call-center/docs/uat/signoff-template.md

UAT Sign-off Sheet

Scope Confirmation

• MVP pilot scope confirmed against docs/gates/mvp-pilot-baseline.md
• Out-of-scope items acknowledged and deferred to docs/roadmap/05-wave2-backlog.md
• No new feature requests are included as MVP defects

Acceptance Statement

The undersigned confirm that UAT scenarios were executed for MVP pilot scope and results are recorded in the session protocol.

Conditions

• No open P1 defects
• No open P2 defects
• Mandatory scenarios completed

Known Exclusions

• LDAP / SSO
• additional channels beyond voice and Telegram
• standalone supervisor/admin UI
• advanced IVR builder
• full recording suite
• extended KPI catalog

Decision

• Accepted for pilot completion
• Accepted with conditions (only P3/P4 deferred)
• Not accepted

Signatures

• Business owner:
  • Name:
  • Signature:
  • Date:
• IT owner:
  • Name:
  • Signature:
  • Date:
• Supervisor representative:
  • Name:
  • Signature:
  • Date: