Fix AI not asking name during IVR flow by enforcing voice_start profile

2026-04-07 00:13:22 +05:00
parent da2cd31c32
commit e2148a5cb3
1 changed files with 5 additions and 1 deletions
@@ -231,10 +231,14 @@ def ai_voice_config_for_queue(queue_code: str | None) -> dict[str, Any] | None:
        next_queue_id = queue_map().get(next_queue_code)
    if stage == "voice_start" and not handoff_queue_id:
        handoff_queue_id = next_queue_id
+    agent_profile = str(item.get("agent_profile") or "voice_support").strip() or "voice_support"
+    if (key.startswith("ivr_") and "_ai" in key) or key == "voice_lab_ivr":
+        agent_profile = "voice_start"
+    
    return {
        "queue_code": key,
        "mode": "ai_first",
-        "agent_profile": str(item.get("agent_profile") or "voice_support").strip() or "voice_support",
+        "agent_profile": agent_profile,
        "language": str(item.get("language") or "").strip() or None,
        "stage": stage,
        "next_queue_code": next_queue_code,