Add voice name flow controls and analytics

tests/test_asterisk_bridge_service.py

@@ -861,6 +861,140 @@ def test_call_started_uses_api_fallback_after_create_failure(monkeypatch, tmp_pa
         session.close()
 
 
+def test_voice_ai_summary_exposes_customer_name_state_for_operator(tmp_path):
+    now = utc_now_iso()
+    call_id = f"call_voice_summary_{tmp_path.name}"
+    session_id = f"avs_voice_summary_{tmp_path.name}"
+    ai_session_id = f"ais_voice_summary_{tmp_path.name}"
+    interaction_id = f"int_voice_summary_{tmp_path.name}"
+
+    session = get_session()
+    try:
+        session.add(
+            AsteriskCallLinkRow(
+                call_id=call_id,
+                linked_id=f"linked_voice_summary_{tmp_path.name}",
+                queue_code="voice_support",
+                queue_id="que_voice_support",
+                interaction_id=interaction_id,
+                caller_number="+77010001122",
+                caller_name="Summary Caller",
+                status="active",
+                telephony_status="connected",
+                claimed_by_user=None,
+                claimed_at=None,
+                operator_extension=None,
+                channel_name="PJSIP/1001-000099",
+                started_at=now,
+                connected_at=now,
+                ended_at=None,
+                updated_at=now,
+                voice_session_id=session_id,
+                ai_session_id=ai_session_id,
+                ai_state="handoff_required",
+                ai_handoff_reason="customer requested operator",
+                ai_last_model_at=now,
+                voice_start_language="ru",
+                customer_name_status="name_followup_required",
+                customer_name_value="Айдос",
+                customer_name_source="voice_start",
+                customer_name_resolved_at=now,
+            )
+        )
+        session.add(
+            AISessionRow(
+                session_id=ai_session_id,
+                channel="voice",
+                call_id=call_id,
+                thread_id=None,
+                interaction_id=interaction_id,
+                customer_id="cus_voice_summary",
+                agent_profile="voice_support",
+                language="ru",
+                status="handoff_required",
+                summary_text="AI collected context and asked for operator handoff.",
+                last_user_message_id=None,
+                last_ai_message_id=None,
+                handoff_reason="customer requested operator",
+                created_at=now,
+                updated_at=now,
+                closed_at=None,
+            )
+        )
+        session.add(
+            VoiceAISessionRow(
+                session_id=session_id,
+                call_id=call_id,
+                linked_id=f"linked_voice_summary_{tmp_path.name}",
+                interaction_id=interaction_id,
+                customer_id="cus_voice_summary",
+                queue_id="que_voice_support",
+                ai_session_id=ai_session_id,
+                agent_profile="voice_support",
+                language="ru",
+                asr_provider="openai",
+                tts_provider="yandex",
+                status="handoff_requested",
+                handoff_reason="customer requested operator",
+                handoff_target_queue_id="que_voice_support",
+                disclosure_played_at=now,
+                last_user_utterance_at=now,
+                last_ai_reply_at=now,
+                started_at=now,
+                updated_at=now,
+                ended_at=None,
+                voice_start_language="ru",
+                customer_name_status="name_followup_required",
+                customer_name_value="Айдос",
+                customer_name_source="voice_start",
+                customer_name_resolved_at=now,
+            )
+        )
+        session.add_all(
+            [
+                VoiceTranscriptSegmentRow(
+                    segment_id=f"{session_id}_seg_1",
+                    session_id=session_id,
+                    call_id=call_id,
+                    interaction_id=interaction_id,
+                    sequence_no=1,
+                    speaker="caller",
+                    source_type="voice_asr",
+                    text="Соедините с оператором",
+                    confidence=0.96,
+                    is_final=True,
+                    barge_in_interrupted=False,
+                    payload_json="{}",
+                    created_at=now,
+                ),
+                VoiceTranscriptSegmentRow(
+                    segment_id=f"{session_id}_seg_2",
+                    session_id=session_id,
+                    call_id=call_id,
+                    interaction_id=interaction_id,
+                    sequence_no=2,
+                    speaker="assistant",
+                    source_type="voice_policy",
+                    text="Сейчас переведу вас на оператора.",
+                    confidence=None,
+                    is_final=True,
+                    barge_in_interrupted=False,
+                    payload_json="{}",
+                    created_at=now,
+                ),
+            ]
+        )
+        session.commit()
+    finally:
+        session.close()
+
+    summary = bridge_module._voice_ai_summary_for_call(call_id)
+
+    assert summary is not None
+    assert summary.customer_name_status == "name_followup_required"
+    assert summary.customer_name_value == "Айдос"
+    assert summary.customer_name_source == "voice_start"
+    assert summary.voice_start_language == "ru"
 def test_call_started_re_raises_original_create_error_when_all_fallbacks_fail(monkeypatch, tmp_path):
     monkeypatch.setenv("ASTERISK_QUEUE_MAP_JSON", '{"lab":"que_lab"}')
 
@@ -3153,9 +3287,12 @@ def test_voice_ai_handoff_revives_false_ended_call_when_channel_is_resolvable(mo
 
     assert result.call_id == call_id
     assert ami_calls
-    assert ami_calls[0][0] == "Redirect"
-    assert ami_calls[0][1]["Channel"] == "PJSIP/1001-0000077"
-    assert ami_calls[0][1]["Exten"] == "2001"
+    assert [call[0] for call in ami_calls[:4]] == ["Setvar", "Setvar", "Setvar", "Setvar"]
+    assert ami_calls[0][1]["Variable"] == "MVPCC_START_LANGUAGE"
+    assert ami_calls[3][1]["Variable"] == "MVPCC_CUSTOMER_NAME_SOURCE"
+    assert ami_calls[-1][0] == "Redirect"
+    assert ami_calls[-1][1]["Channel"] == "PJSIP/1001-0000077"
+    assert ami_calls[-1][1]["Exten"] == "2001"
     payload = {
         "status_label": "AI передал звонок оператору",
         "customer_request_text": "Соедините меня с оператором",