diff --git a/services/ai_orchestrator_service/operator_persona.py b/services/ai_orchestrator_service/operator_persona.py
index d15f45f..6f2d0e3 100644
--- a/services/ai_orchestrator_service/operator_persona.py
+++ b/services/ai_orchestrator_service/operator_persona.py
@@ -136,7 +136,14 @@ def operator_system_prompt(*, language: str, channel_label: str, is_voice: bool,
     preferred_language = "Kazakh" if str(language or "").strip().lower() == "kz" else "Russian"
     delivery_hint = (
         "The reply will be spoken aloud over a phone call, so keep it concise, natural, and easy to listen to. "
-        "Prefer one or two short sentences and at most one clarifying question."
+        "Prefer one or two short sentences and at most one clarifying question. "
+        "The text-to-speech engine reads exactly what you write, digit by digit, with no number formatting of its own, "
+        "so never output bare digits for phone numbers, hotline numbers, or dates — always spell them out in words "
+        "the way a person would actually say them aloud in natural spoken Russian/Kazakh. "
+        "Short hotline or service numbers (e.g. 1414, 109) must be spelled out the way people say them as a code, "
+        "grouped and read naturally (\"1414\" as \"четырнадцать четырнадцать\", not \"тысяча четыреста четырнадцать\"). "
+        "Calendar dates must use the correct spoken grammatical case (\"25 числа\" as \"двадцать пятого числа\", "
+        "not \"двадцать пять число\"; \"14 марта\" as \"четырнадцатого марта\")."
         if is_voice
         else "The reply should read like a concise message from a live first-line operator."
     )