From 8c131440fc93215d5e3b45f03cd77abeb4ac3090 Mon Sep 17 00:00:00 2001 From: Hermes Agent Date: Sat, 29 Aug 2026 13:37:30 +0500 Subject: [PATCH] config: route voice_lab_ai / ivr_aimaq_ai_ru queues through L2 agent pool Enables the new Routing Engine for the Tele2 Kazgaz DID +77476456048 (lands on queue 7100/voice_lab_ai): AI handoff now reserves a real L2 agent from the pool instead of the static extension redirect. --- deployment/aimaq.env.production | 1 + 1 file changed, 1 insertion(+) diff --git a/deployment/aimaq.env.production b/deployment/aimaq.env.production index e3079cf..15ebced 100644 --- a/deployment/aimaq.env.production +++ b/deployment/aimaq.env.production @@ -116,6 +116,7 @@ ASTERISK_CALLCONTROL_ENABLED=1 ASTERISK_CALLCONTROL_ACTION_TIMEOUT_SECONDS=10 ASTERISK_OPERATOR_EXTENSION_MAP_JSON={"operator":"2001","admin":"2001","supervisor":"2002"} ASTERISK_TRANSFER_TARGET_MAP_JSON={"operator_2001":"2001","operator_2002":"2002","voice_lab":"7000","voice_lab_ai":"7100","voice_lab_ivr":"7200","ivr_aimaq_ai_ru":"7100"} +ASTERISK_QUEUE_LEVEL_MAP_JSON={"voice_lab_ai":{"level":"L2","tenant_id":"dev-aimaq"},"ivr_aimaq_ai_ru":{"level":"L2","tenant_id":"dev-aimaq"}} ASTERISK_CALLCONTROL_CLAIM_CONTEXT=mvpcc-claim ASTERISK_CALLCONTROL_TRANSFER_CONTEXT=mvpcc-transfer ASTERISK_IVR_FASTAGI_ENABLED=0