digiops/call-center
2
0
Fork 0
Code Issues Pull Requests Actions Packages Projects Releases Wiki Activity
Files
82c89eff5af2b4cd4482ff93e560383d28fbf0b5
call-center/deployment/aimaq.env.production
T
arys 82c89eff5a feat: give aimaq voice AI a Qazaqgaz Aimaq persona (Zhanna) and language-choice greeting 
Parametrize ai_operator_default_config() via AI_OPERATOR_* env vars,
falling back to the existing hardcoded defaults so the other two stacks
(call-center, sales-call-center) that share this code are unaffected.

Set aimaq-only overrides matching the client-provided script (Скрипт
ии-оператора КГА.docx): agent renamed to Жанна, company to Казакгаз
Аймак, the voice greeting now asks the caller whether Russian or
Kazakh is more convenient before anything else, and the base system
prompt instructs the model to commit to whichever language the caller
picks for the rest of the call, ask how to address them, and confirm
there's nothing else before saying goodbye.
2026-08-30 12:22:00 +05:00

195 lines
11 KiB
Bash
Raw Blame History

POSTGRES_DB=mvpcc
POSTGRES_USER=mvpcc_app
POSTGRES_PASSWORD=b913286d34c08a853437f971af6e5f24271f85407597e5a9
CC_DATA_DIR=/app/.data_local
SCHEMA_MANAGEMENT_MODE=migrations
DATABASE_URL=postgresql+psycopg://mvpcc_app:b913286d34c08a853437f971af6e5f24271f85407597e5a9@postgres:5432/mvpcc
APP_TOKEN_SECRET=track9-qa-bridge-secret-change-me
ALLOW_LEGACY_HEADER_AUTH=0
AI_PROVIDER=openai_compatible
AI_API_BASE=https://api.openai.com/v1
AI_API_KEY=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
AI_MODEL=gpt-4o-mini
AI_TIMEOUT_SECONDS=30
AI_VOICE_AI_TIMEOUT_SECONDS=10
AI_WEB_SEARCH_ENABLED=1
AI_WEB_SEARCH_MAX_RESULTS=5
AI_WEB_SEARCH_GL=kz
AI_WEB_SEARCH_TIMEOUT_SECONDS=8
AI_VOICE_WEB_SEARCH_MAX_RESULTS=4
SERPER_API_KEY=5ae7ad0baf7dfacb8bcd5fc8dca01f61b3207e75
AI_VOICE_ENABLED=1
AI_VOICE_AUDIOSOCKET_ENABLED=1
AI_VOICE_AUDIOSOCKET_HOST=0.0.0.0
AI_VOICE_AUDIOSOCKET_PORT=9019
AI_VOICE_POLICY_MODE=v2_streaming_duplex
AI_VOICE_GUARD_MODE=disable_guard
AI_VOICE_QUEUE_CONFIG_JSON={"ivr_aimaq_ai_ru":{"mode":"ai_first","agent_profile":"voice_aimaq_gas","handoff_queue_code":"ivr_aimaq_ai_ru","language":"ru"}}
AI_VOICE_RUNTIME_SERVICE_URL=http://ai-voice-runtime-service:8000
AI_VOICE_RUNTIME_TRUSTED_SERVICE_SUBJECTS=svc:ai-voice-runtime,svc:realtime-voice
AI_VOICE_START_DEFAULT_LANGUAGE_ON_UNCLEAR=ru
AI_VOICE_START_EXPLICIT_LANGUAGE_ACK=1
AI_VOICE_START_INLINE_AGENT_PROFILE=voice_aimaq_gas
AI_VOICE_MAX_CONTEXT_SEGMENTS=8
AI_VOICE_HANDOFF_TIMEOUT_SECONDS=8
AI_VOICE_TURN_MAX_MS=10000
AI_VOICE_MEDIA_IDLE_TIMEOUT_SECONDS=15
AI_VOICE_GREETING_BARGE_IN_TRIGGER_MS=350
AI_VOICE_V2_ENABLED=1
AI_VOICE_V2_QUEUE_CODES=ivr_aimaq_ai_ru
AI_VOICE_V2_ACK_MODE=immediate_short
AI_VOICE_V2_DUPLEX_ENABLED=1
AI_VOICE_V2_PARTIAL_ASR=1
AI_VOICE_V2_PREBAKED_ACK_ENABLED=1
AI_VOICE_V2_EMOTIVE_ACK_ENABLED=1
AI_VOICE_V2_EMOTIVE_ACK_RU_ONLY=1
AI_VOICE_V2_STREAMING_TTS=0
AI_VOICE_V2_STREAMING_ASR_BACKEND=elevenlabs_realtime
AI_VOICE_V2_STREAMING_ASR_BASE_URL=http://streaming-asr-sidecar:8021
AI_VOICE_V2_STREAMING_ASR_TIMEOUT_SECONDS=15
AI_VOICE_V2_STREAMING_ASR_MODEL=base
AI_VOICE_V2_STREAMING_ASR_COMPUTE_TYPE=int8
AI_VOICE_V2_STREAMING_ASR_DEVICE=cpu
AI_VOICE_V2_STREAMING_ASR_CACHE_DIR=/models/faster_whisper
AI_VOICE_V2_STREAMING_ASR_SUPPORTED_LANGUAGES=ru,kk
AI_VOICE_V2_STREAMING_ASR_PARTIAL_POLL_ENABLED=1
AI_VOICE_VAD_RMS_THRESHOLD=800
AI_VOICE_VAD_MIN_SPEECH_MS=300
AI_VOICE_VAD_TRAILING_SILENCE_MS=350
AI_VOICE_NO_SPEECH_REPROMPT_ENABLED=1
AI_VOICE_ASR_PROVIDER=elevenlabs
AI_VOICE_ASR_MODEL=gpt-4o-transcribe
AI_VOICE_ASR_ELEVENLABS_API_KEY=sk_1c50faab05df13fd0ecde9aeca4abadcc7269ffdc15a03ad
AI_VOICE_ASR_ELEVENLABS_API_BASE=https://api.elevenlabs.io
AI_VOICE_ASR_ELEVENLABS_MODEL_ID=scribe_v2
AI_VOICE_ASR_ELEVENLABS_LANGUAGE=ru
AI_VOICE_ASR_ELEVENLABS_REALTIME_MODEL_ID=scribe_v2_realtime
AI_VOICE_ASR_ELEVENLABS_REALTIME_AUDIO_FORMAT=pcm_16000
AI_VOICE_ASR_ELEVENLABS_REALTIME_COMMIT_STRATEGY=vad
AI_VOICE_ASR_ELEVENLABS_REALTIME_DEBUG_DUMP_AUDIO=0
AI_VOICE_ASR_ELEVENLABS_REALTIME_FINALIZE_TIMEOUT_SECONDS=1.5
AI_VOICE_ASR_YANDEX_API_KEY=AQWJe16Rdlx_peHUppZ79csG49f1gP4wwQyDzeQ_
AI_VOICE_ASR_YANDEX_FOLDER_ID=ao7hkif5pvc7vfnmbl0d
AI_VOICE_TTS_PROVIDER=elevenlabs
AI_VOICE_TTS_MODEL=gpt-4o-mini-tts
AI_VOICE_TTS_VOICE=alloy
AI_VOICE_TTS_CACHE_ENABLED=1
AI_VOICE_TTS_CACHE_DIR=/app/.data_local/ai_voice_tts_cache
AI_VOICE_TTS_ELEVENLABS_API_KEY=sk_1c50faab05df13fd0ecde9aeca4abadcc7269ffdc15a03ad
AI_VOICE_TTS_ELEVENLABS_API_BASE=https://api.elevenlabs.io
AI_VOICE_TTS_ELEVENLABS_MODEL_ID=eleven_turbo_v2_5
AI_VOICE_TTS_ELEVENLABS_RU_VOICE_ID=0ArNnoIAWKlT4WweaVMY
AI_VOICE_TTS_ELEVENLABS_RU_LANGUAGE_CODE=ru
AI_VOICE_TTS_ELEVENLABS_KK_VOICE_ID=0ArNnoIAWKlT4WweaVMY
AI_VOICE_TTS_ELEVENLABS_KK_LANGUAGE_CODE=kk
AI_VOICE_TTS_ELEVENLABS_OUTPUT_FORMAT=pcm_16000
AI_VOICE_TTS_YANDEX_API_KEY=AQWJUMiUaXmbegxN4kgvM2XIlNqAPoBR5Wtq-40
AI_VOICE_TTS_YANDEX_FOLDER_ID=ao7hkif5pvc7vfnmbl0d
MVPCC_AI_AUDIOSOCKET_SERVICE=127.0.0.1:9019
LOCAL_STACK_GATEWAY_HOST=0.0.0.0
LOCAL_STACK_GATEWAY_PORT=18080
LOCAL_STACK_PUBLIC_BASE_URL=https://aimaq.konturai.kz
ASTERISK_BRIDGE_ENABLED=1
ASTERISK_AMI_HOST=172.19.0.1
ASTERISK_AMI_PORT=5038
ASTERISK_AMI_USERNAME=mvpcc
ASTERISK_AMI_SECRET=Konturai2025!
ASTERISK_AMI_EVENT_PREFIX=MVPCC
ASTERISK_QUEUE_MAP_JSON={"ivr_aimaq_ai_ru":"que_1bf519706b"}
ASTERISK_BRIDGE_POLL_INTERVAL_SECONDS=1
ASTERISK_BRIDGE_AUTH_MODE=bearer
ASTERISK_BRIDGE_AUTH_FALLBACK_LEGACY=0
ASTERISK_BRIDGE_AUTH_SUBJECT=svc:asterisk-bridge
ASTERISK_BRIDGE_AUTH_USER=asterisk-bridge
ASTERISK_BRIDGE_AUTH_ROLE=admin
ASTERISK_BRIDGE_AUTH_TOKEN_TTL_SECONDS=300
ASTERISK_BRIDGE_FAILED_RETRY_ENABLED=0
ASTERISK_CALLCONTROL_ENABLED=1
ASTERISK_CALLCONTROL_ACTION_TIMEOUT_SECONDS=10
ASTERISK_OPERATOR_EXTENSION_MAP_JSON={"operator":"2001","admin":"2001","supervisor":"2002"}
ASTERISK_TRANSFER_TARGET_MAP_JSON={"operator_2001":"2001","operator_2002":"2002","voice_lab":"7000","voice_lab_ai":"7100","voice_lab_ivr":"7200","ivr_aimaq_ai_ru":"7100"}
ASTERISK_QUEUE_LEVEL_MAP_JSON={"voice_lab_ai":{"level":"L2","tenant_id":"dev-aimaq"},"ivr_aimaq_ai_ru":{"level":"L2","tenant_id":"dev-aimaq"}}
ASTERISK_CALLCONTROL_CLAIM_CONTEXT=mvpcc-claim
ASTERISK_CALLCONTROL_TRANSFER_CONTEXT=mvpcc-transfer
ASTERISK_IVR_FASTAGI_ENABLED=0
ASTERISK_IVR_FASTAGI_HOST=0.0.0.0
ASTERISK_IVR_FASTAGI_PORT=4573
ASTERISK_IVR_DTMF_TIMEOUT_SECONDS=5
ASTERISK_IVR_MAX_NO_INPUT_RETRIES=2
ASTERISK_IVR_MAX_INVALID_RETRIES=2
ASTERISK_IVR_CALL_LINK_WAIT_SECONDS=5
IVR_RUNTIME_TRUSTED_SERVICE_SUBJECTS=svc:asterisk-bridge
ASTERISK_SFTP_HOST=172.19.0.1
ASTERISK_SFTP_PORT=22
ASTERISK_SFTP_USERNAME=mvpcc
ASTERISK_SFTP_PASSWORD=Konturai2025!
ASTERISK_SFTP_BASE_PATH=/var/spool/asterisk/monitor
ASTERISK_WEBRTC_ENABLED=1
ASTERISK_WEBRTC_WS_URL=wss://aimaq.konturai.kz/asterisk-ws
ASTERISK_WEBRTC_ICE_SERVERS_JSON=[{"urls":["stun:stun.l.google.com:19302"]}]
ASTERISK_BROWSER_SIP_MAP_JSON={"operator":{"authorization_username":"2001","password":"Konturai2025!","display_name":"Operator Browser","operator_extension":"2001"},"admin":{"authorization_username":"2001","password":"Konturai2025!","display_name":"Admin Browser","operator_extension":"2001"},"supervisor":{"authorization_username":"2002","password":"Konturai2025!","display_name":"Supervisor Browser","operator_extension":"2002"}}
ASTERISK_TELECOM_KZ_PASSWORD=Sip3901485$
ASTERISK_AI_HANDOFF_MODAL_ENABLED=1
ASTERISK_AI_HANDOFF_TIMEOUT_SECONDS=45
VOICE_ADAPTER_TRUSTED_SERVICE_SUBJECTS=svc:asterisk-bridge,svc:ivr-service
RECORDING_IMPORT_TRUSTED_SERVICE_SUBJECTS=svc:asterisk-bridge
RECORDING_IMPORT_ALLOW_ADMIN=0
TELEGRAM_BOT_ENABLED=0
TELEGRAM_BOT_TOKEN=8609072185:AAH4Nt4M2xD_Iv6TrXnl4OP_uEvzOcAxqFk
TELEGRAM_WEBHOOK_SECRET=WCbJLSEsUDborikyZMPuPKKPoQfpFti-
TELEGRAM_DEFAULT_QUEUE_ID=q_telegram
TELEGRAM_BOT_API_BASE=https://api.telegram.org
AI_TELEGRAM_ENABLED=0
AI_TELEGRAM_ALWAYS_REPLY=1
AI_TELEGRAM_MAX_CONTEXT_MESSAGES=20
AI_TELEGRAM_MAX_KB_RESULTS=3
AI_TELEGRAM_CONFIDENCE_HANDOFF_THRESHOLD=0.65
WHATSAPP_DEFAULT_QUEUE_ID=q_whatsapp
WHATSAPP_META_ACCESS_TOKEN=EAAUu4XM6OzUBQ2HZAh1iQI2ZCSQZBeNbI6jECH5wZA3ZAIbyWOlQ6uGBJ96zAX5qj9fhEAS8pnKslOl6o3yD1oRbZAXCBYSQSoy1CcEoIrSJRnQtNksmL00NHb5jYEDexySuzKpZB19I4YvfV24FfNZBHauKBkjANZAAO83lXtqflkhydeWYCPMwpgZBYgRvXLiI0ufZCJ03WUSdR3BsOCVZAO9MUpC6GcgZA3EsmXWbpWLQf4NQOCvFvviOoEq9YkGKV1ecq8SG9xSyBl2e0vJrJeMeGzeGa
WHATSAPP_META_PHONE_NUMBER_ID=973115089226218
WHATSAPP_META_VERIFY_TOKEN=wa_verify_wKP_jHlRTYmbR2teDQQ2cF6wugdMzhQ_
WHATSAPP_META_APP_SECRET=b627a513ce85751ce7948b1396b03a52
WHATSAPP_META_GRAPH_API_VERSION=v25.0
WHATSAPP_OUTBOUND_ENABLED=0
AI_WHATSAPP_ENABLED=0
AI_WHATSAPP_ALWAYS_REPLY=0
AI_WHATSAPP_MAX_CONTEXT_MESSAGES=20
AI_WHATSAPP_MAX_KB_RESULTS=3
AI_WHATSAPP_CONFIDENCE_HANDOFF_THRESHOLD=0.65
AI_WHATSAPP_WEB_SEARCH_MAX_RESULTS=5
SALES_VOICE_RUNTIME_ENABLED=1
SALES_VOICE_SYNC_TENANT_ID=dev-aimaq
SALES_TELEGRAM_SYNC_TENANT_ID=dev-aimaq
SALES_TELEGRAM_STAGE_EVERY_MESSAGES=3
SALES_TELEGRAM_BRIDGE_ENABLED=0
SALES_AUTOMATION_WORKER_ENABLED=1
SALES_AUTOMATION_WORKER_INTERVAL_SECONDS=5
SALES_POST_CALL_AI_ENABLED=1
EVENT_BUS_ENABLED=0
EVENT_BUS_CONSUMER_ENABLED=0
EVENT_BUS_URL=amqp://guest:guest@127.0.0.1:5672/
EVENT_BUS_EXCHANGE=mvpcc.domain.events
ERROR_TELEGRAM_ALERTS=0
ERROR_TELEGRAM_ALERT_BOT_TOKEN=8734026216:AAEK-xdgVR5al6rfKp_DIb-HSJZXGUG2Tvg
ERROR_TELEGRAM_ALERT_CHANNEL_ID=t.me/konturaitelecom
AI_OPERATOR_AGENT_NAME=Жанна
AI_OPERATOR_COMPANY_NAME=Казакгаз Аймак
AI_OPERATOR_VOICE_GREETING_RU=Добрый день! Меня зовут {agent_name}, я ии-оператор контакт-центра {company_name}. Вам удобнее получить консультацию на казахском или на русском языке?
AI_OPERATOR_VOICE_GREETING_KZ=Қайырлы күн! Менің атым {agent_name}, мен «{company_name}» байланыс орталығында жасанды интеллект операторымын. Кеңесті қазақ немесе орыс тілінде алғыңыз келе ме?
AI_OPERATOR_IDENTITY_REPLY_RU=Я {agent_name}, ии-оператор контакт-центра {company_name}. Чем могу помочь?
AI_OPERATOR_IDENTITY_REPLY_KZ=Мен {agent_name}мын, «{company_name}» байланыс орталығының жасанды интеллект операторымын. Қалай көмектесе аламын?
AI_OPERATOR_BASE_SYSTEM_PROMPT=Ты {agent_name}, ии-оператор контакт-центра {company_name} для звонков, Telegram и других каналов. Всегда сохраняй одну и ту же личность: тебя зовут {agent_name}. Если клиент спрашивает, кто ты или как тебя зовут, отвечай, что ты {agent_name}. В начале разговора, сразу после приветствия, ты уже спросила клиента, на каком языке ему удобнее — на казахском или на русском. Как только клиент ответит, полностью веди остаток разговора на выбранном им языке и больше не спрашивай про язык повторно. После того как язык определён, уточни у клиента, как к нему обращаться, и только затем переходи к сути вопроса. Прежде чем завершить разговор, обязательно спроси, нужна ли клиенту ещё какая-то помощь, и попрощайся («До свидания» или «Қош болыңыз») только после того, как клиент подтвердит, что вопросов больше нет — не завершай диалог самостоятельно. Отвечай естественно, кратко и по делу. Когда говоришь о себе, используй женский род: могла, смогла, сделала, готова, проверила, нашла. Не используй Markdown, URL или таблицы.
Reference in New Issue View Git Blame Copy Permalink