# Stage 2 - Operator Core (Weeks 4-7)

## Goal
Deliver real operator flow for `voice + Telegram` with interaction lifecycle.

## Scope
- customer-service (cards/search/history)
- interaction-service (create/assign/status/escalate/timeline)
- routing-service (queues/rules/route)
- voice-adapter-service (Asterisk events)
- telegram-adapter-service (webhook/messages)

## Deliverables
- operator core APIs in services
- stage 2 OpenAPI contracts
- smoke scripts and tests for e2e API-level scenarios

## Gate 2 DoD
- Operator can process both channels from unified interaction model
- Status and history are consistent
- Escalation and assignment work without manual workaround