call-center/docs/acceptance/track11/track11-acceptance.template.md

Track 11 Acceptance -

Environment

• Base URL: <gateway_base_url>
• Database: <database_url>
• Asterisk VM: <asterisk_host>
• Operator account: <operator_user>
• Operator extension: <operator_extension>

Executed scenario

1. Caller 1001 called 7000.
2. Operator opened /operator -> Живые звонки.
3. Operator clicked Принять в работу.
4. Voice conversation in MicroSIP/Zoiper was confirmed.
5. Operator executed one or both actions:
   • Завершить
   • Передать (blind transfer)
6. Recording was checked in /supervisor.

API and DB evidence

• Live call list saved: operator-live-calls.json
• Action log saved: bridge-actions.json
• Playback proof saved: playback-proof.json

Mandatory checks

• call.started exists (payload.source=asterisk)
• call.connected exists
• call.ended exists
• recording.ready exists
• optional call.transferred exists when transfer path was tested
• no unresolved failed call-control actions in the acceptance window

Decision

• GO / NO-GO: <decision>
• Notes:
  • <notes>