call-center/docs/runbooks/load-test-plan.md

Load Test Plan (Stage 4)

Target

• 100 concurrent voice sessions
• 100 concurrent digital sessions
• Script entrypoint:
  • python scripts/load_test.py --base-url http://localhost:8080 --voice 100 --digital 100
  • or the profile-based equivalent:
    • python scripts/load_test.py --base-url http://localhost:8080 --profile baseline_100_100

Metrics

• API error rate
• P95 response latency
• queue processing delay
• service availability during load

Success criteria

• No critical errors
• Stable response times under threshold
• No data loss in interaction lifecycle