# Runbook - Track 12 Operator Voice UX

Use this runbook to validate the frozen operator voice baseline after Track 12.

## Preconditions

- Platform is running locally or in QA
- `ASTERISK_CALLCONTROL_ENABLED=1`
- operator softphone is registered: `2001` or `2002`
- caller softphone `1001` can call `7000`

## Operator model

- The phone answer happens in `MicroSIP/Zoiper`
- Browser action `Принять в работу` does not answer media
- Browser actions manage ownership and call-control in the platform
- `Активные звонки` shows only live bridge-backed calls
- `Только что завершённые` shows short-lived recent terminal calls

## Happy path

1. Open `/operator` and log in as `operator / op12345`.
2. Place a call `1001 -> 7000`.
3. Answer in `MicroSIP/Zoiper`.
4. Confirm the card appears in `Активные звонки`.
5. Click `Принять в работу`.
6. Confirm the card stays in `Активные звонки`.
7. Click `Завершить`.
8. Confirm the card moves to `Только что завершённые`.
9. Open `/supervisor` and verify the imported recording.

## Transfer path

1. Repeat the call flow.
2. Click `Принять в работу`.
3. Set:
   - `target type = extension`
   - `target value = 2002`
4. Click `Передать`.
5. Confirm the card moves to `Только что завершённые`.
6. Confirm the recent card shows transfer as the terminal action.

## Passive path

1. Place a call and answer it in SIP.
2. Do not click any browser action for at least 30-40 seconds.
3. Confirm the call stays in `Активные звонки` until the real hangup.

## Failure cues

- If `Живые звонки` shows `interaction:int_*`, the browser is using stale assets
- If a call disappears before the real hangup, inspect bridge reconciliation behavior
- If `Передать` succeeds in SIP but not in UI, inspect `/asterisk/live-calls/{call_id}/actions`