX IF NOT EXISTS ix_auth_external_identities_username ON auth_external_identities (username);
|
||||
CREATE INDEX IF NOT EXISTS ix_auth_external_identities_email ON auth_external_identities (email);
|
||||
CREATE INDEX IF NOT EXISTS ix_auth_external_identities_role ON auth_external_identities (role);
|
||||
CREATE INDEX IF NOT EXISTS ix_auth_external_identities_linked_user_id ON auth_external_identities (linked_user_id);
|
||||
CREATE INDEX IF NOT EXISTS ix_auth_external_identities_created_at ON auth_external_identities (created_at);
|
||||
CREATE INDEX IF NOT EXISTS ix_auth_external_identities_updated_at ON auth_external_identities (updated_at);
|
||||
CREATE INDEX IF NOT EXISTS ix_auth_external_identities_last_login_at ON auth_external_identities (last_login_at);
|
||||
|
||||
CREATE TABLE IF NOT EXISTS auth_oidc_states (
|
||||
id INTEGER PRIMARY KEY AUTOINCREMENT,
|
||||
state TEXT NOT NULL UNIQUE,
|
||||
nonce TEXT NOT NULL,
|
||||
code_verifier TEXT NOT NULL,
|
||||
redirect_uri TEXT NOT NULL,
|
||||
return_mode TEXT NOT NULL DEFAULT 'popup',
|
||||
created_at TEXT NOT NULL,
|
||||
expires_at TEXT NOT NULL,
|
||||
consumed_at TEXT
|
||||
);
|
||||
CREATE INDEX IF NOT EXISTS ix_auth_oidc_states_state ON auth_oidc_states (state);
|
||||
CREATE INDEX IF NOT EXISTS ix_auth_oidc_states_created_at ON auth_oidc_states (created_at);
|
||||
CREATE INDEX IF NOT EXISTS ix_auth_oidc_states_expires_at ON auth_oidc_states (expires_at);
|
||||
CREATE INDEX IF NOT EXISTS ix_auth_oidc_states_consumed_at ON auth_oidc_states (consumed_at);
|
||||
@@ -0,0 +1,21 @@
|
||||
CREATE TABLE IF NOT EXISTS webchat_messages (
|
||||
id SERIAL PRIMARY KEY,
|
||||
message_id TEXT NOT NULL UNIQUE,
|
||||
session_id TEXT NOT NULL,
|
||||
text TEXT NOT NULL,
|
||||
visitor_name TEXT NULL,
|
||||
customer_external_id TEXT NULL,
|
||||
interaction_id TEXT NULL,
|
||||
queue_id TEXT NULL,
|
||||
priority INTEGER NOT NULL DEFAULT 3,
|
||||
payload_json TEXT NOT NULL DEFAULT '{}',
|
||||
created_at TEXT NOT NULL
|
||||
);
|
||||
|
||||
CREATE INDEX IF NOT EXISTS ix_webchat_messages_message_id ON webchat_messages (message_id);
|
||||
CREATE INDEX IF NOT EXISTS ix_webchat_messages_session_id ON webchat_messages (session_id);
|
||||
CREATE INDEX IF NOT EXISTS ix_webchat_messages_customer_external_id ON webchat_messages (customer_external_id);
|
||||
CREATE INDEX IF NOT EXISTS ix_webchat_messages_interaction_id ON webchat_messages (interaction_id);
|
||||
CREATE INDEX IF NOT EXISTS ix_webchat_messages_queue_id ON webchat_messages (queue_id);
|
||||
CREATE INDEX IF NOT EXISTS ix_webchat_messages_priority ON webchat_messages (priority);
|
||||
CREATE INDEX IF NOT EXISTS ix_webchat_messages_created_at ON webchat_messages (created_at);
|
||||
@@ -0,0 +1,21 @@
|
||||
CREATE TABLE IF NOT EXISTS webchat_messages (
|
||||
id INTEGER PRIMARY KEY AUTOINCREMENT,
|
||||
message_id TEXT NOT NULL UNIQUE,
|
||||
session_id TEXT NOT NULL,
|
||||
text TEXT NOT NULL,
|
||||
visitor_name TEXT NULL,
|
||||
customer_external_id TEXT NULL,
|
||||
interaction_id TEXT NULL,
|
||||
queue_id TEXT NULL,
|
||||
priority INTEGER NOT NULL DEFAULT 3,
|
||||
payload_json TEXT NOT NULL DEFAULT '{}',
|
||||
created_at TEXT NOT NULL
|
||||
);
|
||||
|
||||
CREATE INDEX IF NOT EXISTS ix_webchat_messages_message_id ON webchat_messages (message_id);
|
||||
CREATE INDEX IF NOT EXISTS ix_webchat_messages_session_id ON webchat_messages (session_id);
|
||||
CREATE INDEX IF NOT EXISTS ix_webchat_messages_customer_external_id ON webchat_messages (customer_external_id);
|
||||
CREATE INDEX IF NOT EXISTS ix_webchat_messages_interaction_id ON webchat_messages (interaction_id);
|
||||
CREATE INDEX IF NOT EXISTS ix_webchat_messages_queue_id ON webchat_messages (queue_id);
|
||||
CREATE INDEX IF NOT EXISTS ix_webchat_messages_priority ON webchat_messages (priority);
|
||||
CREATE INDEX IF NOT EXISTS ix_webchat_messages_created_at ON webchat_messages (created_at);
|
||||
@@ -0,0 +1,22 @@
|
||||
CREATE TABLE IF NOT EXISTS email_messages (
|
||||
id SERIAL PRIMARY KEY,
|
||||
message_id TEXT NOT NULL UNIQUE,
|
||||
from_email TEXT NOT NULL,
|
||||
subject TEXT NOT NULL,
|
||||
body TEXT NOT NULL,
|
||||
customer_external_id TEXT NULL,
|
||||
interaction_id TEXT NULL,
|
||||
queue_id TEXT NULL,
|
||||
priority INTEGER NOT NULL DEFAULT 3,
|
||||
payload_json TEXT NOT NULL DEFAULT '{}',
|
||||
created_at TEXT NOT NULL
|
||||
);
|
||||
|
||||
CREATE INDEX IF NOT EXISTS ix_email_messages_message_id ON email_messages (message_id);
|
||||
CREATE INDEX IF NOT EXISTS ix_email_messages_from_email ON email_messages (from_email);
|
||||
CREATE INDEX IF NOT EXISTS ix_email_messages_subject ON email_messages (subject);
|
||||
CREATE INDEX IF NOT EXISTS ix_email_messages_customer_external_id ON email_messages (customer_external_id);
|
||||
CREATE INDEX IF NOT EXISTS ix_email_messages_interaction_id ON email_messages (interaction_id);
|
||||
CREATE INDEX IF NOT EXISTS ix_email_messages_queue_id ON email_messages (queue_id);
|
||||
CREATE INDEX IF NOT EXISTS ix_email_messages_priority ON email_messages (priority);
|
||||
CREATE INDEX IF NOT EXISTS ix_email_messages_created_at ON email_messages (created_at);
|
||||
@@ -0,0 +1,22 @@
|
||||
CREATE TABLE IF NOT EXISTS email_messages (
|
||||
id INTEGER PRIMARY KEY AUTOINCREMENT,
|
||||
message_id TEXT NOT NULL UNIQUE,
|
||||
from_email TEXT NOT NULL,
|
||||
subject TEXT NOT NULL,
|
||||
body TEXT NOT NULL,
|
||||
customer_external_id TEXT NULL,
|
||||
interaction_id TEXT NULL,
|
||||
queue_id TEXT NULL,
|
||||
priority INTEGER NOT NULL DEFAULT 3,
|
||||
payload_json TEXT NOT NULL DEFAULT '{}',
|
||||
created_at TEXT NOT NULL
|
||||
);
|
||||
|
||||
CREATE INDEX IF NOT EXISTS ix_email_messages_message_id ON email_messages (message_id);
|
||||
CREATE INDEX IF NOT EXISTS ix_email_messages_from_email ON email_messages (from_email);
|
||||
CREATE INDEX IF NOT EXISTS ix_email_messages_subject ON email_messages (subject);
|
||||
CREATE INDEX IF NOT EXISTS ix_email_messages_customer_external_id ON email_messages (customer_external_id);
|
||||
CREATE INDEX IF NOT EXISTS ix_email_messages_interaction_id ON email_messages (interaction_id);
|
||||
CREATE INDEX IF NOT EXISTS ix_email_messages_queue_id ON email_messages (queue_id);
|
||||
CREATE INDEX IF NOT EXISTS ix_email_messages_priority ON email_messages (priority);
|
||||
CREATE INDEX IF NOT EXISTS ix_email_messages_created_at ON email_messages (created_at);
|
||||
@@ -0,0 +1,33 @@
|
||||
CREATE TABLE IF NOT EXISTS call_recordings (
|
||||
id SERIAL PRIMARY KEY,
|
||||
recording_id TEXT NOT NULL UNIQUE,
|
||||
channel TEXT NOT NULL,
|
||||
call_id TEXT NOT NULL,
|
||||
interaction_id TEXT NULL,
|
||||
source_event_id TEXT NULL,
|
||||
file_name TEXT NOT NULL,
|
||||
storage_backend TEXT NOT NULL,
|
||||
storage_path TEXT NOT NULL,
|
||||
mime_type TEXT NOT NULL,
|
||||
size_bytes INTEGER NOT NULL,
|
||||
duration_seconds INTEGER NULL,
|
||||
checksum_sha256 TEXT NOT NULL,
|
||||
status TEXT NOT NULL,
|
||||
recorded_at TEXT NOT NULL,
|
||||
created_at TEXT NOT NULL,
|
||||
updated_at TEXT NOT NULL,
|
||||
archived_at TEXT NULL
|
||||
);
|
||||
|
||||
CREATE INDEX IF NOT EXISTS ix_call_recordings_recording_id ON call_recordings (recording_id);
|
||||
CREATE INDEX IF NOT EXISTS ix_call_recordings_channel ON call_recordings (channel);
|
||||
CREATE INDEX IF NOT EXISTS ix_call_recordings_call_id ON call_recordings (call_id);
|
||||
CREATE INDEX IF NOT EXISTS ix_call_recordings_interaction_id ON call_recordings (interaction_id);
|
||||
CREATE INDEX IF NOT EXISTS ix_call_recordings_source_event_id ON call_recordings (source_event_id);
|
||||
CREATE INDEX IF NOT EXISTS ix_call_recordings_storage_backend ON call_recordings (storage_backend);
|
||||
CREATE INDEX IF NOT EXISTS ix_call_recordings_checksum_sha256 ON call_recordings (checksum_sha256);
|
||||
CREATE INDEX IF NOT EXISTS ix_call_recordings_status ON call_recordings (status);
|
||||
CREATE INDEX IF NOT EXISTS ix_call_recordings_recorded_at ON call_recordings (recorded_at);
|
||||
CREATE INDEX IF NOT EXISTS ix_call_recordings_created_at ON call_recordings (created_at);
|
||||
CREATE INDEX IF NOT EXISTS ix_call_recordings_updated_at ON call_recordings (updated_at);
|
||||
CREATE INDEX IF NOT EXISTS ix_call_recordings_archived_at ON call_recordings (archived_at);
|
||||
@@ -0,0 +1,33 @@
|
||||
CREATE TABLE IF NOT EXISTS call_recordings (
|
||||
id INTEGER PRIMARY KEY AUTOINCREMENT,
|
||||
recording_id TEXT NOT NULL UNIQUE,
|
||||
channel TEXT NOT NULL,
|
||||
call_id TEXT NOT NULL,
|
||||
interaction_id TEXT NULL,
|
||||
source_event_id TEXT NULL,
|
||||
file_name TEXT NOT NULL,
|
||||
storage_backend TEXT NOT NULL,
|
||||
storage_path TEXT NOT NULL,
|
||||
mime_type TEXT NOT NULL,
|
||||
size_bytes INTEGER NOT NULL,
|
||||
duration_seconds INTEGER NULL,
|
||||
checksum_sha256 TEXT NOT NULL,
|
||||
status TEXT NOT NULL,
|
||||
recorded_at TEXT NOT NULL,
|
||||
created_at TEXT NOT NULL,
|
||||
updated_at TEXT NOT NULL,
|
||||
archived_at TEXT NULL
|
||||
);
|
||||
|
||||
CREATE INDEX IF NOT EXISTS ix_call_recordings_recording_id ON call_recordings (recording_id);
|
||||
CREATE INDEX IF NOT EXISTS ix_call_recordings_channel ON call_recordings (channel);
|
||||
CREATE INDEX IF NOT EXISTS ix_call_recordings_call_id ON call_recordings (call_id);
|
||||
CREATE INDEX IF NOT EXISTS ix_call_recordings_interaction_id ON call_recordings (interaction_id);
|
||||
CREATE INDEX IF NOT EXISTS ix_call_recordings_source_event_id ON call_recordings (source_event_id);
|
||||
CREATE INDEX IF NOT EXISTS ix_call_recordings_storage_backend ON call_recordings (storage_backend);
|
||||
CREATE INDEX IF NOT EXISTS ix_call_recordings_checksum_sha256 ON call_recordings (checksum_sha256);
|
||||
CREATE INDEX IF NOT EXISTS ix_call_recordings_status ON call_recordings (status);
|
||||
CREATE INDEX IF NOT EXISTS ix_call_recordings_recorded_at ON call_recordings (recorded_at);
|
||||
CREATE INDEX IF NOT EXISTS ix_call_recordings_created_at ON call_recordings (created_at);
|
||||
CREATE INDEX IF NOT EXISTS ix_call_recordings_updated_at ON call_recordings (updated_at);
|
||||
CREATE INDEX IF NOT EXISTS ix_call_recordings_archived_at ON call_recordings (archived_at);
|
||||
@@ -0,0 +1,51 @@
|
||||
CREATE TABLE IF NOT EXISTS ivr_flows (
|
||||
id SERIAL PRIMARY KEY,
|
||||
flow_id TEXT NOT NULL UNIQUE,
|
||||
name TEXT NOT NULL,
|
||||
description TEXT NOT NULL DEFAULT '',
|
||||
channel TEXT NOT NULL,
|
||||
queue_id TEXT NOT NULL,
|
||||
version INTEGER NOT NULL DEFAULT 1,
|
||||
is_active BOOLEAN NOT NULL DEFAULT TRUE,
|
||||
entry_node_id TEXT NOT NULL,
|
||||
flow_json TEXT NOT NULL,
|
||||
created_at TEXT NOT NULL,
|
||||
updated_at TEXT NOT NULL
|
||||
);
|
||||
|
||||
CREATE INDEX IF NOT EXISTS ix_ivr_flows_flow_id ON ivr_flows (flow_id);
|
||||
CREATE INDEX IF NOT EXISTS ix_ivr_flows_name ON ivr_flows (name);
|
||||
CREATE INDEX IF NOT EXISTS ix_ivr_flows_channel ON ivr_flows (channel);
|
||||
CREATE INDEX IF NOT EXISTS ix_ivr_flows_queue_id ON ivr_flows (queue_id);
|
||||
CREATE INDEX IF NOT EXISTS ix_ivr_flows_is_active ON ivr_flows (is_active);
|
||||
CREATE INDEX IF NOT EXISTS ix_ivr_flows_created_at ON ivr_flows (created_at);
|
||||
CREATE INDEX IF NOT EXISTS ix_ivr_flows_updated_at ON ivr_flows (updated_at);
|
||||
|
||||
CREATE TABLE IF NOT EXISTS ivr_sessions (
|
||||
id SERIAL PRIMARY KEY,
|
||||
session_id TEXT NOT NULL UNIQUE,
|
||||
call_id TEXT NOT NULL,
|
||||
interaction_id TEXT NULL,
|
||||
flow_id TEXT NOT NULL,
|
||||
queue_id TEXT NOT NULL,
|
||||
current_node_id TEXT NOT NULL,
|
||||
entered_digits_json TEXT NOT NULL DEFAULT '[]',
|
||||
status TEXT NOT NULL,
|
||||
outcome_code TEXT NULL,
|
||||
resolved_queue_id TEXT NULL,
|
||||
completed_at TEXT NULL,
|
||||
created_at TEXT NOT NULL,
|
||||
updated_at TEXT NOT NULL
|
||||
);
|
||||
|
||||
CREATE INDEX IF NOT EXISTS ix_ivr_sessions_session_id ON ivr_sessions (session_id);
|
||||
CREATE INDEX IF NOT EXISTS ix_ivr_sessions_call_id ON ivr_sessions (call_id);
|
||||
CREATE INDEX IF NOT EXISTS ix_ivr_sessions_interaction_id ON ivr_sessions (interaction_id);
|
||||
CREATE INDEX IF NOT EXISTS ix_ivr_sessions_flow_id ON ivr_sessions (flow_id);
|
||||
CREATE INDEX IF NOT EXISTS ix_ivr_sessions_queue_id ON ivr_sessions (queue_id);
|
||||
CREATE INDEX IF NOT EXISTS ix_ivr_sessions_status ON ivr_sessions (status);
|
||||
CREATE INDEX IF NOT EXISTS ix_ivr_sessions_outcome_code ON ivr_sessions (outcome_code);
|
||||
CREATE INDEX IF NOT EXISTS ix_ivr_sessions_resolved_queue_id ON ivr_sessions (resolved_queue_id);
|
||||
CREATE INDEX IF NOT EXISTS ix_ivr_sessions_completed_at ON ivr_sessions (completed_at);
|
||||
CREATE INDEX IF NOT EXISTS ix_ivr_sessions_created_at ON ivr_sessions (created_at);
|
||||
CREATE INDEX IF NOT EXISTS ix_ivr_sessions_updated_at ON ivr_sessions (updated_at);
|
||||
@@ -0,0 +1,51 @@
|
||||
CREATE TABLE IF NOT EXISTS ivr_flows (
|
||||
id INTEGER PRIMARY KEY AUTOINCREMENT,
|
||||
flow_id TEXT NOT NULL UNIQUE,
|
||||
name TEXT NOT NULL,
|
||||
description TEXT NOT NULL DEFAULT '',
|
||||
channel TEXT NOT NULL,
|
||||
queue_id TEXT NOT NULL,
|
||||
version INTEGER NOT NULL DEFAULT 1,
|
||||
is_active INTEGER NOT NULL DEFAULT 1,
|
||||
entry_node_id TEXT NOT NULL,
|
||||
flow_json TEXT NOT NULL,
|
||||
created_at TEXT NOT NULL,
|
||||
updated_at TEXT NOT NULL
|
||||
);
|
||||
|
||||
CREATE INDEX IF NOT EXISTS ix_ivr_flows_flow_id ON ivr_flows (flow_id);
|
||||
CREATE INDEX IF NOT EXISTS ix_ivr_flows_name ON ivr_flows (name);
|
||||
CREATE INDEX IF NOT EXISTS ix_ivr_flows_channel ON ivr_flows (channel);
|
||||
CREATE INDEX IF NOT EXISTS ix_ivr_flows_queue_id ON ivr_flows (queue_id);
|
||||
CREATE INDEX IF NOT EXISTS ix_ivr_flows_is_active ON ivr_flows (is_active);
|
||||
CREATE INDEX IF NOT EXISTS ix_ivr_flows_created_at ON ivr_flows (created_at);
|
||||
CREATE INDEX IF NOT EXISTS ix_ivr_flows_updated_at ON ivr_flows (updated_at);
|
||||
|
||||
CREATE TABLE IF NOT EXISTS ivr_sessions (
|
||||
id INTEGER PRIMARY KEY AUTOINCREMENT,
|
||||
session_id TEXT NOT NULL UNIQUE,
|
||||
call_id TEXT NOT NULL,
|
||||
interaction_id TEXT NULL,
|
||||
flow_id TEXT NOT NULL,
|
||||
queue_id TEXT NOT NULL,
|
||||
current_node_id TEXT NOT NULL,
|
||||
entered_digits_json TEXT NOT NULL DEFAULT '[]',
|
||||
status TEXT NOT NULL,
|
||||
outcome_code TEXT NULL,
|
||||
resolved_queue_id TEXT NULL,
|
||||
completed_at TEXT NULL,
|
||||
created_at TEXT NOT NULL,
|
||||
updated_at TEXT NOT NULL
|
||||
);
|
||||
|
||||
CREATE INDEX IF NOT EXISTS ix_ivr_sessions_session_id ON ivr_sessions (session_id);
|
||||
CREATE INDEX IF NOT EXISTS ix_ivr_sessions_call_id ON ivr_sessions (call_id);
|
||||
CREATE INDEX IF NOT EXISTS ix_ivr_sessions_interaction_id ON ivr_sessions (interaction_id);
|
||||
CREATE INDEX IF NOT EXISTS ix_ivr_sessions_flow_id ON ivr_sessions (flow_id);
|
||||
CREATE INDEX IF NOT EXISTS ix_ivr_sessions_queue_id ON ivr_sessions (queue_id);
|
||||
CREATE INDEX IF NOT EXISTS ix_ivr_sessions_status ON ivr_sessions (status);
|
||||
CREATE INDEX IF NOT EXISTS ix_ivr_sessions_outcome_code ON ivr_sessions (outcome_code);
|
||||
CREATE INDEX IF NOT EXISTS ix_ivr_sessions_resolved_queue_id ON ivr_sessions (resolved_queue_id);
|
||||
CREATE INDEX IF NOT EXISTS ix_ivr_sessions_completed_at ON ivr_sessions (completed_at);
|
||||
CREATE INDEX IF NOT EXISTS ix_ivr_sessions_created_at ON ivr_sessions (created_at);
|
||||
CREATE INDEX IF NOT EXISTS ix_ivr_sessions_updated_at ON ivr_sessions (updated_at);
|
||||
@@ -0,0 +1,5 @@
|
||||
ALTER TABLE reporting_events ADD COLUMN IF NOT EXISTS channel VARCHAR(32) NOT NULL DEFAULT 'voice';
|
||||
ALTER TABLE reporting_events ADD COLUMN IF NOT EXISTS agent_id VARCHAR(128) NULL;
|
||||
|
||||
CREATE INDEX IF NOT EXISTS ix_reporting_events_channel ON reporting_events (channel);
|
||||
CREATE INDEX IF NOT EXISTS ix_reporting_events_agent_id ON reporting_events (agent_id);
|
||||
@@ -0,0 +1,5 @@
|
||||
ALTER TABLE reporting_events ADD COLUMN channel TEXT NOT NULL DEFAULT 'voice';
|
||||
ALTER TABLE reporting_events ADD COLUMN agent_id TEXT NULL;
|
||||
|
||||
CREATE INDEX IF NOT EXISTS ix_reporting_events_channel ON reporting_events (channel);
|
||||
CREATE INDEX IF NOT EXISTS ix_reporting_events_agent_id ON reporting_events (agent_id);
|
||||
@@ -0,0 +1,55 @@
|
||||
CREATE TABLE IF NOT EXISTS event_outbox (
|
||||
id SERIAL PRIMARY KEY,
|
||||
event_id VARCHAR(64) NOT NULL UNIQUE,
|
||||
event_type VARCHAR(128) NOT NULL,
|
||||
event_version INTEGER NOT NULL DEFAULT 1,
|
||||
producer_service VARCHAR(128) NOT NULL,
|
||||
entity_type VARCHAR(128) NOT NULL,
|
||||
entity_id VARCHAR(128) NOT NULL,
|
||||
correlation_id VARCHAR(128) NULL,
|
||||
routing_key VARCHAR(128) NOT NULL,
|
||||
payload_json TEXT NOT NULL DEFAULT '{}',
|
||||
status VARCHAR(32) NOT NULL,
|
||||
attempt_count INTEGER NOT NULL DEFAULT 0,
|
||||
last_error TEXT NULL,
|
||||
available_at VARCHAR(64) NOT NULL,
|
||||
published_at VARCHAR(64) NULL,
|
||||
created_at VARCHAR(64) NOT NULL,
|
||||
updated_at VARCHAR(64) NOT NULL
|
||||
);
|
||||
CREATE INDEX IF NOT EXISTS ix_event_outbox_event_id ON event_outbox (event_id);
|
||||
CREATE INDEX IF NOT EXISTS ix_event_outbox_event_type ON event_outbox (event_type);
|
||||
CREATE INDEX IF NOT EXISTS ix_event_outbox_status ON event_outbox (status);
|
||||
CREATE INDEX IF NOT EXISTS ix_event_outbox_available_at ON event_outbox (available_at);
|
||||
CREATE INDEX IF NOT EXISTS ix_event_outbox_entity_type ON event_outbox (entity_type);
|
||||
CREATE INDEX IF NOT EXISTS ix_event_outbox_entity_id ON event_outbox (entity_id);
|
||||
|
||||
CREATE TABLE IF NOT EXISTS event_inbox (
|
||||
id SERIAL PRIMARY KEY,
|
||||
consumer_name VARCHAR(128) NOT NULL,
|
||||
event_id VARCHAR(64) NOT NULL,
|
||||
event_type VARCHAR(128) NOT NULL,
|
||||
processed_at VARCHAR(64) NOT NULL,
|
||||
status VARCHAR(32) NOT NULL,
|
||||
notes TEXT NULL
|
||||
);
|
||||
CREATE INDEX IF NOT EXISTS ix_event_inbox_consumer_name ON event_inbox (consumer_name);
|
||||
CREATE INDEX IF NOT EXISTS ix_event_inbox_event_id ON event_inbox (event_id);
|
||||
CREATE INDEX IF NOT EXISTS ix_event_inbox_event_type ON event_inbox (event_type);
|
||||
CREATE UNIQUE INDEX IF NOT EXISTS uq_event_inbox_consumer_event ON event_inbox (consumer_name, event_id);
|
||||
|
||||
CREATE TABLE IF NOT EXISTS reporting_event_log (
|
||||
id SERIAL PRIMARY KEY,
|
||||
event_id VARCHAR(64) NOT NULL,
|
||||
event_type VARCHAR(128) NOT NULL,
|
||||
queue_id VARCHAR(64) NULL,
|
||||
channel VARCHAR(32) NULL,
|
||||
interaction_id VARCHAR(64) NULL,
|
||||
payload_json TEXT NOT NULL DEFAULT '{}',
|
||||
created_at VARCHAR(64) NOT NULL
|
||||
);
|
||||
CREATE INDEX IF NOT EXISTS ix_reporting_event_log_event_id ON reporting_event_log (event_id);
|
||||
CREATE INDEX IF NOT EXISTS ix_reporting_event_log_event_type ON reporting_event_log (event_type);
|
||||
CREATE INDEX IF NOT EXISTS ix_reporting_event_log_queue_id ON reporting_event_log (queue_id);
|
||||
CREATE INDEX IF NOT EXISTS ix_reporting_event_log_channel ON reporting_event_log (channel);
|
||||
CREATE INDEX IF NOT EXISTS ix_reporting_event_log_interaction_id ON reporting_event_log (interaction_id);
|
||||
@@ -0,0 +1,55 @@
|
||||
CREATE TABLE IF NOT EXISTS event_outbox (
|
||||
id INTEGER PRIMARY KEY AUTOINCREMENT,
|
||||
event_id TEXT NOT NULL UNIQUE,
|
||||
event_type TEXT NOT NULL,
|
||||
event_version INTEGER NOT NULL DEFAULT 1,
|
||||
producer_service TEXT NOT NULL,
|
||||
entity_type TEXT NOT NULL,
|
||||
entity_id TEXT NOT NULL,
|
||||
correlation_id TEXT NULL,
|
||||
routing_key TEXT NOT NULL,
|
||||
payload_json TEXT NOT NULL DEFAULT '{}',
|
||||
status TEXT NOT NULL,
|
||||
attempt_count INTEGER NOT NULL DEFAULT 0,
|
||||
last_error TEXT NULL,
|
||||
available_at TEXT NOT NULL,
|
||||
published_at TEXT NULL,
|
||||
created_at TEXT NOT NULL,
|
||||
updated_at TEXT NOT NULL
|
||||
);
|
||||
CREATE INDEX IF NOT EXISTS ix_event_outbox_event_id ON event_outbox (event_id);
|
||||
CREATE INDEX IF NOT EXISTS ix_event_outbox_event_type ON event_outbox (event_type);
|
||||
CREATE INDEX IF NOT EXISTS ix_event_outbox_status ON event_outbox (status);
|
||||
CREATE INDEX IF NOT EXISTS ix_event_outbox_available_at ON event_outbox (available_at);
|
||||
CREATE INDEX IF NOT EXISTS ix_event_outbox_entity_type ON event_outbox (entity_type);
|
||||
CREATE INDEX IF NOT EXISTS ix_event_outbox_entity_id ON event_outbox (entity_id);
|
||||
|
||||
CREATE TABLE IF NOT EXISTS event_inbox (
|
||||
id INTEGER PRIMARY KEY AUTOINCREMENT,
|
||||
consumer_name TEXT NOT NULL,
|
||||
event_id TEXT NOT NULL,
|
||||
event_type TEXT NOT NULL,
|
||||
processed_at TEXT NOT NULL,
|
||||
status TEXT NOT NULL,
|
||||
notes TEXT NULL
|
||||
);
|
||||
CREATE INDEX IF NOT EXISTS ix_event_inbox_consumer_name ON event_inbox (consumer_name);
|
||||
CREATE INDEX IF NOT EXISTS ix_event_inbox_event_id ON event_inbox (event_id);
|
||||
CREATE INDEX IF NOT EXISTS ix_event_inbox_event_type ON event_inbox (event_type);
|
||||
CREATE UNIQUE INDEX IF NOT EXISTS uq_event_inbox_consumer_event ON event_inbox (consumer_name, event_id);
|
||||
|
||||
CREATE TABLE IF NOT EXISTS reporting_event_log (
|
||||
id INTEGER PRIMARY KEY AUTOINCREMENT,
|
||||
event_id TEXT NOT NULL,
|
||||
event_type TEXT NOT NULL,
|
||||
queue_id TEXT NULL,
|
||||
channel TEXT NULL,
|
||||
interaction_id TEXT NULL,
|
||||
payload_json TEXT NOT NULL DEFAULT '{}',
|
||||
created_at TEXT NOT NULL
|
||||
);
|
||||
CREATE INDEX IF NOT EXISTS ix_reporting_event_log_event_id ON reporting_event_log (event_id);
|
||||
CREATE INDEX IF NOT EXISTS ix_reporting_event_log_event_type ON reporting_event_log (event_type);
|
||||
CREATE INDEX IF NOT EXISTS ix_reporting_event_log_queue_id ON reporting_event_log (queue_id);
|
||||
CREATE INDEX IF NOT EXISTS ix_reporting_event_log_channel ON reporting_event_log (channel);
|
||||
CREATE INDEX IF NOT EXISTS ix_reporting_event_log_interaction_id ON reporting_event_log (interaction_id);
|
||||
@@ -0,0 +1,48 @@
|
||||
CREATE TABLE IF NOT EXISTS asterisk_event_log (
|
||||
id SERIAL PRIMARY KEY,
|
||||
bridge_event_id VARCHAR(64) NOT NULL UNIQUE,
|
||||
ami_event_name VARCHAR(128) NOT NULL,
|
||||
call_id VARCHAR(128) NOT NULL,
|
||||
linked_id VARCHAR(128),
|
||||
interaction_id VARCHAR(64),
|
||||
recording_id VARCHAR(64),
|
||||
forward_status VARCHAR(32) NOT NULL,
|
||||
payload_json TEXT NOT NULL DEFAULT '{}',
|
||||
last_error TEXT,
|
||||
created_at VARCHAR(64) NOT NULL,
|
||||
updated_at VARCHAR(64) NOT NULL
|
||||
);
|
||||
CREATE INDEX IF NOT EXISTS idx_asterisk_event_log_bridge_event_id ON asterisk_event_log(bridge_event_id);
|
||||
CREATE INDEX IF NOT EXISTS idx_asterisk_event_log_ami_event_name ON asterisk_event_log(ami_event_name);
|
||||
CREATE INDEX IF NOT EXISTS idx_asterisk_event_log_call_id ON asterisk_event_log(call_id);
|
||||
CREATE INDEX IF NOT EXISTS idx_asterisk_event_log_linked_id ON asterisk_event_log(linked_id);
|
||||
CREATE INDEX IF NOT EXISTS idx_asterisk_event_log_interaction_id ON asterisk_event_log(interaction_id);
|
||||
CREATE INDEX IF NOT EXISTS idx_asterisk_event_log_recording_id ON asterisk_event_log(recording_id);
|
||||
CREATE INDEX IF NOT EXISTS idx_asterisk_event_log_forward_status ON asterisk_event_log(forward_status);
|
||||
CREATE INDEX IF NOT EXISTS idx_asterisk_event_log_created_at ON asterisk_event_log(created_at);
|
||||
CREATE INDEX IF NOT EXISTS idx_asterisk_event_log_updated_at ON asterisk_event_log(updated_at);
|
||||
|
||||
CREATE TABLE IF NOT EXISTS asterisk_call_links (
|
||||
id SERIAL PRIMARY KEY,
|
||||
call_id VARCHAR(128) NOT NULL UNIQUE,
|
||||
linked_id VARCHAR(128),
|
||||
queue_code VARCHAR(64) NOT NULL,
|
||||
queue_id VARCHAR(64) NOT NULL,
|
||||
interaction_id VARCHAR(64) NOT NULL,
|
||||
caller_number VARCHAR(64),
|
||||
caller_name VARCHAR(128),
|
||||
status VARCHAR(32) NOT NULL,
|
||||
started_at VARCHAR(64) NOT NULL,
|
||||
ended_at VARCHAR(64),
|
||||
updated_at VARCHAR(64) NOT NULL
|
||||
);
|
||||
CREATE INDEX IF NOT EXISTS idx_asterisk_call_links_call_id ON asterisk_call_links(call_id);
|
||||
CREATE INDEX IF NOT EXISTS idx_asterisk_call_links_linked_id ON asterisk_call_links(linked_id);
|
||||
CREATE INDEX IF NOT EXISTS idx_asterisk_call_links_queue_code ON asterisk_call_links(queue_code);
|
||||
CREATE INDEX IF NOT EXISTS idx_asterisk_call_links_queue_id ON asterisk_call_links(queue_id);
|
||||
CREATE INDEX IF NOT EXISTS idx_asterisk_call_links_interaction_id ON asterisk_call_links(interaction_id);
|
||||
CREATE INDEX IF NOT EXISTS idx_asterisk_call_links_caller_number ON asterisk_call_links(caller_number);
|
||||
CREATE INDEX IF NOT EXISTS idx_asterisk_call_links_status ON asterisk_call_links(status);
|
||||
CREATE INDEX IF NOT EXISTS idx_asterisk_call_links_started_at ON asterisk_call_links(started_at);
|
||||
CREATE INDEX IF NOT EXISTS idx_asterisk_call_links_ended_at ON asterisk_call_links(ended_at);
|
||||
CREATE INDEX IF NOT EXISTS idx_asterisk_call_links_updated_at ON asterisk_call_links(updated_at);
|
||||
@@ -0,0 +1,48 @@
|
||||
CREATE TABLE IF NOT EXISTS asterisk_event_log (
|
||||
id INTEGER PRIMARY KEY AUTOINCREMENT,
|
||||
bridge_event_id TEXT NOT NULL UNIQUE,
|
||||
ami_event_name TEXT NOT NULL,
|
||||
call_id TEXT NOT NULL,
|
||||
linked_id TEXT,
|
||||
interaction_id TEXT,
|
||||
recording_id TEXT,
|
||||
forward_status TEXT NOT NULL,
|
||||
payload_json TEXT NOT NULL DEFAULT '{}',
|
||||
last_error TEXT,
|
||||
created_at TEXT NOT NULL,
|
||||
updated_at TEXT NOT NULL
|
||||
);
|
||||
CREATE INDEX IF NOT EXISTS idx_asterisk_event_log_bridge_event_id ON asterisk_event_log(bridge_event_id);
|
||||
CREATE INDEX IF NOT EXISTS idx_asterisk_event_log_ami_event_name ON asterisk_event_log(ami_event_name);
|
||||
CREATE INDEX IF NOT EXISTS idx_asterisk_event_log_call_id ON asterisk_event_log(call_id);
|
||||
CREATE INDEX IF NOT EXISTS idx_asterisk_event_log_linked_id ON asterisk_event_log(linked_id);
|
||||
CREATE INDEX IF NOT EXISTS idx_asterisk_event_log_interaction_id ON asterisk_event_log(interaction_id);
|
||||
CREATE INDEX IF NOT EXISTS idx_asterisk_event_log_recording_id ON asterisk_event_log(recording_id);
|
||||
CREATE INDEX IF NOT EXISTS idx_asterisk_event_log_forward_status ON asterisk_event_log(forward_status);
|
||||
CREATE INDEX IF NOT EXISTS idx_asterisk_event_log_created_at ON asterisk_event_log(created_at);
|
||||
CREATE INDEX IF NOT EXISTS idx_asterisk_event_log_updated_at ON asterisk_event_log(updated_at);
|
||||
|
||||
CREATE TABLE IF NOT EXISTS asterisk_call_links (
|
||||
id INTEGER PRIMARY KEY AUTOINCREMENT,
|
||||
call_id TEXT NOT NULL UNIQUE,
|
||||
linked_id TEXT,
|
||||
queue_code TEXT NOT NULL,
|
||||
queue_id TEXT NOT NULL,
|
||||
interaction_id TEXT NOT NULL,
|
||||
caller_number TEXT,
|
||||
caller_name TEXT,
|
||||
status TEXT NOT NULL,
|
||||
started_at TEXT NOT NULL,
|
||||
ended_at TEXT,
|
||||
updated_at TEXT NOT NULL
|
||||
);
|
||||
CREATE INDEX IF NOT EXISTS idx_asterisk_call_links_call_id ON asterisk_call_links(call_id);
|
||||
CREATE INDEX IF NOT EXISTS idx_asterisk_call_links_linked_id ON asterisk_call_links(linked_id);
|
||||
CREATE INDEX IF NOT EXISTS idx_asterisk_call_links_queue_code ON asterisk_call_links(queue_code);
|
||||
CREATE INDEX IF NOT EXISTS idx_asterisk_call_links_queue_id ON asterisk_call_links(queue_id);
|
||||
CREATE INDEX IF NOT EXISTS idx_asterisk_call_links_interaction_id ON asterisk_call_links(interaction_id);
|
||||
CREATE INDEX IF NOT EXISTS idx_asterisk_call_links_caller_number ON asterisk_call_links(caller_number);
|
||||
CREATE INDEX IF NOT EXISTS idx_asterisk_call_links_status ON asterisk_call_links(status);
|
||||
CREATE INDEX IF NOT EXISTS idx_asterisk_call_links_started_at ON asterisk_call_links(started_at);
|
||||
CREATE INDEX IF NOT EXISTS idx_asterisk_call_links_ended_at ON asterisk_call_links(ended_at);
|
||||
CREATE INDEX IF NOT EXISTS idx_asterisk_call_links_updated_at ON asterisk_call_links(updated_at);
|
||||
@@ -0,0 +1,44 @@
|
||||
ALTER TABLE asterisk_call_links ADD COLUMN IF NOT EXISTS telephony_status VARCHAR(32) NOT NULL DEFAULT 'ringing';
|
||||
ALTER TABLE asterisk_call_links ADD COLUMN IF NOT EXISTS claimed_by_user VARCHAR(128);
|
||||
ALTER TABLE asterisk_call_links ADD COLUMN IF NOT EXISTS claimed_at VARCHAR(64);
|
||||
ALTER TABLE asterisk_call_links ADD COLUMN IF NOT EXISTS operator_extension VARCHAR(64);
|
||||
ALTER TABLE asterisk_call_links ADD COLUMN IF NOT EXISTS channel_name VARCHAR(256);
|
||||
ALTER TABLE asterisk_call_links ADD COLUMN IF NOT EXISTS connected_at VARCHAR(64);
|
||||
|
||||
CREATE INDEX IF NOT EXISTS idx_asterisk_call_links_telephony_status ON asterisk_call_links(telephony_status);
|
||||
CREATE INDEX IF NOT EXISTS idx_asterisk_call_links_claimed_by_user ON asterisk_call_links(claimed_by_user);
|
||||
CREATE INDEX IF NOT EXISTS idx_asterisk_call_links_claimed_at ON asterisk_call_links(claimed_at);
|
||||
CREATE INDEX IF NOT EXISTS idx_asterisk_call_links_operator_extension ON asterisk_call_links(operator_extension);
|
||||
CREATE INDEX IF NOT EXISTS idx_asterisk_call_links_channel_name ON asterisk_call_links(channel_name);
|
||||
CREATE INDEX IF NOT EXISTS idx_asterisk_call_links_connected_at ON asterisk_call_links(connected_at);
|
||||
|
||||
UPDATE asterisk_call_links
|
||||
SET telephony_status = CASE
|
||||
WHEN status = 'ended' THEN 'ended'
|
||||
ELSE 'ringing'
|
||||
END
|
||||
WHERE telephony_status IS NULL OR telephony_status = '';
|
||||
|
||||
CREATE TABLE IF NOT EXISTS asterisk_call_action_log (
|
||||
id SERIAL PRIMARY KEY,
|
||||
action_id VARCHAR(64) NOT NULL UNIQUE,
|
||||
call_id VARCHAR(128) NOT NULL,
|
||||
interaction_id VARCHAR(64),
|
||||
action_type VARCHAR(64) NOT NULL,
|
||||
actor_user VARCHAR(128) NOT NULL,
|
||||
actor_role VARCHAR(32) NOT NULL,
|
||||
request_json TEXT NOT NULL DEFAULT '{}',
|
||||
result_status VARCHAR(32) NOT NULL,
|
||||
ami_action_id VARCHAR(64),
|
||||
error TEXT,
|
||||
created_at VARCHAR(64) NOT NULL
|
||||
);
|
||||
CREATE INDEX IF NOT EXISTS idx_asterisk_call_action_log_action_id ON asterisk_call_action_log(action_id);
|
||||
CREATE INDEX IF NOT EXISTS idx_asterisk_call_action_log_call_id ON asterisk_call_action_log(call_id);
|
||||
CREATE INDEX IF NOT EXISTS idx_asterisk_call_action_log_interaction_id ON asterisk_call_action_log(interaction_id);
|
||||
CREATE INDEX IF NOT EXISTS idx_asterisk_call_action_log_action_type ON asterisk_call_action_log(action_type);
|
||||
CREATE INDEX IF NOT EXISTS idx_asterisk_call_action_log_actor_user ON asterisk_call_action_log(actor_user);
|
||||
CREATE INDEX IF NOT EXISTS idx_asterisk_call_action_log_actor_role ON asterisk_call_action_log(actor_role);
|
||||
CREATE INDEX IF NOT EXISTS idx_asterisk_call_action_log_result_status ON asterisk_call_action_log(result_status);
|
||||
CREATE INDEX IF NOT EXISTS idx_asterisk_call_action_log_ami_action_id ON asterisk_call_action_log(ami_action_id);
|
||||
CREATE INDEX IF NOT EXISTS idx_asterisk_call_action_log_created_at ON asterisk_call_action_log(created_at);
|
||||
@@ -0,0 +1,44 @@
|
||||
ALTER TABLE asterisk_call_links ADD COLUMN telephony_status TEXT NOT NULL DEFAULT 'ringing';
|
||||
ALTER TABLE asterisk_call_links ADD COLUMN claimed_by_user TEXT;
|
||||
ALTER TABLE asterisk_call_links ADD COLUMN claimed_at TEXT;
|
||||
ALTER TABLE asterisk_call_links ADD COLUMN operator_extension TEXT;
|
||||
ALTER TABLE asterisk_call_links ADD COLUMN channel_name TEXT;
|
||||
ALTER TABLE asterisk_call_links ADD COLUMN connected_at TEXT;
|
||||
|
||||
CREATE INDEX IF NOT EXISTS idx_asterisk_call_links_telephony_status ON asterisk_call_links(telephony_status);
|
||||
CREATE INDEX IF NOT EXISTS idx_asterisk_call_links_claimed_by_user ON asterisk_call_links(claimed_by_user);
|
||||
CREATE INDEX IF NOT EXISTS idx_asterisk_call_links_claimed_at ON asterisk_call_links(claimed_at);
|
||||
CREATE INDEX IF NOT EXISTS idx_asterisk_call_links_operator_extension ON asterisk_call_links(operator_extension);
|
||||
CREATE INDEX IF NOT EXISTS idx_asterisk_call_links_channel_name ON asterisk_call_links(channel_name);
|
||||
CREATE INDEX IF NOT EXISTS idx_asterisk_call_links_connected_at ON asterisk_call_links(connected_at);
|
||||
|
||||
UPDATE asterisk_call_links
|
||||
SET telephony_status = CASE
|
||||
WHEN status = 'ended' THEN 'ended'
|
||||
ELSE 'ringing'
|
||||
END
|
||||
WHERE telephony_status IS NULL OR telephony_status = '';
|
||||
|
||||
CREATE TABLE IF NOT EXISTS asterisk_call_action_log (
|
||||
id INTEGER PRIMARY KEY AUTOINCREMENT,
|
||||
action_id TEXT NOT NULL UNIQUE,
|
||||
call_id TEXT NOT NULL,
|
||||
interaction_id TEXT,
|
||||
action_type TEXT NOT NULL,
|
||||
actor_user TEXT NOT NULL,
|
||||
actor_role TEXT NOT NULL,
|
||||
request_json TEXT NOT NULL DEFAULT '{}',
|
||||
result_status TEXT NOT NULL,
|
||||
ami_action_id TEXT,
|
||||
error TEXT,
|
||||
created_at TEXT NOT NULL
|
||||
);
|
||||
CREATE INDEX IF NOT EXISTS idx_asterisk_call_action_log_action_id ON asterisk_call_action_log(action_id);
|
||||
CREATE INDEX IF NOT EXISTS idx_asterisk_call_action_log_call_id ON asterisk_call_action_log(call_id);
|
||||
CREATE INDEX IF NOT EXISTS idx_asterisk_call_action_log_interaction_id ON asterisk_call_action_log(interaction_id);
|
||||
CREATE INDEX IF NOT EXISTS idx_asterisk_call_action_log_action_type ON asterisk_call_action_log(action_type);
|
||||
CREATE INDEX IF NOT EXISTS idx_asterisk_call_action_log_actor_user ON asterisk_call_action_log(actor_user);
|
||||
CREATE INDEX IF NOT EXISTS idx_asterisk_call_action_log_actor_role ON asterisk_call_action_log(actor_role);
|
||||
CREATE INDEX IF NOT EXISTS idx_asterisk_call_action_log_result_status ON asterisk_call_action_log(result_status);
|
||||
CREATE INDEX IF NOT EXISTS idx_asterisk_call_action_log_ami_action_id ON asterisk_call_action_log(ami_action_id);
|
||||
CREATE INDEX IF NOT EXISTS idx_asterisk_call_action_log_created_at ON asterisk_call_action_log(created_at);
|
||||
@@ -0,0 +1,44 @@
|
||||
CREATE TABLE IF NOT EXISTS telegram_threads (
|
||||
id SERIAL PRIMARY KEY,
|
||||
thread_id TEXT NOT NULL UNIQUE,
|
||||
chat_id TEXT NOT NULL UNIQUE,
|
||||
interaction_id TEXT NOT NULL,
|
||||
telegram_user_id TEXT,
|
||||
username TEXT,
|
||||
display_name TEXT,
|
||||
queue_id TEXT,
|
||||
status TEXT NOT NULL,
|
||||
claimed_by_user TEXT,
|
||||
claimed_at TEXT,
|
||||
last_message_at TEXT NOT NULL,
|
||||
last_message_preview TEXT NOT NULL DEFAULT '',
|
||||
created_at TEXT NOT NULL,
|
||||
updated_at TEXT NOT NULL
|
||||
);
|
||||
CREATE INDEX IF NOT EXISTS idx_telegram_threads_thread_id ON telegram_threads(thread_id);
|
||||
CREATE INDEX IF NOT EXISTS idx_telegram_threads_chat_id ON telegram_threads(chat_id);
|
||||
CREATE INDEX IF NOT EXISTS idx_telegram_threads_interaction_id ON telegram_threads(interaction_id);
|
||||
CREATE INDEX IF NOT EXISTS idx_telegram_threads_telegram_user_id ON telegram_threads(telegram_user_id);
|
||||
CREATE INDEX IF NOT EXISTS idx_telegram_threads_username ON telegram_threads(username);
|
||||
CREATE INDEX IF NOT EXISTS idx_telegram_threads_display_name ON telegram_threads(display_name);
|
||||
CREATE INDEX IF NOT EXISTS idx_telegram_threads_queue_id ON telegram_threads(queue_id);
|
||||
CREATE INDEX IF NOT EXISTS idx_telegram_threads_status ON telegram_threads(status);
|
||||
CREATE INDEX IF NOT EXISTS idx_telegram_threads_claimed_by_user ON telegram_threads(claimed_by_user);
|
||||
CREATE INDEX IF NOT EXISTS idx_telegram_threads_claimed_at ON telegram_threads(claimed_at);
|
||||
CREATE INDEX IF NOT EXISTS idx_telegram_threads_last_message_at ON telegram_threads(last_message_at);
|
||||
CREATE INDEX IF NOT EXISTS idx_telegram_threads_created_at ON telegram_threads(created_at);
|
||||
CREATE INDEX IF NOT EXISTS idx_telegram_threads_updated_at ON telegram_threads(updated_at);
|
||||
|
||||
ALTER TABLE telegram_messages ADD COLUMN IF NOT EXISTS thread_id TEXT;
|
||||
ALTER TABLE telegram_messages ADD COLUMN IF NOT EXISTS interaction_id TEXT;
|
||||
ALTER TABLE telegram_messages ADD COLUMN IF NOT EXISTS direction TEXT NOT NULL DEFAULT 'inbound';
|
||||
ALTER TABLE telegram_messages ADD COLUMN IF NOT EXISTS telegram_message_id_external TEXT;
|
||||
ALTER TABLE telegram_messages ADD COLUMN IF NOT EXISTS operator_user TEXT;
|
||||
ALTER TABLE telegram_messages ADD COLUMN IF NOT EXISTS delivery_status TEXT;
|
||||
|
||||
CREATE INDEX IF NOT EXISTS idx_telegram_messages_thread_id ON telegram_messages(thread_id);
|
||||
CREATE INDEX IF NOT EXISTS idx_telegram_messages_interaction_id ON telegram_messages(interaction_id);
|
||||
CREATE INDEX IF NOT EXISTS idx_telegram_messages_direction ON telegram_messages(direction);
|
||||
CREATE INDEX IF NOT EXISTS idx_telegram_messages_external_id ON telegram_messages(telegram_message_id_external);
|
||||
CREATE INDEX IF NOT EXISTS idx_telegram_messages_operator_user ON telegram_messages(operator_user);
|
||||
CREATE INDEX IF NOT EXISTS idx_telegram_messages_delivery_status ON telegram_messages(delivery_status);
|
||||
@@ -0,0 +1,44 @@
|
||||
CREATE TABLE IF NOT EXISTS telegram_threads (
|
||||
id INTEGER PRIMARY KEY AUTOINCREMENT,
|
||||
thread_id TEXT NOT NULL UNIQUE,
|
||||
chat_id TEXT NOT NULL UNIQUE,
|
||||
interaction_id TEXT NOT NULL,
|
||||
telegram_user_id TEXT,
|
||||
username TEXT,
|
||||
display_name TEXT,
|
||||
queue_id TEXT,
|
||||
status TEXT NOT NULL,
|
||||
claimed_by_user TEXT,
|
||||
claimed_at TEXT,
|
||||
last_message_at TEXT NOT NULL,
|
||||
last_message_preview TEXT NOT NULL DEFAULT '',
|
||||
created_at TEXT NOT NULL,
|
||||
updated_at TEXT NOT NULL
|
||||
);
|
||||
CREATE INDEX IF NOT EXISTS idx_telegram_threads_thread_id ON telegram_threads(thread_id);
|
||||
CREATE INDEX IF NOT EXISTS idx_telegram_threads_chat_id ON telegram_threads(chat_id);
|
||||
CREATE INDEX IF NOT EXISTS idx_telegram_threads_interaction_id ON telegram_threads(interaction_id);
|
||||
CREATE INDEX IF NOT EXISTS idx_telegram_threads_telegram_user_id ON telegram_threads(telegram_user_id);
|
||||
CREATE INDEX IF NOT EXISTS idx_telegram_threads_username ON telegram_threads(username);
|
||||
CREATE INDEX IF NOT EXISTS idx_telegram_threads_display_name ON telegram_threads(display_name);
|
||||
CREATE INDEX IF NOT EXISTS idx_telegram_threads_queue_id ON telegram_threads(queue_id);
|
||||
CREATE INDEX IF NOT EXISTS idx_telegram_threads_status ON telegram_threads(status);
|
||||
CREATE INDEX IF NOT EXISTS idx_telegram_threads_claimed_by_user ON telegram_threads(claimed_by_user);
|
||||
CREATE INDEX IF NOT EXISTS idx_telegram_threads_claimed_at ON telegram_threads(claimed_at);
|
||||
CREATE INDEX IF NOT EXISTS idx_telegram_threads_last_message_at ON telegram_threads(last_message_at);
|
||||
CREATE INDEX IF NOT EXISTS idx_telegram_threads_created_at ON telegram_threads(created_at);
|
||||
CREATE INDEX IF NOT EXISTS idx_telegram_threads_updated_at ON telegram_threads(updated_at);
|
||||
|
||||
ALTER TABLE telegram_messages ADD COLUMN thread_id TEXT;
|
||||
ALTER TABLE telegram_messages ADD COLUMN interaction_id TEXT;
|
||||
ALTER TABLE telegram_messages ADD COLUMN direction TEXT NOT NULL DEFAULT 'inbound';
|
||||
ALTER TABLE telegram_messages ADD COLUMN telegram_message_id_external TEXT;
|
||||
ALTER TABLE telegram_messages ADD COLUMN operator_user TEXT;
|
||||
ALTER TABLE telegram_messages ADD COLUMN delivery_status TEXT;
|
||||
|
||||
CREATE INDEX IF NOT EXISTS idx_telegram_messages_thread_id ON telegram_messages(thread_id);
|
||||
CREATE INDEX IF NOT EXISTS idx_telegram_messages_interaction_id ON telegram_messages(interaction_id);
|
||||
CREATE INDEX IF NOT EXISTS idx_telegram_messages_direction ON telegram_messages(direction);
|
||||
CREATE INDEX IF NOT EXISTS idx_telegram_messages_external_id ON telegram_messages(telegram_message_id_external);
|
||||
CREATE INDEX IF NOT EXISTS idx_telegram_messages_operator_user ON telegram_messages(operator_user);
|
||||
CREATE INDEX IF NOT EXISTS idx_telegram_messages_delivery_status ON telegram_messages(delivery_status);
|
||||
@@ -0,0 +1,6 @@
|
||||
ALTER TABLE voice_events ADD COLUMN IF NOT EXISTS source_event_id VARCHAR(64);
|
||||
|
||||
CREATE UNIQUE INDEX IF NOT EXISTS ix_voice_events_source_event_id ON voice_events(source_event_id);
|
||||
|
||||
DROP INDEX IF EXISTS ix_call_recordings_source_event_id;
|
||||
CREATE UNIQUE INDEX IF NOT EXISTS ix_call_recordings_source_event_id ON call_recordings(source_event_id);
|
||||
@@ -0,0 +1,6 @@
|
||||
ALTER TABLE voice_events ADD COLUMN source_event_id TEXT;
|
||||
|
||||
CREATE UNIQUE INDEX IF NOT EXISTS ix_voice_events_source_event_id ON voice_events(source_event_id);
|
||||
|
||||
DROP INDEX IF EXISTS ix_call_recordings_source_event_id;
|
||||
CREATE UNIQUE INDEX IF NOT EXISTS ix_call_recordings_source_event_id ON call_recordings(source_event_id);
|
||||
@@ -0,0 +1,123 @@
|
||||
CREATE TABLE IF NOT EXISTS customer_external_identities (
|
||||
id SERIAL PRIMARY KEY,
|
||||
identity_id TEXT NOT NULL UNIQUE,
|
||||
customer_id TEXT NOT NULL,
|
||||
channel TEXT NOT NULL,
|
||||
external_subject TEXT NOT NULL,
|
||||
display_name_snapshot TEXT,
|
||||
created_at TEXT NOT NULL,
|
||||
updated_at TEXT NOT NULL
|
||||
);
|
||||
CREATE UNIQUE INDEX IF NOT EXISTS ix_customer_external_identities_channel_subject_unique
|
||||
ON customer_external_identities(channel, external_subject);
|
||||
CREATE INDEX IF NOT EXISTS idx_customer_external_identities_identity_id ON customer_external_identities(identity_id);
|
||||
CREATE INDEX IF NOT EXISTS idx_customer_external_identities_customer_id ON customer_external_identities(customer_id);
|
||||
CREATE INDEX IF NOT EXISTS idx_customer_external_identities_channel ON customer_external_identities(channel);
|
||||
CREATE INDEX IF NOT EXISTS idx_customer_external_identities_external_subject ON customer_external_identities(external_subject);
|
||||
CREATE INDEX IF NOT EXISTS idx_customer_external_identities_created_at ON customer_external_identities(created_at);
|
||||
CREATE INDEX IF NOT EXISTS idx_customer_external_identities_updated_at ON customer_external_identities(updated_at);
|
||||
|
||||
CREATE TABLE IF NOT EXISTS ai_sessions (
|
||||
id SERIAL PRIMARY KEY,
|
||||
session_id TEXT NOT NULL UNIQUE,
|
||||
channel TEXT NOT NULL,
|
||||
thread_id TEXT,
|
||||
interaction_id TEXT,
|
||||
customer_id TEXT,
|
||||
agent_profile TEXT NOT NULL DEFAULT 'telegram_support',
|
||||
language TEXT,
|
||||
status TEXT NOT NULL DEFAULT 'active',
|
||||
summary_text TEXT NOT NULL DEFAULT '',
|
||||
last_user_message_id TEXT,
|
||||
last_ai_message_id TEXT,
|
||||
handoff_reason TEXT,
|
||||
created_at TEXT NOT NULL,
|
||||
updated_at TEXT NOT NULL,
|
||||
closed_at TEXT
|
||||
);
|
||||
CREATE INDEX IF NOT EXISTS idx_ai_sessions_session_id ON ai_sessions(session_id);
|
||||
CREATE INDEX IF NOT EXISTS idx_ai_sessions_channel ON ai_sessions(channel);
|
||||
CREATE INDEX IF NOT EXISTS idx_ai_sessions_thread_id ON ai_sessions(thread_id);
|
||||
CREATE INDEX IF NOT EXISTS idx_ai_sessions_interaction_id ON ai_sessions(interaction_id);
|
||||
CREATE INDEX IF NOT EXISTS idx_ai_sessions_customer_id ON ai_sessions(customer_id);
|
||||
CREATE INDEX IF NOT EXISTS idx_ai_sessions_agent_profile ON ai_sessions(agent_profile);
|
||||
CREATE INDEX IF NOT EXISTS idx_ai_sessions_language ON ai_sessions(language);
|
||||
CREATE INDEX IF NOT EXISTS idx_ai_sessions_status ON ai_sessions(status);
|
||||
CREATE INDEX IF NOT EXISTS idx_ai_sessions_last_user_message_id ON ai_sessions(last_user_message_id);
|
||||
CREATE INDEX IF NOT EXISTS idx_ai_sessions_last_ai_message_id ON ai_sessions(last_ai_message_id);
|
||||
CREATE INDEX IF NOT EXISTS idx_ai_sessions_created_at ON ai_sessions(created_at);
|
||||
CREATE INDEX IF NOT EXISTS idx_ai_sessions_updated_at ON ai_sessions(updated_at);
|
||||
CREATE INDEX IF NOT EXISTS idx_ai_sessions_closed_at ON ai_sessions(closed_at);
|
||||
|
||||
CREATE TABLE IF NOT EXISTS ai_jobs (
|
||||
id SERIAL PRIMARY KEY,
|
||||
job_id TEXT NOT NULL UNIQUE,
|
||||
session_id TEXT NOT NULL,
|
||||
thread_id TEXT NOT NULL,
|
||||
trigger_message_id TEXT,
|
||||
status TEXT NOT NULL DEFAULT 'pending',
|
||||
attempts INTEGER NOT NULL DEFAULT 0,
|
||||
next_attempt_at TEXT,
|
||||
locked_until TEXT,
|
||||
last_error TEXT,
|
||||
created_at TEXT NOT NULL,
|
||||
updated_at TEXT NOT NULL
|
||||
);
|
||||
CREATE INDEX IF NOT EXISTS idx_ai_jobs_job_id ON ai_jobs(job_id);
|
||||
CREATE INDEX IF NOT EXISTS idx_ai_jobs_session_id ON ai_jobs(session_id);
|
||||
CREATE INDEX IF NOT EXISTS idx_ai_jobs_thread_id ON ai_jobs(thread_id);
|
||||
CREATE INDEX IF NOT EXISTS idx_ai_jobs_trigger_message_id ON ai_jobs(trigger_message_id);
|
||||
CREATE INDEX IF NOT EXISTS idx_ai_jobs_status ON ai_jobs(status);
|
||||
CREATE INDEX IF NOT EXISTS idx_ai_jobs_next_attempt_at ON ai_jobs(next_attempt_at);
|
||||
CREATE INDEX IF NOT EXISTS idx_ai_jobs_locked_until ON ai_jobs(locked_until);
|
||||
CREATE INDEX IF NOT EXISTS idx_ai_jobs_created_at ON ai_jobs(created_at);
|
||||
CREATE INDEX IF NOT EXISTS idx_ai_jobs_updated_at ON ai_jobs(updated_at);
|
||||
|
||||
CREATE TABLE IF NOT EXISTS ai_turns (
|
||||
id SERIAL PRIMARY KEY,
|
||||
turn_id TEXT NOT NULL UNIQUE,
|
||||
session_id TEXT NOT NULL,
|
||||
thread_id TEXT,
|
||||
interaction_id TEXT,
|
||||
role TEXT NOT NULL,
|
||||
source_type TEXT NOT NULL,
|
||||
text TEXT NOT NULL,
|
||||
payload_json TEXT NOT NULL DEFAULT '{}',
|
||||
model TEXT,
|
||||
finish_reason TEXT,
|
||||
latency_ms INTEGER,
|
||||
created_at TEXT NOT NULL
|
||||
);
|
||||
CREATE INDEX IF NOT EXISTS idx_ai_turns_turn_id ON ai_turns(turn_id);
|
||||
CREATE INDEX IF NOT EXISTS idx_ai_turns_session_id ON ai_turns(session_id);
|
||||
CREATE INDEX IF NOT EXISTS idx_ai_turns_thread_id ON ai_turns(thread_id);
|
||||
CREATE INDEX IF NOT EXISTS idx_ai_turns_interaction_id ON ai_turns(interaction_id);
|
||||
CREATE INDEX IF NOT EXISTS idx_ai_turns_role ON ai_turns(role);
|
||||
CREATE INDEX IF NOT EXISTS idx_ai_turns_source_type ON ai_turns(source_type);
|
||||
CREATE INDEX IF NOT EXISTS idx_ai_turns_model ON ai_turns(model);
|
||||
CREATE INDEX IF NOT EXISTS idx_ai_turns_created_at ON ai_turns(created_at);
|
||||
|
||||
ALTER TABLE telegram_threads ADD COLUMN IF NOT EXISTS ai_session_id TEXT;
|
||||
ALTER TABLE telegram_threads ADD COLUMN IF NOT EXISTS ai_state TEXT;
|
||||
ALTER TABLE telegram_threads ADD COLUMN IF NOT EXISTS ai_handoff_reason TEXT;
|
||||
ALTER TABLE telegram_threads ADD COLUMN IF NOT EXISTS ai_last_model_at TEXT;
|
||||
CREATE INDEX IF NOT EXISTS idx_telegram_threads_ai_session_id ON telegram_threads(ai_session_id);
|
||||
CREATE INDEX IF NOT EXISTS idx_telegram_threads_ai_state ON telegram_threads(ai_state);
|
||||
CREATE INDEX IF NOT EXISTS idx_telegram_threads_ai_last_model_at ON telegram_threads(ai_last_model_at);
|
||||
|
||||
ALTER TABLE telegram_messages ADD COLUMN IF NOT EXISTS author_type TEXT NOT NULL DEFAULT 'customer';
|
||||
ALTER TABLE telegram_messages ADD COLUMN IF NOT EXISTS author_id TEXT;
|
||||
UPDATE telegram_messages
|
||||
SET author_type = CASE
|
||||
WHEN direction = 'outbound' THEN 'human'
|
||||
WHEN direction = 'system' THEN 'system'
|
||||
ELSE 'customer'
|
||||
END
|
||||
WHERE author_type IS NULL OR TRIM(author_type) = '';
|
||||
UPDATE telegram_messages
|
||||
SET author_id = operator_user
|
||||
WHERE direction = 'outbound'
|
||||
AND operator_user IS NOT NULL
|
||||
AND (author_id IS NULL OR TRIM(author_id) = '');
|
||||
CREATE INDEX IF NOT EXISTS idx_telegram_messages_author_type ON telegram_messages(author_type);
|
||||
CREATE INDEX IF NOT EXISTS idx_telegram_messages_author_id ON telegram_messages(author_id);
|
||||
@@ -0,0 +1,123 @@
|
||||
CREATE TABLE IF NOT EXISTS customer_external_identities (
|
||||
id INTEGER PRIMARY KEY AUTOINCREMENT,
|
||||
identity_id TEXT NOT NULL UNIQUE,
|
||||
customer_id TEXT NOT NULL,
|
||||
channel TEXT NOT NULL,
|
||||
external_subject TEXT NOT NULL,
|
||||
display_name_snapshot TEXT,
|
||||
created_at TEXT NOT NULL,
|
||||
updated_at TEXT NOT NULL
|
||||
);
|
||||
CREATE UNIQUE INDEX IF NOT EXISTS ix_customer_external_identities_channel_subject_unique
|
||||
ON customer_external_identities(channel, external_subject);
|
||||
CREATE INDEX IF NOT EXISTS idx_customer_external_identities_identity_id ON customer_external_identities(identity_id);
|
||||
CREATE INDEX IF NOT EXISTS idx_customer_external_identities_customer_id ON customer_external_identities(customer_id);
|
||||
CREATE INDEX IF NOT EXISTS idx_customer_external_identities_channel ON customer_external_identities(channel);
|
||||
CREATE INDEX IF NOT EXISTS idx_customer_external_identities_external_subject ON customer_external_identities(external_subject);
|
||||
CREATE INDEX IF NOT EXISTS idx_customer_external_identities_created_at ON customer_external_identities(created_at);
|
||||
CREATE INDEX IF NOT EXISTS idx_customer_external_identities_updated_at ON customer_external_identities(updated_at);
|
||||
|
||||
CREATE TABLE IF NOT EXISTS ai_sessions (
|
||||
id INTEGER PRIMARY KEY AUTOINCREMENT,
|
||||
session_id TEXT NOT NULL UNIQUE,
|
||||
channel TEXT NOT NULL,
|
||||
thread_id TEXT,
|
||||
interaction_id TEXT,
|
||||
customer_id TEXT,
|
||||
agent_profile TEXT NOT NULL DEFAULT 'telegram_support',
|
||||
language TEXT,
|
||||
status TEXT NOT NULL DEFAULT 'active',
|
||||
summary_text TEXT NOT NULL DEFAULT '',
|
||||
last_user_message_id TEXT,
|
||||
last_ai_message_id TEXT,
|
||||
handoff_reason TEXT,
|
||||
created_at TEXT NOT NULL,
|
||||
updated_at TEXT NOT NULL,
|
||||
closed_at TEXT
|
||||
);
|
||||
CREATE INDEX IF NOT EXISTS idx_ai_sessions_session_id ON ai_sessions(session_id);
|
||||
CREATE INDEX IF NOT EXISTS idx_ai_sessions_channel ON ai_sessions(channel);
|
||||
CREATE INDEX IF NOT EXISTS idx_ai_sessions_thread_id ON ai_sessions(thread_id);
|
||||
CREATE INDEX IF NOT EXISTS idx_ai_sessions_interaction_id ON ai_sessions(interaction_id);
|
||||
CREATE INDEX IF NOT EXISTS idx_ai_sessions_customer_id ON ai_sessions(customer_id);
|
||||
CREATE INDEX IF NOT EXISTS idx_ai_sessions_agent_profile ON ai_sessions(agent_profile);
|
||||
CREATE INDEX IF NOT EXISTS idx_ai_sessions_language ON ai_sessions(language);
|
||||
CREATE INDEX IF NOT EXISTS idx_ai_sessions_status ON ai_sessions(status);
|
||||
CREATE INDEX IF NOT EXISTS idx_ai_sessions_last_user_message_id ON ai_sessions(last_user_message_id);
|
||||
CREATE INDEX IF NOT EXISTS idx_ai_sessions_last_ai_message_id ON ai_sessions(last_ai_message_id);
|
||||
CREATE INDEX IF NOT EXISTS idx_ai_sessions_created_at ON ai_sessions(created_at);
|
||||
CREATE INDEX IF NOT EXISTS idx_ai_sessions_updated_at ON ai_sessions(updated_at);
|
||||
CREATE INDEX IF NOT EXISTS idx_ai_sessions_closed_at ON ai_sessions(closed_at);
|
||||
|
||||
CREATE TABLE IF NOT EXISTS ai_jobs (
|
||||
id INTEGER PRIMARY KEY AUTOINCREMENT,
|
||||
job_id TEXT NOT NULL UNIQUE,
|
||||
session_id TEXT NOT NULL,
|
||||
thread_id TEXT NOT NULL,
|
||||
trigger_message_id TEXT,
|
||||
status TEXT NOT NULL DEFAULT 'pending',
|
||||
attempts INTEGER NOT NULL DEFAULT 0,
|
||||
next_attempt_at TEXT,
|
||||
locked_until TEXT,
|
||||
last_error TEXT,
|
||||
created_at TEXT NOT NULL,
|
||||
updated_at TEXT NOT NULL
|
||||
);
|
||||
CREATE INDEX IF NOT EXISTS idx_ai_jobs_job_id ON ai_jobs(job_id);
|
||||
CREATE INDEX IF NOT EXISTS idx_ai_jobs_session_id ON ai_jobs(session_id);
|
||||
CREATE INDEX IF NOT EXISTS idx_ai_jobs_thread_id ON ai_jobs(thread_id);
|
||||
CREATE INDEX IF NOT EXISTS idx_ai_jobs_trigger_message_id ON ai_jobs(trigger_message_id);
|
||||
CREATE INDEX IF NOT EXISTS idx_ai_jobs_status ON ai_jobs(status);
|
||||
CREATE INDEX IF NOT EXISTS idx_ai_jobs_next_attempt_at ON ai_jobs(next_attempt_at);
|
||||
CREATE INDEX IF NOT EXISTS idx_ai_jobs_locked_until ON ai_jobs(locked_until);
|
||||
CREATE INDEX IF NOT EXISTS idx_ai_jobs_created_at ON ai_jobs(created_at);
|
||||
CREATE INDEX IF NOT EXISTS idx_ai_jobs_updated_at ON ai_jobs(updated_at);
|
||||
|
||||
CREATE TABLE IF NOT EXISTS ai_turns (
|
||||
id INTEGER PRIMARY KEY AUTOINCREMENT,
|
||||
turn_id TEXT NOT NULL UNIQUE,
|
||||
session_id TEXT NOT NULL,
|
||||
thread_id TEXT,
|
||||
interaction_id TEXT,
|
||||
role TEXT NOT NULL,
|
||||
source_type TEXT NOT NULL,
|
||||
text TEXT NOT NULL,
|
||||
payload_json TEXT NOT NULL DEFAULT '{}',
|
||||
model TEXT,
|
||||
finish_reason TEXT,
|
||||
latency_ms INTEGER,
|
||||
created_at TEXT NOT NULL
|
||||
);
|
||||
CREATE INDEX IF NOT EXISTS idx_ai_turns_turn_id ON ai_turns(turn_id);
|
||||
CREATE INDEX IF NOT EXISTS idx_ai_turns_session_id ON ai_turns(session_id);
|
||||
CREATE INDEX IF NOT EXISTS idx_ai_turns_thread_id ON ai_turns(thread_id);
|
||||
CREATE INDEX IF NOT EXISTS idx_ai_turns_interaction_id ON ai_turns(interaction_id);
|
||||
CREATE INDEX IF NOT EXISTS idx_ai_turns_role ON ai_turns(role);
|
||||
CREATE INDEX IF NOT EXISTS idx_ai_turns_source_type ON ai_turns(source_type);
|
||||
CREATE INDEX IF NOT EXISTS idx_ai_turns_model ON ai_turns(model);
|
||||
CREATE INDEX IF NOT EXISTS idx_ai_turns_created_at ON ai_turns(created_at);
|
||||
|
||||
ALTER TABLE telegram_threads ADD COLUMN ai_session_id TEXT;
|
||||
ALTER TABLE telegram_threads ADD COLUMN ai_state TEXT;
|
||||
ALTER TABLE telegram_threads ADD COLUMN ai_handoff_reason TEXT;
|
||||
ALTER TABLE telegram_threads ADD COLUMN ai_last_model_at TEXT;
|
||||
CREATE INDEX IF NOT EXISTS idx_telegram_threads_ai_session_id ON telegram_threads(ai_session_id);
|
||||
CREATE INDEX IF NOT EXISTS idx_telegram_threads_ai_state ON telegram_threads(ai_state);
|
||||
CREATE INDEX IF NOT EXISTS idx_telegram_threads_ai_last_model_at ON telegram_threads(ai_last_model_at);
|
||||
|
||||
ALTER TABLE telegram_messages ADD COLUMN author_type TEXT NOT NULL DEFAULT 'customer';
|
||||
ALTER TABLE telegram_messages ADD COLUMN author_id TEXT;
|
||||
UPDATE telegram_messages
|
||||
SET author_type = CASE
|
||||
WHEN direction = 'outbound' THEN 'human'
|
||||
WHEN direction = 'system' THEN 'system'
|
||||
ELSE 'customer'
|
||||
END
|
||||
WHERE author_type IS NULL OR TRIM(author_type) = '';
|
||||
UPDATE telegram_messages
|
||||
SET author_id = operator_user
|
||||
WHERE direction = 'outbound'
|
||||
AND operator_user IS NOT NULL
|
||||
AND (author_id IS NULL OR TRIM(author_id) = '');
|
||||
CREATE INDEX IF NOT EXISTS idx_telegram_messages_author_type ON telegram_messages(author_type);
|
||||
CREATE INDEX IF NOT EXISTS idx_telegram_messages_author_id ON telegram_messages(author_id);
|
||||
@@ -0,0 +1,82 @@
|
||||
ALTER TABLE ai_sessions ADD COLUMN IF NOT EXISTS call_id TEXT;
|
||||
CREATE INDEX IF NOT EXISTS idx_ai_sessions_call_id ON ai_sessions(call_id);
|
||||
|
||||
ALTER TABLE asterisk_call_links ADD COLUMN IF NOT EXISTS voice_session_id TEXT;
|
||||
ALTER TABLE asterisk_call_links ADD COLUMN IF NOT EXISTS ai_session_id TEXT;
|
||||
ALTER TABLE asterisk_call_links ADD COLUMN IF NOT EXISTS ai_state TEXT;
|
||||
ALTER TABLE asterisk_call_links ADD COLUMN IF NOT EXISTS ai_handoff_reason TEXT;
|
||||
ALTER TABLE asterisk_call_links ADD COLUMN IF NOT EXISTS ai_last_model_at TEXT;
|
||||
CREATE INDEX IF NOT EXISTS idx_asterisk_call_links_voice_session_id ON asterisk_call_links(voice_session_id);
|
||||
CREATE INDEX IF NOT EXISTS idx_asterisk_call_links_ai_session_id ON asterisk_call_links(ai_session_id);
|
||||
CREATE INDEX IF NOT EXISTS idx_asterisk_call_links_ai_state ON asterisk_call_links(ai_state);
|
||||
CREATE INDEX IF NOT EXISTS idx_asterisk_call_links_ai_last_model_at ON asterisk_call_links(ai_last_model_at);
|
||||
|
||||
CREATE TABLE IF NOT EXISTS voice_ai_sessions (
|
||||
id SERIAL PRIMARY KEY,
|
||||
session_id TEXT NOT NULL UNIQUE,
|
||||
call_id TEXT NOT NULL UNIQUE,
|
||||
linked_id TEXT,
|
||||
interaction_id TEXT,
|
||||
customer_id TEXT,
|
||||
queue_id TEXT,
|
||||
ai_session_id TEXT,
|
||||
agent_profile TEXT NOT NULL DEFAULT 'voice_support',
|
||||
language TEXT,
|
||||
asr_provider TEXT,
|
||||
tts_provider TEXT,
|
||||
status TEXT NOT NULL DEFAULT 'queued',
|
||||
handoff_reason TEXT,
|
||||
handoff_target_queue_id TEXT,
|
||||
disclosure_played_at TEXT,
|
||||
last_user_utterance_at TEXT,
|
||||
last_ai_reply_at TEXT,
|
||||
started_at TEXT NOT NULL,
|
||||
updated_at TEXT NOT NULL,
|
||||
ended_at TEXT
|
||||
);
|
||||
CREATE INDEX IF NOT EXISTS idx_voice_ai_sessions_session_id ON voice_ai_sessions(session_id);
|
||||
CREATE INDEX IF NOT EXISTS idx_voice_ai_sessions_call_id ON voice_ai_sessions(call_id);
|
||||
CREATE INDEX IF NOT EXISTS idx_voice_ai_sessions_linked_id ON voice_ai_sessions(linked_id);
|
||||
CREATE INDEX IF NOT EXISTS idx_voice_ai_sessions_interaction_id ON voice_ai_sessions(interaction_id);
|
||||
CREATE INDEX IF NOT EXISTS idx_voice_ai_sessions_customer_id ON voice_ai_sessions(customer_id);
|
||||
CREATE INDEX IF NOT EXISTS idx_voice_ai_sessions_queue_id ON voice_ai_sessions(queue_id);
|
||||
CREATE INDEX IF NOT EXISTS idx_voice_ai_sessions_ai_session_id ON voice_ai_sessions(ai_session_id);
|
||||
CREATE INDEX IF NOT EXISTS idx_voice_ai_sessions_agent_profile ON voice_ai_sessions(agent_profile);
|
||||
CREATE INDEX IF NOT EXISTS idx_voice_ai_sessions_language ON voice_ai_sessions(language);
|
||||
CREATE INDEX IF NOT EXISTS idx_voice_ai_sessions_asr_provider ON voice_ai_sessions(asr_provider);
|
||||
CREATE INDEX IF NOT EXISTS idx_voice_ai_sessions_tts_provider ON voice_ai_sessions(tts_provider);
|
||||
CREATE INDEX IF NOT EXISTS idx_voice_ai_sessions_status ON voice_ai_sessions(status);
|
||||
CREATE INDEX IF NOT EXISTS idx_voice_ai_sessions_handoff_target_queue_id ON voice_ai_sessions(handoff_target_queue_id);
|
||||
CREATE INDEX IF NOT EXISTS idx_voice_ai_sessions_disclosure_played_at ON voice_ai_sessions(disclosure_played_at);
|
||||
CREATE INDEX IF NOT EXISTS idx_voice_ai_sessions_last_user_utterance_at ON voice_ai_sessions(last_user_utterance_at);
|
||||
CREATE INDEX IF NOT EXISTS idx_voice_ai_sessions_last_ai_reply_at ON voice_ai_sessions(last_ai_reply_at);
|
||||
CREATE INDEX IF NOT EXISTS idx_voice_ai_sessions_started_at ON voice_ai_sessions(started_at);
|
||||
CREATE INDEX IF NOT EXISTS idx_voice_ai_sessions_updated_at ON voice_ai_sessions(updated_at);
|
||||
CREATE INDEX IF NOT EXISTS idx_voice_ai_sessions_ended_at ON voice_ai_sessions(ended_at);
|
||||
|
||||
CREATE TABLE IF NOT EXISTS voice_transcript_segments (
|
||||
id SERIAL PRIMARY KEY,
|
||||
segment_id TEXT NOT NULL UNIQUE,
|
||||
session_id TEXT NOT NULL,
|
||||
call_id TEXT NOT NULL,
|
||||
interaction_id TEXT,
|
||||
speaker TEXT NOT NULL,
|
||||
source_type TEXT NOT NULL,
|
||||
sequence_no INTEGER NOT NULL,
|
||||
text TEXT NOT NULL,
|
||||
confidence DOUBLE PRECISION,
|
||||
is_final BOOLEAN NOT NULL DEFAULT TRUE,
|
||||
barge_in_interrupted BOOLEAN NOT NULL DEFAULT FALSE,
|
||||
payload_json TEXT NOT NULL DEFAULT '{}',
|
||||
created_at TEXT NOT NULL
|
||||
);
|
||||
CREATE INDEX IF NOT EXISTS idx_voice_transcript_segments_segment_id ON voice_transcript_segments(segment_id);
|
||||
CREATE INDEX IF NOT EXISTS idx_voice_transcript_segments_session_id ON voice_transcript_segments(session_id);
|
||||
CREATE INDEX IF NOT EXISTS idx_voice_transcript_segments_call_id ON voice_transcript_segments(call_id);
|
||||
CREATE INDEX IF NOT EXISTS idx_voice_transcript_segments_interaction_id ON voice_transcript_segments(interaction_id);
|
||||
CREATE INDEX IF NOT EXISTS idx_voice_transcript_segments_speaker ON voice_transcript_segments(speaker);
|
||||
CREATE INDEX IF NOT EXISTS idx_voice_transcript_segments_source_type ON voice_transcript_segments(source_type);
|
||||
CREATE INDEX IF NOT EXISTS idx_voice_transcript_segments_sequence_no ON voice_transcript_segments(sequence_no);
|
||||
CREATE INDEX IF NOT EXISTS idx_voice_transcript_segments_is_final ON voice_transcript_segments(is_final);
|
||||
CREATE INDEX IF NOT EXISTS idx_voice_transcript_segments_barge_in_interrupted ON voice_transcript_segments(barge_in_interrupted);
|
||||
CREATE INDEX IF NOT EXISTS idx_voice_transcript_segments_created_at ON voice_transcript_segments(created_at);
|
||||
@@ -0,0 +1,82 @@
|
||||
ALTER TABLE ai_sessions ADD COLUMN call_id TEXT;
|
||||
CREATE INDEX IF NOT EXISTS idx_ai_sessions_call_id ON ai_sessions(call_id);
|
||||
|
||||
ALTER TABLE asterisk_call_links ADD COLUMN voice_session_id TEXT;
|
||||
ALTER TABLE asterisk_call_links ADD COLUMN ai_session_id TEXT;
|
||||
ALTER TABLE asterisk_call_links ADD COLUMN ai_state TEXT;
|
||||
ALTER TABLE asterisk_call_links ADD COLUMN ai_handoff_reason TEXT;
|
||||
ALTER TABLE asterisk_call_links ADD COLUMN ai_last_model_at TEXT;
|
||||
CREATE INDEX IF NOT EXISTS idx_asterisk_call_links_voice_session_id ON asterisk_call_links(voice_session_id);
|
||||
CREATE INDEX IF NOT EXISTS idx_asterisk_call_links_ai_session_id ON asterisk_call_links(ai_session_id);
|
||||
CREATE INDEX IF NOT EXISTS idx_asterisk_call_links_ai_state ON asterisk_call_links(ai_state);
|
||||
CREATE INDEX IF NOT EXISTS idx_asterisk_call_links_ai_last_model_at ON asterisk_call_links(ai_last_model_at);
|
||||
|
||||
CREATE TABLE IF NOT EXISTS voice_ai_sessions (
|
||||
id INTEGER PRIMARY KEY AUTOINCREMENT,
|
||||
session_id TEXT NOT NULL UNIQUE,
|
||||
call_id TEXT NOT NULL UNIQUE,
|
||||
linked_id TEXT,
|
||||
interaction_id TEXT,
|
||||
customer_id TEXT,
|
||||
queue_id TEXT,
|
||||
ai_session_id TEXT,
|
||||
agent_profile TEXT NOT NULL DEFAULT 'voice_support',
|
||||
language TEXT,
|
||||
asr_provider TEXT,
|
||||
tts_provider TEXT,
|
||||
status TEXT NOT NULL DEFAULT 'queued',
|
||||
handoff_reason TEXT,
|
||||
handoff_target_queue_id TEXT,
|
||||
disclosure_played_at TEXT,
|
||||
last_user_utterance_at TEXT,
|
||||
last_ai_reply_at TEXT,
|
||||
started_at TEXT NOT NULL,
|
||||
updated_at TEXT NOT NULL,
|
||||
ended_at TEXT
|
||||
);
|
||||
CREATE INDEX IF NOT EXISTS idx_voice_ai_sessions_session_id ON voice_ai_sessions(session_id);
|
||||
CREATE INDEX IF NOT EXISTS idx_voice_ai_sessions_call_id ON voice_ai_sessions(call_id);
|
||||
CREATE INDEX IF NOT EXISTS idx_voice_ai_sessions_linked_id ON voice_ai_sessions(linked_id);
|
||||
CREATE INDEX IF NOT EXISTS idx_voice_ai_sessions_interaction_id ON voice_ai_sessions(interaction_id);
|
||||
CREATE INDEX IF NOT EXISTS idx_voice_ai_sessions_customer_id ON voice_ai_sessions(customer_id);
|
||||
CREATE INDEX IF NOT EXISTS idx_voice_ai_sessions_queue_id ON voice_ai_sessions(queue_id);
|
||||
CREATE INDEX IF NOT EXISTS idx_voice_ai_sessions_ai_session_id ON voice_ai_sessions(ai_session_id);
|
||||
CREATE INDEX IF NOT EXISTS idx_voice_ai_sessions_agent_profile ON voice_ai_sessions(agent_profile);
|
||||
CREATE INDEX IF NOT EXISTS idx_voice_ai_sessions_language ON voice_ai_sessions(language);
|
||||
CREATE INDEX IF NOT EXISTS idx_voice_ai_sessions_asr_provider ON voice_ai_sessions(asr_provider);
|
||||
CREATE INDEX IF NOT EXISTS idx_voice_ai_sessions_tts_provider ON voice_ai_sessions(tts_provider);
|
||||
CREATE INDEX IF NOT EXISTS idx_voice_ai_sessions_status ON voice_ai_sessions(status);
|
||||
CREATE INDEX IF NOT EXISTS idx_voice_ai_sessions_handoff_target_queue_id ON voice_ai_sessions(handoff_target_queue_id);
|
||||
CREATE INDEX IF NOT EXISTS idx_voice_ai_sessions_disclosure_played_at ON voice_ai_sessions(disclosure_played_at);
|
||||
CREATE INDEX IF NOT EXISTS idx_voice_ai_sessions_last_user_utterance_at ON voice_ai_sessions(last_user_utterance_at);
|
||||
CREATE INDEX IF NOT EXISTS idx_voice_ai_sessions_last_ai_reply_at ON voice_ai_sessions(last_ai_reply_at);
|
||||
CREATE INDEX IF NOT EXISTS idx_voice_ai_sessions_started_at ON voice_ai_sessions(started_at);
|
||||
CREATE INDEX IF NOT EXISTS idx_voice_ai_sessions_updated_at ON voice_ai_sessions(updated_at);
|
||||
CREATE INDEX IF NOT EXISTS idx_voice_ai_sessions_ended_at ON voice_ai_sessions(ended_at);
|
||||
|
||||
CREATE TABLE IF NOT EXISTS voice_transcript_segments (
|
||||
id INTEGER PRIMARY KEY AUTOINCREMENT,
|
||||
segment_id TEXT NOT NULL UNIQUE,
|
||||
session_id TEXT NOT NULL,
|
||||
call_id TEXT NOT NULL,
|
||||
interaction_id TEXT,
|
||||
speaker TEXT NOT NULL,
|
||||
source_type TEXT NOT NULL,
|
||||
sequence_no INTEGER NOT NULL,
|
||||
text TEXT NOT NULL,
|
||||
confidence REAL,
|
||||
is_final INTEGER NOT NULL DEFAULT 1,
|
||||
barge_in_interrupted INTEGER NOT NULL DEFAULT 0,
|
||||
payload_json TEXT NOT NULL DEFAULT '{}',
|
||||
created_at TEXT NOT NULL
|
||||
);
|
||||
CREATE INDEX IF NOT EXISTS idx_voice_transcript_segments_segment_id ON voice_transcript_segments(segment_id);
|
||||
CREATE INDEX IF NOT EXISTS idx_voice_transcript_segments_session_id ON voice_transcript_segments(session_id);
|
||||
CREATE INDEX IF NOT EXISTS idx_voice_transcript_segments_call_id ON voice_transcript_segments(call_id);
|
||||
CREATE INDEX IF NOT EXISTS idx_voice_transcript_segments_interaction_id ON voice_transcript_segments(interaction_id);
|
||||
CREATE INDEX IF NOT EXISTS idx_voice_transcript_segments_speaker ON voice_transcript_segments(speaker);
|
||||
CREATE INDEX IF NOT EXISTS idx_voice_transcript_segments_source_type ON voice_transcript_segments(source_type);
|
||||
CREATE INDEX IF NOT EXISTS idx_voice_transcript_segments_sequence_no ON voice_transcript_segments(sequence_no);
|
||||
CREATE INDEX IF NOT EXISTS idx_voice_transcript_segments_is_final ON voice_transcript_segments(is_final);
|
||||
CREATE INDEX IF NOT EXISTS idx_voice_transcript_segments_barge_in_interrupted ON voice_transcript_segments(barge_in_interrupted);
|
||||
CREATE INDEX IF NOT EXISTS idx_voice_transcript_segments_created_at ON voice_transcript_segments(created_at);
|
||||
@@ -0,0 +1,11 @@
|
||||
ALTER TABLE voice_ai_sessions ADD COLUMN IF NOT EXISTS media_uuid TEXT;
|
||||
ALTER TABLE voice_ai_sessions ADD COLUMN IF NOT EXISTS media_status TEXT;
|
||||
ALTER TABLE voice_ai_sessions ADD COLUMN IF NOT EXISTS media_connected_at TEXT;
|
||||
ALTER TABLE voice_ai_sessions ADD COLUMN IF NOT EXISTS media_ended_at TEXT;
|
||||
ALTER TABLE voice_ai_sessions ADD COLUMN IF NOT EXISTS last_media_frame_at TEXT;
|
||||
|
||||
CREATE INDEX IF NOT EXISTS idx_voice_ai_sessions_media_uuid ON voice_ai_sessions(media_uuid);
|
||||
CREATE INDEX IF NOT EXISTS idx_voice_ai_sessions_media_status ON voice_ai_sessions(media_status);
|
||||
CREATE INDEX IF NOT EXISTS idx_voice_ai_sessions_media_connected_at ON voice_ai_sessions(media_connected_at);
|
||||
CREATE INDEX IF NOT EXISTS idx_voice_ai_sessions_media_ended_at ON voice_ai_sessions(media_ended_at);
|
||||
CREATE INDEX IF NOT EXISTS idx_voice_ai_sessions_last_media_frame_at ON voice_ai_sessions(last_media_frame_at);
|
||||
@@ -0,0 +1,11 @@
|
||||
ALTER TABLE voice_ai_sessions ADD COLUMN media_uuid TEXT;
|
||||
ALTER TABLE voice_ai_sessions ADD COLUMN media_status TEXT;
|
||||
ALTER TABLE voice_ai_sessions ADD COLUMN media_connected_at TEXT;
|
||||
ALTER TABLE voice_ai_sessions ADD COLUMN media_ended_at TEXT;
|
||||
ALTER TABLE voice_ai_sessions ADD COLUMN last_media_frame_at TEXT;
|
||||
|
||||
CREATE INDEX IF NOT EXISTS idx_voice_ai_sessions_media_uuid ON voice_ai_sessions(media_uuid);
|
||||
CREATE INDEX IF NOT EXISTS idx_voice_ai_sessions_media_status ON voice_ai_sessions(media_status);
|
||||
CREATE INDEX IF NOT EXISTS idx_voice_ai_sessions_media_connected_at ON voice_ai_sessions(media_connected_at);
|
||||
CREATE INDEX IF NOT EXISTS idx_voice_ai_sessions_media_ended_at ON voice_ai_sessions(media_ended_at);
|
||||
CREATE INDEX IF NOT EXISTS idx_voice_ai_sessions_last_media_frame_at ON voice_ai_sessions(last_media_frame_at);
|
||||
@@ -0,0 +1,4 @@
|
||||
ALTER TABLE ivr_sessions
|
||||
ADD COLUMN IF NOT EXISTS resolved_queue_code TEXT NULL;
|
||||
|
||||
CREATE INDEX IF NOT EXISTS ix_ivr_sessions_resolved_queue_code ON ivr_sessions (resolved_queue_code);
|
||||
@@ -0,0 +1,3 @@
|
||||
ALTER TABLE ivr_sessions ADD COLUMN resolved_queue_code TEXT NULL;
|
||||
|
||||
CREATE INDEX IF NOT EXISTS ix_ivr_sessions_resolved_queue_code ON ivr_sessions (resolved_queue_code);
|
||||
@@ -0,0 +1,17 @@
|
||||
ALTER TABLE kb_articles
|
||||
ADD COLUMN IF NOT EXISTS article_group_id TEXT NULL;
|
||||
|
||||
ALTER TABLE kb_articles
|
||||
ADD COLUMN IF NOT EXISTS language TEXT NULL DEFAULT 'ru';
|
||||
|
||||
UPDATE kb_articles
|
||||
SET language = 'ru'
|
||||
WHERE language IS NULL OR BTRIM(language) = '';
|
||||
|
||||
UPDATE kb_articles
|
||||
SET article_group_id = article_id
|
||||
WHERE article_group_id IS NULL OR BTRIM(article_group_id) = '';
|
||||
|
||||
CREATE INDEX IF NOT EXISTS idx_kb_articles_article_group_id ON kb_articles (article_group_id);
|
||||
|
||||
CREATE INDEX IF NOT EXISTS idx_kb_articles_language ON kb_articles (language);
|
||||
@@ -0,0 +1,15 @@
|
||||
ALTER TABLE kb_articles ADD COLUMN article_group_id TEXT NULL;
|
||||
|
||||
ALTER TABLE kb_articles ADD COLUMN language TEXT NULL DEFAULT 'ru';
|
||||
|
||||
UPDATE kb_articles
|
||||
SET language = 'ru'
|
||||
WHERE language IS NULL OR TRIM(language) = '';
|
||||
|
||||
UPDATE kb_articles
|
||||
SET article_group_id = article_id
|
||||
WHERE article_group_id IS NULL OR TRIM(article_group_id) = '';
|
||||
|
||||
CREATE INDEX IF NOT EXISTS idx_kb_articles_article_group_id ON kb_articles (article_group_id);
|
||||
|
||||
CREATE INDEX IF NOT EXISTS idx_kb_articles_language ON kb_articles (language);
|
||||
@@ -0,0 +1,150 @@
|
||||
ALTER TABLE telegram_messages ADD COLUMN IF NOT EXISTS delivery_attempts INTEGER NOT NULL DEFAULT 0;
|
||||
ALTER TABLE telegram_messages ADD COLUMN IF NOT EXISTS next_delivery_attempt_at TEXT;
|
||||
ALTER TABLE telegram_messages ADD COLUMN IF NOT EXISTS delivery_locked_until TEXT;
|
||||
ALTER TABLE telegram_messages ADD COLUMN IF NOT EXISTS last_delivery_error TEXT;
|
||||
|
||||
CREATE INDEX IF NOT EXISTS idx_telegram_messages_next_delivery_attempt_at
|
||||
ON telegram_messages(next_delivery_attempt_at);
|
||||
CREATE INDEX IF NOT EXISTS idx_telegram_messages_delivery_locked_until
|
||||
ON telegram_messages(delivery_locked_until);
|
||||
|
||||
CREATE TABLE IF NOT EXISTS whatsapp_threads (
|
||||
id SERIAL PRIMARY KEY,
|
||||
thread_id TEXT NOT NULL UNIQUE,
|
||||
chat_id TEXT NOT NULL UNIQUE,
|
||||
interaction_id TEXT NOT NULL,
|
||||
whatsapp_user_id TEXT,
|
||||
phone_number TEXT,
|
||||
display_name TEXT,
|
||||
queue_id TEXT,
|
||||
is_group BOOLEAN NOT NULL DEFAULT FALSE,
|
||||
status TEXT NOT NULL,
|
||||
claimed_by_user TEXT,
|
||||
claimed_at TEXT,
|
||||
ai_session_id TEXT,
|
||||
ai_state TEXT,
|
||||
ai_handoff_reason TEXT,
|
||||
ai_last_model_at TEXT,
|
||||
last_message_at TEXT NOT NULL,
|
||||
last_message_preview TEXT NOT NULL DEFAULT '',
|
||||
created_at TEXT NOT NULL,
|
||||
updated_at TEXT NOT NULL
|
||||
);
|
||||
|
||||
ALTER TABLE whatsapp_threads ADD COLUMN IF NOT EXISTS phone_number TEXT;
|
||||
ALTER TABLE whatsapp_threads ADD COLUMN IF NOT EXISTS is_group BOOLEAN NOT NULL DEFAULT FALSE;
|
||||
ALTER TABLE whatsapp_threads ADD COLUMN IF NOT EXISTS ai_session_id TEXT;
|
||||
ALTER TABLE whatsapp_threads ADD COLUMN IF NOT EXISTS ai_state TEXT;
|
||||
ALTER TABLE whatsapp_threads ADD COLUMN IF NOT EXISTS ai_handoff_reason TEXT;
|
||||
ALTER TABLE whatsapp_threads ADD COLUMN IF NOT EXISTS ai_last_model_at TEXT;
|
||||
|
||||
CREATE INDEX IF NOT EXISTS idx_whatsapp_threads_thread_id ON whatsapp_threads(thread_id);
|
||||
CREATE INDEX IF NOT EXISTS idx_whatsapp_threads_chat_id ON whatsapp_threads(chat_id);
|
||||
CREATE INDEX IF NOT EXISTS idx_whatsapp_threads_interaction_id ON whatsapp_threads(interaction_id);
|
||||
CREATE INDEX IF NOT EXISTS idx_whatsapp_threads_whatsapp_user_id ON whatsapp_threads(whatsapp_user_id);
|
||||
CREATE INDEX IF NOT EXISTS idx_whatsapp_threads_phone_number ON whatsapp_threads(phone_number);
|
||||
CREATE INDEX IF NOT EXISTS idx_whatsapp_threads_display_name ON whatsapp_threads(display_name);
|
||||
CREATE INDEX IF NOT EXISTS idx_whatsapp_threads_queue_id ON whatsapp_threads(queue_id);
|
||||
CREATE INDEX IF NOT EXISTS idx_whatsapp_threads_is_group ON whatsapp_threads(is_group);
|
||||
CREATE INDEX IF NOT EXISTS idx_whatsapp_threads_status ON whatsapp_threads(status);
|
||||
CREATE INDEX IF NOT EXISTS idx_whatsapp_threads_claimed_by_user ON whatsapp_threads(claimed_by_user);
|
||||
CREATE INDEX IF NOT EXISTS idx_whatsapp_threads_claimed_at ON whatsapp_threads(claimed_at);
|
||||
CREATE INDEX IF NOT EXISTS idx_whatsapp_threads_ai_session_id ON whatsapp_threads(ai_session_id);
|
||||
CREATE INDEX IF NOT EXISTS idx_whatsapp_threads_ai_state ON whatsapp_threads(ai_state);
|
||||
CREATE INDEX IF NOT EXISTS idx_whatsapp_threads_ai_last_model_at ON whatsapp_threads(ai_last_model_at);
|
||||
CREATE INDEX IF NOT EXISTS idx_whatsapp_threads_last_message_at ON whatsapp_threads(last_message_at);
|
||||
CREATE INDEX IF NOT EXISTS idx_whatsapp_threads_created_at ON whatsapp_threads(created_at);
|
||||
CREATE INDEX IF NOT EXISTS idx_whatsapp_threads_updated_at ON whatsapp_threads(updated_at);
|
||||
|
||||
CREATE TABLE IF NOT EXISTS whatsapp_messages (
|
||||
id SERIAL PRIMARY KEY,
|
||||
message_id TEXT NOT NULL UNIQUE,
|
||||
thread_id TEXT,
|
||||
interaction_id TEXT,
|
||||
chat_id TEXT NOT NULL,
|
||||
text TEXT NOT NULL,
|
||||
customer_id TEXT,
|
||||
direction TEXT NOT NULL DEFAULT 'inbound',
|
||||
whatsapp_message_id_external TEXT,
|
||||
operator_user TEXT,
|
||||
author_type TEXT NOT NULL DEFAULT 'customer',
|
||||
author_id TEXT,
|
||||
delivery_status TEXT,
|
||||
delivery_attempts INTEGER NOT NULL DEFAULT 0,
|
||||
next_delivery_attempt_at TEXT,
|
||||
delivery_locked_until TEXT,
|
||||
last_delivery_error TEXT,
|
||||
payload_json TEXT NOT NULL DEFAULT '{}',
|
||||
created_at TEXT NOT NULL
|
||||
);
|
||||
|
||||
ALTER TABLE whatsapp_messages ADD COLUMN IF NOT EXISTS thread_id TEXT;
|
||||
ALTER TABLE whatsapp_messages ADD COLUMN IF NOT EXISTS interaction_id TEXT;
|
||||
ALTER TABLE whatsapp_messages ADD COLUMN IF NOT EXISTS customer_id TEXT;
|
||||
ALTER TABLE whatsapp_messages ADD COLUMN IF NOT EXISTS direction TEXT NOT NULL DEFAULT 'inbound';
|
||||
ALTER TABLE whatsapp_messages ADD COLUMN IF NOT EXISTS whatsapp_message_id_external TEXT;
|
||||
ALTER TABLE whatsapp_messages ADD COLUMN IF NOT EXISTS operator_user TEXT;
|
||||
ALTER TABLE whatsapp_messages ADD COLUMN IF NOT EXISTS delivery_status TEXT;
|
||||
ALTER TABLE whatsapp_messages ADD COLUMN IF NOT EXISTS delivery_attempts INTEGER NOT NULL DEFAULT 0;
|
||||
ALTER TABLE whatsapp_messages ADD COLUMN IF NOT EXISTS next_delivery_attempt_at TEXT;
|
||||
ALTER TABLE whatsapp_messages ADD COLUMN IF NOT EXISTS delivery_locked_until TEXT;
|
||||
ALTER TABLE whatsapp_messages ADD COLUMN IF NOT EXISTS last_delivery_error TEXT;
|
||||
ALTER TABLE whatsapp_messages ADD COLUMN IF NOT EXISTS author_type TEXT NOT NULL DEFAULT 'customer';
|
||||
ALTER TABLE whatsapp_messages ADD COLUMN IF NOT EXISTS author_id TEXT;
|
||||
|
||||
UPDATE whatsapp_messages
|
||||
SET author_type = CASE
|
||||
WHEN direction = 'outbound' THEN 'human'
|
||||
WHEN direction = 'system' THEN 'system'
|
||||
ELSE 'customer'
|
||||
END
|
||||
WHERE author_type IS NULL OR BTRIM(author_type) = '';
|
||||
|
||||
UPDATE whatsapp_messages
|
||||
SET author_id = operator_user
|
||||
WHERE operator_user IS NOT NULL
|
||||
AND (
|
||||
direction = 'outbound'
|
||||
OR direction IS NULL
|
||||
OR BTRIM(direction) = ''
|
||||
)
|
||||
AND (author_id IS NULL OR BTRIM(author_id) = '');
|
||||
|
||||
CREATE UNIQUE INDEX IF NOT EXISTS ix_whatsapp_messages_chat_external_unique
|
||||
ON whatsapp_messages(chat_id, whatsapp_message_id_external);
|
||||
CREATE INDEX IF NOT EXISTS idx_whatsapp_messages_message_id ON whatsapp_messages(message_id);
|
||||
CREATE INDEX IF NOT EXISTS idx_whatsapp_messages_thread_id ON whatsapp_messages(thread_id);
|
||||
CREATE INDEX IF NOT EXISTS idx_whatsapp_messages_interaction_id ON whatsapp_messages(interaction_id);
|
||||
CREATE INDEX IF NOT EXISTS idx_whatsapp_messages_chat_id ON whatsapp_messages(chat_id);
|
||||
CREATE INDEX IF NOT EXISTS idx_whatsapp_messages_customer_id ON whatsapp_messages(customer_id);
|
||||
CREATE INDEX IF NOT EXISTS idx_whatsapp_messages_direction ON whatsapp_messages(direction);
|
||||
CREATE INDEX IF NOT EXISTS idx_whatsapp_messages_whatsapp_message_id_external
|
||||
ON whatsapp_messages(whatsapp_message_id_external);
|
||||
CREATE INDEX IF NOT EXISTS idx_whatsapp_messages_operator_user ON whatsapp_messages(operator_user);
|
||||
CREATE INDEX IF NOT EXISTS idx_whatsapp_messages_author_type ON whatsapp_messages(author_type);
|
||||
CREATE INDEX IF NOT EXISTS idx_whatsapp_messages_author_id ON whatsapp_messages(author_id);
|
||||
CREATE INDEX IF NOT EXISTS idx_whatsapp_messages_delivery_status ON whatsapp_messages(delivery_status);
|
||||
CREATE INDEX IF NOT EXISTS idx_whatsapp_messages_next_delivery_attempt_at
|
||||
ON whatsapp_messages(next_delivery_attempt_at);
|
||||
CREATE INDEX IF NOT EXISTS idx_whatsapp_messages_delivery_locked_until
|
||||
ON whatsapp_messages(delivery_locked_until);
|
||||
CREATE INDEX IF NOT EXISTS idx_whatsapp_messages_created_at ON whatsapp_messages(created_at);
|
||||
|
||||
CREATE INDEX IF NOT EXISTS idx_event_outbox_status_available_at_id
|
||||
ON event_outbox(status, available_at, id);
|
||||
CREATE INDEX IF NOT EXISTS idx_ai_jobs_thread_status_id
|
||||
ON ai_jobs(thread_id, status, id DESC);
|
||||
CREATE INDEX IF NOT EXISTS idx_ai_jobs_thread_trigger_id
|
||||
ON ai_jobs(thread_id, trigger_message_id, id DESC);
|
||||
CREATE INDEX IF NOT EXISTS idx_telegram_messages_thread_direction_author_created_id
|
||||
ON telegram_messages(thread_id, direction, author_type, created_at DESC, id DESC);
|
||||
CREATE INDEX IF NOT EXISTS idx_whatsapp_messages_thread_direction_author_created_id
|
||||
ON whatsapp_messages(thread_id, direction, author_type, created_at DESC, id DESC);
|
||||
CREATE INDEX IF NOT EXISTS idx_voice_transcript_segments_session_speaker_final_id
|
||||
ON voice_transcript_segments(session_id, speaker, is_final, id DESC);
|
||||
CREATE UNIQUE INDEX IF NOT EXISTS uq_voice_transcript_segments_session_sequence
|
||||
ON voice_transcript_segments(session_id, sequence_no);
|
||||
CREATE INDEX IF NOT EXISTS idx_asterisk_event_log_name_call_status_id
|
||||
ON asterisk_event_log(ami_event_name, call_id, forward_status, id DESC);
|
||||
CREATE INDEX IF NOT EXISTS idx_reporting_events_queue_channel_created_at
|
||||
ON reporting_events(queue_id, channel, created_at);
|
||||
@@ -0,0 +1,129 @@
|
||||
ALTER TABLE telegram_messages ADD COLUMN delivery_attempts INTEGER NOT NULL DEFAULT 0;
|
||||
ALTER TABLE telegram_messages ADD COLUMN next_delivery_attempt_at TEXT;
|
||||
ALTER TABLE telegram_messages ADD COLUMN delivery_locked_until TEXT;
|
||||
ALTER TABLE telegram_messages ADD COLUMN last_delivery_error TEXT;
|
||||
|
||||
CREATE INDEX IF NOT EXISTS idx_telegram_messages_next_delivery_attempt_at
|
||||
ON telegram_messages(next_delivery_attempt_at);
|
||||
CREATE INDEX IF NOT EXISTS idx_telegram_messages_delivery_locked_until
|
||||
ON telegram_messages(delivery_locked_until);
|
||||
|
||||
CREATE TABLE IF NOT EXISTS whatsapp_threads (
|
||||
id INTEGER PRIMARY KEY AUTOINCREMENT,
|
||||
thread_id TEXT NOT NULL UNIQUE,
|
||||
chat_id TEXT NOT NULL UNIQUE,
|
||||
interaction_id TEXT NOT NULL,
|
||||
whatsapp_user_id TEXT,
|
||||
phone_number TEXT,
|
||||
display_name TEXT,
|
||||
queue_id TEXT,
|
||||
is_group INTEGER NOT NULL DEFAULT 0,
|
||||
status TEXT NOT NULL,
|
||||
claimed_by_user TEXT,
|
||||
claimed_at TEXT,
|
||||
ai_session_id TEXT,
|
||||
ai_state TEXT,
|
||||
ai_handoff_reason TEXT,
|
||||
ai_last_model_at TEXT,
|
||||
last_message_at TEXT NOT NULL,
|
||||
last_message_preview TEXT NOT NULL DEFAULT '',
|
||||
created_at TEXT NOT NULL,
|
||||
updated_at TEXT NOT NULL
|
||||
);
|
||||
|
||||
CREATE INDEX IF NOT EXISTS idx_whatsapp_threads_thread_id ON whatsapp_threads(thread_id);
|
||||
CREATE INDEX IF NOT EXISTS idx_whatsapp_threads_chat_id ON whatsapp_threads(chat_id);
|
||||
CREATE INDEX IF NOT EXISTS idx_whatsapp_threads_interaction_id ON whatsapp_threads(interaction_id);
|
||||
CREATE INDEX IF NOT EXISTS idx_whatsapp_threads_whatsapp_user_id ON whatsapp_threads(whatsapp_user_id);
|
||||
CREATE INDEX IF NOT EXISTS idx_whatsapp_threads_phone_number ON whatsapp_threads(phone_number);
|
||||
CREATE INDEX IF NOT EXISTS idx_whatsapp_threads_display_name ON whatsapp_threads(display_name);
|
||||
CREATE INDEX IF NOT EXISTS idx_whatsapp_threads_queue_id ON whatsapp_threads(queue_id);
|
||||
CREATE INDEX IF NOT EXISTS idx_whatsapp_threads_is_group ON whatsapp_threads(is_group);
|
||||
CREATE INDEX IF NOT EXISTS idx_whatsapp_threads_status ON whatsapp_threads(status);
|
||||
CREATE INDEX IF NOT EXISTS idx_whatsapp_threads_claimed_by_user ON whatsapp_threads(claimed_by_user);
|
||||
CREATE INDEX IF NOT EXISTS idx_whatsapp_threads_claimed_at ON whatsapp_threads(claimed_at);
|
||||
CREATE INDEX IF NOT EXISTS idx_whatsapp_threads_ai_session_id ON whatsapp_threads(ai_session_id);
|
||||
CREATE INDEX IF NOT EXISTS idx_whatsapp_threads_ai_state ON whatsapp_threads(ai_state);
|
||||
CREATE INDEX IF NOT EXISTS idx_whatsapp_threads_ai_last_model_at ON whatsapp_threads(ai_last_model_at);
|
||||
CREATE INDEX IF NOT EXISTS idx_whatsapp_threads_last_message_at ON whatsapp_threads(last_message_at);
|
||||
CREATE INDEX IF NOT EXISTS idx_whatsapp_threads_created_at ON whatsapp_threads(created_at);
|
||||
CREATE INDEX IF NOT EXISTS idx_whatsapp_threads_updated_at ON whatsapp_threads(updated_at);
|
||||
|
||||
CREATE TABLE IF NOT EXISTS whatsapp_messages (
|
||||
id INTEGER PRIMARY KEY AUTOINCREMENT,
|
||||
message_id TEXT NOT NULL UNIQUE,
|
||||
thread_id TEXT,
|
||||
interaction_id TEXT,
|
||||
chat_id TEXT NOT NULL,
|
||||
text TEXT NOT NULL,
|
||||
customer_id TEXT,
|
||||
direction TEXT NOT NULL DEFAULT 'inbound',
|
||||
whatsapp_message_id_external TEXT,
|
||||
operator_user TEXT,
|
||||
author_type TEXT NOT NULL DEFAULT 'customer',
|
||||
author_id TEXT,
|
||||
delivery_status TEXT,
|
||||
delivery_attempts INTEGER NOT NULL DEFAULT 0,
|
||||
next_delivery_attempt_at TEXT,
|
||||
delivery_locked_until TEXT,
|
||||
last_delivery_error TEXT,
|
||||
payload_json TEXT NOT NULL DEFAULT '{}',
|
||||
created_at TEXT NOT NULL
|
||||
);
|
||||
|
||||
UPDATE whatsapp_messages
|
||||
SET author_type = CASE
|
||||
WHEN direction = 'outbound' THEN 'human'
|
||||
WHEN direction = 'system' THEN 'system'
|
||||
ELSE 'customer'
|
||||
END
|
||||
WHERE author_type IS NULL OR TRIM(author_type) = '';
|
||||
|
||||
UPDATE whatsapp_messages
|
||||
SET author_id = operator_user
|
||||
WHERE operator_user IS NOT NULL
|
||||
AND (
|
||||
direction = 'outbound'
|
||||
OR direction IS NULL
|
||||
OR TRIM(direction) = ''
|
||||
)
|
||||
AND (author_id IS NULL OR TRIM(author_id) = '');
|
||||
|
||||
CREATE UNIQUE INDEX IF NOT EXISTS ix_whatsapp_messages_chat_external_unique
|
||||
ON whatsapp_messages(chat_id, whatsapp_message_id_external);
|
||||
CREATE INDEX IF NOT EXISTS idx_whatsapp_messages_message_id ON whatsapp_messages(message_id);
|
||||
CREATE INDEX IF NOT EXISTS idx_whatsapp_messages_thread_id ON whatsapp_messages(thread_id);
|
||||
CREATE INDEX IF NOT EXISTS idx_whatsapp_messages_interaction_id ON whatsapp_messages(interaction_id);
|
||||
CREATE INDEX IF NOT EXISTS idx_whatsapp_messages_chat_id ON whatsapp_messages(chat_id);
|
||||
CREATE INDEX IF NOT EXISTS idx_whatsapp_messages_customer_id ON whatsapp_messages(customer_id);
|
||||
CREATE INDEX IF NOT EXISTS idx_whatsapp_messages_direction ON whatsapp_messages(direction);
|
||||
CREATE INDEX IF NOT EXISTS idx_whatsapp_messages_whatsapp_message_id_external
|
||||
ON whatsapp_messages(whatsapp_message_id_external);
|
||||
CREATE INDEX IF NOT EXISTS idx_whatsapp_messages_operator_user ON whatsapp_messages(operator_user);
|
||||
CREATE INDEX IF NOT EXISTS idx_whatsapp_messages_author_type ON whatsapp_messages(author_type);
|
||||
CREATE INDEX IF NOT EXISTS idx_whatsapp_messages_author_id ON whatsapp_messages(author_id);
|
||||
CREATE INDEX IF NOT EXISTS idx_whatsapp_messages_delivery_status ON whatsapp_messages(delivery_status);
|
||||
CREATE INDEX IF NOT EXISTS idx_whatsapp_messages_next_delivery_attempt_at
|
||||
ON whatsapp_messages(next_delivery_attempt_at);
|
||||
CREATE INDEX IF NOT EXISTS idx_whatsapp_messages_delivery_locked_until
|
||||
ON whatsapp_messages(delivery_locked_until);
|
||||
CREATE INDEX IF NOT EXISTS idx_whatsapp_messages_created_at ON whatsapp_messages(created_at);
|
||||
|
||||
CREATE INDEX IF NOT EXISTS idx_event_outbox_status_available_at_id
|
||||
ON event_outbox(status, available_at, id);
|
||||
CREATE INDEX IF NOT EXISTS idx_ai_jobs_thread_status_id
|
||||
ON ai_jobs(thread_id, status, id);
|
||||
CREATE INDEX IF NOT EXISTS idx_ai_jobs_thread_trigger_id
|
||||
ON ai_jobs(thread_id, trigger_message_id, id);
|
||||
CREATE INDEX IF NOT EXISTS idx_telegram_messages_thread_direction_author_created_id
|
||||
ON telegram_messages(thread_id, direction, author_type, created_at, id);
|
||||
CREATE INDEX IF NOT EXISTS idx_whatsapp_messages_thread_direction_author_created_id
|
||||
ON whatsapp_messages(thread_id, direction, author_type, created_at, id);
|
||||
CREATE INDEX IF NOT EXISTS idx_voice_transcript_segments_session_speaker_final_id
|
||||
ON voice_transcript_segments(session_id, speaker, is_final, id);
|
||||
CREATE UNIQUE INDEX IF NOT EXISTS uq_voice_transcript_segments_session_sequence
|
||||
ON voice_transcript_segments(session_id, sequence_no);
|
||||
CREATE INDEX IF NOT EXISTS idx_asterisk_event_log_name_call_status_id
|
||||
ON asterisk_event_log(ami_event_name, call_id, forward_status, id);
|
||||
CREATE INDEX IF NOT EXISTS idx_reporting_events_queue_channel_created_at
|
||||
ON reporting_events(queue_id, channel, created_at);
|
||||
@@ -0,0 +1,24 @@
|
||||
CREATE TABLE IF NOT EXISTS reporting_interaction_facts (
|
||||
id SERIAL PRIMARY KEY,
|
||||
interaction_id VARCHAR(64) NOT NULL,
|
||||
channel VARCHAR(32) NULL,
|
||||
queue_id VARCHAR(64) NULL,
|
||||
agent_id VARCHAR(128) NULL,
|
||||
status VARCHAR(32) NULL,
|
||||
created_at VARCHAR(64) NULL,
|
||||
updated_at VARCHAR(64) NOT NULL,
|
||||
closed_at VARCHAR(64) NULL,
|
||||
answered BOOLEAN NULL,
|
||||
abandoned BOOLEAN NULL,
|
||||
wait_seconds INTEGER NULL,
|
||||
handle_seconds INTEGER NULL,
|
||||
resolved_first_contact BOOLEAN NULL,
|
||||
source VARCHAR(64) NOT NULL DEFAULT 'unknown',
|
||||
CONSTRAINT uq_reporting_interaction_facts_interaction_id UNIQUE (interaction_id)
|
||||
);
|
||||
|
||||
CREATE INDEX IF NOT EXISTS idx_reporting_interaction_facts_created_queue_channel
|
||||
ON reporting_interaction_facts (created_at, queue_id, channel);
|
||||
|
||||
CREATE INDEX IF NOT EXISTS idx_reporting_interaction_facts_status_agent
|
||||
ON reporting_interaction_facts (status, agent_id);
|
||||
@@ -0,0 +1,24 @@
|
||||
CREATE TABLE IF NOT EXISTS reporting_interaction_facts (
|
||||
id INTEGER PRIMARY KEY AUTOINCREMENT,
|
||||
interaction_id TEXT NOT NULL,
|
||||
channel TEXT NULL,
|
||||
queue_id TEXT NULL,
|
||||
agent_id TEXT NULL,
|
||||
status TEXT NULL,
|
||||
created_at TEXT NULL,
|
||||
updated_at TEXT NOT NULL,
|
||||
closed_at TEXT NULL,
|
||||
answered INTEGER NULL,
|
||||
abandoned INTEGER NULL,
|
||||
wait_seconds INTEGER NULL,
|
||||
handle_seconds INTEGER NULL,
|
||||
resolved_first_contact INTEGER NULL,
|
||||
source TEXT NOT NULL DEFAULT 'unknown',
|
||||
CONSTRAINT uq_reporting_interaction_facts_interaction_id UNIQUE (interaction_id)
|
||||
);
|
||||
|
||||
CREATE INDEX IF NOT EXISTS idx_reporting_interaction_facts_created_queue_channel
|
||||
ON reporting_interaction_facts (created_at, queue_id, channel);
|
||||
|
||||
CREATE INDEX IF NOT EXISTS idx_reporting_interaction_facts_status_agent
|
||||
ON reporting_interaction_facts (status, agent_id);
|
||||
@@ -0,0 +1,14 @@
|
||||
CREATE TABLE IF NOT EXISTS reporting_saved_views (
|
||||
id SERIAL PRIMARY KEY,
|
||||
owner_user VARCHAR(128) NOT NULL,
|
||||
owner_role VARCHAR(32) NULL,
|
||||
view_id VARCHAR(64) NOT NULL,
|
||||
name VARCHAR(160) NOT NULL,
|
||||
snapshot_json TEXT NOT NULL DEFAULT '{}',
|
||||
created_at VARCHAR(64) NOT NULL,
|
||||
updated_at VARCHAR(64) NOT NULL,
|
||||
CONSTRAINT uq_reporting_saved_views_owner_view UNIQUE (owner_user, view_id)
|
||||
);
|
||||
|
||||
CREATE INDEX IF NOT EXISTS idx_reporting_saved_views_owner_updated
|
||||
ON reporting_saved_views (owner_user, updated_at);
|
||||
@@ -0,0 +1,14 @@
|
||||
CREATE TABLE IF NOT EXISTS reporting_saved_views (
|
||||
id INTEGER PRIMARY KEY AUTOINCREMENT,
|
||||
owner_user TEXT NOT NULL,
|
||||
owner_role TEXT NULL,
|
||||
view_id TEXT NOT NULL,
|
||||
name TEXT NOT NULL,
|
||||
snapshot_json TEXT NOT NULL DEFAULT '{}',
|
||||
created_at TEXT NOT NULL,
|
||||
updated_at TEXT NOT NULL,
|
||||
CONSTRAINT uq_reporting_saved_views_owner_view UNIQUE (owner_user, view_id)
|
||||
);
|
||||
|
||||
CREATE INDEX IF NOT EXISTS idx_reporting_saved_views_owner_updated
|
||||
ON reporting_saved_views (owner_user, updated_at);
|
||||
Reference in New Issue
Block a user