Hermes Agent 1ad4e1ec6e feat: surface L2 agent pool and escalations on supervisor screen ...

- routing-service: GET /escalations (list recent escalation attempts)
- supervisor UI: new panel showing the real agent pool (status, level,
  tenant, skills, calls handled) fed by GET /agents, with a form to add
  operators to the pool
- supervisor UI: new live escalation feed (AI->L2 handoffs, status,
  assigned operator), auto-refreshed every 5s alongside live calls

2026-08-29 13:28:14 +05:00

..

ai_orchestrator_service

feat: make ai_operator_settings config code the source of truth

2026-08-21 21:00:34 +05:00

ai_voice_runtime_service

feat: enhance acknowledgment responses for Kazakh and Russian languages

2026-08-28 15:12:19 +05:00

asterisk_bridge_service

feat: L1->L2 agent pool and routing engine for voice escalation

2026-08-28 16:22:32 +05:00

audit_service

fix: remove dead code duplicates, add SQL LIMIT across all services

2026-04-13 12:04:26 +05:00

auth_service

Implement sales tenant pipeline events

2026-05-10 18:24:06 +05:00

customer_service

Add voice name flow controls and analytics

2026-04-05 03:26:18 +05:00

email_adapter_service

fix: remove dead code duplicates, add SQL LIMIT across all services

2026-04-13 12:04:26 +05:00

event_bus_service

fix: remove dead code duplicates, add SQL LIMIT across all services

2026-04-13 12:04:26 +05:00

interaction_service

fix: remove dead code duplicates, add SQL LIMIT across all services

2026-04-13 12:04:26 +05:00

ivr_service

fix: remove dead code duplicates, add SQL LIMIT across all services

2026-04-13 12:04:26 +05:00

kb_service

Initial import with GitLab CI/CD and registry deploy flow

2026-04-02 17:05:45 +05:00

real_time_voice

sales fix

2026-05-09 09:16:06 +05:00

recording_service

fix: remove dead code duplicates, add SQL LIMIT across all services

2026-04-13 12:04:26 +05:00

reporting_service

fix: remove dead code duplicates, add SQL LIMIT across all services

2026-04-13 12:04:26 +05:00

routing_service

feat: surface L2 agent pool and escalations on supervisor screen

2026-08-29 13:28:14 +05:00

sales_service

Autostage Telegram sales leads

2026-05-12 19:41:04 +05:00

shared

feat: L1->L2 agent pool and routing engine for voice escalation

2026-08-28 16:22:32 +05:00

streaming_asr_sidecar_service

sales fix

2026-05-09 09:16:06 +05:00

supervisor_service

fix: remove dead code duplicates, add SQL LIMIT across all services

2026-04-13 12:04:26 +05:00

telegram_adapter_service

feat: add tenant ID handling for sales voice and telegram sync requests

2026-08-23 12:55:25 +05:00

voice_adapter_service

fix: remove dead code duplicates, add SQL LIMIT across all services

2026-04-13 12:04:26 +05:00

webchat_adapter_service

fix: remove dead code duplicates, add SQL LIMIT across all services

2026-04-13 12:04:26 +05:00

whatsapp_adapter_service

fix: remove dead code duplicates, add SQL LIMIT across all services

2026-04-13 12:04:26 +05:00

__init__.py

Initial import with GitLab CI/CD and registry deploy flow

2026-04-02 17:05:45 +05:00