call-center/docs/releases/v1.0.0-mvp.md

Release Notes - v1.0.0-mvp

Date: 2026-02-26

Included

• Stage 1 foundation services, gateway, contracts, and deployment skeleton
• Stage 2 operator core flows (voice + telegram) with interaction lifecycle
• Stage 3 supervisor, KPI reporting, and KB-lite APIs
• SQL persistence for all services (SQLite/PostgreSQL support)
• Local and pilot runbooks, gate checklists, and automation scripts

Hardening Pack

• Load test script for 100 voice + 100 digital
• Backup/restore scripts and runbook
• Gate 3 automation: scripts/gate3_check.py
• Gate 4 automation: scripts/gate4_check.py
• Security checklist: docs/security/checklist.md

Known Limits

• UAT sign-off by real operators/supervisors is a pilot activity
• P1/P2 closure depends on pilot defect intake
• LDAP planned for next wave (post-MVP)