call-center/ui/operator/styles.css

:root {
  --bg-app: #f5f7fb;
  --bg-soft: #eef2f8;
  --bg-panel: #ffffff;
  --bg-panel-2: #fbfcff;
  --line: #d9e0ea;
  --line-strong: #cad4e2;
  --text: #10213d;
  --text-soft: #617089;
  --text-faint: #8c99ad;
  --primary: #3366e8;
  --primary-soft: #edf2ff;
  --primary-line: #d4def9;
  --success: #0f9f6f;
  --success-soft: #e8f9f1;
  --warning: #f59e0b;
  --warning-soft: #fff5dd;
  --danger: #ef4444;
  --danger-soft: #fff0f0;
  --shadow: 0 18px 40px rgba(16, 33, 61, 0.06);
  --radius-xl: 22px;
  --radius-lg: 16px;
  --radius-md: 12px;
}

* {
  box-sizing: border-box;
}

[hidden] {
  display: none !important;
}

html,
body {
  margin: 0;
  min-height: 100vh;
}

body {
  background:
    radial-gradient(circle at top right, rgba(51, 102, 232, 0.06), transparent 28%),
    linear-gradient(180deg, #f8faff 0%, var(--bg-app) 32%, #f2f5fa 100%);
  color: var(--text);
  font-family: "IBM Plex Sans", "Segoe UI", sans-serif;
}

h1,
h2,
.eyebrow,
.btn,
.brand-title,
.nav-link,
.summary-value,
.status-pill {
  font-family: "Manrope", "IBM Plex Sans", sans-serif;
}

a {
  color: inherit;
  text-decoration: none;
}

.bg-orb {
  display: none;
}

.app-shell {
  min-height: 100vh;
  display: block;
}

.sidebar {
  width: 300px;
  background: rgba(255, 255, 255, 0.9);
  border-right: 1px solid var(--line);
  padding: 24px 20px;
  display: flex;
  flex-direction: column;
  gap: 24px;
  position: fixed;
  top: 0;
  left: 0;
  bottom: 0;
  min-height: 100vh;
  overflow-y: auto;
  z-index: 20;
}

.brand {
  display: flex;
  align-items: center;
  gap: 14px;
  padding: 4px 8px;
}

.brand-mark {
  width: 40px;
  height: 40px;
  border-radius: 12px;
  display: grid;
  place-items: center;
  background: linear-gradient(135deg, #2d63ea, #4b79f5);
  color: #fff;
  font-size: 22px;
  font-weight: 800;
}

.brand-title {
  font-size: 28px;
  font-weight: 800;
  letter-spacing: -0.03em;
}

.brand-sub {
  margin-top: 4px;
  color: var(--text-soft);
  font-size: 13px;
}

.nav-menu {
  display: grid;
  gap: 8px;
}

.nav-group {
  display: grid;
  gap: 6px;
}

.nav-label {
  padding: 0 12px;
  font-size: 11px;
  font-weight: 700;
  color: var(--text-faint);
  text-transform: uppercase;
  letter-spacing: 0.08em;
}

.nav-link {
  display: flex;
  align-items: center;
  gap: 12px;
  padding: 12px 14px;
  border-radius: 14px;
  color: var(--text-soft);
  font-size: 15px;
  font-weight: 700;
  transition: 0.18s ease;
}

.nav-link:hover {
  background: #f4f7fd;
  color: var(--text);
}

.nav-link.active {
  background: var(--primary-soft);
  color: var(--primary);
  border: 1px solid var(--primary-line);
}

.nav-bullet {
  width: 10px;
  height: 10px;
  border-radius: 50%;
  background: currentColor;
  opacity: 0.25;
}

.nav-link.active .nav-bullet {
  opacity: 1;
}

.sidebar-footer {
  margin-top: auto;
  padding: 16px 14px;
  border-radius: 16px;
  background: linear-gradient(180deg, #f7f9fe, #eef3fb);
  border: 1px solid var(--line);
}

.sidebar-footer strong {
  display: block;
  margin-bottom: 6px;
}

.sidebar-footer p {
  margin: 0;
  font-size: 13px;
  color: var(--text-soft);
  line-height: 1.45;
}

.sidebar-footer .btn {
  width: 100%;
  margin-top: 12px;
}

.login-shell {
  min-height: 100vh;
  display: grid;
  place-items: center;
  padding: 32px;
}

.login-layout {
  width: min(1120px, 100%);
}

.login-card {
  padding: 26px;
}

.login-grid {
  display: grid;
  grid-template-columns: repeat(3, minmax(0, 1fr));
  gap: 14px;
  align-items: end;
  margin-top: 18px;
}

.login-layout .login-grid > .row:nth-child(2) {
  display: none;
}

.recording-detail {
  display: grid;
  gap: 12px;
  margin-top: 16px;
}

.recording-detail audio {
  width: 100%;
}

.login-grid .actions {
  flex-direction: column;
}

.login-brand {
  display: flex;
  align-items: center;
  gap: 14px;
  margin-bottom: 18px;
}

.login-brand-copy strong {
  display: block;
  font-size: 26px;
  font-weight: 800;
  letter-spacing: -0.03em;
}

.login-brand-copy span {
  color: var(--text-soft);
  font-size: 14px;
}

.workspace {
  min-width: 0;
  margin-left: 300px;
}

.workspace-topbar {
  height: 84px;
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 18px;
  padding: 16px 32px;
  background: rgba(255, 255, 255, 0.88);
  border-bottom: 1px solid var(--line);
  backdrop-filter: blur(12px);
  position: sticky;
  top: 0;
  z-index: 10;
}

.search-box {
  flex: 1;
  max-width: 720px;
  position: relative;
}

.search-box::before {
  content: "⌕";
  position: absolute;
  left: 16px;
  top: 50%;
  transform: translateY(-50%);
  color: var(--text-faint);
  font-size: 18px;
  pointer-events: none;
}

.app-search {
  width: 100%;
  height: 48px;
  padding: 0 16px 0 48px;
  border-radius: 14px;
  border: 1px solid var(--line);
  background: #f8faff;
  color: var(--text);
  font-size: 16px;
}

.topbar-actions {
  display: flex;
  align-items: center;
  gap: 14px;
}

.phone-entrypoint {
  position: relative;
}

.phone-chip {
  min-height: 42px;
  padding: 0 14px;
  border-radius: 999px;
  border: 1px solid var(--line);
  background: #fff;
  color: var(--text);
  display: inline-flex;
  align-items: center;
  gap: 10px;
  cursor: pointer;
}

.phone-chip-dot {
  width: 10px;
  height: 10px;
  border-radius: 50%;
  background: #a9b5c7;
  flex: 0 0 auto;
}

.phone-chip-copy {
  display: grid;
  gap: 1px;
  text-align: left;
}

.phone-chip-title {
  font-size: 11px;
  font-weight: 800;
  color: var(--text-faint);
  letter-spacing: 0.08em;
  text-transform: uppercase;
}

.phone-chip-status {
  font-size: 13px;
  font-weight: 800;
}

.phone-chip[data-state="registered"] .phone-chip-dot,
.phone-chip[data-state="active"] .phone-chip-dot {
  background: var(--success);
}

.phone-chip[data-state="incoming"] .phone-chip-dot {
  background: var(--warning);
}

.phone-chip[data-state="connecting"] .phone-chip-dot,
.phone-chip[data-state="ending"] .phone-chip-dot {
  background: var(--primary);
}

.phone-chip[data-state="disabled"] .phone-chip-dot,
.phone-chip[data-state="unavailable"] .phone-chip-dot,
.phone-chip[data-state="offline"] .phone-chip-dot {
  background: var(--text-faint);
}

.phone-settings {
  position: absolute;
  top: calc(100% + 10px);
  right: 0;
  width: min(420px, 92vw);
  padding: 16px;
  border-radius: 18px;
  border: 1px solid var(--line);
  background: rgba(255, 255, 255, 0.98);
  box-shadow: 0 20px 40px rgba(16, 33, 61, 0.14);
  z-index: 30;
}

.icon-button {
  width: 42px;
  height: 42px;
  border-radius: 50%;
  border: 1px solid var(--line);
  background: #fff;
  color: var(--text-soft);
  display: grid;
  place-items: center;
  font-size: 18px;
  cursor: pointer;
}

.status-pill {
  display: inline-flex;
  align-items: center;
  gap: 8px;
  height: 42px;
  padding: 0 14px;
  border-radius: 999px;
  border: 1px solid #cfe8d6;
  background: #f2fbf5;
  color: #157347;
  font-size: 14px;
  font-weight: 800;
}

.status-pill::before {
  content: "";
  width: 8px;
  height: 8px;
  border-radius: 50%;
  background: currentColor;
}

.profile-chip {
  display: flex;
  align-items: center;
  gap: 12px;
  padding-left: 10px;
  border-left: 1px solid var(--line);
}

.avatar-badge {
  width: 42px;
  height: 42px;
  border-radius: 50%;
  display: grid;
  place-items: center;
  background: linear-gradient(180deg, #eef3ff, #e2ebff);
  color: var(--primary);
  font-weight: 800;
}

.profile-meta {
  min-width: 0;
}

.profile-name {
  font-weight: 700;
}

.profile-role {
  color: var(--text-soft);
  font-size: 12px;
}

.layout {
  padding: 28px 32px 40px;
}

.operator-view {
  display: grid;
  gap: 18px;
}

.page-hero {
  margin-bottom: 18px;
}

.customers-page-hero {
  margin-bottom: 4px;
}

.customers-page-hero .eyebrow {
  display: none;
}

.customers-page-hero h1 {
  margin: 0 0 8px;
  font-size: clamp(32px, 3.5vw, 44px);
  line-height: 1.05;
}

.customers-page-hero .hint {
  font-size: 16px;
  color: #6c7890;
}

.eyebrow {
  margin: 0;
  color: var(--primary);
  font-size: 12px;
  font-weight: 800;
  letter-spacing: 0.12em;
  text-transform: uppercase;
}

h1 {
  margin: 8px 0 6px;
  font-size: clamp(34px, 4vw, 52px);
  line-height: 1.04;
  letter-spacing: -0.04em;
}

.page-hero .hint {
  font-size: 18px;
  color: var(--text-soft);
}

.panel {
  background: var(--bg-panel);
  border: 1px solid var(--line);
  border-radius: var(--radius-xl);
  box-shadow: var(--shadow);
  padding: 20px;
}

.panel h2 {
  margin: 0 0 14px;
  font-size: 22px;
  line-height: 1.15;
  letter-spacing: -0.02em;
}

.auth {
  margin-bottom: 18px;
  display: grid;
  grid-template-columns: repeat(4, minmax(0, 1fr));
  gap: 12px;
  align-items: end;
}

.auth h2,
.auth .hint {
  grid-column: 1 / -1;
}

.row {
  display: grid;
  gap: 6px;
}

label {
  font-size: 13px;
  font-weight: 700;
  color: var(--text-soft);
}

input,
select,
textarea {
  width: 100%;
  min-height: 46px;
  border-radius: 14px;
  border: 1px solid var(--line);
  background: var(--bg-panel-2);
  color: var(--text);
  font: inherit;
  padding: 0 14px;
  outline: none;
  transition: border-color 0.15s ease, box-shadow 0.15s ease, background 0.15s ease;
}

input:focus,
select:focus,
textarea:focus {
  border-color: #b8c8ef;
  background: #fff;
  box-shadow: 0 0 0 4px rgba(51, 102, 232, 0.08);
}

input::placeholder,
textarea::placeholder {
  color: var(--text-faint);
}

.actions {
  display: flex;
  gap: 10px;
  flex-wrap: wrap;
}

.btn,
.row-actions button {
  min-height: 44px;
  padding: 0 16px;
  border: 1px solid transparent;
  border-radius: 14px;
  background: linear-gradient(180deg, #3f71ef, #2f61e0);
  color: #fff;
  font-size: 14px;
  font-weight: 800;
  cursor: pointer;
  transition: transform 0.15s ease, box-shadow 0.15s ease, border-color 0.15s ease;
  box-shadow: 0 10px 18px rgba(51, 102, 232, 0.18);
}

.btn:hover,
.row-actions button:hover {
  transform: translateY(-1px);
}

.btn.ghost,
.row-actions button {
  background: #fff;
  color: var(--primary);
  border-color: var(--primary-line);
  box-shadow: none;
}

.btn.danger {
  background: linear-gradient(180deg, #fa5d5d, #e33d3d);
  color: #fff;
  border-color: transparent;
}

.hint {
  margin: 0;
  color: var(--text-soft);
  font-size: 13px;
  line-height: 1.45;
}

.hint strong {
  color: var(--text);
}

.demo-guide {
  margin-bottom: 18px;
  background: linear-gradient(180deg, #ffffff, #f9fbff);
}

.guide-head {
  display: flex;
  align-items: flex-start;
  justify-content: space-between;
  gap: 12px;
}

.guide-badge {
  padding: 9px 12px;
  border-radius: 999px;
  border: 1px solid var(--primary-line);
  background: var(--primary-soft);
  color: var(--primary);
  font-size: 12px;
  font-weight: 800;
}

.guide-list {
  margin: 14px 0 0;
  padding-left: 20px;
  display: grid;
  gap: 8px;
  color: var(--text-soft);
  font-size: 14px;
}

.grid {
  display: grid;
  grid-template-columns: repeat(2, minmax(320px, 1fr));
  gap: 18px;
}

.panel-span-full {
  grid-column: 1 / -1;
}

.inline-form {
  display: grid;
  grid-template-columns: repeat(4, minmax(0, 1fr));
  gap: 10px;
  margin-bottom: 10px;
}

.inline-form.compact {
  grid-template-columns: 1fr auto;
}

.inline-form.split-two {
  grid-template-columns: repeat(2, minmax(0, 1fr));
}

.checkbox-label {
  display: inline-flex;
  align-items: center;
  gap: 8px;
  font-size: 0.92rem;
  color: var(--text-muted);
}

.checkbox-label input {
  width: auto;
  min-height: auto;
  margin: 0;
}

.json-textarea {
  min-height: 220px;
  font-family: "IBM Plex Mono", "IBM Plex Sans", monospace;
  font-size: 0.9rem;
}

.list {
  list-style: none;
  margin: 0;
  padding: 0;
  display: grid;
  gap: 10px;
  max-height: 280px;
  overflow: auto;
}

.list li {
  padding: 14px;
  border-radius: var(--radius-lg);
  border: 1px solid var(--line);
  background: linear-gradient(180deg, #fff, #fbfcff);
  box-shadow: 0 8px 20px rgba(16, 33, 61, 0.04);
  font-size: 14px;
  line-height: 1.45;
}

.customers-panel {
  display: grid;
  gap: 18px;
  padding: 0;
  overflow: hidden;
}

.customers-toolbar,
.customers-toolbar-left,
.customers-toolbar-right,
.customers-footer,
.customers-pager {
  display: flex;
  align-items: center;
  gap: 12px;
}

.customers-toolbar,
.customers-footer {
  justify-content: space-between;
  flex-wrap: wrap;
  padding: 18px 18px 0;
}

.customers-footer {
  padding: 16px 18px 18px;
}

.customers-toolbar-left,
.customers-toolbar-right {
  flex-wrap: wrap;
}

.customers-search {
  position: relative;
  min-width: min(100%, 420px);
  max-width: 460px;
  flex: 1;
}

.customers-search input {
  width: 100%;
  height: 46px;
  padding: 0 16px 0 44px;
  border-radius: 14px;
  border: 1px solid var(--line);
  background: #f9fbfd;
  color: var(--text);
  font-size: 15px;
}

.customers-search-icon {
  position: absolute;
  left: 16px;
  top: 50%;
  transform: translateY(-50%);
  color: var(--text-faint);
  pointer-events: none;
}

.customers-filter-btn {
  border-radius: 14px;
}

.customer-lead-form {
  margin: 0 18px;
  padding: 16px;
  border-radius: 18px;
  border: 1px solid var(--line);
  background: linear-gradient(180deg, #f8fbff, #f3f7fd);
}

.lead-table-shell {
  border-top: 1px solid var(--line);
  border-bottom: 1px solid var(--line);
  background: #fff;
  max-height: 580px;
  overflow-y: auto;
  overflow-x: hidden;
}

.lead-table {
  display: grid;
}

.lead-table-head,
.lead-table-row {
  display: grid;
  grid-template-columns: 52px minmax(260px, 2fr) minmax(140px, 1fr) minmax(150px, 1fr) minmax(170px, 1fr) 110px;
  align-items: center;
  gap: 12px;
}

.lead-table-head {
  min-height: 50px;
  padding: 0 18px;
  border-bottom: 1px solid var(--line);
  background: #fff;
  color: #66748d;
  font-size: 12px;
  font-weight: 800;
  letter-spacing: 0.06em;
  text-transform: uppercase;
  position: sticky;
  top: 0;
  z-index: 2;
}

.lead-table-row {
  width: 100%;
  min-height: 86px;
  padding: 0 18px;
  border: 0;
  border-bottom: 1px solid var(--line);
  background: #fff;
  text-align: left;
  cursor: pointer;
}

.lead-table-row:last-child {
  border-bottom: 0;
}

.lead-table-row:hover {
  background: #f8fbff;
}

.lead-table-row.selected {
  background: #f4f8ff;
}

.lead-cell {
  min-width: 0;
  color: #5f6d86;
  font-size: 14px;
}

.checkbox-cell {
  display: inline-flex;
  justify-content: center;
}

.checkbox-cell input {
  width: 16px;
  height: 16px;
  min-height: 16px;
  margin: 0;
  padding: 0;
  border-radius: 4px;
  accent-color: var(--primary);
  box-shadow: none;
}

.contact-cell {
  display: flex;
  align-items: center;
  gap: 14px;
}

.lead-avatar {
  width: 36px;
  height: 36px;
  border-radius: 50%;
  display: inline-flex;
  align-items: center;
  justify-content: center;
  background: linear-gradient(180deg, #dfe8ff, #d4dcfa);
  color: #3658c9;
  font-weight: 800;
  font-size: 13px;
  letter-spacing: 0.02em;
  flex: 0 0 auto;
}

.lead-contact-copy {
  min-width: 0;
}

.lead-contact-name {
  color: var(--text);
  font-size: 16px;
  font-weight: 800;
}

.lead-contact-company {
  margin-top: 2px;
  color: #6f7c93;
  font-size: 13px;
}

.lead-badge {
  display: inline-flex;
  align-items: center;
  min-height: 26px;
  padding: 0 12px;
  border-radius: 999px;
  font-size: 13px;
  font-weight: 600;
}

.source-instagram {
  color: #9b27d7;
  background: #f4e9ff;
}

.source-whatsapp {
  color: #13984a;
  background: #e5f8ea;
}

.source-facebook {
  color: #1657d8;
  background: #e7efff;
}

.source-site {
  color: #3465f3;
  background: #e8f0ff;
}

.source-referral {
  color: #53627a;
  background: #eff2f6;
}

.status-negotiation {
  color: #8a2be2;
  background: #f2e8ff;
}

.status-qualification {
  color: #2f63f6;
  background: #e8f0ff;
}

.status-proposal {
  color: #b56d00;
  background: #fff0c7;
}

.status-initial {
  color: #55657a;
  background: #eff2f6;
}

.status-success {
  color: #0f8b4c;
  background: #dff7e7;
}

.status-new {
  color: #4d57e8;
  background: #e8ebff;
}

.status-lost {
  color: #d33c32;
  background: #fde8e7;
}

.score-cell {
  text-align: center;
}

.lead-score {
  font-size: 16px;
  font-weight: 800;
  letter-spacing: 0;
}

.score-strong {
  color: #0d8b57;
}

.score-medium {
  color: #e08a00;
}

.score-weak {
  color: #db4a44;
}

.lead-empty-state {
  padding: 28px;
  color: var(--text-soft);
  display: grid;
  gap: 6px;
}

.customer-spotlight-shell {
  padding: 18px;
  border-top: 1px solid var(--line);
  background:
    radial-gradient(circle at top right, rgba(51, 102, 232, 0.08), transparent 32%),
    linear-gradient(180deg, #fcfdff, #f6f9ff);
}

.customer-spotlight-empty {
  padding: 24px;
  border-radius: 22px;
  border: 1px dashed var(--line-strong);
  background: rgba(255, 255, 255, 0.78);
  color: var(--text-soft);
  display: grid;
  gap: 6px;
}

.customer-spotlight-empty strong {
  color: var(--text);
  font-size: 18px;
}

.customer-spotlight-empty p {
  margin: 0;
  line-height: 1.55;
}

.customer-spotlight-grid {
  display: grid;
  grid-template-columns: minmax(0, 1.08fr) minmax(360px, 0.92fr);
  gap: 18px;
  align-items: start;
}

.customer-spotlight-grid.page {
  grid-template-columns: minmax(0, 1.02fr) minmax(420px, 0.98fr);
}

.page-hero-actions {
  margin-bottom: 12px;
}

.customer-profile-page-panel {
  padding: 0;
  overflow: hidden;
}

.customer-spotlight-page {
  border-top: 0;
  padding: 22px;
}

.customer-profile-card,
.customer-history-card {
  padding: 20px;
  border-radius: 24px;
  border: 1px solid var(--line);
  background: rgba(255, 255, 255, 0.9);
  box-shadow: 0 18px 36px rgba(16, 33, 61, 0.06);
  display: grid;
  gap: 18px;
}

.customer-profile-hero,
.customer-history-header {
  display: flex;
  align-items: flex-start;
  justify-content: space-between;
  gap: 18px;
}

.customer-profile-avatar {
  width: 64px;
  height: 64px;
  border-radius: 20px;
  flex: 0 0 auto;
  display: grid;
  place-items: center;
  background: linear-gradient(135deg, #3569ec, #7aa2ff);
  color: #fff;
  font-family: "Manrope", "IBM Plex Sans", sans-serif;
  font-size: 22px;
  font-weight: 800;
  letter-spacing: 0.04em;
  box-shadow: 0 16px 28px rgba(51, 102, 232, 0.2);
}

.customer-profile-copy {
  flex: 1;
  min-width: 0;
}

.customer-profile-name-row {
  display: flex;
  align-items: flex-start;
  justify-content: space-between;
  gap: 14px;
  margin-top: 8px;
}

.customer-profile-name-stack {
  min-width: 0;
  flex: 1;
}

.customer-profile-name-trigger {
  flex: 0 0 auto;
}

.customer-profile-name-meta {
  display: flex;
  flex-wrap: wrap;
  gap: 8px;
  margin-top: 10px;
}

.customer-profile-name-note,
.customer-profile-name-flash {
  min-height: 24px;
  padding: 0 10px;
  border-radius: 999px;
  display: inline-flex;
  align-items: center;
  font-size: 12px;
  font-weight: 700;
}

.customer-profile-name-note {
  background: #f6f8fc;
  border: 1px solid #dce4ef;
  color: #52627d;
}

.customer-profile-name-flash {
  background: rgba(16, 185, 129, 0.14);
  border: 1px solid rgba(16, 185, 129, 0.3);
  color: #117c5f;
}

.customer-profile-kicker {
  color: var(--text-faint);
  font-size: 11px;
  font-weight: 800;
  letter-spacing: 0.08em;
  text-transform: uppercase;
}

.customer-profile-copy h3,
.customer-history-header h3 {
  margin: 8px 0 0;
  font-family: "Manrope", "IBM Plex Sans", sans-serif;
  font-size: 30px;
  font-weight: 800;
  letter-spacing: -0.04em;
}

.customer-profile-copy p,
.customer-history-caption {
  margin: 6px 0 0;
  color: var(--text-soft);
  line-height: 1.5;
}

.customer-profile-name-editor {
  display: grid;
  gap: 10px;
  margin-top: 14px;
  padding: 14px 16px;
  border-radius: 18px;
  border: 1px solid rgba(163, 183, 222, 0.55);
  background: linear-gradient(180deg, rgba(255, 255, 255, 0.96), rgba(244, 248, 255, 0.96));
}

.customer-profile-name-editor-label {
  color: var(--text-faint);
  font-size: 11px;
  font-weight: 800;
  letter-spacing: 0.08em;
  text-transform: uppercase;
}

.customer-profile-name-editor-form {
  display: flex;
  flex-wrap: wrap;
  gap: 10px;
}

.customer-profile-name-editor-form input {
  min-width: 220px;
  flex: 1 1 260px;
}

.customer-profile-badges {
  display: flex;
  flex-wrap: wrap;
  justify-content: flex-end;
  gap: 8px;
  max-width: 280px;
}

.customer-score-pill {
  min-height: 26px;
  padding: 0 12px;
  border-radius: 999px;
  display: inline-flex;
  align-items: center;
  background: #f6f8fc;
  border: 1px solid var(--line);
  font-size: 13px;
  font-weight: 800;
}

.customer-profile-summary-grid,
.customer-profile-meta-grid {
  display: grid;
  grid-template-columns: repeat(2, minmax(0, 1fr));
  gap: 12px;
}

.customer-meta-card {
  padding: 16px;
  border-radius: 18px;
  border: 1px solid var(--line);
  background: linear-gradient(180deg, #ffffff, #f8fbff);
  display: grid;
  gap: 8px;
}

.customer-meta-label {
  color: var(--text-faint);
  font-size: 11px;
  font-weight: 800;
  letter-spacing: 0.08em;
  text-transform: uppercase;
}

.customer-meta-value {
  color: var(--text);
  font-family: "Manrope", "IBM Plex Sans", sans-serif;
  font-size: 20px;
  font-weight: 800;
  letter-spacing: -0.03em;
}

.customer-meta-note {
  color: var(--text-soft);
  font-size: 13px;
  line-height: 1.45;
}

.customer-chip-row {
  display: flex;
  flex-wrap: wrap;
  gap: 8px;
}

.customer-chip,
.customer-channel-pill {
  min-height: 30px;
  padding: 0 12px;
  border-radius: 999px;
  display: inline-flex;
  align-items: center;
  font-size: 13px;
  font-weight: 700;
}

.customer-chip {
  background: #edf2ff;
  color: #325ed8;
}

.customer-channel-pill {
  background: #eef4f1;
  color: #11704e;
}

.customer-profile-actions {
  display: flex;
  flex-wrap: wrap;
  gap: 10px;
}

.customer-history-header {
  padding-bottom: 2px;
  border-bottom: 1px solid rgba(217, 224, 234, 0.72);
}

.customer-history-caption {
  max-width: 260px;
  text-align: right;
}

.customer-history-list {
  display: grid;
  gap: 12px;
  max-height: 720px;
  overflow: auto;
  padding-right: 4px;
}

.customer-history-event {
  display: grid;
  grid-template-columns: 46px minmax(0, 1fr);
  gap: 12px;
  align-items: start;
}

.customer-history-mark {
  width: 46px;
  height: 46px;
  border-radius: 16px;
  display: grid;
  place-items: center;
  font-family: "Manrope", "IBM Plex Sans", sans-serif;
  font-size: 12px;
  font-weight: 800;
  letter-spacing: 0.08em;
  text-transform: uppercase;
  border: 1px solid var(--line);
  background: #f5f8fd;
  color: var(--text-soft);
}

.customer-history-body {
  padding: 14px 16px;
  border-radius: 18px;
  border: 1px solid var(--line);
  background: #fff;
  box-shadow: 0 10px 24px rgba(16, 33, 61, 0.04);
  display: grid;
  gap: 6px;
}

.customer-history-head {
  display: flex;
  align-items: flex-start;
  justify-content: space-between;
  gap: 12px;
}

.customer-history-title {
  color: var(--text);
  font-size: 15px;
  font-weight: 800;
}

.customer-history-time {
  color: var(--text-faint);
  font-size: 12px;
  white-space: nowrap;
}

.customer-history-copy {
  color: var(--text-soft);
  font-size: 14px;
  line-height: 1.55;
}

.customer-history-note {
  color: var(--text-faint);
  font-size: 12px;
}

.customer-history-actions {
  display: flex;
  flex-wrap: wrap;
  gap: 8px;
  margin-top: 12px;
}

.customer-history-link {
  min-height: 36px;
  padding: 0 12px;
  border-radius: 12px;
  font-size: 12px;
}

.customer-history-event.voice .customer-history-mark {
  background: #e8f0ff;
  border-color: #cfdcff;
  color: #2e63e9;
}

.customer-history-event.telegram .customer-history-mark {
  background: #eaf8ff;
  border-color: #c8ebff;
  color: #1187c9;
}

.customer-history-event.email .customer-history-mark {
  background: #fff4e5;
  border-color: #ffe0b3;
  color: #b56d00;
}

.customer-history-event.webchat .customer-history-mark {
  background: #ecfff6;
  border-color: #c9f0dd;
  color: #0f8b57;
}

.customer-history-event.profile .customer-history-mark {
  background: #f2efff;
  border-color: #ddd4ff;
  color: #6f4de3;
}

.customer-history-event.case .customer-history-mark {
  background: #f4f7fb;
  border-color: #dbe4f1;
  color: #4e617f;
}

.telegram-page-hero {
  display: none;
}

.messenger-panel {
  padding: 0;
  overflow: hidden;
  background: #eef3f8;
  height: calc(100dvh - 152px);
  min-height: 640px;
  display: flex;
}

.messenger-layout {
  width: 100%;
  height: 100%;
  display: grid;
  grid-template-columns: 360px minmax(0, 1fr) 320px;
  min-height: 0;
}

.messenger-list-pane,
.messenger-context-pane {
  background: rgba(255, 255, 255, 0.96);
  min-width: 0;
  min-height: 0;
}

.messenger-list-pane {
  border-right: 1px solid #dde5ef;
  display: flex;
  flex-direction: column;
}

.messenger-context-pane {
  border-left: 1px solid #dde5ef;
  padding: 16px;
  overflow: auto;
}

.messenger-pane-head {
  padding: 18px 18px 12px;
  display: flex;
  align-items: flex-start;
  justify-content: space-between;
  gap: 12px;
}

.messenger-pane-head h2 {
  margin: 3px 0 4px;
  font-size: 24px;
}

.messenger-filters {
  padding: 0 14px 12px;
  display: flex;
  gap: 8px;
  overflow-x: auto;
}

.messenger-filter {
  border: 1px solid #dbe5f2;
  border-radius: 999px;
  background: #f7f9fc;
  color: #536179;
  cursor: pointer;
  font-weight: 800;
  min-height: 34px;
  padding: 0 12px;
  white-space: nowrap;
}

.messenger-filter.active {
  background: #10213d;
  border-color: #10213d;
  color: #fff;
}

.messenger-conversation-list {
  flex: 1;
  overflow: auto;
  padding-bottom: 10px;
}

.messenger-empty-state {
  min-height: 180px;
  display: grid;
  gap: 8px;
  place-items: center;
  text-align: center;
  color: #667085;
  padding: 24px;
}

.messenger-conversation-card {
  width: 100%;
  border: 0;
  border-bottom: 1px solid #edf1f6;
  background: transparent;
  color: #10213d;
  cursor: pointer;
  display: flex;
  gap: 12px;
  padding: 14px 16px;
  text-align: left;
}

.messenger-conversation-card:hover {
  background: #f6f9fd;
}

.messenger-conversation-card.selected {
  background: linear-gradient(135deg, #eaf2ff 0%, #f8fbff 100%);
}

.messenger-conversation-body {
  min-width: 0;
  flex: 1;
}

.messenger-conversation-head,
.messenger-conversation-preview-row,
.messenger-conversation-badges {
  display: flex;
  align-items: center;
  gap: 8px;
}

.messenger-conversation-head,
.messenger-conversation-preview-row {
  justify-content: space-between;
}

.messenger-conversation-name,
.messenger-conversation-preview {
  overflow: hidden;
  text-overflow: ellipsis;
  white-space: nowrap;
}

.messenger-conversation-name {
  font-weight: 900;
}

.messenger-conversation-time {
  color: #8a95a6;
  font-size: 12px;
  flex: 0 0 auto;
}

.messenger-conversation-preview {
  color: #667085;
  font-size: 13px;
}

.messenger-conversation-badges {
  flex-wrap: wrap;
  margin-top: 8px;
}

.messenger-channel-badge,
.messenger-status-badge {
  border-radius: 999px;
  display: inline-flex;
  align-items: center;
  min-height: 24px;
  padding: 0 10px;
  font-size: 11px;
  font-weight: 900;
}

.messenger-channel-badge {
  background: #e6f4fb;
  color: #0088cc;
}

.messenger-channel-badge.compact {
  min-height: 21px;
  padding: 0 8px;
}

.messenger-status-badge {
  background: #edf2ff;
  color: #445274;
}

.messenger-status-badge.owner {
  background: #ecfdf3;
  color: #047857;
}

.messenger-chat-pane {
  min-width: 0;
  min-height: 0;
  display: flex;
  flex-direction: column;
  background:
    radial-gradient(circle at 12% 12%, rgba(51, 102, 232, 0.08), transparent 24%),
    #e7edf5;
}

.messenger-chat-header {
  min-height: 78px;
  padding: 14px 18px;
  border-bottom: 1px solid rgba(202, 212, 226, 0.8);
  background: rgba(255, 255, 255, 0.94);
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 14px;
}

.messenger-chat-identity,
.messenger-chat-actions {
  display: flex;
  align-items: center;
  gap: 12px;
  min-width: 0;
}

.messenger-chat-copy {
  min-width: 0;
}

.messenger-chat-title {
  font-family: "Manrope", "IBM Plex Sans", sans-serif;
  font-weight: 900;
  font-size: 17px;
}

.messenger-chat-meta {
  margin-top: 3px;
  color: #6b7280;
  font-size: 13px;
}

.messenger-ai-summary {
  margin: 12px 16px 0;
}

.messenger-error {
  margin: 12px 16px 0;
  padding: 12px 14px;
  border: 1px solid #fecaca;
  border-radius: 14px;
  background: #fff1f2;
  color: #991b1b;
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 12px;
}

.messenger-chat-surface {
  flex: 1;
  min-height: 0;
  padding: 16px;
  overflow: hidden;
}

.messenger-message-timeline {
  height: 100%;
  border-radius: 18px;
  background:
    linear-gradient(135deg, rgba(255, 255, 255, 0.58), rgba(255, 255, 255, 0.18)),
    repeating-linear-gradient(45deg, rgba(51, 102, 232, 0.04) 0 10px, transparent 10px 20px);
  align-content: start;
}

.messenger-composer-wrap {
  padding: 0 16px 16px;
  background: rgba(231, 237, 245, 0.84);
}

.messenger-composer-shell {
  grid-template-columns: minmax(0, 1fr) 48px;
  max-width: none;
  align-items: center;
  background: #fff;
  border: 1px solid #dce5f0;
  box-shadow: 0 12px 30px rgba(16, 33, 61, 0.08);
}

.messenger-composer-shell textarea {
  min-height: 42px;
  max-height: 112px;
  height: 42px;
  padding: 10px 8px;
  border: 0;
  background: transparent;
  resize: none;
  outline: none;
  font-size: 15px;
  line-height: 1.45;
  overflow-y: auto;
}

.messenger-composer-shell textarea:disabled {
  background: #f6f8fb;
  color: #94a3b8;
}

.messenger-context-card {
  border: 1px solid #dbe5f2;
  border-radius: 18px;
  background: #fff;
  box-shadow: 0 12px 28px rgba(16, 33, 61, 0.05);
  padding: 16px;
  margin-bottom: 14px;
}

.messenger-context-card h3 {
  margin: 4px 0 14px;
  font-size: 18px;
}

.messenger-context-card.compact {
  box-shadow: none;
}

.messenger-context-list {
  display: grid;
  gap: 10px;
  margin: 0 0 16px;
}

.messenger-context-list div {
  display: grid;
  grid-template-columns: 86px minmax(0, 1fr);
  gap: 10px;
}

.messenger-context-list dt {
  color: #8390a3;
  font-size: 12px;
  font-weight: 900;
  text-transform: uppercase;
}

.messenger-context-list dd {
  margin: 0;
  min-width: 0;
  overflow-wrap: anywhere;
  color: #10213d;
  font-weight: 800;
}

.messenger-context-preview {
  margin: 4px 0 0;
  color: #536179;
  line-height: 1.45;
}

.telegram-panel {
  padding: 0;
  overflow: hidden;
  background: #e7ebf0;
  height: calc(100dvh - 152px);
  min-height: 620px;
  display: flex;
}

.telegram-layout {
  width: 100%;
  height: 100%;
  display: grid;
  grid-template-columns: 400px minmax(0, 1fr);
  min-height: 0;
}

.telegram-threads-pane {
  background: #fff;
  border-right: 1px solid #e5e7eb;
  display: flex;
  flex-direction: column;
  min-width: 0;
  min-height: 0;
}

.telegram-pane-head {
  padding: 12px;
  display: flex;
  align-items: center;
  gap: 12px;
}

.telegram-pane-icon-btn,
.telegram-chat-icon-btn,
.telegram-composer-icon-btn,
.telegram-send-btn {
  border: 0;
  background: transparent;
  display: inline-flex;
  align-items: center;
  justify-content: center;
  cursor: pointer;
  color: #707579;
}

.telegram-pane-icon-btn,
.telegram-chat-icon-btn,
.telegram-composer-icon-btn {
  width: 40px;
  height: 40px;
  border-radius: 999px;
}

.telegram-pane-icon-btn:hover,
.telegram-chat-icon-btn:hover,
.telegram-composer-icon-btn:hover {
  background: #f3f4f6;
  color: #0088cc;
}

.telegram-chat-icon-btn.active {
  background: #e6f4fb;
  color: #0088cc;
}

.telegram-pane-icon-btn:disabled {
  cursor: default;
  opacity: 1;
}

.telegram-pane-icon-btn svg,
.telegram-chat-icon-btn svg,
.telegram-thread-search-icon svg,
.telegram-composer-icon-btn svg,
.telegram-send-btn svg {
  width: 20px;
  height: 20px;
  fill: none;
  stroke: currentColor;
  stroke-width: 1.9;
  stroke-linecap: round;
  stroke-linejoin: round;
}

.telegram-thread-search {
  position: relative;
  flex: 1;
}

.telegram-thread-search input {
  width: 100%;
  height: 44px;
  padding: 0 16px 0 42px;
  border: 0;
  border-radius: 999px;
  background: #f4f4f5;
  color: #000;
  font-size: 14px;
  outline: none;
}

.telegram-thread-search input:focus {
  box-shadow: 0 0 0 2px rgba(0, 136, 204, 0.25);
}

.telegram-thread-search-icon {
  position: absolute;
  left: 14px;
  top: 50%;
  transform: translateY(-50%);
  color: #9ca3af;
  pointer-events: none;
  display: inline-flex;
}

.telegram-thread-list {
  flex: 1;
  overflow: auto;
  padding-bottom: 10px;
}

.telegram-empty-state {
  min-height: 120px;
  display: grid;
  place-items: center;
  text-align: center;
  color: #707579;
}

.telegram-thread-card {
  width: 100%;
  padding: 12px 16px;
  border: 0;
  background: transparent;
  color: #000;
  text-align: left;
  cursor: pointer;
  display: flex;
  align-items: center;
  gap: 12px;
  transition: background 0.16s ease, color 0.16s ease;
}

.telegram-thread-card:hover {
  background: #f9fafb;
}

.telegram-thread-card.selected {
  background: #0088cc;
  color: #fff;
}

.telegram-thread-avatar {
  width: 48px;
  height: 48px;
  border-radius: 50%;
  display: grid;
  place-items: center;
  background: linear-gradient(135deg, var(--telegram-avatar-start, #4daeff), var(--telegram-avatar-end, #228fff));
  color: #fff;
  font-family: "Manrope", "IBM Plex Sans", sans-serif;
  font-size: 17px;
  font-weight: 800;
  flex: 0 0 auto;
}

.telegram-thread-card.selected .telegram-thread-avatar {
  background: rgba(255, 255, 255, 0.2);
}

.telegram-thread-copy,
.telegram-thread-body {
  min-width: 0;
  flex: 1;
}

.telegram-thread-card-head,
.telegram-thread-preview-row {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 12px;
}

.telegram-thread-status-row,
.telegram-thread-meta-row {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 8px;
  flex-wrap: wrap;
}

.telegram-thread-name {
  font-size: 15px;
  font-weight: 800;
  white-space: nowrap;
  overflow: hidden;
  text-overflow: ellipsis;
}

.telegram-thread-time {
  color: #9ca3af;
  font-size: 12px;
  white-space: nowrap;
}

.telegram-thread-preview {
  min-width: 0;
  color: #707579;
  font-size: 14px;
  white-space: nowrap;
  overflow: hidden;
  text-overflow: ellipsis;
}

.telegram-thread-summary {
  min-width: 0;
  color: #8a94a6;
  font-size: 12px;
  white-space: nowrap;
  overflow: hidden;
  text-overflow: ellipsis;
}

.telegram-thread-card.selected .telegram-thread-time {
  color: rgba(255, 255, 255, 0.72);
}

.telegram-thread-card.selected .telegram-thread-preview {
  color: rgba(255, 255, 255, 0.82);
}

.telegram-thread-card.selected .telegram-thread-summary {
  color: rgba(255, 255, 255, 0.72);
}

.telegram-thread-card.selected .telegram-thread-ai-chip {
  background: rgba(255, 255, 255, 0.18);
  color: #fff;
}

.telegram-thread-unread {
  min-width: 20px;
  height: 20px;
  padding: 0 6px;
  border-radius: 999px;
  display: inline-flex;
  align-items: center;
  justify-content: center;
  background: #0088cc;
  color: #fff;
  font-size: 11px;
  font-weight: 800;
  flex: 0 0 auto;
}

.telegram-chat-pane {
  display: flex;
  flex-direction: column;
  min-width: 0;
  min-height: 0;
  overflow: hidden;
  background: #e7ebf0;
}

.telegram-chat-header {
  height: 56px;
  padding: 0 16px;
  background: #fff;
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 16px;
  box-shadow: 0 1px 4px rgba(15, 23, 42, 0.06);
  position: sticky;
  top: 0;
  z-index: 2;
  flex: 0 0 auto;
}

.telegram-thread-identity {
  display: flex;
  align-items: center;
  gap: 12px;
  min-width: 0;
}

.telegram-thread-title {
  font-family: "Manrope", "IBM Plex Sans", sans-serif;
  font-size: 16px;
  font-weight: 800;
  line-height: 1.15;
}

.telegram-thread-meta {
  margin-top: 2px;
  color: #0088cc;
  font-size: 13px;
  line-height: 1.2;
}

.telegram-thread-ai-chip {
  min-height: 24px;
  padding: 0 10px;
  border-radius: 999px;
  display: inline-flex;
  align-items: center;
  justify-content: center;
  font-size: 11px;
  font-weight: 800;
  letter-spacing: 0.02em;
  background: #edf2f7;
  color: #64748b;
}

.telegram-thread-ai-chip.active,
.telegram-thread-ai-chip.queued,
.telegram-thread-ai-chip.thinking {
  background: #e8f1ff;
  color: #1f6feb;
}

.telegram-thread-ai-chip.handoff {
  background: #fff3d6;
  color: #a15c00;
}

.telegram-thread-ai-chip.human {
  background: #e7f7ef;
  color: #0f9f6f;
}

.telegram-thread-ai-chip.closed {
  background: #eef2f7;
  color: #667085;
}

.telegram-thread-ai-chip.error {
  background: #ffe8e8;
  color: #c62828;
}

.telegram-chat-actions {
  display: flex;
  align-items: center;
  gap: 2px;
  flex: 0 0 auto;
}

.telegram-message-search {
  padding: 10px 16px;
  background: rgba(255, 255, 255, 0.92);
  border-bottom: 1px solid rgba(209, 213, 219, 0.7);
  display: flex;
  align-items: center;
  gap: 12px;
  flex-wrap: wrap;
  flex: 0 0 auto;
}

.telegram-message-search-field {
  position: relative;
  flex: 1;
}

.telegram-message-search-field input {
  width: 100%;
  height: 40px;
  padding: 0 14px 0 42px;
  border: 0;
  border-radius: 14px;
  background: #f4f4f5;
  color: #000;
  font-size: 14px;
  outline: none;
}

.telegram-message-search-field input:focus {
  box-shadow: 0 0 0 2px rgba(0, 136, 204, 0.25);
}

.telegram-message-search-meta {
  color: #707579;
  font-size: 12px;
  font-weight: 700;
  white-space: nowrap;
}

.telegram-message-search-clear {
  min-height: 34px;
  padding: 0 14px;
  border: 0;
  border-radius: 999px;
  background: #eef6fb;
  color: #0088cc;
  font-family: "Manrope", "IBM Plex Sans", sans-serif;
  font-size: 13px;
  font-weight: 700;
  cursor: pointer;
}

.telegram-message-search-clear:hover {
  background: #dff0fa;
}

.telegram-operator-tray {
  padding: 12px 16px;
  background: rgba(255, 255, 255, 0.88);
  border-bottom: 1px solid rgba(209, 213, 219, 0.7);
  display: grid;
  gap: 10px;
  flex: 0 0 auto;
}

.telegram-operator-meta,
.telegram-operator-controls {
  display: flex;
  align-items: center;
  gap: 8px;
  flex-wrap: wrap;
}

.telegram-operator-chip {
  min-height: 28px;
  padding: 0 12px;
  border-radius: 999px;
  display: inline-flex;
  align-items: center;
  justify-content: center;
  font-size: 12px;
  font-weight: 700;
}

.telegram-operator-chip.claimed {
  background: #e7f7ef;
  color: #0f9f6f;
}

.telegram-operator-chip.free {
  background: #eef2f7;
  color: #667085;
}

.telegram-operator-chip.active,
.telegram-operator-chip.queued,
.telegram-operator-chip.thinking {
  background: #e8f1ff;
  color: #1f6feb;
}

.telegram-operator-chip.handoff {
  background: #fff3d6;
  color: #a15c00;
}

.telegram-operator-chip.human {
  background: #e7f7ef;
  color: #0f9f6f;
}

.telegram-operator-chip.closed {
  background: #eef2f7;
  color: #667085;
}

.telegram-operator-chip.error {
  background: #ffe8e8;
  color: #c62828;
}

.telegram-operator-chip.subtle {
  background: #f4f4f5;
  color: #707579;
}

.telegram-operator-action {
  min-height: 34px;
  padding: 0 14px;
  border: 0;
  border-radius: 999px;
  background: #0088cc;
  color: #fff;
  font-family: "Manrope", "IBM Plex Sans", sans-serif;
  font-size: 13px;
  font-weight: 700;
  cursor: pointer;
}

.telegram-operator-action.subtle {
  background: #f4f4f5;
  color: #374151;
}

.telegram-operator-action:disabled {
  opacity: 0.45;
  cursor: not-allowed;
}

.telegram-operator-input {
  min-width: 120px;
  height: 34px;
  padding: 0 12px;
  border: 1px solid #d1d5db;
  border-radius: 999px;
  background: #fff;
}

.telegram-ai-summary {
  padding: 14px 16px 10px;
  background: rgba(255, 255, 255, 0.94);
  border-bottom: 1px solid rgba(209, 213, 219, 0.72);
  display: grid;
  gap: 12px;
  flex: 0 0 auto;
}

.telegram-ai-summary-head {
  display: flex;
  align-items: flex-start;
  justify-content: space-between;
  gap: 12px;
}

.telegram-ai-summary-title {
  color: #10213d;
  font-family: "Manrope", "IBM Plex Sans", sans-serif;
  font-size: 13px;
  font-weight: 800;
  letter-spacing: 0.08em;
  text-transform: uppercase;
}

.telegram-ai-summary-caption,
.telegram-ai-summary-meta {
  color: #707579;
  font-size: 12px;
  line-height: 1.45;
}

.telegram-ai-summary-meta {
  white-space: nowrap;
  text-align: right;
}

.telegram-ai-summary-side {
  display: grid;
  justify-items: end;
  gap: 8px;
}

.telegram-ai-summary-grid {
  display: grid;
  grid-template-columns: repeat(2, minmax(0, 1fr));
  gap: 10px;
}

.telegram-summary-field {
  padding: 12px 14px;
  border-radius: 16px;
  border: 1px solid rgba(219, 228, 241, 0.92);
  background: #fff;
  box-shadow: 0 8px 20px rgba(16, 33, 61, 0.04);
  display: grid;
  gap: 6px;
}

.telegram-summary-label {
  color: #6b7280;
  font-size: 11px;
  font-weight: 800;
  letter-spacing: 0.08em;
  text-transform: uppercase;
}

.telegram-summary-value {
  color: #10213d;
  font-size: 14px;
  line-height: 1.55;
  white-space: pre-wrap;
}

.telegram-summary-status {
  min-height: 28px;
  padding: 0 12px;
  border-radius: 999px;
  display: inline-flex;
  align-items: center;
  justify-content: center;
  font-size: 11px;
  font-weight: 800;
  letter-spacing: 0.06em;
  text-transform: uppercase;
}

.telegram-summary-status.answered {
  background: #e7f7ef;
  color: #0f9f6f;
}

.telegram-summary-status.handoff {
  background: #fff3d6;
  color: #a15c00;
}

.telegram-chat-surface {
  position: relative;
  flex: 1;
  min-height: 0;
  overflow: hidden;
  background: #e2e5ea;
}

.telegram-message-timeline {
  position: relative;
  z-index: 1;
  height: 100%;
  overflow: auto;
  padding: 16px;
  display: grid;
  gap: 8px;
  align-content: start;
}

.telegram-message {
  display: flex;
  width: 100%;
  align-items: flex-start;
}

.telegram-message.me {
  justify-content: flex-end;
}

.telegram-message.other {
  justify-content: flex-start;
}

.telegram-message.system {
  justify-content: center;
}

.telegram-message-bubble {
  position: relative;
  width: fit-content;
  min-width: 92px;
  max-width: min(85%, 720px);
  padding: 10px 12px 20px;
  border-radius: 18px;
  box-shadow: 0 2px 6px rgba(15, 23, 42, 0.06);
}

.telegram-message-bubble.me {
  background: #effdde;
  color: #000;
  border-top-right-radius: 6px;
}

.telegram-message-bubble.ai {
  box-shadow: 0 3px 10px rgba(0, 136, 204, 0.12);
}

.telegram-message-bubble.other {
  background: #fff;
  color: #000;
  border-top-left-radius: 6px;
}

.telegram-message-system-pill {
  padding: 8px 14px;
  border-radius: 999px;
  background: rgba(255, 255, 255, 0.8);
  color: #707579;
  font-size: 12px;
  font-weight: 700;
}

.telegram-message-body {
  padding-right: 52px;
  white-space: pre-wrap;
  line-height: 1.5;
  font-size: 15px;
  color: inherit;
  overflow-wrap: anywhere;
}

.telegram-message-badge {
  display: inline-flex;
  align-items: center;
  min-height: 20px;
  padding: 0 8px;
  border-radius: 999px;
  margin-bottom: 8px;
  font-size: 10px;
  font-weight: 800;
  letter-spacing: 0.06em;
  text-transform: uppercase;
}

.telegram-message-badge.ai {
  background: rgba(0, 136, 204, 0.14);
  color: #0088cc;
}

.telegram-message-meta {
  position: absolute;
  right: 10px;
  bottom: 6px;
  display: inline-flex;
  align-items: center;
  gap: 4px;
}

.telegram-message-time {
  font-size: 10px;
  color: #9ca3af;
}

.telegram-message-bubble.me .telegram-message-time {
  color: rgba(21, 128, 61, 0.72);
}

.telegram-message-checks {
  font-size: 13px;
  line-height: 1;
  color: #22c55e;
}

.telegram-message-highlight {
  padding: 0 2px;
  border-radius: 5px;
  background: #fff1a8;
  color: inherit;
}

.telegram-composer-wrap {
  padding: 10px 16px 16px;
  display: flex;
  flex-direction: column;
  align-items: center;
  gap: 8px;
  position: sticky;
  bottom: 0;
  z-index: 2;
  background: #e7ebf0;
  flex: 0 0 auto;
}

.telegram-composer-shell {
  width: 100%;
  max-width: 860px;
  display: grid;
  grid-template-columns: 44px minmax(0, 1fr) 44px 48px;
  align-items: end;
  gap: 4px;
  padding: 6px;
  background: #fff;
  border-radius: 18px;
  box-shadow: 0 2px 6px rgba(15, 23, 42, 0.08);
}

.telegram-composer-icon-btn {
  color: #9ca3af;
}

.telegram-composer-icon-btn:disabled {
  cursor: default;
  opacity: 1;
}

.telegram-composer-shell textarea {
  min-height: 48px;
  max-height: 128px;
  height: 48px;
  padding: 10px 4px;
  border: 0;
  background: transparent;
  resize: none;
  outline: none;
  font-size: 16px;
  line-height: 1.45;
}

.telegram-send-btn {
  width: 44px;
  height: 44px;
  border-radius: 999px;
  color: #0088cc;
  transform: scale(0.92);
  transition: transform 0.16s ease, background 0.16s ease, color 0.16s ease;
}

.telegram-send-btn:not(:disabled) {
  background: #0088cc;
  color: #fff;
  transform: scale(1);
}

.telegram-send-btn:disabled {
  cursor: not-allowed;
}

.telegram-composer-hint {
  color: #707579;
  font-size: 12px;
  text-align: center;
}

.whatsapp-panel {
  padding: 0;
  overflow: hidden;
  background: #0b141a;
  height: calc(100dvh - 152px);
  min-height: 620px;
  display: flex;
}

.whatsapp-panel,
.whatsapp-panel button,
.whatsapp-panel input,
.whatsapp-panel textarea {
  font-family: "Segoe UI", system-ui, -apple-system, BlinkMacSystemFont, sans-serif;
}

.whatsapp-shell {
  width: 100%;
  height: 100%;
  display: grid;
  grid-template-columns: 72px 420px minmax(0, 1fr);
  min-height: 0;
  background: #0b141a;
  color: #e9edef;
}

.whatsapp-panel svg {
  width: 20px;
  height: 20px;
  fill: none;
  stroke: currentColor;
  stroke-width: 1.8;
  stroke-linecap: round;
  stroke-linejoin: round;
}

.whatsapp-nav-rail {
  padding: 14px 0;
  background: #202c33;
  border-right: 1px solid rgba(233, 237, 239, 0.08);
  display: flex;
  flex-direction: column;
  justify-content: space-between;
  align-items: center;
  gap: 16px;
}

.whatsapp-rail-group,
.whatsapp-rail-footer {
  display: flex;
  flex-direction: column;
  align-items: center;
  gap: 10px;
}

.whatsapp-rail-btn,
.whatsapp-icon-btn,
.whatsapp-composer-btn,
.whatsapp-send-btn {
  border: 0;
  background: transparent;
  color: #aebac1;
  display: inline-flex;
  align-items: center;
  justify-content: center;
  cursor: pointer;
  transition: background 0.16s ease, color 0.16s ease, transform 0.16s ease;
}

.whatsapp-rail-btn,
.whatsapp-icon-btn,
.whatsapp-composer-btn,
.whatsapp-send-btn {
  width: 42px;
  height: 42px;
  border-radius: 14px;
}

.whatsapp-rail-btn:hover,
.whatsapp-icon-btn:hover,
.whatsapp-composer-btn:hover {
  background: rgba(255, 255, 255, 0.08);
  color: #f7f9fa;
}

.whatsapp-rail-btn.active {
  background: rgba(37, 211, 102, 0.18);
  color: #25d366;
}

.whatsapp-rail-avatar {
  width: 40px;
  height: 40px;
  border-radius: 50%;
  display: grid;
  place-items: center;
  background: linear-gradient(135deg, #25d366, #128c7e);
  color: #08171d;
  font-size: 13px;
  font-weight: 800;
}

.whatsapp-list-pane {
  background: #111b21;
  border-right: 1px solid rgba(233, 237, 239, 0.08);
  display: flex;
  flex-direction: column;
  min-width: 0;
  min-height: 0;
}

.whatsapp-list-head {
  padding: 18px 16px 10px;
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 12px;
}

.whatsapp-pane-title-wrap {
  min-width: 0;
}

.whatsapp-pane-title {
  font-size: 19px;
  font-weight: 700;
  letter-spacing: -0.01em;
  color: #e9edef;
}

.whatsapp-pane-caption {
  margin-top: 4px;
  color: #8696a0;
  font-size: 12px;
}

.whatsapp-list-actions,
.whatsapp-chat-actions {
  display: flex;
  align-items: center;
  gap: 4px;
}

.whatsapp-icon-btn {
  color: #8696a0;
}

.whatsapp-search-wrap {
  padding: 0 16px 12px;
  display: grid;
  gap: 10px;
}

.whatsapp-search-field {
  position: relative;
}

.whatsapp-search-icon {
  position: absolute;
  left: 14px;
  top: 50%;
  transform: translateY(-50%);
  color: #8696a0;
  display: inline-flex;
  pointer-events: none;
}

.whatsapp-search-field input {
  width: 100%;
  height: 42px;
  padding: 0 16px 0 42px;
  border: 1px solid transparent;
  border-radius: 12px;
  background: #202c33;
  color: #e9edef;
  font-size: 14px;
  outline: none;
}

.whatsapp-search-field input::placeholder,
.whatsapp-composer-shell textarea::placeholder {
  color: #8696a0;
}

.whatsapp-search-field input:focus {
  border-color: rgba(37, 211, 102, 0.45);
}

.whatsapp-filter-bar {
  display: flex;
  align-items: center;
  gap: 8px;
  overflow-x: auto;
  padding-bottom: 2px;
  scrollbar-width: none;
}

.whatsapp-filter-bar::-webkit-scrollbar {
  display: none;
}

.whatsapp-filter-chip {
  min-height: 32px;
  padding: 0 12px;
  border: 1px solid rgba(233, 237, 239, 0.08);
  border-radius: 999px;
  background: #202c33;
  color: #aebac1;
  font-size: 13px;
  font-weight: 600;
  cursor: pointer;
  flex: 0 0 auto;
}

.whatsapp-filter-chip.active {
  background: rgba(37, 211, 102, 0.18);
  border-color: rgba(37, 211, 102, 0.18);
  color: #d9fdd3;
}

.whatsapp-chat-list {
  flex: 1;
  min-height: 0;
  overflow-y: auto;
  overflow-x: hidden;
  padding-bottom: 12px;
}

.whatsapp-chat-list-empty,
.whatsapp-chat-empty {
  min-height: 180px;
  display: grid;
  place-items: center;
  text-align: center;
  color: #aebac1;
  padding: 24px;
}

.whatsapp-chat-list-empty strong,
.whatsapp-chat-empty strong {
  display: block;
  color: #e9edef;
  margin-bottom: 8px;
}

.whatsapp-chat-card {
  width: 100%;
  padding: 14px 16px;
  border: 0;
  background: transparent;
  color: inherit;
  text-align: left;
  display: flex;
  align-items: flex-start;
  gap: 12px;
  cursor: pointer;
  transition: background 0.16s ease;
  border-bottom: 1px solid rgba(255, 255, 255, 0.04);
}

.whatsapp-chat-card:hover {
  background: rgba(255, 255, 255, 0.04);
}

.whatsapp-chat-card.selected {
  background: #202c33;
}

.whatsapp-chat-card-avatar,
.whatsapp-chat-avatar {
  border-radius: 50%;
  display: grid;
  place-items: center;
  background: linear-gradient(135deg, var(--whatsapp-avatar-start, #25d366), var(--whatsapp-avatar-end, #128c7e));
  color: #fff;
  font-size: 15px;
  font-weight: 700;
  flex: 0 0 auto;
}

.whatsapp-chat-card-avatar {
  width: 49px;
  height: 49px;
}

.whatsapp-chat-card-copy {
  min-width: 0;
  flex: 1;
  display: grid;
  gap: 4px;
}

.whatsapp-chat-card-head,
.whatsapp-chat-card-preview-row,
.whatsapp-chat-card-meta {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 10px;
}

.whatsapp-chat-card-title {
  min-width: 0;
  font-size: 15px;
  font-weight: 600;
  color: #e9edef;
  white-space: nowrap;
  overflow: hidden;
  text-overflow: ellipsis;
}

.whatsapp-chat-card-time {
  color: #8696a0;
  font-size: 12px;
  white-space: nowrap;
}

.whatsapp-chat-card-preview {
  min-width: 0;
  color: #aebac1;
  font-size: 13px;
  white-space: nowrap;
  overflow: hidden;
  text-overflow: ellipsis;
}

.whatsapp-chat-card-meta {
  justify-content: flex-start;
  flex-wrap: wrap;
  color: #8696a0;
  font-size: 11px;
}

.whatsapp-chat-tag {
  min-height: 20px;
  padding: 0 8px;
  border-radius: 999px;
  background: rgba(255, 255, 255, 0.06);
  color: #cfd8dc;
  display: inline-flex;
  align-items: center;
}

.whatsapp-chat-tag.ai.active,
.whatsapp-chat-tag.ai.queued,
.whatsapp-chat-tag.ai.thinking {
  background: rgba(83, 189, 235, 0.18);
  color: #d2f4ff;
}

.whatsapp-chat-tag.ai.handoff {
  background: rgba(255, 205, 96, 0.18);
  color: #ffe5a6;
}

.whatsapp-chat-tag.ai.human {
  background: rgba(37, 211, 102, 0.18);
  color: #d9fdd3;
}

.whatsapp-chat-tag.ai.closed {
  background: rgba(255, 255, 255, 0.08);
  color: #d5dde0;
}

.whatsapp-chat-tag.ai.error {
  background: rgba(255, 118, 117, 0.18);
  color: #ffd3d1;
}

.whatsapp-chat-tag.owner {
  background: rgba(255, 255, 255, 0.08);
  color: #f7f9fa;
}

.whatsapp-chat-unread {
  min-width: 20px;
  height: 20px;
  padding: 0 6px;
  border-radius: 999px;
  display: inline-flex;
  align-items: center;
  justify-content: center;
  background: #25d366;
  color: #08171d;
  font-size: 11px;
  font-weight: 800;
}

.whatsapp-chat-pane {
  min-width: 0;
  min-height: 0;
  display: flex;
  flex-direction: column;
  overflow: hidden;
  background: #efeae2;
}

.whatsapp-chat-head {
  min-height: 72px;
  padding: 12px 18px;
  background: #f0f2f5;
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 16px;
  border-bottom: 1px solid rgba(17, 27, 33, 0.08);
  flex: 0 0 auto;
}

.whatsapp-context-panel {
  padding: 10px 16px 0;
  background: #f0f2f5;
  border-bottom: 1px solid rgba(17, 27, 33, 0.08);
  display: grid;
  gap: 10px;
}

.whatsapp-context-bar {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 12px;
  flex-wrap: wrap;
}

.whatsapp-context-pills,
.whatsapp-context-actions {
  display: flex;
  align-items: center;
  gap: 8px;
  flex-wrap: wrap;
}

.whatsapp-state-chip,
.whatsapp-summary-status {
  min-height: 28px;
  padding: 0 12px;
  border-radius: 999px;
  display: inline-flex;
  align-items: center;
  justify-content: center;
  font-size: 12px;
  font-weight: 700;
}

.whatsapp-state-chip.active,
.whatsapp-state-chip.queued,
.whatsapp-state-chip.thinking {
  background: #dff2fc;
  color: #126c89;
}

.whatsapp-state-chip.handoff,
.whatsapp-summary-status.handoff {
  background: #fff0cf;
  color: #8d5c00;
}

.whatsapp-state-chip.human,
.whatsapp-summary-status.answered {
  background: #d9fdd3;
  color: #0f7a45;
}

.whatsapp-state-chip.closed {
  background: #e5eaed;
  color: #54656f;
}

.whatsapp-state-chip.error {
  background: #ffe3e1;
  color: #c03b37;
}

.whatsapp-state-chip.subtle {
  background: rgba(17, 27, 33, 0.06);
  color: #54656f;
}

.whatsapp-context-btn {
  min-height: 34px;
  padding: 0 14px;
  border: 0;
  border-radius: 999px;
  background: #25d366;
  color: #08171d;
  font-size: 13px;
  font-weight: 700;
  cursor: pointer;
}

.whatsapp-context-btn.secondary {
  background: rgba(17, 27, 33, 0.08);
  color: #111b21;
}

.whatsapp-context-btn:disabled {
  background: #dfe5e7;
  color: #94a3a8;
  cursor: not-allowed;
}

.whatsapp-ai-summary {
  padding: 14px;
  border-radius: 18px;
  border: 1px solid rgba(17, 27, 33, 0.08);
  background: rgba(255, 255, 255, 0.84);
  box-shadow: 0 10px 30px rgba(17, 27, 33, 0.06);
}

.whatsapp-ai-summary-head {
  display: flex;
  align-items: flex-start;
  justify-content: space-between;
  gap: 16px;
}

.whatsapp-ai-summary-kicker {
  color: #667781;
  font-size: 11px;
  font-weight: 800;
  letter-spacing: 0.08em;
  text-transform: uppercase;
}

.whatsapp-ai-summary-head h3 {
  margin: 6px 0 0;
  color: #111b21;
  font-size: 18px;
  font-weight: 700;
}

.whatsapp-ai-summary-side {
  display: grid;
  justify-items: end;
  gap: 8px;
}

.whatsapp-ai-summary-meta {
  color: #667781;
  font-size: 12px;
  white-space: nowrap;
}

.whatsapp-ai-summary-grid {
  margin-top: 14px;
  display: grid;
  grid-template-columns: repeat(2, minmax(0, 1fr));
  gap: 10px;
}

.whatsapp-summary-field {
  padding: 12px 14px;
  border-radius: 16px;
  border: 1px solid rgba(17, 27, 33, 0.08);
  background: rgba(240, 242, 245, 0.78);
}

.whatsapp-summary-label {
  color: #667781;
  font-size: 11px;
  font-weight: 800;
  letter-spacing: 0.06em;
  text-transform: uppercase;
}

.whatsapp-summary-value {
  margin-top: 8px;
  color: #111b21;
  font-size: 14px;
  line-height: 1.55;
}

.whatsapp-chat-identity {
  display: flex;
  align-items: center;
  gap: 12px;
  min-width: 0;
}

.whatsapp-chat-avatar {
  width: 40px;
  height: 40px;
  font-size: 14px;
}

.whatsapp-chat-copy {
  min-width: 0;
}

.whatsapp-chat-title {
  font-size: 16px;
  font-weight: 600;
  color: #111b21;
  white-space: nowrap;
  overflow: hidden;
  text-overflow: ellipsis;
}

.whatsapp-chat-meta {
  margin-top: 4px;
  color: #667781;
  font-size: 13px;
  white-space: nowrap;
  overflow: hidden;
  text-overflow: ellipsis;
}

.whatsapp-chat-surface {
  position: relative;
  flex: 1;
  min-height: 0;
  overflow: hidden;
  background:
    radial-gradient(circle at top left, rgba(18, 140, 126, 0.06), transparent 22%),
    radial-gradient(circle at bottom right, rgba(37, 211, 102, 0.08), transparent 18%),
    #efeae2;
}

.whatsapp-chat-surface::before {
  content: "";
  position: absolute;
  inset: 0;
  background:
    linear-gradient(135deg, rgba(255, 255, 255, 0.18) 12%, transparent 12%) 0 0 / 28px 28px,
    linear-gradient(45deg, rgba(255, 255, 255, 0.12) 12%, transparent 12%) 0 0 / 28px 28px;
  opacity: 0.28;
  pointer-events: none;
}

.whatsapp-message-timeline {
  position: relative;
  z-index: 1;
  height: 100%;
  overflow: auto;
  padding: 20px min(5vw, 32px) 16px;
  display: flex;
  flex-direction: column;
  gap: 8px;
}

.whatsapp-encryption-pill,
.whatsapp-day-pill {
  align-self: center;
  display: inline-flex;
  align-items: center;
  justify-content: center;
  width: fit-content;
  max-width: min(92%, 640px);
  padding: 7px 12px;
  border-radius: 10px;
  background: rgba(255, 255, 255, 0.72);
  color: #54656f;
  font-size: 12px;
  line-height: 1.45;
  text-align: center;
  box-shadow: 0 1px 2px rgba(17, 27, 33, 0.08);
}

.whatsapp-day-pill {
  background: rgba(223, 242, 252, 0.92);
  color: #54656f;
  font-weight: 600;
}

.whatsapp-message-row {
  display: flex;
  width: 100%;
  min-width: 0;
}

.whatsapp-message-row.me {
  justify-content: flex-end;
}

.whatsapp-message-row.other {
  justify-content: flex-start;
}

.whatsapp-message-bubble {
  position: relative;
  width: fit-content;
  max-width: min(72%, 720px);
  min-width: 120px;
  padding: 8px 12px 22px;
  border-radius: 12px;
  box-shadow: 0 1px 2px rgba(17, 27, 33, 0.12);
}

.whatsapp-message-bubble.me {
  background: #d9fdd3;
  color: #111b21;
  border-top-right-radius: 4px;
}

.whatsapp-message-bubble.other {
  background: #fff;
  color: #111b21;
  border-top-left-radius: 4px;
}

.whatsapp-message-author {
  margin-bottom: 4px;
  color: #0b7285;
  font-size: 12px;
  font-weight: 700;
}

.whatsapp-message-badge {
  margin-bottom: 6px;
  display: inline-flex;
  align-items: center;
  min-height: 20px;
  padding: 0 8px;
  border-radius: 999px;
  font-size: 11px;
  font-weight: 800;
  letter-spacing: 0.04em;
  text-transform: uppercase;
}

.whatsapp-message-badge.ai {
  background: rgba(18, 108, 137, 0.12);
  color: #126c89;
}

.whatsapp-message-body {
  padding-right: 56px;
  white-space: pre-wrap;
  overflow-wrap: anywhere;
  font-size: 14px;
  line-height: 1.45;
}

.whatsapp-message-meta {
  position: absolute;
  right: 10px;
  bottom: 6px;
  display: inline-flex;
  align-items: center;
  gap: 4px;
}

.whatsapp-message-time {
  font-size: 11px;
  color: #667781;
}

.whatsapp-message-checks {
  font-size: 12px;
  line-height: 1;
  color: #667781;
}

.whatsapp-message-checks.read {
  color: #53bdeb;
}

.whatsapp-message-checks.delivered {
  color: #667781;
}

.whatsapp-composer-wrap {
  padding: 10px 16px 16px;
  background: #f0f2f5;
  flex: 0 0 auto;
}

.whatsapp-composer-shell {
  display: grid;
  grid-template-columns: 40px minmax(0, 1fr) 40px 44px;
  align-items: end;
  gap: 8px;
  padding: 8px 10px;
  border-radius: 16px;
  background: #fff;
  box-shadow: 0 1px 2px rgba(17, 27, 33, 0.08);
}

.whatsapp-composer-btn {
  color: #54656f;
}

.whatsapp-composer-shell textarea {
  min-height: 24px;
  max-height: 120px;
  height: 24px;
  padding: 8px 2px;
  border: 0;
  background: transparent;
  resize: none;
  outline: none;
  color: #111b21;
  font-size: 15px;
  line-height: 1.45;
}

.whatsapp-send-btn {
  border-radius: 50%;
  background: #25d366;
  color: #08171d;
}

.whatsapp-send-btn:disabled {
  background: #dfe5e7;
  color: #94a3a8;
  cursor: not-allowed;
}

.customers-summary {
  color: var(--text-soft);
  font-size: 14px;
}

.table {
  display: grid;
  gap: 12px;
  max-height: 420px;
  overflow: auto;
}

.pipeline-board {
  display: grid;
  grid-template-columns: repeat(4, minmax(240px, 1fr));
  gap: 14px;
  align-items: start;
}

.unified-inbox-panel {
  display: grid;
  gap: 16px;
}

.unified-inbox-head {
  display: flex;
  align-items: flex-start;
  justify-content: space-between;
  gap: 16px;
}

.unified-inbox-scroll {
  overflow-x: auto;
  padding-bottom: 4px;
}

.unified-inbox-board {
  grid-template-columns: repeat(5, minmax(240px, 1fr));
  min-width: 1320px;
}

.unified-inbox-card {
  min-height: 248px;
}

.live-calls-board {
  grid-template-columns: repeat(2, minmax(280px, 1fr));
}

.pipeline-column {
  min-width: 0;
  padding: 12px;
  border-radius: 20px;
  border: 1px solid var(--line);
  background: linear-gradient(180deg, #f8faff, #f2f6fc);
}

.pipeline-column-recent {
  background: linear-gradient(180deg, #fbfcfe, #f5f7fb);
}

.pipeline-head {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 8px;
  margin-bottom: 12px;
}

.pipeline-title {
  font-size: 18px;
  font-weight: 800;
  letter-spacing: -0.02em;
}

.pipeline-count {
  min-width: 30px;
  height: 30px;
  padding: 0 10px;
  border-radius: 999px;
  display: inline-flex;
  align-items: center;
  justify-content: center;
  background: #e1e8f4;
  color: var(--text-soft);
  font-size: 13px;
  font-weight: 800;
}

.pipeline-stack {
  display: grid;
  gap: 10px;
}

.pipeline-card {
  padding: 14px;
  border-radius: 18px;
  border: 1px solid var(--line);
  background: #fff;
  box-shadow: 0 10px 24px rgba(16, 33, 61, 0.05);
}

.pipeline-card.escalated {
  border-left: 4px solid var(--danger);
}

.pipeline-card.closed {
  border-left: 4px solid #d9e0ea;
}

.live-call-card.selected {
  border-color: #b9c9ef;
  box-shadow: 0 14px 26px rgba(51, 102, 232, 0.12);
}

.live-call-card-actions {
  margin-top: 14px;
  display: flex;
  flex-wrap: wrap;
  gap: 10px;
}

.live-call-card-actions .btn {
  min-height: 38px;
  padding: 0 14px;
  font-size: 13px;
}

.live-call-name-editor {
  margin: 14px 0;
  padding: 14px;
  border-radius: 18px;
  border: 1px solid var(--primary-line);
  background: linear-gradient(180deg, #ffffff, #f8fbff);
  display: grid;
  gap: 10px;
}

.live-call-name-editor-head {
  display: grid;
  gap: 4px;
}

.live-call-name-editor-title {
  font-size: 15px;
  font-weight: 800;
  color: var(--text);
}

.live-call-name-editor-form {
  display: grid;
  grid-template-columns: minmax(0, 1fr) auto auto;
  gap: 10px;
}

.live-call-name-editor-form input {
  min-width: 0;
}

.hint.error,
.call-window-meta.error {
  color: var(--danger);
}

.card-badges {
  display: flex;
  flex-wrap: wrap;
  gap: 6px;
  margin-bottom: 10px;
}

.micro-badge {
  min-height: 24px;
  padding: 0 8px;
  border-radius: 8px;
  display: inline-flex;
  align-items: center;
  border: 1px solid transparent;
  font-size: 10px;
  font-weight: 800;
  letter-spacing: 0.04em;
  text-transform: uppercase;
}

.micro-badge.channel {
  background: var(--primary-soft);
  border-color: var(--primary-line);
  color: var(--primary);
}

.micro-badge.facebook {
  background: #e7efff;
  border-color: #bfd2ff;
  color: #1657d8;
}

.micro-badge.queue {
  background: #f4f6fa;
  border-color: #dde4ef;
  color: var(--text-soft);
}

.micro-badge.assignee {
  background: var(--success-soft);
  border-color: #bee8d3;
  color: var(--success);
}

.micro-badge.owner {
  background: #fff4df;
  border-color: #f1d8a3;
  color: #9a6a00;
}

.micro-badge.terminal {
  background: #edf2fb;
  border-color: #d9e1f1;
  color: #51627e;
}

.micro-badge.ai-active {
  background: rgba(67, 200, 152, 0.14);
  border-color: rgba(67, 200, 152, 0.34);
  color: #118a63;
}

.micro-badge.ai-thinking {
  background: rgba(64, 132, 255, 0.12);
  border-color: rgba(64, 132, 255, 0.28);
  color: #3466d6;
}

.micro-badge.ai-handoff {
  background: rgba(245, 158, 11, 0.14);
  border-color: rgba(245, 158, 11, 0.34);
  color: #b66b00;
}

.micro-badge.ai-human {
  background: rgba(148, 163, 184, 0.16);
  border-color: rgba(148, 163, 184, 0.32);
  color: #55657a;
}

.micro-badge.ai-error {
  background: rgba(239, 68, 68, 0.14);
  border-color: rgba(239, 68, 68, 0.32);
  color: #cc4343;
}

.micro-badge.ai-muted {
  background: rgba(226, 232, 240, 0.4);
  border-color: rgba(203, 213, 225, 0.62);
  color: #6b7280;
}

.micro-badge.name-confirmed {
  background: rgba(16, 185, 129, 0.14);
  border-color: rgba(16, 185, 129, 0.28);
  color: #117c5f;
}

.micro-badge.name-followup {
  background: rgba(245, 158, 11, 0.14);
  border-color: rgba(245, 158, 11, 0.28);
  color: #b66900;
}

.micro-badge.name-missing {
  background: rgba(148, 163, 184, 0.16);
  border-color: rgba(148, 163, 184, 0.3);
  color: #55657a;
}

.card-title {
  margin: 0;
  font-size: 18px;
  line-height: 1.25;
  letter-spacing: -0.02em;
}

.card-subtitle {
  margin: 4px 0 10px;
  color: var(--text-soft);
  font-size: 13px;
}

.card-meta-line {
  margin: 0 0 10px;
  color: var(--text-faint);
  font-size: 12px;
}

.card-divider {
  height: 1px;
  margin: 10px 0 12px;
  background: #edf1f7;
}

.row-item {
  padding: 16px;
  border-radius: 18px;
  border: 1px solid var(--line);
  background: linear-gradient(180deg, #fff, #fbfcff);
  box-shadow: 0 10px 22px rgba(16, 33, 61, 0.04);
}

.row-item-head {
  display: flex;
  align-items: flex-start;
  justify-content: space-between;
  gap: 12px;
  margin-bottom: 8px;
}

.row-item-meta {
  margin-bottom: 10px;
  color: var(--text-soft);
  font-size: 13px;
  line-height: 1.5;
}

.row-actions {
  display: flex;
  flex-wrap: wrap;
  gap: 8px;
}

.row-actions button {
  min-height: 38px;
  padding: 0 12px;
  border-radius: 12px;
}

.status-chip {
  display: inline-flex;
  align-items: center;
  min-height: 28px;
  padding: 0 10px;
  border-radius: 999px;
  font-size: 11px;
  font-weight: 800;
  letter-spacing: 0.06em;
  text-transform: uppercase;
  border: 1px solid transparent;
}

.status-new {
  background: var(--warning-soft);
  border-color: #f7ddb0;
  color: #9a6a00;
}

.status-in-progress {
  background: var(--success-soft);
  border-color: #bee8d3;
  color: var(--success);
}

.status-escalated {
  background: var(--primary-soft);
  border-color: var(--primary-line);
  color: var(--primary);
}

.status-closed {
  background: #eef2f8;
  border-color: #dde4ef;
  color: var(--text-soft);
}

.summary-grid {
  display: grid;
  grid-template-columns: repeat(2, minmax(0, 1fr));
  gap: 12px;
  margin-bottom: 12px;
}

.summary-card {
  padding: 16px;
  border-radius: 18px;
  border: 1px solid var(--line);
  background: linear-gradient(180deg, #ffffff, #f8fbff);
}

.summary-label {
  font-size: 11px;
  font-weight: 800;
  color: var(--text-faint);
  letter-spacing: 0.08em;
  text-transform: uppercase;
}

.summary-value {
  margin-top: 8px;
  font-size: 28px;
  font-weight: 800;
  letter-spacing: -0.03em;
}

.summary-note {
  margin-top: 5px;
  color: var(--text-soft);
  font-size: 12px;
}

.analytics-dashboard-panel {
  display: grid;
  gap: 18px;
  margin-bottom: 18px;
}

.analytics-head {
  display: flex;
  align-items: flex-start;
  justify-content: space-between;
  gap: 16px;
}

.analytics-head h2 {
  margin-bottom: 8px;
}

.analytics-topbar-intro {
  display: grid;
  gap: 4px;
}

.analytics-topbar-intro strong {
  font-size: 15px;
  font-weight: 800;
  color: var(--text);
}

.analytics-topbar-intro p {
  margin: 0;
  color: var(--text-soft);
  font-size: 13px;
}

.analytics-filter-bar {
  display: grid;
  grid-template-columns: repeat(5, minmax(0, 1fr));
  gap: 12px;
  align-items: end;
}

.analytics-toolkit {
  display: grid;
  grid-template-columns: minmax(220px, 0.8fr) minmax(0, 1.2fr);
  gap: 12px;
}

.analytics-toolkit-group {
  display: grid;
  gap: 12px;
  padding: 14px;
  border-radius: 18px;
  border: 1px solid var(--line);
  background: linear-gradient(180deg, #ffffff, #f8fbff);
}

.analytics-toolkit-group-wide {
  grid-template-columns: minmax(180px, 0.9fr) minmax(220px, 1fr) auto;
  align-items: end;
}

.analytics-toolkit-group-wide {
  display: grid;
  gap: 12px;
}

.analytics-toolkit-actions {
  justify-content: flex-end;
}

.analytics-inline-meta {
  min-height: 20px;
}

.analytics-filter-note {
  margin: -6px 0 0;
}

.analytics-empty-state {
  padding: 14px 16px;
  border-radius: 16px;
  border: 1px dashed var(--primary-line);
  background: linear-gradient(180deg, #f7f9ff, #eef3fb);
  color: var(--text-soft);
}

.analytics-narrative {
  display: grid;
  gap: 14px;
  padding: 18px 20px;
  border-radius: 20px;
  border: 1px solid var(--primary-line);
  background:
    radial-gradient(circle at top right, rgba(35, 92, 212, 0.08), transparent 34%),
    linear-gradient(180deg, #f8fbff, #eef4ff);
}

.analytics-narrative-main {
  display: grid;
  gap: 6px;
}

.analytics-narrative-main strong {
  font-size: 30px;
  line-height: 1;
  letter-spacing: -0.04em;
}

.analytics-narrative-main p {
  margin: 0;
  max-width: 72ch;
  color: var(--text-soft);
  line-height: 1.5;
}

.analytics-narrative-meta {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 14px;
  flex-wrap: wrap;
}

.analytics-filter-chips {
  display: flex;
  flex-wrap: wrap;
  gap: 8px;
}

.analytics-filter-chip {
  display: inline-flex;
  align-items: center;
  padding: 7px 10px;
  border-radius: 999px;
  background: rgba(255, 255, 255, 0.72);
  border: 1px solid var(--line);
  color: var(--text-soft);
  font-size: 12px;
  font-weight: 700;
}

.analytics-filter-chip-quiet {
  background: rgba(255, 255, 255, 0.48);
  border-color: rgba(16, 33, 61, 0.08);
}

.analytics-compare-panel {
  display: grid;
  gap: 14px;
  padding: 18px;
  border-radius: 20px;
  border: 1px solid var(--line);
  background: linear-gradient(180deg, #ffffff, #f6f9ff);
}

.analytics-compare-head {
  display: flex;
  align-items: flex-start;
  justify-content: space-between;
  gap: 14px;
}

.analytics-compare-head h3 {
  margin: 0 0 6px;
  font-family: "Manrope", "IBM Plex Sans", sans-serif;
  font-size: 22px;
  line-height: 1.08;
}

.analytics-compare-grid {
  display: grid;
  grid-template-columns: repeat(4, minmax(0, 1fr));
  gap: 12px;
}

.analytics-compare-card {
  display: grid;
  gap: 12px;
  padding: 16px;
  border-radius: 18px;
  border: 1px solid var(--line);
  background: linear-gradient(180deg, #fbfcff, #f4f7fd);
}

.analytics-compare-card-head {
  display: flex;
  align-items: flex-start;
  justify-content: space-between;
  gap: 10px;
}

.analytics-compare-label {
  color: var(--text);
  font-size: 13px;
  font-weight: 800;
}

.analytics-compare-values {
  display: grid;
  grid-template-columns: repeat(2, minmax(0, 1fr));
  gap: 10px;
}

.analytics-compare-value {
  display: grid;
  gap: 6px;
}

.analytics-compare-value small {
  color: var(--text-faint);
  font-size: 11px;
  font-weight: 700;
  letter-spacing: 0.04em;
  text-transform: uppercase;
}

.analytics-compare-value strong {
  font-family: "Manrope", "IBM Plex Sans", sans-serif;
  font-size: 20px;
  line-height: 1.05;
  letter-spacing: -0.03em;
}

.analytics-compare-note {
  margin: 0;
  color: var(--text-soft);
  font-size: 13px;
  line-height: 1.45;
}

.analytics-overview-grid {
  grid-template-columns: repeat(4, minmax(0, 1fr));
  margin-bottom: 0;
}

.analytics-card {
  min-height: 148px;
}

.analytics-card-top {
  display: flex;
  align-items: flex-start;
  justify-content: space-between;
  gap: 10px;
}

.analytics-card-top-meta {
  display: inline-flex;
  align-items: center;
  justify-content: flex-end;
  gap: 8px;
  flex-wrap: wrap;
}

.analytics-coverage-badge {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  padding: 4px 8px;
  border-radius: 999px;
  font-size: 11px;
  font-weight: 800;
  letter-spacing: 0.04em;
  white-space: nowrap;
  border: 1px solid transparent;
}

.analytics-coverage-badge-exact {
  color: #0d6b42;
  background: rgba(24, 160, 99, 0.12);
  border-color: rgba(24, 160, 99, 0.18);
}

.analytics-coverage-badge-partial {
  color: #8b5b00;
  background: rgba(240, 176, 67, 0.16);
  border-color: rgba(240, 176, 67, 0.2);
}

.analytics-coverage-badge-unavailable {
  color: var(--text-soft);
  background: rgba(16, 33, 61, 0.08);
  border-color: rgba(16, 33, 61, 0.1);
}

.analytics-delta {
  display: inline-flex;
  align-items: center;
  padding: 4px 8px;
  border-radius: 999px;
  font-size: 11px;
  font-weight: 800;
  letter-spacing: 0.04em;
  white-space: nowrap;
}

.analytics-delta-positive {
  background: var(--success-soft);
  color: var(--success);
}

.analytics-delta-negative {
  background: var(--danger-soft);
  color: var(--danger);
}

.analytics-delta-neutral {
  background: #f1f4f9;
  color: var(--text-soft);
}

.analytics-sections {
  display: grid;
  grid-template-columns: minmax(0, 1.55fr) minmax(0, 1fr);
  gap: 14px;
}

.analytics-subpanel {
  min-width: 0;
  padding: 18px;
  border-radius: 20px;
  border: 1px solid var(--line);
  background: linear-gradient(180deg, #fbfcff, #f5f8fd);
}

.analytics-subpanel h3 {
  margin: 0 0 8px;
  font-family: "Manrope", "IBM Plex Sans", sans-serif;
  font-size: 20px;
  line-height: 1.1;
}

.analytics-subpanel .hint {
  margin: 0 0 12px;
  font-size: 13px;
  color: var(--text-soft);
}

.analytics-subhead {
  display: flex;
  align-items: flex-start;
  justify-content: space-between;
  gap: 14px;
  margin-bottom: 12px;
}

.analytics-trend-selector {
  min-width: 160px;
}

.analytics-chart-shell {
  display: grid;
  gap: 10px;
}

.analytics-chart-plot {
  position: relative;
}

.analytics-chart-meta {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 12px;
  color: var(--text-soft);
  font-size: 13px;
}

.analytics-chart-meta-values {
  display: flex;
  align-items: center;
  justify-content: flex-end;
  gap: 10px;
  flex-wrap: wrap;
}

.analytics-chart-summary.is-hovered {
  color: var(--text);
  font-weight: 600;
}

.analytics-chart-tooltip {
  position: absolute;
  top: 8px;
  left: 0;
  transform: translateX(-50%);
  display: grid;
  gap: 2px;
  min-width: 104px;
  padding: 8px 10px;
  border-radius: 12px;
  border: 1px solid rgba(53, 99, 233, 0.18);
  background: rgba(255, 255, 255, 0.96);
  box-shadow: 0 16px 34px rgba(14, 26, 49, 0.12);
  pointer-events: none;
  z-index: 2;
}

.analytics-chart-tooltip strong {
  color: var(--text);
  font-size: 12px;
  line-height: 1.2;
}

.analytics-chart-tooltip span {
  color: var(--primary);
  font-size: 13px;
  font-weight: 700;
  line-height: 1.2;
}

.analytics-chart-svg {
  width: 100%;
  height: auto;
  display: block;
}

.analytics-grid-line {
  stroke: #e2e8f3;
  stroke-width: 1;
}

.analytics-line {
  fill: none;
  stroke: var(--primary);
  stroke-width: 3;
  stroke-linecap: round;
  stroke-linejoin: round;
}

.analytics-point {
  fill: #ffffff;
  stroke: var(--primary);
  stroke-width: 2;
  transition: fill 120ms ease, stroke-width 120ms ease, transform 120ms ease;
  transform-origin: center;
}

.analytics-point.is-active {
  fill: #dbe8ff;
  stroke-width: 3;
}

.analytics-point-hit {
  fill: transparent;
  stroke: transparent;
  cursor: pointer;
}

.analytics-axis-label {
  fill: var(--text-faint);
  font-size: 11px;
  font-family: "IBM Plex Sans", "Segoe UI", sans-serif;
}

.analytics-table-shell {
  display: grid;
  gap: 0;
  border-radius: 16px;
  border: 1px solid var(--line);
  background: #ffffff;
  overflow: hidden;
}

.analytics-table-head,
.analytics-table-row {
  display: grid;
  gap: 12px;
  align-items: center;
  padding: 12px 14px;
}

.analytics-channel-grid {
  grid-template-columns: minmax(120px, 1.4fr) repeat(4, minmax(72px, 1fr));
}

.analytics-queue-grid {
  grid-template-columns: minmax(180px, 2fr) repeat(4, minmax(72px, 1fr));
}

.agent-analytics-grid {
  grid-template-columns: minmax(170px, 1.6fr) minmax(110px, 0.9fr) minmax(130px, 1.1fr) repeat(4, minmax(78px, 0.75fr));
}

.analytics-table-head {
  background: var(--bg-soft);
  color: var(--text-faint);
  font-size: 11px;
  font-weight: 800;
  letter-spacing: 0.08em;
  text-transform: uppercase;
}

.analytics-table-row {
  border-top: 1px solid var(--line);
  background: #ffffff;
  text-align: left;
}

.analytics-table-row small {
  display: block;
  margin-top: 4px;
  color: var(--text-faint);
}

.analytics-table-button {
  width: 100%;
  border: 0;
  font: inherit;
  cursor: pointer;
}

.analytics-table-button:hover {
  background: #f8fbff;
}

.analytics-table-button.selected {
  background: var(--primary-soft);
}

.analytics-card-button {
  width: 100%;
  border: 1px solid var(--primary-line);
  text-align: left;
  cursor: pointer;
  background: linear-gradient(180deg, #ffffff, #f6f9ff);
  transition: transform 0.18s ease, box-shadow 0.18s ease, border-color 0.18s ease;
}

.analytics-card-button:hover {
  transform: translateY(-1px);
  box-shadow: 0 12px 24px rgba(31, 83, 181, 0.08);
  border-color: rgba(31, 83, 181, 0.22);
}

.analytics-card-readonly {
  border: 1px dashed var(--line-strong);
  background: linear-gradient(180deg, #fbfcff, #f5f7fb);
}

.analytics-card-coverage-exact {
  border-color: rgba(24, 160, 99, 0.18);
}

.analytics-card-coverage-partial {
  border-color: rgba(240, 176, 67, 0.22);
  background: linear-gradient(180deg, #fffdf7, #fbf6ea);
}

.analytics-card-coverage-unavailable {
  border-color: rgba(16, 33, 61, 0.12);
}

.analytics-card-hint {
  margin-top: 12px;
  color: var(--primary);
  font-size: 12px;
  line-height: 1.45;
  font-weight: 700;
}

.analytics-card-readonly .analytics-card-hint {
  color: var(--text-faint);
  font-weight: 600;
}

.analytics-ai-panel {
  display: grid;
  gap: 14px;
  padding: 20px;
  border-radius: 24px;
  border: 1px solid rgba(31, 83, 181, 0.12);
  background:
    radial-gradient(circle at top right, rgba(31, 83, 181, 0.08), transparent 34%),
    linear-gradient(180deg, #f9fbff, #f1f6ff);
}

.analytics-voice-panel {
  display: grid;
  gap: 14px;
  padding: 20px;
  border-radius: 24px;
  border: 1px solid rgba(40, 116, 78, 0.12);
  background:
    radial-gradient(circle at top right, rgba(40, 116, 78, 0.08), transparent 34%),
    linear-gradient(180deg, #fbfefb, #f3faf5);
}

.voice-name-analytics-overview {
  margin-bottom: 0;
}

.voice-name-card {
  border-style: solid;
  border-color: rgba(40, 116, 78, 0.12);
  background: linear-gradient(180deg, rgba(255, 255, 255, 0.98), rgba(244, 250, 246, 0.95));
}

.voice-name-funnel-grid {
  grid-template-columns: minmax(180px, 1.4fr) repeat(2, minmax(72px, 0.8fr));
}

.voice-name-language-grid {
  grid-template-columns: minmax(110px, 1fr) repeat(5, minmax(82px, 0.8fr));
}

.voice-name-queue-grid {
  grid-template-columns: minmax(170px, 1.4fr) repeat(5, minmax(82px, 0.8fr));
}

.voice-name-handoff-grid {
  grid-template-columns: minmax(180px, 1.4fr) repeat(2, minmax(82px, 0.8fr));
}

.analytics-agent-panel {
  display: grid;
  gap: 14px;
  padding: 20px;
  border-radius: 24px;
  border: 1px solid rgba(16, 33, 61, 0.08);
  background:
    radial-gradient(circle at top right, rgba(16, 33, 61, 0.05), transparent 34%),
    linear-gradient(180deg, #fbfcff, #f4f7fd);
}

.agent-analytics-overview {
  margin-bottom: 0;
}

.agent-analytics-card {
  border-style: solid;
}

.agent-analytics-state-strip {
  display: flex;
  flex-wrap: wrap;
  gap: 10px;
}

.agent-team-grid {
  grid-template-columns: minmax(160px, 1.5fr) repeat(5, minmax(72px, 0.9fr));
}

.agent-shift-grid {
  grid-template-columns: minmax(120px, 1.1fr) repeat(5, minmax(72px, 0.9fr));
}

.agent-state-chip {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  padding: 8px 12px;
  border-radius: 999px;
  font-size: 12px;
  font-weight: 800;
  border: 1px solid rgba(16, 33, 61, 0.08);
  background: rgba(255, 255, 255, 0.94);
  color: var(--text-soft);
}

.agent-state-chip-ready {
  background: rgba(24, 166, 109, 0.14);
  color: #16694a;
}

.agent-state-chip-busy {
  background: rgba(255, 177, 46, 0.18);
  color: #9c5b00;
}

.agent-state-chip-break {
  background: rgba(123, 66, 200, 0.14);
  color: #6a34ad;
}

.agent-state-chip-offline {
  background: rgba(16, 33, 61, 0.08);
  color: var(--text-soft);
}

.ai-analytics-overview {
  margin-bottom: 0;
}

.ai-analytics-card {
  border-style: solid;
  border-color: rgba(31, 83, 181, 0.12);
  background: linear-gradient(180deg, rgba(255, 255, 255, 0.98), rgba(240, 246, 255, 0.95));
}

.ai-analytics-card-hint {
  color: var(--text-soft);
}

.ai-analytics-channel-grid {
  grid-template-columns: minmax(120px, 1.3fr) repeat(5, minmax(72px, 1fr));
}

.ai-analytics-outcome-grid {
  grid-template-columns: minmax(160px, 1.4fr) repeat(2, minmax(72px, 0.8fr));
}

.ai-analytics-reason-grid {
  grid-template-columns: minmax(220px, 1.6fr) repeat(2, minmax(72px, 0.8fr));
}

.ai-analytics-coverage-grid {
  display: grid;
  grid-template-columns: repeat(2, minmax(0, 1fr));
  gap: 10px;
}

.ai-analytics-row-button {
  width: 100%;
  font: inherit;
  text-align: left;
  cursor: pointer;
}

.ai-analytics-row-button:hover {
  border-color: rgba(31, 83, 181, 0.2);
  background: linear-gradient(180deg, #ffffff, #f1f6ff);
}

.ai-analytics-row-button:focus-visible {
  outline: 2px solid rgba(31, 83, 181, 0.28);
  outline-offset: 2px;
}

.analytics-drilldown-note {
  margin-top: -4px;
}

body.analytics-drilldown-open {
  overflow: hidden;
}

.analytics-drawer-backdrop {
  display: none;
  position: fixed;
  inset: 0;
  z-index: 79;
  background: rgba(7, 13, 24, 0.18);
}

.analytics-drawer {
  display: none;
  position: fixed;
  inset: 0;
  z-index: 80;
  width: 100%;
  height: 100dvh;
  padding: 28px 32px;
  border: 0;
  background:
    radial-gradient(circle at top right, rgba(35, 92, 212, 0.08), transparent 34%),
    linear-gradient(180deg, #fbfdff, #f1f5fc);
  box-shadow: none;
  grid-template-rows: auto auto auto minmax(0, 1fr);
  gap: 18px;
  overflow: hidden;
}

.analytics-drawer-backdrop.is-open {
  display: block;
}

.analytics-drawer.is-open {
  display: grid;
}

.analytics-drawer-head {
  display: flex;
  align-items: flex-start;
  justify-content: space-between;
  gap: 16px;
  padding: 0 2px;
}

.analytics-drawer-close {
  white-space: nowrap;
}

.analytics-drawer-head h2 {
  margin: 6px 0 0;
  font-family: "Manrope", "IBM Plex Sans", sans-serif;
  font-size: 34px;
  line-height: 1.05;
  letter-spacing: -0.03em;
}

.analytics-drawer-filters {
  gap: 8px;
  padding: 0 2px;
}

.analytics-drawer-toolbar {
  display: grid;
  grid-template-columns: minmax(260px, 1.25fr) repeat(2, minmax(180px, 0.85fr)) auto;
  gap: 14px;
  padding: 18px 20px;
  border-radius: 24px;
  border: 1px solid var(--line);
  background: rgba(255, 255, 255, 0.94);
  box-shadow: 0 18px 36px rgba(31, 83, 181, 0.08);
}

.analytics-drawer-toolbar .row {
  min-width: 0;
}

.analytics-drawer-toolbar-search input[type="search"] {
  width: 100%;
}

.analytics-drawer-toolbar-actions {
  align-self: end;
  justify-content: flex-end;
}

.analytics-drawer-body {
  min-height: 0;
  display: grid;
  grid-template-columns: minmax(360px, 0.86fr) minmax(0, 1.5fr);
  gap: 18px;
  overflow: hidden;
}

.analytics-drawer-list-shell,
.analytics-drawer-detail-shell {
  min-height: 0;
  display: grid;
  gap: 12px;
  padding: 20px;
  border-radius: 24px;
  border: 1px solid var(--line);
  background: rgba(255, 255, 255, 0.96);
  box-shadow: 0 18px 36px rgba(16, 33, 61, 0.06);
}

.analytics-drawer-list-shell {
  grid-template-rows: auto minmax(0, 1fr) auto;
}

.analytics-drawer-detail-shell {
  grid-template-rows: auto minmax(0, 1fr);
}

.analytics-drawer-list-head {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 12px;
  position: sticky;
  top: 0;
  z-index: 2;
  margin: -20px -20px 0;
  padding: 20px 20px 12px;
  background: linear-gradient(180deg, rgba(255, 255, 255, 0.98), rgba(255, 255, 255, 0.92));
  backdrop-filter: blur(10px);
}

.analytics-drawer-list-head strong {
  font-family: "Manrope", "IBM Plex Sans", sans-serif;
  font-size: 20px;
  line-height: 1.1;
}

.analytics-drawer-list {
  min-height: 0;
  overflow: auto;
  display: grid;
  gap: 10px;
  scrollbar-gutter: stable;
}

.analytics-drilldown-row {
  width: 100%;
  padding: 14px;
  border-radius: 18px;
  border: 1px solid var(--line);
  background: linear-gradient(180deg, #fbfcff, #f7f9fc);
  text-align: left;
  cursor: pointer;
  font: inherit;
  display: grid;
  gap: 8px;
  transition: border-color 0.18s ease, background 0.18s ease, transform 0.18s ease;
}

.analytics-drilldown-row:hover {
  transform: translateY(-1px);
  border-color: rgba(31, 83, 181, 0.2);
  background: linear-gradient(180deg, #ffffff, #f1f6ff);
}

.analytics-drilldown-row.selected {
  border-color: var(--primary);
  background: linear-gradient(180deg, #eef4ff, #e5efff);
}

.analytics-drilldown-row-top,
.analytics-drilldown-row-meta,
.analytics-timeline-meta {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 10px;
}

.analytics-drilldown-row-top strong,
.analytics-drilldown-detail-head strong {
  font-family: "Manrope", "IBM Plex Sans", sans-serif;
  font-size: 16px;
  line-height: 1.2;
}

.analytics-drilldown-row-meta {
  color: var(--text-soft);
  font-size: 12px;
  flex-wrap: wrap;
}

.analytics-drilldown-facts {
  display: flex;
  flex-wrap: wrap;
  gap: 8px;
}

.analytics-fact-badge {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  padding: 5px 9px;
  border-radius: 999px;
  font-size: 11px;
  font-weight: 800;
  border: 1px solid rgba(16, 33, 61, 0.08);
  background: rgba(255, 255, 255, 0.94);
  color: var(--text-soft);
}

.analytics-fact-badge-wait,
.analytics-fact-badge-handle {
  background: rgba(31, 83, 181, 0.08);
  color: var(--primary-strong);
}

.analytics-fact-badge-sla,
.analytics-fact-badge-fcr {
  background: rgba(24, 160, 99, 0.12);
  color: #0d6b42;
}

.analytics-fact-badge-sla-miss,
.analytics-fact-badge-abandoned {
  background: rgba(214, 73, 80, 0.1);
  color: #9d313c;
}

.analytics-drilldown-status,
.analytics-drilldown-pill {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  padding: 6px 10px;
  border-radius: 999px;
  font-size: 11px;
  font-weight: 800;
  letter-spacing: 0.02em;
  border: 1px solid rgba(16, 33, 61, 0.08);
}

.analytics-drilldown-pill {
  background: rgba(244, 247, 252, 0.9);
  color: var(--text-soft);
}

.analytics-drilldown-status {
  background: rgba(245, 248, 253, 0.92);
  color: var(--text-soft);
}

.analytics-drilldown-status-new {
  background: rgba(39, 124, 255, 0.12);
  color: #1b5fc8;
}

.analytics-drilldown-status-in-progress {
  background: rgba(255, 177, 46, 0.18);
  color: #9c5b00;
}

.analytics-drilldown-status-escalated {
  background: rgba(223, 80, 68, 0.14);
  color: #9b2e25;
}

.analytics-drilldown-status-closed {
  background: rgba(24, 166, 109, 0.16);
  color: #16694a;
}

.analytics-drilldown-status-abandoned {
  background: rgba(123, 66, 200, 0.14);
  color: #6a34ad;
}

.analytics-drilldown-status-ready {
  background: rgba(24, 166, 109, 0.16);
  color: #16694a;
}

.analytics-drilldown-status-busy {
  background: rgba(255, 177, 46, 0.18);
  color: #9c5b00;
}

.analytics-drilldown-status-break {
  background: rgba(123, 66, 200, 0.14);
  color: #6a34ad;
}

.analytics-drilldown-status-offline {
  background: rgba(16, 33, 61, 0.08);
  color: var(--text-soft);
}

.analytics-drilldown-status-active {
  background: rgba(39, 124, 255, 0.12);
  color: #1b5fc8;
}

.analytics-drilldown-status-handoff-required {
  background: rgba(223, 80, 68, 0.14);
  color: #9b2e25;
}

.analytics-drilldown-status-human-owned {
  background: rgba(255, 177, 46, 0.18);
  color: #9c5b00;
}

.analytics-drilldown-status-error {
  background: rgba(123, 66, 200, 0.14);
  color: #6a34ad;
}

.analytics-drawer-pager {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 10px;
  position: sticky;
  bottom: 0;
  margin: 0 -20px -20px;
  padding: 12px 20px 0;
  background: linear-gradient(180deg, rgba(255, 255, 255, 0), rgba(255, 255, 255, 0.96) 34%);
}

.analytics-drawer-detail {
  min-height: 0;
  overflow: auto;
  display: grid;
  gap: 12px;
  scrollbar-gutter: stable;
}

.analytics-drilldown-detail-card {
  padding: 18px;
  border-radius: 20px;
  border: 1px solid var(--line);
  background: linear-gradient(180deg, #fbfcff, #f7f9fd);
  display: grid;
  gap: 14px;
  position: sticky;
  top: 0;
  z-index: 1;
}

.analytics-drilldown-metric-note {
  display: grid;
  gap: 8px;
  padding: 12px 14px;
  border-radius: 16px;
  border: 1px solid rgba(31, 83, 181, 0.12);
  background: rgba(241, 246, 255, 0.7);
}

.analytics-drilldown-detail-head {
  display: flex;
  align-items: flex-start;
  justify-content: space-between;
  gap: 14px;
}

.analytics-drilldown-detail-grid {
  display: grid;
  grid-template-columns: repeat(2, minmax(0, 1fr));
  gap: 12px;
}

.analytics-drilldown-detail-grid div {
  padding: 12px;
  border-radius: 16px;
  background: rgba(255, 255, 255, 0.8);
  border: 1px solid rgba(21, 38, 70, 0.08);
  display: grid;
  gap: 6px;
}

.analytics-drilldown-detail-grid small {
  color: var(--text-faint);
  font-size: 11px;
  font-weight: 800;
  letter-spacing: 0.06em;
  text-transform: uppercase;
}

.analytics-drilldown-detail-grid strong {
  font-size: 14px;
  line-height: 1.45;
  word-break: break-word;
}

.analytics-drilldown-timeline {
  display: grid;
  gap: 10px;
  padding-bottom: 8px;
}

.analytics-timeline-item {
  padding: 14px;
  border-radius: 18px;
  border: 1px solid var(--line);
  background: #ffffff;
  display: grid;
  gap: 8px;
}

.analytics-timeline-meta span {
  color: var(--text-soft);
  font-size: 12px;
}

.analytics-timeline-item pre {
  margin: 0;
  padding: 12px;
  border-radius: 14px;
  background: #f4f7fb;
  color: var(--text-soft);
  font-size: 12px;
  line-height: 1.5;
  overflow: auto;
}

.analytics-coverage {
  display: grid;
  gap: 14px;
}

.analytics-coverage-list {
  display: grid;
  gap: 12px;
}

.analytics-coverage-block h4 {
  margin: 0 0 8px;
  color: var(--text-faint);
  font-size: 11px;
  font-weight: 800;
  letter-spacing: 0.08em;
  text-transform: uppercase;
}

.analytics-coverage-chips {
  display: flex;
  flex-wrap: wrap;
  gap: 8px;
}

.analytics-coverage-chip {
  display: inline-flex;
  align-items: center;
  padding: 8px 10px;
  border-radius: 999px;
  background: var(--primary-soft);
  border: 1px solid var(--primary-line);
  color: var(--primary);
  font-size: 12px;
  font-weight: 700;
}

.analytics-coverage-chip.soft {
  background: #f5f7fb;
  border-color: var(--line);
  color: var(--text-soft);
}

.analytics-placeholder-grid {
  display: grid;
  gap: 10px;
}

.analytics-placeholder-card {
  padding: 14px;
  border-radius: 16px;
  border: 1px dashed var(--line-strong);
  background: linear-gradient(180deg, #fbfcff, #f7f9fd);
}

.analytics-placeholder-card p {
  margin: 6px 0 0;
  color: var(--text-soft);
  font-size: 13px;
  line-height: 1.5;
}

.agent-analytics-table-foot {
  padding: 12px 14px;
  border-top: 1px solid var(--line);
  color: var(--text-faint);
  font-size: 12px;
}

.softphone-summary {
  display: grid;
  grid-template-columns: repeat(3, minmax(0, 1fr));
  gap: 12px;
  margin-bottom: 12px;
}

.softphone-summary.compact {
  margin-bottom: 14px;
}

.softphone-status-block {
  padding: 16px;
  border-radius: 18px;
  border: 1px solid var(--line);
  background: linear-gradient(180deg, #ffffff, #f8fbff);
}

.softphone-status-label {
  font-size: 11px;
  font-weight: 800;
  color: var(--text-faint);
  letter-spacing: 0.08em;
  text-transform: uppercase;
}

.softphone-status-value {
  margin-top: 8px;
  font-size: 16px;
  font-weight: 700;
  color: var(--text);
  word-break: break-word;
}

.row.stacked {
  display: grid;
  gap: 6px;
}

.softphone-banner {
  margin-bottom: 12px;
  padding: 16px;
  border-radius: 18px;
  border: 1px solid var(--primary-line);
  background: linear-gradient(180deg, #f7f9ff, #edf2ff);
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 16px;
}

.softphone-banner p {
  margin: 6px 0 0;
  color: var(--text-soft);
}

.softphone-banner-actions {
  display: flex;
  gap: 8px;
  flex-wrap: wrap;
}

.live-call-inspector {
  grid-template-columns: 1fr;
}

.call-window-overlay {
  position: fixed;
  inset: 0;
  z-index: 40;
  display: flex;
  align-items: center;
  justify-content: center;
  padding: 24px;
  background: rgba(12, 21, 35, 0.45);
}

.call-window {
  width: min(620px, 100%);
  padding: 22px;
  border-radius: 28px;
  border: 1px solid rgba(255, 255, 255, 0.14);
  background: linear-gradient(180deg, rgba(17, 25, 41, 0.97), rgba(8, 13, 22, 0.97));
  color: #f5f7fb;
  box-shadow: 0 28px 60px rgba(8, 13, 22, 0.4);
}

.call-window-head {
  display: flex;
  align-items: flex-start;
  justify-content: space-between;
  gap: 16px;
}

.call-window-status {
  font-size: 12px;
  font-weight: 800;
  letter-spacing: 0.08em;
  text-transform: uppercase;
  color: #95b7ff;
}

.call-window-title {
  margin: 8px 0 4px;
  font-size: 34px;
  line-height: 1.05;
  letter-spacing: -0.04em;
}

.call-window-meta {
  margin: 0;
  color: rgba(245, 247, 251, 0.9);
  font-size: 15px;
}

.call-window-meta.subtle {
  margin-top: 6px;
  color: rgba(200, 210, 224, 0.78);
  font-size: 13px;
}

.call-window-body {
  display: grid;
  justify-items: center;
  gap: 16px;
  padding: 28px 0 22px;
}

.call-window-avatar {
  width: 112px;
  height: 112px;
  border-radius: 50%;
  display: grid;
  place-items: center;
  background: radial-gradient(circle at top, rgba(95, 133, 255, 0.75), rgba(40, 63, 112, 0.95));
  border: 1px solid rgba(255, 255, 255, 0.12);
  font-size: 42px;
}

.call-window-timer {
  font-family: "Manrope", "IBM Plex Sans", sans-serif;
  font-size: 24px;
  font-weight: 800;
  letter-spacing: -0.03em;
}

.call-window-warning {
  margin: 0;
  width: min(420px, 100%);
  padding: 10px 12px;
  border-radius: 14px;
  background: rgba(239, 68, 68, 0.16);
  border: 1px solid rgba(239, 68, 68, 0.32);
  color: #ffd0d0;
  text-align: center;
  font-size: 13px;
  line-height: 1.45;
}

.call-window-ai-summary {
  margin-bottom: 14px;
}

.call-window-name-editor {
  margin-bottom: 14px;
  padding: 14px 16px;
  border-radius: 18px;
  background: rgba(9, 16, 28, 0.42);
  border: 1px solid rgba(255, 255, 255, 0.08);
  display: grid;
  gap: 10px;
}

.call-window-name-head {
  display: grid;
  gap: 4px;
}

.call-window-name-form {
  display: grid;
  grid-template-columns: minmax(0, 1fr) auto auto;
  gap: 10px;
}

.call-window-name-form input {
  min-width: 0;
  background: rgba(255, 255, 255, 0.08);
  border-color: rgba(255, 255, 255, 0.15);
  color: #fff;
}

.call-window-name-form input::placeholder {
  color: rgba(255, 255, 255, 0.45);
}

.voice-ai-summary {
  padding: 14px 16px;
  border-radius: 18px;
  border: 1px solid rgba(255, 255, 255, 0.12);
  background: rgba(255, 255, 255, 0.06);
  display: grid;
  gap: 12px;
}

.voice-ai-summary-loading {
  opacity: 0.92;
}

.voice-ai-summary-head {
  display: flex;
  align-items: flex-start;
  justify-content: space-between;
  gap: 12px;
}

.voice-ai-summary-title {
  color: rgba(229, 236, 248, 0.92);
  font-size: 12px;
  font-weight: 800;
  letter-spacing: 0.08em;
  text-transform: uppercase;
}

.voice-ai-summary-caption,
.voice-ai-summary-meta {
  color: rgba(209, 220, 236, 0.72);
  font-size: 12px;
  line-height: 1.45;
}

.voice-ai-summary-side {
  display: grid;
  justify-items: end;
  gap: 8px;
}

.voice-ai-summary-grid {
  display: grid;
  grid-template-columns: repeat(2, minmax(0, 1fr));
  gap: 10px;
}

.voice-summary-field {
  padding: 12px 14px;
  border-radius: 16px;
  background: rgba(9, 16, 28, 0.46);
  border: 1px solid rgba(255, 255, 255, 0.08);
  display: grid;
  gap: 6px;
}

.voice-summary-label {
  color: rgba(175, 189, 210, 0.76);
  font-size: 11px;
  font-weight: 800;
  letter-spacing: 0.08em;
  text-transform: uppercase;
}

.voice-summary-value {
  color: #f5f7fb;
  font-size: 14px;
  line-height: 1.5;
  white-space: pre-wrap;
}

.voice-summary-status {
  min-height: 28px;
  padding: 0 12px;
  border-radius: 999px;
  display: inline-flex;
  align-items: center;
  justify-content: center;
  font-size: 11px;
  font-weight: 800;
  letter-spacing: 0.06em;
  text-transform: uppercase;
}

.voice-summary-status.answered {
  background: rgba(16, 185, 129, 0.16);
  color: #70e0bb;
}

.voice-summary-status.handoff {
  background: rgba(245, 158, 11, 0.18);
  color: #f3bf6a;
}

.voice-summary-transcript {
  display: grid;
  gap: 10px;
}

.voice-summary-transcript-head {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 8px;
}

.voice-summary-transcript-meta {
  color: rgba(175, 189, 210, 0.72);
  font-size: 11px;
}

.voice-summary-transcript-list {
  display: grid;
  gap: 8px;
  max-height: 240px;
  overflow-y: auto;
  padding-right: 4px;
}

.voice-transcript-line {
  padding: 10px 12px;
  border-radius: 14px;
  border: 1px solid rgba(255, 255, 255, 0.08);
  display: grid;
  gap: 6px;
}

.voice-transcript-line.caller {
  background: rgba(9, 16, 28, 0.42);
}

.voice-transcript-line.assistant {
  background: rgba(56, 96, 201, 0.18);
}

.voice-transcript-speaker-row {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 10px;
}

.voice-transcript-speaker {
  color: #d7e2f3;
  font-size: 11px;
  font-weight: 800;
  letter-spacing: 0.06em;
  text-transform: uppercase;
}

.voice-transcript-time {
  color: rgba(175, 189, 210, 0.68);
  font-size: 11px;
}

.voice-transcript-text {
  color: #f5f7fb;
  font-size: 14px;
  line-height: 1.5;
  white-space: pre-wrap;
}

.call-window-transfer {
  display: grid;
  grid-template-columns: 160px 1fr;
  gap: 10px;
  margin-bottom: 14px;
}

.call-window-transfer select,
.call-window-transfer input {
  background: rgba(255, 255, 255, 0.08);
  border-color: rgba(255, 255, 255, 0.15);
  color: #fff;
}

.call-window-transfer input::placeholder {
  color: rgba(255, 255, 255, 0.45);
}

.call-window-actions {
  display: flex;
  flex-wrap: wrap;
  gap: 10px;
}

.call-window .icon-button {
  border-color: rgba(255, 255, 255, 0.15);
  background: rgba(255, 255, 255, 0.06);
  color: #fff;
}

.hidden {
  display: none !important;
}

#browserPhoneRemoteAudio {
  width: 100%;
  margin-top: 10px;
}

.output {
  margin: 0;
  padding: 14px;
  border-radius: var(--radius-lg);
  border: 1px solid var(--line);
  background: #f8fbff;
  color: var(--text-soft);
  white-space: pre-wrap;
  max-height: 220px;
  overflow: auto;
  font-size: 12px;
  line-height: 1.55;
}

.output.tall {
  max-height: 340px;
}

.compact-actions {
  margin-bottom: 12px;
}

.technical-panel {
  background: linear-gradient(180deg, #ffffff, #fbfcff);
}

.technical-details {
  margin-top: 8px;
  padding: 14px 16px 10px;
  border-radius: 18px;
  border: 1px solid var(--line);
  background: #f9fbff;
}

.technical-details > summary {
  cursor: pointer;
  color: var(--text);
  font-size: 15px;
  font-weight: 800;
  list-style: none;
}

.technical-details > summary::-webkit-details-marker {
  display: none;
}

.technical-details[open] {
  background: #fff;
}

.details-block {
  margin-bottom: 12px;
}

.details-block summary {
  cursor: pointer;
  color: var(--text-soft);
  font-size: 13px;
  font-weight: 700;
  margin-bottom: 8px;
}

.empty-state {
  color: var(--text-faint);
  font-style: italic;
}

.reveal {
  animation: rise 0.45s ease both;
}

.reveal:nth-child(2) { animation-delay: 0.04s; }
.reveal:nth-child(3) { animation-delay: 0.08s; }
.reveal:nth-child(4) { animation-delay: 0.12s; }

@keyframes rise {
  from {
    opacity: 0;
    transform: translateY(12px);
  }
  to {
    opacity: 1;
    transform: translateY(0);
  }
}

@media (max-width: 1200px) {
  .app-shell {
    display: block;
  }

  .sidebar {
    width: auto;
    position: static;
    min-height: auto;
    border-right: 0;
    border-bottom: 1px solid var(--line);
    overflow-y: visible;
  }

  .workspace {
    margin-left: 0;
  }
}

@media (max-width: 980px) {
  .workspace-topbar,
  .layout {
    padding-left: 18px;
    padding-right: 18px;
  }

  .workspace-topbar {
    height: auto;
    align-items: stretch;
    flex-direction: column;
  }

  .login-grid {
    grid-template-columns: 1fr;
  }

  .search-box {
    max-width: none;
  }

  .topbar-actions,
  .guide-head {
    flex-direction: column;
    align-items: stretch;
  }

  .auth,
  .grid,
  .inline-form,
  .inline-form.compact,
  .inline-form.split-two,
  .summary-grid,
  .softphone-summary,
  .analytics-filter-bar,
  .analytics-toolkit,
  .analytics-toolkit-group-wide,
  .analytics-compare-grid,
  .analytics-overview-grid,
  .analytics-sections {
    grid-template-columns: 1fr;
  }

  .ai-analytics-coverage-grid,
  .ai-analytics-channel-grid,
  .ai-analytics-outcome-grid,
  .ai-analytics-reason-grid {
    grid-template-columns: 1fr;
  }

  .analytics-head,
  .analytics-compare-head,
  .analytics-subhead,
  .analytics-chart-meta,
  .analytics-narrative-meta,
  .unified-inbox-head {
    flex-direction: column;
    align-items: stretch;
  }

  .analytics-table-shell {
    overflow: auto;
  }

  .analytics-table-head,
  .analytics-table-row {
    min-width: 620px;
  }

  .pipeline-board {
    grid-template-columns: 1fr;
  }

  .unified-inbox-board {
    min-width: 0;
  }

  .customer-spotlight-grid,
  .customer-spotlight-grid.page,
  .customer-profile-summary-grid,
  .customer-profile-meta-grid {
    grid-template-columns: 1fr;
  }

  .customer-profile-hero,
  .customer-history-header {
    flex-direction: column;
  }

  .customer-profile-name-row {
    flex-direction: column;
    align-items: stretch;
  }

  .customer-profile-badges {
    justify-content: flex-start;
    max-width: none;
  }

  .customer-history-caption {
    max-width: none;
    text-align: left;
  }

  .customers-toolbar,
  .customers-footer {
    align-items: stretch;
  }

  .customers-toolbar-left,
  .customers-toolbar-right,
  .customers-search {
    width: 100%;
    max-width: none;
  }

  .lead-table-head,
  .lead-table-row {
    grid-template-columns: 44px minmax(200px, 2fr) minmax(120px, 1fr) minmax(120px, 1fr) minmax(140px, 1fr) 90px;
  }

  .call-window {
    padding: 18px;
  }

  .call-window-transfer {
    grid-template-columns: 1fr;
  }

  .call-window-name-form,
  .live-call-name-editor-form,
  .customer-profile-name-editor-form {
    grid-template-columns: 1fr;
  }

  .call-window-actions {
    flex-direction: column;
  }

  .voice-ai-summary-head {
    flex-direction: column;
  }

  .voice-ai-summary-side {
    justify-items: start;
  }

  .voice-ai-summary-grid {
    grid-template-columns: 1fr;
  }

  .profile-chip {
    border-left: 0;
    padding-left: 0;
  }

  .messenger-layout,
  .telegram-layout {
    grid-template-columns: 1fr;
  }

  .messenger-list-pane,
  .messenger-context-pane {
    border-left: 0;
    border-right: 0;
    border-bottom: 1px solid var(--line);
  }

  .messenger-list-pane {
    min-height: 320px;
  }

  .messenger-context-pane {
    order: 3;
  }

  .messenger-chat-header,
  .messenger-chat-actions {
    flex-wrap: wrap;
  }

  .messenger-chat-surface {
    min-height: 420px;
  }

  .telegram-threads-pane {
    border-right: 0;
    border-bottom: 1px solid var(--line);
    min-height: 320px;
  }

  .telegram-chat-header,
  .telegram-operator-controls {
    flex-wrap: wrap;
  }

  .telegram-ai-summary-head {
    flex-direction: column;
  }

  .telegram-ai-summary-meta {
    white-space: normal;
    text-align: left;
  }

  .telegram-ai-summary-side {
    justify-items: start;
  }

  .telegram-ai-summary-grid {
    grid-template-columns: 1fr;
  }

  .telegram-chat-surface {
    min-height: 420px;
  }

  .telegram-composer-shell {
    grid-template-columns: 40px minmax(0, 1fr) 40px 44px;
  }

  .whatsapp-shell {
    grid-template-columns: 1fr;
    grid-template-rows: auto auto minmax(520px, 1fr);
  }

  .whatsapp-nav-rail {
    padding: 10px 14px;
    border-right: 0;
    border-bottom: 1px solid rgba(233, 237, 239, 0.08);
    flex-direction: row;
  }

  .whatsapp-rail-group,
  .whatsapp-rail-footer {
    flex-direction: row;
  }

  .whatsapp-list-pane {
    border-right: 0;
    border-bottom: 1px solid rgba(233, 237, 239, 0.08);
    min-height: 320px;
  }

  .whatsapp-chat-head {
    flex-wrap: wrap;
  }

  .whatsapp-context-panel {
    padding-left: 12px;
    padding-right: 12px;
  }

  .whatsapp-ai-summary-head {
    flex-direction: column;
  }

  .whatsapp-ai-summary-side {
    justify-items: start;
  }

  .whatsapp-ai-summary-grid {
    grid-template-columns: 1fr;
  }

  .whatsapp-chat-surface {
    min-height: 420px;
  }
}

@media (max-width: 880px) {
  .lead-table-head {
    display: none;
  }

  .lead-table-row {
    grid-template-columns: 1fr;
    gap: 10px;
    padding: 16px;
  }

  .customer-spotlight-shell {
    padding: 14px;
  }

  .customer-spotlight-page {
    padding: 16px;
  }

  .customer-profile-card,
  .customer-history-card {
    padding: 16px;
    border-radius: 20px;
  }

  .customer-profile-copy h3,
  .customer-history-header h3 {
    font-size: 24px;
  }

  .customer-history-event {
    grid-template-columns: 1fr;
  }

  .customer-history-mark {
    width: 40px;
    height: 40px;
    border-radius: 14px;
  }

  .telegram-thread-card {
    padding: 10px;
  }

  .telegram-thread-avatar {
    width: 38px;
    height: 38px;
    font-size: 11px;
  }

  .telegram-thread-title {
    font-size: 18px;
  }

  .telegram-message-bubble {
    max-width: 92%;
  }

  .telegram-composer-wrap {
    padding-left: 10px;
    padding-right: 10px;
  }

  .telegram-composer-shell {
    grid-template-columns: 38px minmax(0, 1fr) 38px 42px;
  }

  .whatsapp-list-head,
  .whatsapp-chat-head,
  .whatsapp-context-panel,
  .whatsapp-search-wrap,
  .whatsapp-composer-wrap {
    padding-left: 12px;
    padding-right: 12px;
  }

  .whatsapp-chat-card {
    padding: 12px;
  }

  .whatsapp-chat-card-avatar {
    width: 42px;
    height: 42px;
    font-size: 13px;
  }

  .whatsapp-chat-card-title {
    font-size: 14px;
  }

  .whatsapp-message-timeline {
    padding-left: 10px;
    padding-right: 10px;
  }

  .whatsapp-message-bubble {
    max-width: 94%;
  }

  .whatsapp-composer-shell {
    grid-template-columns: 38px minmax(0, 1fr) 38px 42px;
    gap: 6px;
  }

  .checkbox-cell {
    display: none;
  }

  .score-cell {
    text-align: left;
  }
}

@media (max-width: 960px) {
  .analytics-drawer {
    padding: 22px;
  }

  .analytics-drawer-body {
    grid-template-columns: 1fr;
    grid-template-rows: minmax(240px, 36dvh) minmax(0, 1fr);
  }

  .analytics-drawer-toolbar {
    grid-template-columns: repeat(2, minmax(0, 1fr));
  }

  .analytics-drawer-toolbar-actions {
    grid-column: 1 / -1;
    justify-content: stretch;
  }

  .analytics-drawer-list-shell,
  .analytics-drawer-detail-shell {
    min-height: 0;
  }
}

@media (max-width: 720px) {
  .analytics-drawer {
    inset: 0;
    height: 100dvh;
    border-radius: 0;
    padding: 14px;
    gap: 14px;
  }

  .analytics-drawer-head {
    flex-direction: column;
    align-items: stretch;
  }

  .analytics-drawer-head h2 {
    font-size: 28px;
  }

  .analytics-drawer-toolbar {
    grid-template-columns: 1fr;
    padding: 14px;
    gap: 12px;
  }

  .analytics-drawer-toolbar-actions {
    display: grid;
    grid-template-columns: repeat(2, minmax(0, 1fr));
    justify-content: stretch;
  }

  .analytics-drawer-body {
    grid-template-rows: minmax(220px, 34dvh) minmax(0, 1fr);
    gap: 12px;
  }

  .analytics-drilldown-detail-grid {
    grid-template-columns: 1fr;
  }

  .analytics-drawer-list-head {
    margin: -16px -16px 0;
    padding: 16px 16px 10px;
  }

  .analytics-drawer-pager {
    margin: 0 -16px -16px;
    padding: 10px 16px 0;
  }
}

.agent-pool-item,
.escalation-item {
  display: flex;
  flex-wrap: wrap;
  align-items: center;
  gap: 6px 10px;
  padding: 12px 14px;
  border: 1px solid var(--line);
  border-radius: 12px;
  margin-bottom: 8px;
  background: #fff;
}

.agent-pool-item strong,
.escalation-item strong {
  flex-basis: 100%;
}

.status-badge {
  display: inline-flex;
  align-items: center;
  gap: 6px;
  padding: 2px 10px;
  border-radius: 999px;
  font-size: 12px;
  font-weight: 700;
  white-space: nowrap;
}

.status-badge::before {
  content: "";
  width: 6px;
  height: 6px;
  border-radius: 50%;
  background: currentColor;
}

.status-badge.is-success {
  background: var(--success-soft);
  color: var(--success);
}

.status-badge.is-warning {
  background: var(--warning-soft);
  color: var(--warning);
}

.status-badge.is-danger {
  background: var(--danger-soft);
  color: var(--danger);
}

.status-badge.is-muted {
  background: #eef1f6;
  color: #6b7280;
}

.agent-pool-meta,
.escalation-meta {
  font-size: 12px;
  color: #6b7280;
}