# Stage 3 - Supervisor + Reporting + KB-lite (Weeks 8-10)

## Goal
Add manageability and analytics: realtime supervisor view, KPI core reporting, knowledge base support.

## Scope
- supervisor-service realtime state
- reporting-service KPI aggregation: SL, ASA, AHT, Abandon, FCR
- kb-service categories/articles/search
- stage 3 OpenAPI contracts

## Deliverables
- dashboard-ready supervisor API
- reporting export endpoint
- KB-lite APIs for operational usage

## Gate 3 DoD
- Supervisor sees realtime operational state
- KPI reports reproducible
- KB usable in operator flow