fix(voice): race slow streaming asr finalize

tests/test_ai_orchestrator_service.py

@@ -1546,6 +1546,19 @@ def test_voice_postprocess_reply_rewrites_midcall_greeting_with_followup_questio
     assert "о чем именно" not in normalized
 
 
+def test_voice_reply_with_name_strips_midcall_greeting_and_does_not_double_prefix():
+    reply_text = voice_module._voice_reply_with_name(
+        "ru",
+        "Здравствуйте, Ернур! Чтобы уточнить график работы, назовите город или филиал.",
+        "Ернур",
+    )
+
+    normalized = reply_text.lower()
+    assert reply_text.startswith("Ернур, Чтобы уточнить")
+    assert normalized.count("ернур") == 1
+    assert "здравствуйте" not in normalized
+
+
 def test_voice_postprocess_reply_reuses_active_topic_after_frustration_turn():
     reply_text = voice_module._voice_postprocess_reply_text(
         language="ru",