digiops/call-center

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Yera All 5374c202d9 Initial import with GitLab CI/CD and registry deploy flow

2026-04-02 17:05:45 +05:00

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Asterisk UserEvent Contract

Track 9 uses dialplan-generated UserEvent frames over AMI as the stable bridge contract between Asterisk and the platform.

The bridge listens only for UserEvent names starting with MVPCC.

`MVPCCCallStarted`

Required fields:

CallID
LinkedID
CallerNumber
CallerName
QueueCode
Extension
Context
Direction

Example:

Event: UserEvent
UserEvent: MVPCCCallStarted
CallID: 1740912000.12
LinkedID: 1740912000.12
CallerNumber: 1001
CallerName: Lab Caller
QueueCode: voice_lab
Extension: 7000
Context: from-softphones
Direction: inbound

`MVPCCCallEnded`

Required fields:

CallID
LinkedID
HangupCause
DurationSeconds

`MVPCCRecordingReady`

Required fields:

CallID
LinkedID
RemotePath
FileName
MimeType
DurationSeconds

Notes:

RemotePath is the absolute path on the Asterisk Linux VM.
The platform downloads the file over SFTP, then uploads it into recording-service.