call-center

feat: require complete KB-grounded answers (no dropped facts) + ask did-that-answer-your-question after each answer, per ai-operator spec

deploy #67:Commit c261d08036 pushed by arystanbek

main

2026-08-30 21:23:01 +00:00

4s

fix: do not fire no-speech reprompt while caller is still mid-utterance with live partial ASR

deploy #66:Commit 78dfe6a9e1 pushed by arystanbek

main

2026-08-30 21:19:14 +00:00

3s

fix: retry voice turn once on Postgres deadlock instead of failing the call with a technical-error handoff

deploy #65:Commit f978702a6c pushed by arystanbek

main

2026-08-30 21:15:04 +00:00

34s

fix: gpt-5-nano too unreliable for aimaq voice decisions, switch to gpt-5-mini

deploy #64:Commit f82f27c035 pushed by arystanbek

main

2026-08-30 21:05:05 +00:00

6s

fix: support GPT-5 request contract (max_completion_tokens, reasoning_effort) and switch aimaq voice decisions to gpt-5-nano

deploy #63:Commit 75d105f636 pushed by arystanbek

main

2026-08-30 20:37:43 +00:00

0s

fix: filter RU/KZ stopwords from KB search so filler words can't false-match

deploy #62:Commit 9bf367abf4 pushed by didar

main

2026-08-30 20:08:48 +00:00

31s

Merge pull request 'fix: stop no-answer retry racing dialplan hangup + fix event catalog validation' (#11 ) from fix/retry-channel-resolution-and-event-catalog into main

deploy #61:Commit 3c5c233071 pushed by arystanbek

main

2026-08-30 20:04:19 +00:00

6s

Revert "fix: let voice early-plan turns answer from the FAQ knowledge base"

deploy #60:Commit 9fdaa9472f pushed by didar

main

2026-08-30 19:55:14 +00:00

31s

Merge pull request 'fix: treat AST_CAUSE no-route/unallocated as a no-answer retry outcome' (#10 ) from fix/no-route-retry-cause into main

deploy #59:Commit 1dc37d2764 pushed by arystanbek

main

2026-08-30 19:44:20 +00:00

33s

fix: let voice early-plan turns answer from the FAQ knowledge base

deploy #58:Commit 8ced7a59e3 pushed by didar

main

2026-08-30 19:38:43 +00:00

32s

feat: canonical intent taxonomy for AI operator (kb_answer -> intent_code)

deploy #57:Commit d2438b6954 pushed by didar

main

2026-08-30 19:18:31 +00:00

31s

Merge pull request 'fix: track escalation for legacy AI voice handoff path' (#9 ) from fix/handoff-escalation-tracking into main

deploy #56:Commit 3826f5704a pushed by arystanbek

main

2026-08-30 19:08:53 +00:00

31s

fix: small fixes on filler phrases

deploy #55:Commit 2f4a9795b5 pushed by didar

main

2026-08-30 18:52:44 +00:00

34s

fix: update ElevenLabs Russian and Kazakh voice IDs for TTS

deploy #54:Commit 48d1fabba1 pushed by didar

main

2026-08-30 18:44:45 +00:00

32s

Merge pull request 'feat: no-answer retry, agent status machine, escalation events (ТЗ Phase 2)' (#8 ) from feature/escalation-no-answer-retry-and-agent-state into main

deploy #53:Commit 66652845d8 pushed by arystanbek

main

2026-08-30 09:20:34 +00:00

32s

fix: ensure emotive ack rotation and prebaked ack caching apply outside v2 queue eligibility

deploy #52:Commit 010a8dcab6 pushed by didar

main

2026-08-30 07:51:23 +00:00

30s

merge: bring aimaq host-override files back into git (fix/aimaq-remove-host-override)

deploy #51:Commit 13ba8f8b56 pushed by arystanbek

main

2026-08-30 07:46:56 +00:00

32s

Merge pull request 'feat: aimaq voice AI persona Zhanna + language-choice greeting' (#7 ) from feature/aimaq-zhanna-persona-language-choice into main

deploy #50:Commit ff85fa27fb pushed by arystanbek

main

2026-08-30 07:22:49 +00:00

31s

test: add test for emotive ack rotation not gated on v2 queue eligibility

deploy #49:Commit 36c2acb011 pushed by didar

main

2026-08-30 07:04:13 +00:00

31s

feat: enhance voice reply logic to prevent duplicate name addressing and improve greeting handling

deploy #48:Commit fe9b3f3a80 pushed by didar

main

2026-08-30 06:54:35 +00:00

33s

Merge pull request 'fix: TTS ack-bank stale voice cache + website/English pronunciation' (#6 ) from fix/voice-tts-ack-cache-and-pronunciation into main

deploy #47:Commit 0a829d26c7 pushed by arystanbek

main

2026-08-30 06:40:05 +00:00

30s

feat: enhance AudioSocketMediaRuntime to skip filler acks for closing intents and throttle repeated filler acks

deploy #46:Commit 9e4c47eddd pushed by didar

main

2026-08-30 06:31:30 +00:00

30s

Merge pull request 'fix: voice AI spells out numbers/dates for TTS' (#5 ) from fix/voice-number-pronunciation into main

deploy #45:Commit a013ac95e8 pushed by arystanbek

main

2026-08-30 06:22:40 +00:00

31s

fix: release reserved L2 agent when AMI redirect fails during escalation

deploy #44:Commit 92095ff5d6 pushed by arystanbek

main

2026-08-29 09:02:16 +00:00

32s

config: route voice_lab_ai / ivr_aimaq_ai_ru queues through L2 agent pool

deploy #43:Commit 8c131440fc pushed by arystanbek

main

2026-08-29 08:38:00 +00:00

28s

fix: update ElevenLabs voice IDs for Russian and Kazakh languages

deploy #42:Commit 6ef2e6b81f pushed by didar

main

2026-08-29 08:37:01 +00:00

30s

Merge pull request 'feat: L1->L2 agent pool and routing engine for voice escalation' (#4 ) from feature/l1-l2-routing-engine into main

deploy #41:Commit 16ce9659db pushed by arystanbek

main

2026-08-29 08:32:19 +00:00

33s

fix: add name correction action in _voice_downstream_name_update function

deploy #40:Commit a651b9c086 pushed by didar

main

2026-08-28 20:54:34 +00:00

31s

fix: improve name matching logic in _voice_reply_with_name function

deploy #39:Commit 78007dae38 pushed by didar

main

2026-08-28 20:32:47 +00:00

31s

feat: add cache_fingerprint method to TTSProvider and its subclasses for voice/model configuration

deploy #38:Commit d2a9df36d1 pushed by didar

main

2026-08-28 20:24:01 +00:00

30s