call-center/docs/runbooks/backup-restore.md

Runbook - Backup and Restore (Stage 4)

Backup

• Stop write-heavy operations (or enter maintenance window).
• Run backup script:
  • powershell -ExecutionPolicy Bypass -File scripts/backup_data.ps1
• Keep backup config (values.yaml, contracts, runbooks).

Restore drill

1. Start clean environment
2. Re-apply deployment manifests
3. Restore snapshots:
   • powershell -ExecutionPolicy Bypass -File scripts/restore_data.ps1 -BackupZip <zip-path>
4. Validate smoke scenarios:
   • login
   • create interaction
   • KPI endpoint

Acceptance

• RTO and data integrity documented in pilot protocol