Initial import with GitLab CI/CD and registry deploy flow

services/shared/sql_models.py

@@ -0,0 +1,748 @@
+from __future__ import annotations
+
+from sqlalchemy import Boolean, Float, Index, Integer, String, Text, UniqueConstraint
+from sqlalchemy.orm import DeclarativeBase, Mapped, mapped_column
+
+
+class Base(DeclarativeBase):
+    pass
+
+
+class AuthUser(Base):
+    __tablename__ = "auth_users"
+
+    id: Mapped[int] = mapped_column(Integer, primary_key=True, autoincrement=True)
+    user_id: Mapped[str] = mapped_column(String(64), unique=True, index=True)
+    username: Mapped[str] = mapped_column(String(128), unique=True, index=True)
+    password: Mapped[str] = mapped_column(String(256))
+    full_name: Mapped[str] = mapped_column(String(256))
+    role: Mapped[str] = mapped_column(String(32), index=True)
+    created_at: Mapped[str] = mapped_column(String(64))
+
+
+class AuthExternalIdentity(Base):
+    __tablename__ = "auth_external_identities"
+
+    id: Mapped[int] = mapped_column(Integer, primary_key=True, autoincrement=True)
+    provider: Mapped[str] = mapped_column(String(64), index=True)
+    external_subject: Mapped[str] = mapped_column(String(256), index=True)
+    username: Mapped[str] = mapped_column(String(128), index=True)
+    email: Mapped[str | None] = mapped_column(String(256), nullable=True, index=True)
+    full_name: Mapped[str | None] = mapped_column(String(256), nullable=True)
+    role: Mapped[str] = mapped_column(String(32), index=True)
+    linked_user_id: Mapped[str | None] = mapped_column(String(64), nullable=True, index=True)
+    created_at: Mapped[str] = mapped_column(String(64), index=True)
+    updated_at: Mapped[str] = mapped_column(String(64), index=True)
+    last_login_at: Mapped[str] = mapped_column(String(64), index=True)
+
+
+class AuthOIDCState(Base):
+    __tablename__ = "auth_oidc_states"
+
+    id: Mapped[int] = mapped_column(Integer, primary_key=True, autoincrement=True)
+    state: Mapped[str] = mapped_column(String(128), unique=True, index=True)
+    nonce: Mapped[str] = mapped_column(String(128))
+    code_verifier: Mapped[str] = mapped_column(String(256))
+    redirect_uri: Mapped[str] = mapped_column(String(512))
+    return_mode: Mapped[str] = mapped_column(String(32), default="popup")
+    created_at: Mapped[str] = mapped_column(String(64), index=True)
+    expires_at: Mapped[str] = mapped_column(String(64), index=True)
+    consumed_at: Mapped[str | None] = mapped_column(String(64), nullable=True, index=True)
+
+
+class Customer(Base):
+    __tablename__ = "customers"
+
+    id: Mapped[int] = mapped_column(Integer, primary_key=True, autoincrement=True)
+    customer_id: Mapped[str] = mapped_column(String(64), unique=True, index=True)
+    display_name: Mapped[str] = mapped_column(String(256), index=True)
+    phones_json: Mapped[str] = mapped_column(Text, default="[]")
+    preferred_phone: Mapped[str | None] = mapped_column(String(64), nullable=True)
+    tags_json: Mapped[str] = mapped_column(Text, default="[]")
+    created_at: Mapped[str] = mapped_column(String(64))
+
+
+class CustomerExternalIdentity(Base):
+    __tablename__ = "customer_external_identities"
+    __table_args__ = (
+        Index(
+            "ix_customer_external_identities_channel_subject_unique",
+            "channel",
+            "external_subject",
+            unique=True,
+        ),
+    )
+
+    id: Mapped[int] = mapped_column(Integer, primary_key=True, autoincrement=True)
+    identity_id: Mapped[str] = mapped_column(String(64), unique=True, index=True)
+    customer_id: Mapped[str] = mapped_column(String(64), index=True)
+    channel: Mapped[str] = mapped_column(String(32), index=True)
+    external_subject: Mapped[str] = mapped_column(String(256), index=True)
+    display_name_snapshot: Mapped[str | None] = mapped_column(String(256), nullable=True)
+    created_at: Mapped[str] = mapped_column(String(64), index=True)
+    updated_at: Mapped[str] = mapped_column(String(64), index=True)
+
+
+class Interaction(Base):
+    __tablename__ = "interactions"
+
+    id: Mapped[int] = mapped_column(Integer, primary_key=True, autoincrement=True)
+    interaction_id: Mapped[str] = mapped_column(String(64), unique=True, index=True)
+    channel: Mapped[str] = mapped_column(String(32), index=True)
+    subject: Mapped[str] = mapped_column(String(512))
+    customer_id: Mapped[str | None] = mapped_column(String(64), nullable=True, index=True)
+    queue_id: Mapped[str | None] = mapped_column(String(64), nullable=True, index=True)
+    priority: Mapped[int] = mapped_column(Integer, default=3, index=True)
+    status: Mapped[str] = mapped_column(String(32), index=True)
+    assigned_to: Mapped[str | None] = mapped_column(String(128), nullable=True, index=True)
+    created_at: Mapped[str] = mapped_column(String(64))
+    updated_at: Mapped[str] = mapped_column(String(64))
+
+
+class InteractionTimeline(Base):
+    __tablename__ = "interaction_timelines"
+
+    id: Mapped[int] = mapped_column(Integer, primary_key=True, autoincrement=True)
+    interaction_id: Mapped[str] = mapped_column(String(64), index=True)
+    timestamp: Mapped[str] = mapped_column(String(64), index=True)
+    action: Mapped[str] = mapped_column(String(128))
+    metadata_json: Mapped[str] = mapped_column(Text, default="{}")
+
+
+class Queue(Base):
+    __tablename__ = "queues"
+
+    id: Mapped[int] = mapped_column(Integer, primary_key=True, autoincrement=True)
+    queue_id: Mapped[str] = mapped_column(String(64), unique=True, index=True)
+    name: Mapped[str] = mapped_column(String(256), index=True)
+    description: Mapped[str] = mapped_column(Text, default="")
+    rules_json: Mapped[str] = mapped_column(Text, default="[]")
+    created_at: Mapped[str] = mapped_column(String(64))
+
+
+class RoutingCounter(Base):
+    __tablename__ = "routing_counters"
+
+    id: Mapped[int] = mapped_column(Integer, primary_key=True, autoincrement=True)
+    channel: Mapped[str] = mapped_column(String(32), unique=True, index=True)
+    counter: Mapped[int] = mapped_column(Integer, default=0)
+
+
+class AuditEventRow(Base):
+    __tablename__ = "audit_events"
+
+    id: Mapped[int] = mapped_column(Integer, primary_key=True, autoincrement=True)
+    event_id: Mapped[str] = mapped_column(String(64), unique=True, index=True)
+    actor: Mapped[str] = mapped_column(String(128), index=True)
+    action: Mapped[str] = mapped_column(String(128), index=True)
+    entity: Mapped[str] = mapped_column(String(128), index=True)
+    metadata_json: Mapped[str] = mapped_column(Text, default="{}")
+    created_at: Mapped[str] = mapped_column(String(64), index=True)
+
+
+class EventOutboxRow(Base):
+    __tablename__ = "event_outbox"
+    __table_args__ = (
+        Index("idx_event_outbox_status_available_at_id", "status", "available_at", "id"),
+    )
+
+    id: Mapped[int] = mapped_column(Integer, primary_key=True, autoincrement=True)
+    event_id: Mapped[str] = mapped_column(String(64), unique=True, index=True)
+    event_type: Mapped[str] = mapped_column(String(128), index=True)
+    event_version: Mapped[int] = mapped_column(Integer, default=1)
+    producer_service: Mapped[str] = mapped_column(String(128), index=True)
+    entity_type: Mapped[str] = mapped_column(String(128), index=True)
+    entity_id: Mapped[str] = mapped_column(String(128), index=True)
+    correlation_id: Mapped[str | None] = mapped_column(String(128), nullable=True, index=True)
+    routing_key: Mapped[str] = mapped_column(String(128), index=True)
+    payload_json: Mapped[str] = mapped_column(Text, default="{}")
+    status: Mapped[str] = mapped_column(String(32), index=True)
+    attempt_count: Mapped[int] = mapped_column(Integer, default=0)
+    last_error: Mapped[str | None] = mapped_column(Text, nullable=True)
+    available_at: Mapped[str] = mapped_column(String(64), index=True)
+    published_at: Mapped[str | None] = mapped_column(String(64), nullable=True, index=True)
+    created_at: Mapped[str] = mapped_column(String(64), index=True)
+    updated_at: Mapped[str] = mapped_column(String(64), index=True)
+
+
+class EventInboxRow(Base):
+    __tablename__ = "event_inbox"
+
+    id: Mapped[int] = mapped_column(Integer, primary_key=True, autoincrement=True)
+    consumer_name: Mapped[str] = mapped_column(String(128), index=True)
+    event_id: Mapped[str] = mapped_column(String(64), index=True)
+    event_type: Mapped[str] = mapped_column(String(128), index=True)
+    processed_at: Mapped[str] = mapped_column(String(64), index=True)
+    status: Mapped[str] = mapped_column(String(32), index=True)
+    notes: Mapped[str | None] = mapped_column(Text, nullable=True)
+
+
+class AsteriskEventLogRow(Base):
+    __tablename__ = "asterisk_event_log"
+    __table_args__ = (
+        Index(
+            "idx_asterisk_event_log_name_call_status_id",
+            "ami_event_name",
+            "call_id",
+            "forward_status",
+            "id",
+        ),
+    )
+
+    id: Mapped[int] = mapped_column(Integer, primary_key=True, autoincrement=True)
+    bridge_event_id: Mapped[str] = mapped_column(String(64), unique=True, index=True)
+    ami_event_name: Mapped[str] = mapped_column(String(128), index=True)
+    call_id: Mapped[str] = mapped_column(String(128), index=True)
+    linked_id: Mapped[str | None] = mapped_column(String(128), nullable=True, index=True)
+    interaction_id: Mapped[str | None] = mapped_column(String(64), nullable=True, index=True)
+    recording_id: Mapped[str | None] = mapped_column(String(64), nullable=True, index=True)
+    forward_status: Mapped[str] = mapped_column(String(32), index=True)
+    payload_json: Mapped[str] = mapped_column(Text, default="{}")
+    last_error: Mapped[str | None] = mapped_column(Text, nullable=True)
+    created_at: Mapped[str] = mapped_column(String(64), index=True)
+    updated_at: Mapped[str] = mapped_column(String(64), index=True)
+
+
+class AsteriskCallLinkRow(Base):
+    __tablename__ = "asterisk_call_links"
+
+    id: Mapped[int] = mapped_column(Integer, primary_key=True, autoincrement=True)
+    call_id: Mapped[str] = mapped_column(String(128), unique=True, index=True)
+    linked_id: Mapped[str | None] = mapped_column(String(128), nullable=True, index=True)
+    queue_code: Mapped[str] = mapped_column(String(64), index=True)
+    queue_id: Mapped[str] = mapped_column(String(64), index=True)
+    interaction_id: Mapped[str] = mapped_column(String(64), index=True)
+    caller_number: Mapped[str | None] = mapped_column(String(64), nullable=True, index=True)
+    caller_name: Mapped[str | None] = mapped_column(String(128), nullable=True)
+    status: Mapped[str] = mapped_column(String(32), index=True)
+    telephony_status: Mapped[str] = mapped_column(String(32), index=True, default="ringing")
+    claimed_by_user: Mapped[str | None] = mapped_column(String(128), nullable=True, index=True)
+    claimed_at: Mapped[str | None] = mapped_column(String(64), nullable=True, index=True)
+    operator_extension: Mapped[str | None] = mapped_column(String(64), nullable=True, index=True)
+    channel_name: Mapped[str | None] = mapped_column(String(256), nullable=True, index=True)
+    voice_session_id: Mapped[str | None] = mapped_column(String(64), nullable=True, index=True)
+    ai_session_id: Mapped[str | None] = mapped_column(String(64), nullable=True, index=True)
+    ai_state: Mapped[str | None] = mapped_column(String(32), nullable=True, index=True)
+    ai_handoff_reason: Mapped[str | None] = mapped_column(Text, nullable=True)
+    ai_last_model_at: Mapped[str | None] = mapped_column(String(64), nullable=True, index=True)
+    started_at: Mapped[str] = mapped_column(String(64), index=True)
+    connected_at: Mapped[str | None] = mapped_column(String(64), nullable=True, index=True)
+    ended_at: Mapped[str | None] = mapped_column(String(64), nullable=True, index=True)
+    updated_at: Mapped[str] = mapped_column(String(64), index=True)
+
+
+class AsteriskCallActionLogRow(Base):
+    __tablename__ = "asterisk_call_action_log"
+
+    id: Mapped[int] = mapped_column(Integer, primary_key=True, autoincrement=True)
+    action_id: Mapped[str] = mapped_column(String(64), unique=True, index=True)
+    call_id: Mapped[str] = mapped_column(String(128), index=True)
+    interaction_id: Mapped[str | None] = mapped_column(String(64), nullable=True, index=True)
+    action_type: Mapped[str] = mapped_column(String(64), index=True)
+    actor_user: Mapped[str] = mapped_column(String(128), index=True)
+    actor_role: Mapped[str] = mapped_column(String(32), index=True)
+    request_json: Mapped[str] = mapped_column(Text, default="{}")
+    result_status: Mapped[str] = mapped_column(String(32), index=True)
+    ami_action_id: Mapped[str | None] = mapped_column(String(64), nullable=True, index=True)
+    error: Mapped[str | None] = mapped_column(Text, nullable=True)
+    created_at: Mapped[str] = mapped_column(String(64), index=True)
+
+
+class VoiceEventRow(Base):
+    __tablename__ = "voice_events"
+    __table_args__ = (
+        Index(
+            "ix_voice_events_source_event_id",
+            "source_event_id",
+            unique=True,
+        ),
+    )
+
+    id: Mapped[int] = mapped_column(Integer, primary_key=True, autoincrement=True)
+    event_id: Mapped[str] = mapped_column(String(64), unique=True, index=True)
+    event_type: Mapped[str] = mapped_column(String(64), index=True)
+    call_id: Mapped[str] = mapped_column(String(128), index=True)
+    interaction_id: Mapped[str | None] = mapped_column(String(64), nullable=True, index=True)
+    source_event_id: Mapped[str | None] = mapped_column(String(64), nullable=True)
+    payload_json: Mapped[str] = mapped_column(Text, default="{}")
+    created_at: Mapped[str] = mapped_column(String(64), index=True)
+
+
+class CallRecordingRow(Base):
+    __tablename__ = "call_recordings"
+    __table_args__ = (
+        Index(
+            "ix_call_recordings_source_event_id",
+            "source_event_id",
+            unique=True,
+        ),
+    )
+
+    id: Mapped[int] = mapped_column(Integer, primary_key=True, autoincrement=True)
+    recording_id: Mapped[str] = mapped_column(String(64), unique=True, index=True)
+    channel: Mapped[str] = mapped_column(String(32), index=True)
+    call_id: Mapped[str] = mapped_column(String(128), index=True)
+    interaction_id: Mapped[str | None] = mapped_column(String(64), nullable=True, index=True)
+    source_event_id: Mapped[str | None] = mapped_column(String(64), nullable=True)
+    file_name: Mapped[str] = mapped_column(String(256))
+    storage_backend: Mapped[str] = mapped_column(String(32), index=True)
+    storage_path: Mapped[str] = mapped_column(Text)
+    mime_type: Mapped[str] = mapped_column(String(128))
+    size_bytes: Mapped[int] = mapped_column(Integer)
+    duration_seconds: Mapped[int | None] = mapped_column(Integer, nullable=True)
+    checksum_sha256: Mapped[str] = mapped_column(String(64), index=True)
+    status: Mapped[str] = mapped_column(String(32), index=True)
+    recorded_at: Mapped[str] = mapped_column(String(64), index=True)
+    created_at: Mapped[str] = mapped_column(String(64), index=True)
+    updated_at: Mapped[str] = mapped_column(String(64), index=True)
+    archived_at: Mapped[str | None] = mapped_column(String(64), nullable=True, index=True)
+
+
+class IvrFlowRow(Base):
+    __tablename__ = "ivr_flows"
+
+    id: Mapped[int] = mapped_column(Integer, primary_key=True, autoincrement=True)
+    flow_id: Mapped[str] = mapped_column(String(64), unique=True, index=True)
+    name: Mapped[str] = mapped_column(String(256), index=True)
+    description: Mapped[str] = mapped_column(Text, default="")
+    channel: Mapped[str] = mapped_column(String(32), index=True)
+    queue_id: Mapped[str] = mapped_column(String(64), index=True)
+    version: Mapped[int] = mapped_column(Integer, default=1)
+    is_active: Mapped[bool] = mapped_column(Boolean, default=True, index=True)
+    entry_node_id: Mapped[str] = mapped_column(String(64))
+    flow_json: Mapped[str] = mapped_column(Text)
+    created_at: Mapped[str] = mapped_column(String(64), index=True)
+    updated_at: Mapped[str] = mapped_column(String(64), index=True)
+
+
+class IvrSessionRow(Base):
+    __tablename__ = "ivr_sessions"
+
+    id: Mapped[int] = mapped_column(Integer, primary_key=True, autoincrement=True)
+    session_id: Mapped[str] = mapped_column(String(64), unique=True, index=True)
+    call_id: Mapped[str] = mapped_column(String(128), index=True)
+    interaction_id: Mapped[str | None] = mapped_column(String(64), nullable=True, index=True)
+    flow_id: Mapped[str] = mapped_column(String(64), index=True)
+    queue_id: Mapped[str] = mapped_column(String(64), index=True)
+    current_node_id: Mapped[str] = mapped_column(String(64))
+    entered_digits_json: Mapped[str] = mapped_column(Text, default="[]")
+    status: Mapped[str] = mapped_column(String(32), index=True)
+    outcome_code: Mapped[str | None] = mapped_column(String(64), nullable=True, index=True)
+    resolved_queue_id: Mapped[str | None] = mapped_column(String(64), nullable=True, index=True)
+    resolved_queue_code: Mapped[str | None] = mapped_column(String(64), nullable=True, index=True)
+    completed_at: Mapped[str | None] = mapped_column(String(64), nullable=True, index=True)
+    created_at: Mapped[str] = mapped_column(String(64), index=True)
+    updated_at: Mapped[str] = mapped_column(String(64), index=True)
+
+
+class AISessionRow(Base):
+    __tablename__ = "ai_sessions"
+
+    id: Mapped[int] = mapped_column(Integer, primary_key=True, autoincrement=True)
+    session_id: Mapped[str] = mapped_column(String(64), unique=True, index=True)
+    channel: Mapped[str] = mapped_column(String(32), index=True)
+    call_id: Mapped[str | None] = mapped_column(String(128), nullable=True, index=True)
+    thread_id: Mapped[str | None] = mapped_column(String(64), nullable=True, index=True)
+    interaction_id: Mapped[str | None] = mapped_column(String(64), nullable=True, index=True)
+    customer_id: Mapped[str | None] = mapped_column(String(64), nullable=True, index=True)
+    agent_profile: Mapped[str] = mapped_column(String(64), index=True, default="telegram_support")
+    language: Mapped[str | None] = mapped_column(String(16), nullable=True, index=True)
+    status: Mapped[str] = mapped_column(String(32), index=True, default="active")
+    summary_text: Mapped[str] = mapped_column(Text, default="")
+    last_user_message_id: Mapped[str | None] = mapped_column(String(64), nullable=True, index=True)
+    last_ai_message_id: Mapped[str | None] = mapped_column(String(64), nullable=True, index=True)
+    handoff_reason: Mapped[str | None] = mapped_column(Text, nullable=True)
+    created_at: Mapped[str] = mapped_column(String(64), index=True)
+    updated_at: Mapped[str] = mapped_column(String(64), index=True)
+    closed_at: Mapped[str | None] = mapped_column(String(64), nullable=True, index=True)
+
+
+class AIJobRow(Base):
+    __tablename__ = "ai_jobs"
+    __table_args__ = (
+        Index("idx_ai_jobs_thread_status_id", "thread_id", "status", "id"),
+        Index("idx_ai_jobs_thread_trigger_id", "thread_id", "trigger_message_id", "id"),
+    )
+
+    id: Mapped[int] = mapped_column(Integer, primary_key=True, autoincrement=True)
+    job_id: Mapped[str] = mapped_column(String(64), unique=True, index=True)
+    session_id: Mapped[str] = mapped_column(String(64), index=True)
+    thread_id: Mapped[str] = mapped_column(String(64), index=True)
+    trigger_message_id: Mapped[str | None] = mapped_column(String(64), nullable=True, index=True)
+    status: Mapped[str] = mapped_column(String(32), index=True, default="pending")
+    attempts: Mapped[int] = mapped_column(Integer, default=0)
+    next_attempt_at: Mapped[str | None] = mapped_column(String(64), nullable=True, index=True)
+    locked_until: Mapped[str | None] = mapped_column(String(64), nullable=True, index=True)
+    last_error: Mapped[str | None] = mapped_column(Text, nullable=True)
+    created_at: Mapped[str] = mapped_column(String(64), index=True)
+    updated_at: Mapped[str] = mapped_column(String(64), index=True)
+
+
+class VoiceAISessionRow(Base):
+    __tablename__ = "voice_ai_sessions"
+
+    id: Mapped[int] = mapped_column(Integer, primary_key=True, autoincrement=True)
+    session_id: Mapped[str] = mapped_column(String(64), unique=True, index=True)
+    call_id: Mapped[str] = mapped_column(String(128), unique=True, index=True)
+    linked_id: Mapped[str | None] = mapped_column(String(128), nullable=True, index=True)
+    interaction_id: Mapped[str | None] = mapped_column(String(64), nullable=True, index=True)
+    customer_id: Mapped[str | None] = mapped_column(String(64), nullable=True, index=True)
+    queue_id: Mapped[str | None] = mapped_column(String(64), nullable=True, index=True)
+    ai_session_id: Mapped[str | None] = mapped_column(String(64), nullable=True, index=True)
+    agent_profile: Mapped[str] = mapped_column(String(64), index=True, default="voice_support")
+    language: Mapped[str | None] = mapped_column(String(16), nullable=True, index=True)
+    asr_provider: Mapped[str | None] = mapped_column(String(64), nullable=True, index=True)
+    tts_provider: Mapped[str | None] = mapped_column(String(64), nullable=True, index=True)
+    status: Mapped[str] = mapped_column(String(32), index=True, default="queued")
+    handoff_reason: Mapped[str | None] = mapped_column(Text, nullable=True)
+    handoff_target_queue_id: Mapped[str | None] = mapped_column(String(64), nullable=True, index=True)
+    media_uuid: Mapped[str | None] = mapped_column(String(64), nullable=True, index=True)
+    media_status: Mapped[str | None] = mapped_column(String(32), nullable=True, index=True)
+    media_connected_at: Mapped[str | None] = mapped_column(String(64), nullable=True, index=True)
+    media_ended_at: Mapped[str | None] = mapped_column(String(64), nullable=True, index=True)
+    last_media_frame_at: Mapped[str | None] = mapped_column(String(64), nullable=True, index=True)
+    disclosure_played_at: Mapped[str | None] = mapped_column(String(64), nullable=True, index=True)
+    last_user_utterance_at: Mapped[str | None] = mapped_column(String(64), nullable=True, index=True)
+    last_ai_reply_at: Mapped[str | None] = mapped_column(String(64), nullable=True, index=True)
+    started_at: Mapped[str] = mapped_column(String(64), index=True)
+    updated_at: Mapped[str] = mapped_column(String(64), index=True)
+    ended_at: Mapped[str | None] = mapped_column(String(64), nullable=True, index=True)
+
+
+class AITurnRow(Base):
+    __tablename__ = "ai_turns"
+
+    id: Mapped[int] = mapped_column(Integer, primary_key=True, autoincrement=True)
+    turn_id: Mapped[str] = mapped_column(String(64), unique=True, index=True)
+    session_id: Mapped[str] = mapped_column(String(64), index=True)
+    thread_id: Mapped[str | None] = mapped_column(String(64), nullable=True, index=True)
+    interaction_id: Mapped[str | None] = mapped_column(String(64), nullable=True, index=True)
+    role: Mapped[str] = mapped_column(String(32), index=True)
+    source_type: Mapped[str] = mapped_column(String(32), index=True)
+    text: Mapped[str] = mapped_column(Text)
+    payload_json: Mapped[str] = mapped_column(Text, default="{}")
+    model: Mapped[str | None] = mapped_column(String(128), nullable=True, index=True)
+    finish_reason: Mapped[str | None] = mapped_column(String(64), nullable=True)
+    latency_ms: Mapped[int | None] = mapped_column(Integer, nullable=True)
+    created_at: Mapped[str] = mapped_column(String(64), index=True)
+
+
+class VoiceTranscriptSegmentRow(Base):
+    __tablename__ = "voice_transcript_segments"
+    __table_args__ = (
+        UniqueConstraint(
+            "session_id",
+            "sequence_no",
+            name="uq_voice_transcript_segments_session_sequence",
+        ),
+        Index(
+            "idx_voice_transcript_segments_session_speaker_final_id",
+            "session_id",
+            "speaker",
+            "is_final",
+            "id",
+        ),
+    )
+
+    id: Mapped[int] = mapped_column(Integer, primary_key=True, autoincrement=True)
+    segment_id: Mapped[str] = mapped_column(String(64), unique=True, index=True)
+    session_id: Mapped[str] = mapped_column(String(64), index=True)
+    call_id: Mapped[str] = mapped_column(String(128), index=True)
+    interaction_id: Mapped[str | None] = mapped_column(String(64), nullable=True, index=True)
+    speaker: Mapped[str] = mapped_column(String(32), index=True)
+    source_type: Mapped[str] = mapped_column(String(32), index=True)
+    sequence_no: Mapped[int] = mapped_column(Integer, index=True)
+    text: Mapped[str] = mapped_column(Text)
+    confidence: Mapped[float | None] = mapped_column(Float, nullable=True)
+    is_final: Mapped[bool] = mapped_column(Boolean, default=True, index=True)
+    barge_in_interrupted: Mapped[bool] = mapped_column(Boolean, default=False, index=True)
+    payload_json: Mapped[str] = mapped_column(Text, default="{}")
+    created_at: Mapped[str] = mapped_column(String(64), index=True)
+
+
+class TelegramMessageRow(Base):
+    __tablename__ = "telegram_messages"
+    __table_args__ = (
+        Index(
+            "ix_telegram_messages_chat_external_unique",
+            "chat_id",
+            "telegram_message_id_external",
+            unique=True,
+        ),
+        Index(
+            "idx_telegram_messages_thread_direction_author_created_id",
+            "thread_id",
+            "direction",
+            "author_type",
+            "created_at",
+            "id",
+        ),
+    )
+
+    id: Mapped[int] = mapped_column(Integer, primary_key=True, autoincrement=True)
+    message_id: Mapped[str] = mapped_column(String(64), unique=True, index=True)
+    thread_id: Mapped[str | None] = mapped_column(String(64), nullable=True, index=True)
+    interaction_id: Mapped[str | None] = mapped_column(String(64), nullable=True, index=True)
+    chat_id: Mapped[str] = mapped_column(String(128), index=True)
+    text: Mapped[str] = mapped_column(Text)
+    customer_external_id: Mapped[str | None] = mapped_column(String(128), nullable=True, index=True)
+    direction: Mapped[str] = mapped_column(String(16), index=True, default="inbound")
+    telegram_message_id_external: Mapped[str | None] = mapped_column(String(128), nullable=True, index=True)
+    operator_user: Mapped[str | None] = mapped_column(String(128), nullable=True, index=True)
+    author_type: Mapped[str] = mapped_column(String(32), index=True, default="customer")
+    author_id: Mapped[str | None] = mapped_column(String(128), nullable=True, index=True)
+    delivery_status: Mapped[str | None] = mapped_column(String(32), nullable=True, index=True)
+    delivery_attempts: Mapped[int] = mapped_column(Integer, default=0)
+    next_delivery_attempt_at: Mapped[str | None] = mapped_column(String(64), nullable=True, index=True)
+    delivery_locked_until: Mapped[str | None] = mapped_column(String(64), nullable=True, index=True)
+    last_delivery_error: Mapped[str | None] = mapped_column(Text, nullable=True)
+    payload_json: Mapped[str] = mapped_column(Text, default="{}")
+    created_at: Mapped[str] = mapped_column(String(64), index=True)
+
+
+class TelegramThreadRow(Base):
+    __tablename__ = "telegram_threads"
+
+    id: Mapped[int] = mapped_column(Integer, primary_key=True, autoincrement=True)
+    thread_id: Mapped[str] = mapped_column(String(64), unique=True, index=True)
+    chat_id: Mapped[str] = mapped_column(String(128), unique=True, index=True)
+    interaction_id: Mapped[str] = mapped_column(String(64), index=True)
+    telegram_user_id: Mapped[str | None] = mapped_column(String(128), nullable=True, index=True)
+    username: Mapped[str | None] = mapped_column(String(128), nullable=True, index=True)
+    display_name: Mapped[str | None] = mapped_column(String(256), nullable=True, index=True)
+    queue_id: Mapped[str | None] = mapped_column(String(64), nullable=True, index=True)
+    status: Mapped[str] = mapped_column(String(32), index=True)
+    claimed_by_user: Mapped[str | None] = mapped_column(String(128), nullable=True, index=True)
+    claimed_at: Mapped[str | None] = mapped_column(String(64), nullable=True, index=True)
+    ai_session_id: Mapped[str | None] = mapped_column(String(64), nullable=True, index=True)
+    ai_state: Mapped[str | None] = mapped_column(String(32), nullable=True, index=True)
+    ai_handoff_reason: Mapped[str | None] = mapped_column(Text, nullable=True)
+    ai_last_model_at: Mapped[str | None] = mapped_column(String(64), nullable=True, index=True)
+    last_message_at: Mapped[str] = mapped_column(String(64), index=True)
+    last_message_preview: Mapped[str] = mapped_column(Text, default="")
+    created_at: Mapped[str] = mapped_column(String(64), index=True)
+    updated_at: Mapped[str] = mapped_column(String(64), index=True)
+
+
+class WhatsAppMessageRow(Base):
+    __tablename__ = "whatsapp_messages"
+    __table_args__ = (
+        Index(
+            "ix_whatsapp_messages_chat_external_unique",
+            "chat_id",
+            "whatsapp_message_id_external",
+            unique=True,
+        ),
+        Index(
+            "idx_whatsapp_messages_thread_direction_author_created_id",
+            "thread_id",
+            "direction",
+            "author_type",
+            "created_at",
+            "id",
+        ),
+    )
+
+    id: Mapped[int] = mapped_column(Integer, primary_key=True, autoincrement=True)
+    message_id: Mapped[str] = mapped_column(String(64), unique=True, index=True)
+    thread_id: Mapped[str | None] = mapped_column(String(64), nullable=True, index=True)
+    interaction_id: Mapped[str | None] = mapped_column(String(64), nullable=True, index=True)
+    chat_id: Mapped[str] = mapped_column(String(128), index=True)
+    text: Mapped[str] = mapped_column(Text)
+    customer_id: Mapped[str | None] = mapped_column(String(64), nullable=True, index=True)
+    direction: Mapped[str] = mapped_column(String(16), index=True, default="inbound")
+    whatsapp_message_id_external: Mapped[str | None] = mapped_column(String(128), nullable=True, index=True)
+    operator_user: Mapped[str | None] = mapped_column(String(128), nullable=True, index=True)
+    author_type: Mapped[str] = mapped_column(String(32), index=True, default="customer")
+    author_id: Mapped[str | None] = mapped_column(String(128), nullable=True, index=True)
+    delivery_status: Mapped[str | None] = mapped_column(String(32), nullable=True, index=True)
+    delivery_attempts: Mapped[int] = mapped_column(Integer, default=0)
+    next_delivery_attempt_at: Mapped[str | None] = mapped_column(String(64), nullable=True, index=True)
+    delivery_locked_until: Mapped[str | None] = mapped_column(String(64), nullable=True, index=True)
+    last_delivery_error: Mapped[str | None] = mapped_column(Text, nullable=True)
+    payload_json: Mapped[str] = mapped_column(Text, default="{}")
+    created_at: Mapped[str] = mapped_column(String(64), index=True)
+
+
+class WhatsAppThreadRow(Base):
+    __tablename__ = "whatsapp_threads"
+
+    id: Mapped[int] = mapped_column(Integer, primary_key=True, autoincrement=True)
+    thread_id: Mapped[str] = mapped_column(String(64), unique=True, index=True)
+    chat_id: Mapped[str] = mapped_column(String(128), unique=True, index=True)
+    interaction_id: Mapped[str] = mapped_column(String(64), index=True)
+    whatsapp_user_id: Mapped[str | None] = mapped_column(String(128), nullable=True, index=True)
+    phone_number: Mapped[str | None] = mapped_column(String(64), nullable=True, index=True)
+    display_name: Mapped[str | None] = mapped_column(String(256), nullable=True, index=True)
+    queue_id: Mapped[str | None] = mapped_column(String(64), nullable=True, index=True)
+    is_group: Mapped[bool] = mapped_column(Boolean, default=False, index=True)
+    status: Mapped[str] = mapped_column(String(32), index=True)
+    claimed_by_user: Mapped[str | None] = mapped_column(String(128), nullable=True, index=True)
+    claimed_at: Mapped[str | None] = mapped_column(String(64), nullable=True, index=True)
+    ai_session_id: Mapped[str | None] = mapped_column(String(64), nullable=True, index=True)
+    ai_state: Mapped[str | None] = mapped_column(String(32), nullable=True, index=True)
+    ai_handoff_reason: Mapped[str | None] = mapped_column(Text, nullable=True)
+    ai_last_model_at: Mapped[str | None] = mapped_column(String(64), nullable=True, index=True)
+    last_message_at: Mapped[str] = mapped_column(String(64), index=True)
+    last_message_preview: Mapped[str] = mapped_column(Text, default="")
+    created_at: Mapped[str] = mapped_column(String(64), index=True)
+    updated_at: Mapped[str] = mapped_column(String(64), index=True)
+
+
+class WebchatMessageRow(Base):
+    __tablename__ = "webchat_messages"
+
+    id: Mapped[int] = mapped_column(Integer, primary_key=True, autoincrement=True)
+    message_id: Mapped[str] = mapped_column(String(64), unique=True, index=True)
+    session_id: Mapped[str] = mapped_column(String(128), index=True)
+    text: Mapped[str] = mapped_column(Text)
+    visitor_name: Mapped[str | None] = mapped_column(String(256), nullable=True)
+    customer_external_id: Mapped[str | None] = mapped_column(String(128), nullable=True, index=True)
+    interaction_id: Mapped[str | None] = mapped_column(String(64), nullable=True, index=True)
+    queue_id: Mapped[str | None] = mapped_column(String(64), nullable=True, index=True)
+    priority: Mapped[int] = mapped_column(Integer, default=3, index=True)
+    payload_json: Mapped[str] = mapped_column(Text, default="{}")
+    created_at: Mapped[str] = mapped_column(String(64), index=True)
+
+
+class EmailMessageRow(Base):
+    __tablename__ = "email_messages"
+
+    id: Mapped[int] = mapped_column(Integer, primary_key=True, autoincrement=True)
+    message_id: Mapped[str] = mapped_column(String(64), unique=True, index=True)
+    from_email: Mapped[str] = mapped_column(String(256), index=True)
+    subject: Mapped[str] = mapped_column(String(512), index=True)
+    body: Mapped[str] = mapped_column(Text)
+    customer_external_id: Mapped[str | None] = mapped_column(String(128), nullable=True, index=True)
+    interaction_id: Mapped[str | None] = mapped_column(String(64), nullable=True, index=True)
+    queue_id: Mapped[str | None] = mapped_column(String(64), nullable=True, index=True)
+    priority: Mapped[int] = mapped_column(Integer, default=3, index=True)
+    payload_json: Mapped[str] = mapped_column(Text, default="{}")
+    created_at: Mapped[str] = mapped_column(String(64), index=True)
+
+
+class KBCategoryRow(Base):
+    __tablename__ = "kb_categories"
+
+    id: Mapped[int] = mapped_column(Integer, primary_key=True, autoincrement=True)
+    category_id: Mapped[str] = mapped_column(String(64), unique=True, index=True)
+    name: Mapped[str] = mapped_column(String(256), index=True)
+    description: Mapped[str] = mapped_column(Text, default="")
+    created_at: Mapped[str] = mapped_column(String(64), index=True)
+
+
+class KBArticleRow(Base):
+    __tablename__ = "kb_articles"
+
+    id: Mapped[int] = mapped_column(Integer, primary_key=True, autoincrement=True)
+    article_id: Mapped[str] = mapped_column(String(64), unique=True, index=True)
+    category_id: Mapped[str] = mapped_column(String(64), index=True)
+    article_group_id: Mapped[str | None] = mapped_column(String(64), nullable=True, index=True)
+    language: Mapped[str] = mapped_column(String(8), index=True, default="ru")
+    title: Mapped[str] = mapped_column(String(512), index=True)
+    body: Mapped[str] = mapped_column(Text)
+    tags_json: Mapped[str] = mapped_column(Text, default="[]")
+    created_at: Mapped[str] = mapped_column(String(64), index=True)
+    updated_at: Mapped[str] = mapped_column(String(64), index=True)
+
+
+class ReportingEventRow(Base):
+    __tablename__ = "reporting_events"
+    __table_args__ = (
+        Index("idx_reporting_events_queue_channel_created_at", "queue_id", "channel", "created_at"),
+    )
+
+    id: Mapped[int] = mapped_column(Integer, primary_key=True, autoincrement=True)
+    queue_id: Mapped[str] = mapped_column(String(64), index=True)
+    channel: Mapped[str] = mapped_column(String(32), index=True, default="voice")
+    agent_id: Mapped[str | None] = mapped_column(String(128), nullable=True, index=True)
+    answered: Mapped[bool] = mapped_column(Boolean, default=False)
+    wait_seconds: Mapped[int] = mapped_column(Integer, default=0)
+    handle_seconds: Mapped[int] = mapped_column(Integer, default=0)
+    abandoned: Mapped[bool] = mapped_column(Boolean, default=False)
+    resolved_first_contact: Mapped[bool] = mapped_column(Boolean, default=False)
+    created_at: Mapped[str] = mapped_column(String(64), index=True)
+
+
+class ReportingEventLogRow(Base):
+    __tablename__ = "reporting_event_log"
+
+    id: Mapped[int] = mapped_column(Integer, primary_key=True, autoincrement=True)
+    event_id: Mapped[str] = mapped_column(String(64), index=True)
+    event_type: Mapped[str] = mapped_column(String(128), index=True)
+    queue_id: Mapped[str | None] = mapped_column(String(64), nullable=True, index=True)
+    channel: Mapped[str | None] = mapped_column(String(32), nullable=True, index=True)
+    interaction_id: Mapped[str | None] = mapped_column(String(64), nullable=True, index=True)
+    payload_json: Mapped[str] = mapped_column(Text, default="{}")
+    created_at: Mapped[str] = mapped_column(String(64), index=True)
+
+
+class ReportingInteractionFactRow(Base):
+    __tablename__ = "reporting_interaction_facts"
+    __table_args__ = (
+        UniqueConstraint("interaction_id", name="uq_reporting_interaction_facts_interaction_id"),
+        Index(
+            "idx_reporting_interaction_facts_created_queue_channel",
+            "created_at",
+            "queue_id",
+            "channel",
+        ),
+        Index(
+            "idx_reporting_interaction_facts_status_agent",
+            "status",
+            "agent_id",
+        ),
+    )
+
+    id: Mapped[int] = mapped_column(Integer, primary_key=True, autoincrement=True)
+    interaction_id: Mapped[str] = mapped_column(String(64), index=True)
+    channel: Mapped[str | None] = mapped_column(String(32), nullable=True, index=True)
+    queue_id: Mapped[str | None] = mapped_column(String(64), nullable=True, index=True)
+    agent_id: Mapped[str | None] = mapped_column(String(128), nullable=True, index=True)
+    status: Mapped[str | None] = mapped_column(String(32), nullable=True, index=True)
+    created_at: Mapped[str | None] = mapped_column(String(64), nullable=True, index=True)
+    updated_at: Mapped[str] = mapped_column(String(64), index=True)
+    closed_at: Mapped[str | None] = mapped_column(String(64), nullable=True, index=True)
+    answered: Mapped[bool | None] = mapped_column(Boolean, nullable=True)
+    abandoned: Mapped[bool | None] = mapped_column(Boolean, nullable=True)
+    wait_seconds: Mapped[int | None] = mapped_column(Integer, nullable=True)
+    handle_seconds: Mapped[int | None] = mapped_column(Integer, nullable=True)
+    resolved_first_contact: Mapped[bool | None] = mapped_column(Boolean, nullable=True)
+    source: Mapped[str] = mapped_column(String(64), index=True, default="unknown")
+
+
+class ReportingSavedViewRow(Base):
+    __tablename__ = "reporting_saved_views"
+    __table_args__ = (
+        UniqueConstraint("owner_user", "view_id", name="uq_reporting_saved_views_owner_view"),
+        Index("idx_reporting_saved_views_owner_updated", "owner_user", "updated_at"),
+    )
+
+    id: Mapped[int] = mapped_column(Integer, primary_key=True, autoincrement=True)
+    owner_user: Mapped[str] = mapped_column(String(128), index=True)
+    owner_role: Mapped[str | None] = mapped_column(String(32), nullable=True, index=True)
+    view_id: Mapped[str] = mapped_column(String(64), index=True)
+    name: Mapped[str] = mapped_column(String(160))
+    snapshot_json: Mapped[str] = mapped_column(Text, default="{}")
+    created_at: Mapped[str] = mapped_column(String(64), index=True)
+    updated_at: Mapped[str] = mapped_column(String(64), index=True)
+
+
+class SupervisorAgentStateRow(Base):
+    __tablename__ = "supervisor_agent_states"
+
+    id: Mapped[int] = mapped_column(Integer, primary_key=True, autoincrement=True)
+    agent_id: Mapped[str] = mapped_column(String(128), unique=True, index=True)
+    state: Mapped[str] = mapped_column(String(32), index=True)
+    queue_id: Mapped[str | None] = mapped_column(String(64), nullable=True, index=True)
+    updated_at: Mapped[str] = mapped_column(String(64), index=True)
+
+
+class SupervisorQueueSnapshotRow(Base):
+    __tablename__ = "supervisor_queue_snapshots"
+
+    id: Mapped[int] = mapped_column(Integer, primary_key=True, autoincrement=True)
+    queue_id: Mapped[str] = mapped_column(String(64), unique=True, index=True)
+    in_queue: Mapped[int] = mapped_column(Integer, default=0)
+    avg_wait_seconds: Mapped[int] = mapped_column(Integer, default=0)
+    updated_at: Mapped[str] = mapped_column(String(64), index=True)