# Voice Baseline

Status: `Track 11/12 accepted, Track 14 browser QA path added`

This document describes what the voice path already supports today.

## What works

- Asterisk 20 on a Linux VM forwards inbound lab calls into the platform through `asterisk-bridge-service`
- A call from `1001` to `7000` creates a real voice interaction and writes:
  - `call.started`
  - `call.connected`
  - `call.ended`
  - `recording.ready`
- `/operator` shows real bridge-backed live calls in `Активные звонки`
- The operator can use accepted browser controls:
  - `Принять в работу`
  - `Завершить`
  - `Передать`
- `/operator` keeps short-lived terminal cards in `Только что завершённые`
- Recording import is automatic and `/supervisor` can play the audio back
- A QA browser softphone path is now available when:
  - bridge WebRTC config is enabled
  - the operator user has a browser SIP mapping
  - Asterisk WSS config is applied

## What this baseline does not do

- no ARI
- no attended transfer or conference
- no production cutover workflow
- no telephony redesign beyond the accepted Track 11 and Track 12 behavior
- no production browser softphone rollout yet

## Source documents

- Track 11 roadmap: `docs/roadmap/07-track11-live-operator-call-control.md`
- Track 12 roadmap: `docs/roadmap/08-track12-operator-voice-ux-hardening.md`
- Track 14 roadmap: `docs/roadmap/09-track14-browser-softphone-webrtc.md`
- Track 11 runbook: `docs/runbooks/track11-live-operator-call-control.md`
- Track 12 runbook: `docs/runbooks/track12-operator-voice-ux.md`
- Track 14 runbook: `docs/runbooks/track14-browser-softphone.md`

## Acceptance references

- Track 11 accepted package:
  - `docs/acceptance/track11/track11-acceptance.md`
- Track 12 accepted package:
  - `docs/acceptance/track12/20260307_161629/track12-acceptance.md`