ALTER TABLE asterisk_call_links ADD COLUMN tenant_id TEXT;
ALTER TABLE asterisk_call_links ADD COLUMN current_level TEXT;
ALTER TABLE asterisk_call_links ADD COLUMN required_skills_json TEXT NOT NULL DEFAULT '[]';
ALTER TABLE asterisk_call_links ADD COLUMN priority INTEGER NOT NULL DEFAULT 3;
CREATE INDEX IF NOT EXISTS idx_asterisk_call_links_tenant_id ON asterisk_call_links(tenant_id);
CREATE INDEX IF NOT EXISTS idx_asterisk_call_links_current_level ON asterisk_call_links(current_level);

CREATE TABLE IF NOT EXISTS agents (
  id INTEGER PRIMARY KEY AUTOINCREMENT,
  agent_id TEXT NOT NULL UNIQUE,
  tenant_ids_json TEXT NOT NULL DEFAULT '[]',
  extension TEXT NOT NULL,
  endpoint TEXT,
  display_name TEXT NOT NULL,
  level TEXT NOT NULL,
  skills_json TEXT NOT NULL DEFAULT '[]',
  status TEXT NOT NULL DEFAULT 'OFFLINE',
  current_call_id TEXT,
  max_concurrent_calls INTEGER NOT NULL DEFAULT 1,
  enabled BOOLEAN NOT NULL DEFAULT 1,
  calls_handled_count INTEGER NOT NULL DEFAULT 0,
  created_at TEXT NOT NULL,
  updated_at TEXT NOT NULL
);

CREATE INDEX IF NOT EXISTS ix_agents_agent_id ON agents(agent_id);
CREATE INDEX IF NOT EXISTS ix_agents_extension ON agents(extension);
CREATE INDEX IF NOT EXISTS ix_agents_level ON agents(level);
CREATE INDEX IF NOT EXISTS ix_agents_status ON agents(status);
CREATE INDEX IF NOT EXISTS ix_agents_current_call_id ON agents(current_call_id);
CREATE INDEX IF NOT EXISTS ix_agents_enabled ON agents(enabled);
CREATE INDEX IF NOT EXISTS idx_agents_level_status_enabled ON agents(level, status, enabled);

CREATE TABLE IF NOT EXISTS escalations (
  id INTEGER PRIMARY KEY AUTOINCREMENT,
  escalation_id TEXT NOT NULL UNIQUE,
  call_id TEXT NOT NULL,
  tenant_id TEXT,
  from_level TEXT NOT NULL,
  to_level TEXT NOT NULL,
  reason_code TEXT NOT NULL,
  required_skills_json TEXT NOT NULL DEFAULT '[]',
  priority INTEGER NOT NULL DEFAULT 3,
  topic TEXT,
  summary TEXT,
  status TEXT NOT NULL DEFAULT 'requested',
  assigned_agent_id TEXT,
  requested_at TEXT NOT NULL,
  connected_at TEXT,
  completed_at TEXT
);

CREATE INDEX IF NOT EXISTS ix_escalations_escalation_id ON escalations(escalation_id);
CREATE INDEX IF NOT EXISTS ix_escalations_call_id ON escalations(call_id);
CREATE INDEX IF NOT EXISTS ix_escalations_tenant_id ON escalations(tenant_id);
CREATE INDEX IF NOT EXISTS ix_escalations_from_level ON escalations(from_level);
CREATE INDEX IF NOT EXISTS ix_escalations_to_level ON escalations(to_level);
CREATE INDEX IF NOT EXISTS ix_escalations_reason_code ON escalations(reason_code);
CREATE INDEX IF NOT EXISTS ix_escalations_status ON escalations(status);
CREATE INDEX IF NOT EXISTS ix_escalations_assigned_agent_id ON escalations(assigned_agent_id);
CREATE INDEX IF NOT EXISTS ix_escalations_requested_at ON escalations(requested_at);
CREATE INDEX IF NOT EXISTS idx_escalations_call_id_status ON escalations(call_id, status);

CREATE TABLE IF NOT EXISTS routing_rules (
  id INTEGER PRIMARY KEY AUTOINCREMENT,
  rule_id TEXT NOT NULL UNIQUE,
  from_level TEXT NOT NULL,
  to_level TEXT NOT NULL,
  reason_code TEXT,
  enabled BOOLEAN NOT NULL DEFAULT 1,
  priority INTEGER NOT NULL DEFAULT 3,
  created_at TEXT NOT NULL,
  updated_at TEXT NOT NULL
);

CREATE INDEX IF NOT EXISTS ix_routing_rules_rule_id ON routing_rules(rule_id);
CREATE INDEX IF NOT EXISTS ix_routing_rules_from_level ON routing_rules(from_level);
CREATE INDEX IF NOT EXISTS ix_routing_rules_to_level ON routing_rules(to_level);
CREATE INDEX IF NOT EXISTS ix_routing_rules_reason_code ON routing_rules(reason_code);
CREATE INDEX IF NOT EXISTS ix_routing_rules_enabled ON routing_rules(enabled);