Add configurable AI operator persona

services/shared/models.py

@@ -151,6 +151,39 @@ class VoiceTTSConfigOut(BaseModel):
     voice_options: dict[str, dict[str, list[VoiceTTSVoiceOption]]] = Field(default_factory=dict)
 
 
+class AIOperatorConfig(BaseModel):
+    agent_name: str = Field(default="Айнур", min_length=1)
+    company_name: str = Field(default="DigiOps", min_length=1)
+    base_system_prompt: str = Field(min_length=1)
+    identity_reply_ru: str = Field(min_length=1)
+    identity_reply_kz: str = Field(min_length=1)
+    voice_greeting_ru: str = Field(min_length=1)
+    voice_greeting_kz: str = Field(min_length=1)
+
+    @field_validator(
+        "agent_name",
+        "company_name",
+        "base_system_prompt",
+        "identity_reply_ru",
+        "identity_reply_kz",
+        "voice_greeting_ru",
+        "voice_greeting_kz",
+        mode="before",
+    )
+    @classmethod
+    def _trim_required_text(cls, value: str) -> str:
+        normalized = str(value or "").strip()
+        if not normalized:
+            raise ValueError("Text value is required")
+        return normalized
+
+
+class AIOperatorConfigOut(BaseModel):
+    config: AIOperatorConfig
+    updated_at: str | None = None
+    source: Literal["defaults", "database"] = "defaults"
+
+
 class HealthResponse(BaseModel):
     status: str
     service: str