call-center/docs/runbooks/management-demo-brief.md

Management Demo Brief

Use this note during the meeting so the demo stays short and clear.

One-minute version

1. Open http://localhost:8080/operator.
2. Log in as admin / admin123.
3. Show one closed interaction and one active interaction.
4. Show the supervisor summary.
5. Show the KPI summary.

Three-minute version

1. Show the demo checklist at the top of the screen.
2. Explain that the stand is started by one command and loaded with demo data.
3. Open customers and interactions.
4. Show assignment, transfer to second line, and closing.
5. Trigger the voice, Telegram, Webchat, and Email channel checks.
6. Search KB for demo-showcase.
7. Show supervisor and KPI summary cards.

What to say by block

• Session: role-based access and a working login flow.
• Customers: the platform stores and finds client cards.
• Interactions: the request can be created, assigned, escalated, and closed.
• Integrations: the system accepts voice, Telegram, Webchat, and Email events.
• Knowledge Base: the operator can quickly find a prepared answer.
• Supervisor: the lead sees current queue and agent state.
• KPI: the system already calculates core operational metrics.

Five short answers

• What is ready: MVP with operator flow, integrations, KB, supervisor, KPI, and the first Wave 2 webchat/email channels.
• What is not yet final: this is a pilot-ready MVP, not a full production rollout.
• What is the stack: Python/FastAPI backend, browser UI, microservice layout.
• What about telephony: the voice integration contour is ready and demonstrated by event intake.
• What is next: a separate Wave 2 with SSO, extra channels, expanded admin UX, and scaling.