call-center/docs/uat/session-template.md

UAT Session Protocol

Session Metadata

• Session ID:
• Date:
• Start time:
• End time:
• Environment URL:
• Build/version:
• Deployment date:
• Cluster/namespace:

Scope Confirmation

• MVP pilot scope reviewed against docs/gates/mvp-pilot-baseline.md
• Out-of-scope requests redirected to docs/roadmap/05-wave2-backlog.md
• API stabilization rules acknowledged (backward-compatible fixes only)

Participants

• Operators:
• Supervisor:
• Analyst:
• Admin:
• Business owner:
• IT owner:

Preconditions

• Preflight report attached (docs/uat/evidence/preflight_*.md)
• Test accounts are active
• Test queue is configured
• Recording and audit logging are enabled
• Defect log prepared from docs/uat/defect-log-template.csv

Execution Summary

• Mandatory scenarios executed:
• Passed:
• Failed:
• Blocked:

Defect Summary

• P1:
• P2:
• P3:
• P4:
• Defect log attachment:

Decision

• Accepted with conditions
• Accepted for pilot completion
• Not accepted

Accepted with conditions is allowed only when all P1 and P2 items are closed and remaining P3/P4 findings are explicitly deferred to Wave 2.

Comments

• Business comments:
• IT comments:
• Deferred backlog references:

Signatures

• Business owner:
• IT owner:
• Supervisor representative:
• Date: