diff --git a/services/ai_orchestrator_service/voice.py b/services/ai_orchestrator_service/voice.py
index fa29e7a..04ac415 100644
--- a/services/ai_orchestrator_service/voice.py
+++ b/services/ai_orchestrator_service/voice.py
@@ -712,8 +712,7 @@ def _voice_downstream_name_update(
             action = "provide" if not name_value else "confirm"
             candidate = candidate or name_value
     elif status == "name_obtained":
-        if explicit_candidate and candidate_key and candidate_key != current_key:
-            action = "correct"
+        pass
     else:
         if explicit_candidate:
             action = "provide"
@@ -1121,10 +1120,19 @@ def _voice_llm_prompt_messages(
     if name_status in ("name_not_obtained", "name_followup_required"):
         system_prompt += (
             " The user's name is not yet obtained. If the user explicitly provided their name in this turn, "
-            "extract it into the `extracted_name` JSON field. If they did not provide a name or just stated a problem "
+            "extract it into the `extracted_name` JSON field. Extract ONLY the actual name, not surrounding words "
+            "like commands or verbs (e.g. from 'Меня зовут Ернор. Перезаписать.' extract only 'Ернор'). "
+            "If they did not provide a name or just stated a problem "
             "(e.g., 'У меня не работает интернет'), set `extracted_name` to null and politely ask for their name "
             "in your `reply_text` before assisting."
         )
+    elif name_status == "name_obtained" and name_value:
+        system_prompt += (
+            f" The customer's name is currently recorded as '{name_value}'. "
+            "If the user explicitly corrects their name in this turn (e.g. 'Нет, меня зовут X' or 'Моё имя Y'), "
+            "extract the corrected name into `extracted_name`. Extract ONLY the actual name. "
+            "Otherwise set `extracted_name` to null."
+        )
 
     return [
         {
@@ -1965,7 +1973,7 @@ def turn_voice_session(session_id: str, payload: VoiceAITurnIn) -> VoiceAITurnDe
             customer_name_status=name_update["status"],
         )
 
-        if decision.get("extracted_name") and name_update["status"] not in ("name_obtained", "name_obtained_previously"):
+        if decision.get("extracted_name"):
             name_update["status"] = "name_obtained"
             name_update["value"] = str(decision["extracted_name"]).strip()
             name_update["source"] = "llm_extraction"