chore: remove dead supervisor analytics and archived tooling

ui/supervisor/app.js

@@ -13,27 +13,6 @@ const state = {
     selectedArticleId: '',
     lastQuery: '',
   },
-  analytics: {
-    preset: '7d',
-    fromTs: '',
-    toTs: '',
-    queueId: 'all',
-    channel: 'all',
-    trendMetric: 'volume',
-    overview: null,
-    compare: null,
-    trend: [],
-    channelRows: [],
-    queueRows: [],
-    coverage: null,
-    queueOptions: [],
-    realtime: null,
-    liveCallsCount: 0,
-    loading: false,
-    error: '',
-    queueAccessError: '',
-    requestId: 0,
-  },
   oidc: {
     enabled: false,
     loginPath: '/auth/oidc/start?return_mode=popup',
@@ -50,26 +29,6 @@ const ROLE_LABELS = {
   analyst: 'Аналитик',
 };
 
-const ANALYTICS_CHANNEL_OPTIONS = [
-  { value: 'all', label: 'Все каналы' },
-  { value: 'voice', label: 'Голос' },
-  { value: 'telegram', label: 'Telegram' },
-  { value: 'whatsapp', label: 'WhatsApp' },
-  { value: 'webchat', label: 'Веб-чат' },
-  { value: 'email', label: 'Электронная почта' },
-];
-
-const ANALYTICS_METRIC_META = {
-  total: { unit: 'count', better: 'up', note: 'Всего обращений в окне' },
-  answered: { unit: 'count', better: 'up', note: 'Обработано командой' },
-  SL: { unit: 'pct', better: 'up', note: 'Доля в SLA' },
-  ASA: { unit: 'seconds', better: 'down', note: 'Среднее ожидание' },
-  AHT: { unit: 'seconds', better: 'down', note: 'Среднее время обработки' },
-  Abandon: { unit: 'pct', better: 'down', note: 'Потерянные обращения' },
-  FCR: { unit: 'pct', better: 'up', note: 'Решено с первого контакта' },
-  DigitalShare: { unit: 'pct', better: 'neutral', note: 'Доля цифровых каналов' },
-  volume: { unit: 'count', better: 'up', note: 'Объём по временной точке' },
-};
 
 function destinationForRole(role) {
   if (role === 'admin') {
@@ -381,742 +340,6 @@ function renderKpi(data) {
   $('kpiOutput').textContent = JSON.stringify(data, null, 2);
 }
 
-function emptyKpiEnvelope(fromTs = null, toTs = null) {
-  return {
-    window: { from: fromTs, to: toTs },
-    volume: {
-      total: 0,
-      answered: 0,
-      abandoned: 0,
-    },
-    kpi: {
-      SL: 0,
-      ASA: 0,
-      AHT: 0,
-      Abandon: 0,
-      FCR: 0,
-      AnswerRate: 0,
-      WaitP95: 0,
-      HandleP95: 0,
-      Occupancy: 0,
-      DigitalShare: 0,
-    },
-    breakdowns: {
-      by_channel: {},
-    },
-    filters: {},
-  };
-}
-
-function pad2(value) {
-  return String(value).padStart(2, '0');
-}
-
-function startOfDay(date) {
-  const next = new Date(date);
-  next.setHours(0, 0, 0, 0);
-  return next;
-}
-
-function addDays(date, days) {
-  const next = new Date(date);
-  next.setDate(next.getDate() + days);
-  return next;
-}
-
-function formatDateTimeLocalValue(date) {
-  return `${date.getFullYear()}-${pad2(date.getMonth() + 1)}-${pad2(date.getDate())}T${pad2(date.getHours())}:${pad2(date.getMinutes())}`;
-}
-
-function normalizeAnalyticsRange(from, to) {
-  const safeFrom = new Date(from);
-  const safeTo = new Date(to);
-  if (Number.isNaN(safeFrom.getTime()) || Number.isNaN(safeTo.getTime())) {
-    return { from: new Date(), to: new Date() };
-  }
-  if (safeTo <= safeFrom) {
-    return { from: safeFrom, to: new Date(safeFrom.getTime() + 60 * 60 * 1000) };
-  }
-  return { from: safeFrom, to: safeTo };
-}
-
-function analyticsRangeFromControls() {
-  const preset = $('analyticsPreset').value || state.analytics.preset || '7d';
-  const customFrom = $('analyticsFrom').value.trim();
-  const customTo = $('analyticsTo').value.trim();
-  const now = new Date();
-  let from;
-  let to;
-  let custom = false;
-
-  if (customFrom && customTo) {
-    custom = true;
-    from = new Date(customFrom);
-    to = new Date(customTo);
-  } else if (preset === 'today') {
-    from = startOfDay(now);
-    to = now;
-  } else if (preset === '30d') {
-    from = startOfDay(addDays(now, -29));
-    to = now;
-  } else {
-    from = startOfDay(addDays(now, -6));
-    to = now;
-  }
-
-  const current = normalizeAnalyticsRange(from, to);
-  const durationMs = Math.max(current.to.getTime() - current.from.getTime(), 60 * 60 * 1000);
-  const previous = {
-    from: new Date(current.from.getTime() - durationMs),
-    to: new Date(current.from.getTime()),
-  };
-
-  return {
-    preset,
-    custom,
-    current,
-    previous,
-  };
-}
-
-function syncAnalyticsStateFromControls() {
-  state.analytics.preset = $('analyticsPreset').value || '7d';
-  state.analytics.fromTs = $('analyticsFrom').value.trim();
-  state.analytics.toTs = $('analyticsTo').value.trim();
-  state.analytics.queueId = $('analyticsQueue').value || 'all';
-  state.analytics.channel = $('analyticsChannel').value || 'all';
-  state.analytics.trendMetric = $('analyticsTrendMetric').value || 'volume';
-}
-
-function syncAnalyticsControlsFromState() {
-  $('analyticsPreset').value = state.analytics.preset || '7d';
-  $('analyticsFrom').value = state.analytics.fromTs || '';
-  $('analyticsTo').value = state.analytics.toTs || '';
-  $('analyticsChannel').value = state.analytics.channel || 'all';
-  $('analyticsTrendMetric').value = state.analytics.trendMetric || 'volume';
-  renderAnalyticsQueueOptions();
-}
-
-function resetAnalyticsFilters() {
-  state.analytics.preset = '7d';
-  state.analytics.fromTs = '';
-  state.analytics.toTs = '';
-  state.analytics.queueId = 'all';
-  state.analytics.channel = 'all';
-  state.analytics.trendMetric = 'volume';
-  syncAnalyticsControlsFromState();
-}
-
-function analyticsQuery(range, overrides = {}) {
-  const params = new URLSearchParams();
-  params.set('from_ts', range.from.toISOString());
-  params.set('to_ts', range.to.toISOString());
-
-  const queueId = overrides.queueId ?? state.analytics.queueId;
-  const channel = overrides.channel ?? state.analytics.channel;
-
-  if (queueId && queueId !== 'all') {
-    params.set('queue_id', queueId);
-  }
-  if (channel && channel !== 'all') {
-    params.set('channel', channel);
-  }
-
-  return params.toString();
-}
-
-async function fetchAnalyticsKpi(range, overrides = {}) {
-  return api('reporting', `reports/kpi?${analyticsQuery(range, overrides)}`);
-}
-
-function renderAnalyticsQueueOptions() {
-  const select = $('analyticsQueue');
-  if (!select) {
-    return;
-  }
-  const selected = state.analytics.queueId || 'all';
-  const options = ['<option value="all">Все очереди</option>'];
-  if (selected !== 'all' && !state.analytics.queueOptions.some((item) => item.queue_id === selected)) {
-    options.push(`<option value="${escapeHtml(selected)}">${escapeHtml(selected)}</option>`);
-  }
-  options.push(
-    ...state.analytics.queueOptions.map(
-      (item) => `<option value="${escapeHtml(item.queue_id)}">${escapeHtml(item.name || item.queue_id)}</option>`,
-    ),
-  );
-  select.innerHTML = options.join('');
-  select.value = options.some((item) => item.includes(`value="${selected}"`)) ? selected : 'all';
-}
-
-async function loadAnalyticsQueueOptions() {
-  try {
-    const data = await api('routing', 'queues');
-    state.analytics.queueOptions = Array.isArray(data) ? data : [];
-    state.analytics.queueAccessError = '';
-  } catch (err) {
-    state.analytics.queueOptions = [];
-    state.analytics.queueAccessError = err.message;
-  }
-  renderAnalyticsQueueOptions();
-  return state.analytics.queueOptions;
-}
-
-function formatAnalyticsNumber(value, digits = 0) {
-  return new Intl.NumberFormat('ru-RU', {
-    minimumFractionDigits: digits,
-    maximumFractionDigits: digits,
-  }).format(Number(value || 0));
-}
-
-function analyticsChannelLabel(channel) {
-  const meta = ANALYTICS_CHANNEL_OPTIONS.find((item) => item.value === channel);
-  return meta ? meta.label : String(channel || 'неизвестно');
-}
-
-function metricValueFromPayload(metric, payload) {
-  if (metric === 'volume' || metric === 'total') {
-    return Number(payload?.volume?.total || 0);
-  }
-  if (metric === 'answered') {
-    return Number(payload?.volume?.answered || 0);
-  }
-  return Number(payload?.kpi?.[metric] || 0);
-}
-
-function formatAnalyticsMetric(metric, value) {
-  const meta = ANALYTICS_METRIC_META[metric] || { unit: 'count' };
-  if (meta.unit === 'pct') {
-    return `${formatAnalyticsNumber(value, 2)}%`;
-  }
-  if (meta.unit === 'seconds') {
-    return `${formatAnalyticsNumber(value, 2)} с`;
-  }
-  return formatAnalyticsNumber(value, 0);
-}
-
-function signedDelta(value, digits = 1) {
-  if (!value) {
-    return '0';
-  }
-  const sign = value > 0 ? '+' : '-';
-  return `${sign}${formatAnalyticsNumber(Math.abs(value), digits)}`;
-}
-
-function analyticsDelta(metric, currentPayload, previousPayload) {
-  const current = metricValueFromPayload(metric, currentPayload);
-  const previous = metricValueFromPayload(metric, previousPayload);
-  const diff = current - previous;
-  const meta = ANALYTICS_METRIC_META[metric] || { unit: 'count', better: 'neutral' };
-
-  let text = signedDelta(diff, meta.unit === 'count' ? 0 : 1);
-  if (meta.unit === 'pct') {
-    text = `${text} п.п.`;
-  } else if (meta.unit === 'seconds') {
-    text = `${text} с`;
-  }
-
-  let tone = 'neutral';
-  if (meta.better === 'up') {
-    tone = diff > 0 ? 'positive' : diff < 0 ? 'negative' : 'neutral';
-  } else if (meta.better === 'down') {
-    tone = diff < 0 ? 'positive' : diff > 0 ? 'negative' : 'neutral';
-  }
-
-  return { text, tone };
-}
-
-function renderAnalyticsCard(label, metric, payload, previousPayload) {
-  const value = metricValueFromPayload(metric, payload);
-  const delta = analyticsDelta(metric, payload, previousPayload);
-  const note = ANALYTICS_METRIC_META[metric]?.note || '';
-  return `
-    <div class="summary-card analytics-card">
-      <div class="analytics-card-top">
-        <div class="summary-label">${label}</div>
-        <span class="analytics-delta analytics-delta-${delta.tone}">${delta.text}</span>
-      </div>
-      <div class="summary-value">${formatAnalyticsMetric(metric, value)}</div>
-      ${note ? `<div class="summary-note">${note}</div>` : ''}
-    </div>
-  `;
-}
-
-function updateAnalyticsRangeHint(range) {
-  const filters = [];
-  if (state.analytics.queueId !== 'all') {
-    filters.push(`очередь: ${state.analytics.queueId}`);
-  }
-  if (state.analytics.channel !== 'all') {
-    filters.push(`канал: ${state.analytics.channel}`);
-  }
-  const suffix = filters.length ? ` | ${filters.join(' | ')}` : '';
-  $('analyticsRangeHint').textContent = range.custom
-    ? `Кастомный диапазон: ${formatTime(range.current.from.toISOString())} - ${formatTime(range.current.to.toISOString())}${suffix}`
-    : `Период: ${range.preset}${suffix}`;
-}
-
-function renderAnalyticsOperationsStrip() {
-  const realtime = state.analytics.realtime || {};
-  const agents = realtime?.agents || {};
-  const byState = agents.by_state || {};
-  const firstQueue = Array.isArray(realtime?.queues) ? realtime.queues[0] || {} : {};
-
-  $('analyticsOperations').innerHTML = [
-    renderSummaryCard('Агенты', Number(agents.total || 0), 'Активный состав в оперативном срезе'),
-    renderSummaryCard('Готовы', Number(byState.READY || 0), 'Свободные агенты'),
-    renderSummaryCard('Заняты', Number(byState.BUSY || 0), 'В обработке'),
-    renderSummaryCard('Живые звонки', Number(state.analytics.liveCallsCount || 0), 'Последние звонки от Asterisk'),
-    renderSummaryCard('Очередь', firstQueue.queue_id || 'нет', `В очереди: ${Number(firstQueue.in_queue || 0)}`),
-  ].join('');
-}
-
-function renderAnalyticsOverview() {
-  const current = state.analytics.overview || emptyKpiEnvelope();
-  const previous = state.analytics.compare || emptyKpiEnvelope();
-  $('analyticsOverview').innerHTML = [
-    renderAnalyticsCard('Поток', 'total', current, previous),
-    renderAnalyticsCard('Обработано', 'answered', current, previous),
-    renderAnalyticsCard('SL', 'SL', current, previous),
-    renderAnalyticsCard('ASA', 'ASA', current, previous),
-    renderAnalyticsCard('AHT', 'AHT', current, previous),
-    renderAnalyticsCard('Потери', 'Abandon', current, previous),
-    renderAnalyticsCard('FCR', 'FCR', current, previous),
-    renderAnalyticsCard('Цифровая доля', 'DigitalShare', current, previous),
-  ].join('');
-}
-
-function renderAnalyticsChannelTable() {
-  const container = $('analyticsChannelTable');
-  const rows = state.analytics.channelRows || [];
-  if (!rows.length) {
-    container.innerHTML = '<div class="empty-state">Нет данных по каналам за выбранный период.</div>';
-    return;
-  }
-
-  container.innerHTML = `
-    <div class="analytics-table-head analytics-channel-grid">
-      <span>Канал</span>
-      <span>Всего</span>
-      <span>Обработано</span>
-      <span>Потеряно</span>
-      <span>Доля ответа</span>
-    </div>
-    ${rows
-      .map((item) => {
-        const answerRate = item.total ? (item.answered / item.total) * 100 : 0;
-        return `
-          <div class="analytics-table-row analytics-channel-grid">
-            <span>${escapeHtml(analyticsChannelLabel(item.channel))}</span>
-            <span>${formatAnalyticsNumber(item.total, 0)}</span>
-            <span>${formatAnalyticsNumber(item.answered, 0)}</span>
-            <span>${formatAnalyticsNumber(item.abandoned, 0)}</span>
-            <span>${formatAnalyticsNumber(answerRate, 2)}%</span>
-          </div>
-        `;
-      })
-      .join('')}
-  `;
-}
-
-function renderAnalyticsQueueTable() {
-  const container = $('analyticsQueueTable');
-  const rows = state.analytics.queueRows || [];
-  if (!rows.length) {
-    const reason = state.analytics.queueAccessError
-      ? 'Таблица очередей недоступна для текущей роли: backend не разрешил получить каталог очередей.'
-      : 'Очереди пока не вернули исторические данные за выбранное окно.';
-    container.innerHTML = `<div class="empty-state">${escapeHtml(reason)}</div>`;
-    return;
-  }
-
-  container.innerHTML = `
-    <div class="analytics-table-head analytics-queue-grid">
-      <span>Очередь</span>
-      <span>Всего</span>
-      <span>Обработано</span>
-      <span>SL</span>
-      <span>Потери</span>
-    </div>
-    ${rows
-      .map((item) => `
-        <button class="analytics-table-row analytics-table-button analytics-queue-grid${item.queue_id === state.analytics.queueId ? ' selected' : ''}" type="button" data-analytics-queue-id="${escapeHtml(item.queue_id)}">
-          <span><strong>${escapeHtml(item.name || item.queue_id)}</strong><small>${escapeHtml(item.queue_id)}</small></span>
-          <span>${formatAnalyticsNumber(item.total, 0)}</span>
-          <span>${formatAnalyticsNumber(item.answered, 0)}</span>
-          <span>${formatAnalyticsNumber(item.SL, 2)}%</span>
-          <span>${formatAnalyticsNumber(item.Abandon, 2)}%</span>
-        </button>
-      `)
-      .join('')}
-  `;
-}
-
-function renderAnalyticsCoverage() {
-  const implemented = Array.isArray(state.analytics.coverage?.implemented_metrics)
-    ? state.analytics.coverage.implemented_metrics
-    : [];
-  const dimensions = Array.isArray(state.analytics.coverage?.dimensions)
-    ? state.analytics.coverage.dimensions
-    : [];
-  const filters = Array.isArray(state.analytics.coverage?.supported_filters)
-    ? state.analytics.coverage.supported_filters
-    : [];
-
-  $('analyticsCoverage').innerHTML = `
-    <div class="analytics-coverage-list">
-      <div class="analytics-coverage-block">
-        <h4>Что уже есть</h4>
-        <div class="analytics-coverage-chips">
-          ${implemented.length
-            ? implemented
-                .map((item) => `<span class="analytics-coverage-chip">${escapeHtml(item.code)} · ${escapeHtml(item.label)}</span>`)
-                .join('')
-            : '<span class="empty-state">Сервис coverage пока не вернул каталог метрик.</span>'}
-        </div>
-      </div>
-      <div class="analytics-coverage-block">
-        <h4>Разрезы</h4>
-        <div class="analytics-coverage-chips">
-          ${dimensions.length
-            ? dimensions.map((item) => `<span class="analytics-coverage-chip soft">${escapeHtml(item)}</span>`).join('')
-            : '<span class="empty-state">Нет данных о разрезах.</span>'}
-        </div>
-      </div>
-      <div class="analytics-coverage-block">
-        <h4>Фильтры</h4>
-        <div class="analytics-coverage-chips">
-          ${filters.length
-            ? filters.map((item) => `<span class="analytics-coverage-chip soft">${escapeHtml(item)}</span>`).join('')
-            : '<span class="empty-state">Нет данных о фильтрах.</span>'}
-        </div>
-      </div>
-    </div>
-    <div class="analytics-placeholder-grid">
-      <article class="analytics-placeholder-card">
-        <strong>Аналитика по агентам</strong>
-        <p>Появится, когда reporting начнёт отдавать детализацию по <code>agent_id</code> и персональные ряды производительности.</p>
-      </article>
-      <article class="analytics-placeholder-card">
-        <strong>AI-аналитика</strong>
-        <p>Ждём отдельные AI-метрики: долю закрытий, передачу оператору, задержку ответа и покрытие по AI-сводкам.</p>
-      </article>
-      <article class="analytics-placeholder-card">
-        <strong>Качество речи</strong>
-        <p>Блок будет строиться поверх скоринга транскриптов, QA-правил и расширенных метаданных записей.</p>
-      </article>
-      ${
-        state.analytics.queueAccessError
-          ? `<article class="analytics-placeholder-card">
-              <strong>Доступ к каталогу очередей</strong>
-              <p>${escapeHtml(state.analytics.queueAccessError)}</p>
-            </article>`
-          : ''
-      }
-    </div>
-  `;
-}
-
-function buildTrendBuckets(range, preset, custom) {
-  const buckets = [];
-  const hourMs = 60 * 60 * 1000;
-  const dayMs = 24 * hourMs;
-
-  if (custom) {
-    const fromDay = startOfDay(range.from);
-    const endDay = startOfDay(addDays(range.to, 1));
-    const totalDays = Math.max(1, Math.ceil((endDay.getTime() - fromDay.getTime()) / dayMs));
-    const bucketDays = Math.max(1, Math.ceil(totalDays / 31));
-    for (let cursor = new Date(fromDay); cursor < endDay; cursor = new Date(cursor.getTime() + bucketDays * dayMs)) {
-      const bucketFrom = new Date(cursor);
-      const bucketTo = new Date(Math.min(bucketFrom.getTime() + bucketDays * dayMs, endDay.getTime()));
-      const lastDay = new Date(bucketTo.getTime() - dayMs);
-      const label = bucketDays === 1
-        ? bucketFrom.toLocaleDateString('ru-RU', { day: '2-digit', month: 'short' })
-        : `${bucketFrom.toLocaleDateString('ru-RU', { day: '2-digit', month: 'short' })} - ${lastDay.toLocaleDateString('ru-RU', { day: '2-digit', month: 'short' })}`;
-      buckets.push({ label, range: { from: bucketFrom, to: bucketTo } });
-    }
-    return buckets.slice(0, 31);
-  }
-
-  if (preset === 'today') {
-    const dayStart = startOfDay(range.from);
-    for (let hour = 0; hour < 24; hour += 1) {
-      const bucketFrom = new Date(dayStart.getTime() + hour * hourMs);
-      const bucketTo = new Date(bucketFrom.getTime() + hourMs);
-      buckets.push({
-        label: `${pad2(hour)}:00`,
-        range: { from: bucketFrom, to: bucketTo },
-      });
-    }
-    return buckets;
-  }
-
-  const days = preset === '30d' ? 30 : 7;
-  const firstDay = startOfDay(range.from);
-  for (let day = 0; day < days; day += 1) {
-    const bucketFrom = new Date(firstDay.getTime() + day * dayMs);
-    const bucketTo = new Date(bucketFrom.getTime() + dayMs);
-    buckets.push({
-      label: bucketFrom.toLocaleDateString('ru-RU', { day: '2-digit', month: 'short' }),
-      range: { from: bucketFrom, to: bucketTo },
-    });
-  }
-  return buckets;
-}
-
-async function loadAnalyticsTrend(rangeMeta, requestId) {
-  const buckets = buildTrendBuckets(rangeMeta.current, rangeMeta.preset, rangeMeta.custom);
-  const items = await Promise.all(
-    buckets.map(async (bucket) => {
-      try {
-        const payload = await fetchAnalyticsKpi(bucket.range);
-        return { ...bucket, payload };
-      } catch {
-        return { ...bucket, payload: emptyKpiEnvelope(bucket.range.from.toISOString(), bucket.range.to.toISOString()) };
-      }
-    }),
-  );
-  if (requestId !== state.analytics.requestId) {
-    return [];
-  }
-  return items;
-}
-
-async function loadAnalyticsQueueRows(rangeMeta, queues, requestId) {
-  if (!queues.length) {
-    return [];
-  }
-  const rows = await Promise.all(
-    queues.map(async (queue) => {
-      try {
-        const payload = await fetchAnalyticsKpi(rangeMeta.current, {
-          queueId: queue.queue_id,
-          channel: state.analytics.channel,
-        });
-        return {
-          queue_id: queue.queue_id,
-          name: queue.name || queue.queue_id,
-          total: Number(payload?.volume?.total || 0),
-          answered: Number(payload?.volume?.answered || 0),
-          SL: Number(payload?.kpi?.SL || 0),
-          Abandon: Number(payload?.kpi?.Abandon || 0),
-        };
-      } catch {
-        return {
-          queue_id: queue.queue_id,
-          name: queue.name || queue.queue_id,
-          total: 0,
-          answered: 0,
-          SL: 0,
-          Abandon: 0,
-        };
-      }
-    }),
-  );
-  if (requestId !== state.analytics.requestId) {
-    return [];
-  }
-  return rows.sort((a, b) => b.total - a.total || a.name.localeCompare(b.name));
-}
-
-function renderAnalyticsTrendChart() {
-  const metric = state.analytics.trendMetric || 'volume';
-  const items = state.analytics.trend || [];
-  const container = $('analyticsTrendChart');
-  if (!items.length) {
-    container.innerHTML = '<div class="empty-state">Нет данных тренда за выбранный период.</div>';
-    return;
-  }
-
-  const values = items.map((item) => metricValueFromPayload(metric, item.payload));
-  const maxValue = Math.max(...values, 1);
-  const width = 720;
-  const height = 220;
-  const paddingLeft = 38;
-  const paddingRight = 16;
-  const paddingTop = 16;
-  const paddingBottom = 36;
-  const chartWidth = width - paddingLeft - paddingRight;
-  const chartHeight = height - paddingTop - paddingBottom;
-  const step = items.length > 1 ? chartWidth / (items.length - 1) : chartWidth;
-
-  const pointFor = (value, index) => {
-    const x = paddingLeft + index * step;
-    const y = paddingTop + chartHeight - (value / maxValue) * chartHeight;
-    return { x, y };
-  };
-
-  const polyline = values
-    .map((value, index) => {
-      const point = pointFor(value, index);
-      return `${point.x},${point.y}`;
-    })
-    .join(' ');
-
-  const grid = [0, 0.25, 0.5, 0.75, 1]
-    .map((ratio) => {
-      const y = paddingTop + chartHeight - ratio * chartHeight;
-      const labelValue = maxValue * ratio;
-      return `
-        <line x1="${paddingLeft}" y1="${y}" x2="${width - paddingRight}" y2="${y}" class="analytics-grid-line"></line>
-        <text x="${paddingLeft - 8}" y="${y + 4}" class="analytics-axis-label" text-anchor="end">${escapeHtml(formatAnalyticsNumber(labelValue, metric === 'volume' ? 0 : 1))}</text>
-      `;
-    })
-    .join('');
-
-  const markers = values
-    .map((value, index) => {
-      const point = pointFor(value, index);
-      return `<circle cx="${point.x}" cy="${point.y}" r="4" class="analytics-point"></circle>`;
-    })
-    .join('');
-
-  const labelStep = items.length > 12 ? Math.ceil(items.length / 6) : 1;
-  const labels = items
-    .map((item, index) => {
-      if (index % labelStep !== 0 && index !== items.length - 1) {
-        return '';
-      }
-      const point = pointFor(values[index], index);
-      return `<text x="${point.x}" y="${height - 10}" class="analytics-axis-label" text-anchor="middle">${escapeHtml(item.label)}</text>`;
-    })
-    .join('');
-
-  container.innerHTML = `
-    <div class="analytics-chart-meta">
-      <strong>${escapeHtml(metric === 'volume' ? 'Volume' : metric)}</strong>
-      <span>${escapeHtml(formatAnalyticsMetric(metric, values[values.length - 1] || 0))} в последней точке</span>
-    </div>
-    <svg viewBox="0 0 ${width} ${height}" class="analytics-chart-svg" role="img" aria-label="Analytics trend chart">
-      ${grid}
-      <polyline points="${polyline}" class="analytics-line"></polyline>
-      ${markers}
-      ${labels}
-    </svg>
-  `;
-}
-
-function renderAnalyticsEmptyState() {
-  const box = $('analyticsEmptyState');
-  if (state.analytics.error) {
-    box.hidden = false;
-    box.textContent = `Не удалось загрузить аналитику: ${state.analytics.error}`;
-    return;
-  }
-  const total = Number(state.analytics.overview?.volume?.total || 0);
-  if (!state.analytics.loading && total === 0) {
-    box.hidden = false;
-    box.textContent = 'За выбранный период данных пока нет. Фильтры сохранены, а заглушки остаются видимыми.';
-    return;
-  }
-  box.hidden = true;
-  box.textContent = '';
-}
-
-function renderAnalyticsDashboard(rangeMeta = analyticsRangeFromControls()) {
-  $('analyticsRefreshBtn').disabled = state.analytics.loading;
-  renderAnalyticsQueueOptions();
-  updateAnalyticsRangeHint(rangeMeta);
-  renderAnalyticsOperationsStrip();
-  renderAnalyticsOverview();
-  renderAnalyticsTrendChart();
-  renderAnalyticsChannelTable();
-  renderAnalyticsQueueTable();
-  renderAnalyticsCoverage();
-  renderAnalyticsEmptyState();
-}
-
-async function loadAnalyticsDashboard(silent = false) {
-  syncAnalyticsStateFromControls();
-  const rangeMeta = analyticsRangeFromControls();
-  const requestId = state.analytics.requestId + 1;
-  state.analytics.requestId = requestId;
-  state.analytics.loading = true;
-  state.analytics.error = '';
-  renderAnalyticsDashboard(rangeMeta);
-
-  try {
-    const queuePromise = loadAnalyticsQueueOptions();
-    const [current, previous, coverage, realtime, liveCalls, queues] = await Promise.all([
-      fetchAnalyticsKpi(rangeMeta.current),
-      fetchAnalyticsKpi(rangeMeta.previous).catch(() => emptyKpiEnvelope()),
-      api('reporting', 'reports/coverage').catch(() => ({ implemented_metrics: [], dimensions: [], supported_filters: [] })),
-      api('supervisor', 'supervisor/realtime').catch(() => ({ agents: { total: 0, by_state: {} }, queues: [] })),
-      api('supervisor', 'supervisor/live-calls?limit=20').catch(() => ({ items: [] })),
-      queuePromise,
-    ]);
-
-    if (requestId !== state.analytics.requestId) {
-      return;
-    }
-
-    state.analytics.overview = current || emptyKpiEnvelope(rangeMeta.current.from.toISOString(), rangeMeta.current.to.toISOString());
-    state.analytics.compare = previous || emptyKpiEnvelope(rangeMeta.previous.from.toISOString(), rangeMeta.previous.to.toISOString());
-    state.analytics.coverage = coverage || { implemented_metrics: [], dimensions: [], supported_filters: [] };
-    state.analytics.realtime = realtime || { agents: { total: 0, by_state: {} }, queues: [] };
-    state.analytics.liveCallsCount = Array.isArray(liveCalls?.items) ? liveCalls.items.length : 0;
-
-    const byChannel = current?.breakdowns?.by_channel || {};
-    state.analytics.channelRows = Object.entries(byChannel)
-      .map(([channel, payload]) => ({
-        channel,
-        total: Number(payload?.total || 0),
-        answered: Number(payload?.answered || 0),
-        abandoned: Number(payload?.abandoned || 0),
-      }))
-      .sort((a, b) => b.total - a.total || a.channel.localeCompare(b.channel));
-
-    const [trend, queueRows] = await Promise.all([
-      loadAnalyticsTrend(rangeMeta, requestId),
-      loadAnalyticsQueueRows(rangeMeta, queues, requestId),
-    ]);
-
-    if (requestId !== state.analytics.requestId) {
-      return;
-    }
-
-    state.analytics.trend = trend;
-    state.analytics.queueRows = queueRows;
-    state.analytics.loading = false;
-    renderAnalyticsDashboard(rangeMeta);
-
-    if (!silent) {
-      log('Analytics dashboard updated', {
-        total: current?.volume?.total || 0,
-        queues: queueRows.length,
-        trend_points: trend.length,
-      });
-    }
-  } catch (err) {
-    if (requestId !== state.analytics.requestId) {
-      return;
-    }
-    state.analytics.loading = false;
-    state.analytics.error = err.message;
-    state.analytics.overview = emptyKpiEnvelope();
-    state.analytics.compare = emptyKpiEnvelope();
-    state.analytics.trend = [];
-    state.analytics.channelRows = [];
-    state.analytics.queueRows = [];
-    renderAnalyticsDashboard(rangeMeta);
-    if (!silent) {
-      log('Не удалось обновить аналитическую витрину', { error: err.message });
-    }
-  }
-}
-
-function handleAnalyticsQueueClick(event) {
-  const button = event.target.closest('[data-analytics-queue-id]');
-  if (!button) {
-    return;
-  }
-  const queueId = button.dataset.analyticsQueueId || 'all';
-  state.analytics.queueId = queueId;
-  $('analyticsQueue').value = queueId;
-  $('queueMetricId').value = queueId;
-  void loadAnalyticsDashboard();
-}
-
 function formatTime(ts) {
   if (!ts) {
     return '-';
@@ -1290,11 +513,7 @@ async function loadKnowledgeCategories(silent = false) {
 
 async function loadKnowledgeArticles(silent = false) {
   const query = $('kbSearchQuery').value.trim();
-  const language = $('kbSearchLanguage') ? $('kbSearchLanguage').value.trim() : '';
   const params = new URLSearchParams({ q: query, limit: '100' });
-  if (language) {
-    params.set('language', language);
-  }
   const data = await api('kb', `knowledge/search?${params.toString()}`);
   state.knowledge.articles = Array.isArray(data) ? data : [];
   state.knowledge.lastQuery = query;