- routing-service: GET /escalations (list recent escalation attempts)
- supervisor UI: new panel showing the real agent pool (status, level,
tenant, skills, calls handled) fed by GET /agents, with a form to add
operators to the pool
- supervisor UI: new live escalation feed (AI->L2 handoffs, status,
assigned operator), auto-refreshed every 5s alongside live calls
- docs: longread.md — deep architecture/flow review of the whole
platform (services, event bus reality vs docs, AI/ML stack honesty
check, tech debt inventory)
- ai_orchestrator_service/voice.py: drop _voice_decision_legacy
(unreferenced) and the shadowed first _voice_decision definition
(silently overwritten by the real one, dead code)
- ui/analyst/app.js: drop duplicate dead definitions of
loadSavedAnalyticsViews/saveAnalyticsView/deleteAnalyticsView and
the first loadAnalyticsTrend implementation, all shadowed by later
declarations in the same file; kept the intentional AI-mode
drilldown wrapper layer (openAnalyticsDrilldown/exportAnalyticsDrilldownCsv/etc.)
since that duplication is deliberate delegation, not dead code
- ui/operator/vendor/sip-0.21.2.min.js: remove byte-identical orphaned
duplicate of ui/operator/sip-0.21.2.min.js (unreferenced anywhere)
Verified via full pytest run: identical set of 97 pre-existing
failures before and after (sales_* test-isolation ordering issue and
one known persona-prompt test), no new regressions.
Co-Authored-By: Claude Sonnet 5 <noreply@anthropic.com>
Hermes Agent