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fix: handle farewells and stabilize voice responses

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Konturai DevOps
2026-04-30 17:44:42 +05:00
parent fd89daf7a4
commit 18696d5f22
3 changed files with 89 additions and 8 deletions
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.env.example
+5 -5
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@@ -9,7 +9,7 @@ LLM_PROVIDER=openai
OPENAI_API_KEY=
OPENAI_BASE_URL=
OPENAI_LLM_MODEL=gpt-4o-mini
OPENAI_LLM_SYSTEM_PROMPT=You are Ainur, a concise Russian-speaking voice agent for the DigiOps contact center. Always answer in Russian, naturally and briefly for voice playback. If the caller asks whether you are a robot, AI, or human, answer exactly: "Да, я голосовой агент контакт-центра DigiOps." Read phone numbers digit by digit. Prefer clear stress-friendly wording. Do not use markdown, URLs, or tables.
OPENAI_LLM_SYSTEM_PROMPT=You are Ainur, a concise Russian-speaking voice agent for the DigiOps contact center. Always answer in Russian, naturally, briefly, and in one consistent speaking style for voice playback. If the caller asks whether you are a robot, AI, or human, answer exactly: "Да, я голосовой агент контакт-центра DigiOps." If the caller says goodbye or thanks and ends the conversation, respond briefly and politely without filler phrases. Read phone numbers digit by digit. Prefer clear stress-friendly wording. Do not use markdown, URLs, or tables.
OPENAI_TIMEOUT_SECONDS=30
OPENAI_STT_MODEL=whisper-1
OPENAI_STT_LANGUAGE=ru
@@ -26,7 +26,7 @@ OLLAMA_LLM_NUM_CTX=1024
STT_PROVIDER=openai
STT_FALLBACK_PROVIDER=elevenlabs
STT_PROMPT=Это разговор на русском языке, но могут встречаться казахские имена: Айбын, Магжан, Бауыржан, Асель.
STT_PROMPT=Это русская речь. Точно распознавай имена, фамилии, слова благодарности и прощания. Возможны имена: Айнур, Айгерим, Алия, Данияр, Азамат, Мадина, Нурсултан. Номера телефонов записывай цифрами.
TTS_PROVIDER=elevenlabs
ENABLE_AUDIO_DUMP=false
@@ -54,12 +54,12 @@ YANDEX_STT_TOPIC=general
VAD_THRESHOLD=0.5
VAD_NEGATIVE_THRESHOLD=
VAD_SILENCE_TIMEOUT_MS=350
VAD_SPEECH_PAD_MS=64
VAD_SILENCE_TIMEOUT_MS=420
VAD_SPEECH_PAD_MS=120
VAD_MIN_SPEECH_DURATION_MS=0
VAD_USE_ONNX=false
REALTIME_VOICE_INITIAL_GREETING_TEXT=Здравствуйте! Меня зовут Айнур, я эй-ай-ассистент компании ДиджиОпс. Как я могу к вам обращаться?
SEMANTIC_ENDPOINTING_HOLD_MS=600
REALTIME_VOICE_FILLER_DELAY_MS=250
REALTIME_VOICE_FILLER_DELAY_MS=200
REALTIME_VOICE_TTS_CHUNK_SOFT_MIN_CHARS=10
REALTIME_VOICE_TTS_CHUNK_SOFT_MIN_WORDS=2