feat(ai): Finalize voice operator persona and voice name flow
This commit is contained in:
Yera All
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track9/[0-9]*/
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track9_1/[0-9]*/
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track10/[0-9]*/
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track11/[0-9]*/
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# Track 10 Acceptance Evidence
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Store Track 10 reliability evidence per run:
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- `docs/acceptance/track10/<timestamp>/...`
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Recommended contents:
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- `voice-latency-latest.json`
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- `command-output.txt`
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- `track10-acceptance.md`
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Reference runbook:
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- `docs/runbooks/track10-live-voice-reliability.md`
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# Track 10 Acceptance (Latest)
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## Environment
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- Date: `2026-03-05`
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- Gateway URL: `http://127.0.0.1:8080`
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- Database URL (masked): `sqlite:///.data_local/mvp_cc.db`
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- Evidence folder: `docs/acceptance/track10/20260305_163330`
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## Validation command
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```powershell
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python scripts\track10_voice_latency_report.py `
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--database-url sqlite:///.data_local/mvp_cc.db `
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--since-minutes 90 `
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--breach-mode direct `
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--json-out docs/acceptance/track10/20260305_163330/voice-latency-latest.json
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```
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## Result summary
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- total calls: `10`
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- active_no_end: `0`
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- ended_no_recording_upload: `0`
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- ended_direct_calls: `4`
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- ended_reconciled_calls: `6`
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- p95 started->ended: `1686.35s`
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- p95 ended->recording upload: `455.25s`
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- p95 direct started->ended: `33.0s`
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- p95 direct ended->recording upload: `2.85s`
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## Decision
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- [x] GO (with exception)
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- [ ] NO-GO
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## Notes
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- Direct path remains stable (`active_no_end=0`, `ended_no_recording_upload=0`).
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- Threshold exception recorded: direct `started->ended` is `33s` vs target `30s`.
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- Detailed run: `docs/acceptance/track10/20260305_163330/track10-acceptance.md`
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# Track 11 Acceptance Evidence
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Stable summary:
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- [track11-acceptance.md](/e:/Zhan/docs/acceptance/track11/track11-acceptance.md)
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Store Track 11 QA evidence per run:
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- `docs/acceptance/track11/<timestamp>/track11-acceptance.md`
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- `docs/acceptance/track11/<timestamp>/operator-live-calls.json`
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- `docs/acceptance/track11/<timestamp>/bridge-actions.json`
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- `docs/acceptance/track11/<timestamp>/playback-proof.json`
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Reference runbook:
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- `docs/runbooks/track11-live-operator-call-control.md`
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# Track 11 Acceptance (Latest)
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## Environment
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- Date: `2026-03-07`
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- Base URL: `http://localhost:8080`
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- Database URL (masked): `sqlite:///.data_local/mvp_cc.db`
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- Evidence package: [20260307_104748](/e:/Zhan/docs/acceptance/track11/20260307_104748)
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## Executed scenario
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1. Operator received a live inbound call in `/operator`.
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2. Operator claimed the call.
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3. Operator completed a real hangup path and recording playback was validated.
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4. Operator completed a blind transfer flow from the live-call block.
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## Validation summary
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- live inbound visibility: `yes`
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- claim persisted: `yes`
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- hangup persisted: `yes`
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- transfer persisted: `yes`
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- `call.connected` present: `yes`
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- `call.transferred` present: `yes`
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- recording playback: `PASS`
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## Result
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- GO / NO-GO: `GO`
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- Track 11 status: `Accepted`
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## Notes
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- Detailed package: `docs/acceptance/track11/20260307_104748/track11-acceptance.md`
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- Track 11 keeps browser UI control and external softphone media as the accepted baseline.
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# Track 11 Acceptance - <timestamp>
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## Environment
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- Base URL: `<gateway_base_url>`
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- Database: `<database_url>`
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- Asterisk VM: `<asterisk_host>`
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- Operator account: `<operator_user>`
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- Operator extension: `<operator_extension>`
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## Executed scenario
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1. Caller `1001` called `7000`.
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2. Operator opened `/operator` -> `Живые звонки`.
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3. Operator clicked `Принять в работу`.
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4. Voice conversation in `MicroSIP/Zoiper` was confirmed.
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5. Operator executed one or both actions:
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- [ ] `Завершить`
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- [ ] `Передать` (blind transfer)
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6. Recording was checked in `/supervisor`.
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## API and DB evidence
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- Live call list saved: `operator-live-calls.json`
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- Action log saved: `bridge-actions.json`
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- Playback proof saved: `playback-proof.json`
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## Mandatory checks
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- [ ] `call.started` exists (`payload.source=asterisk`)
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- [ ] `call.connected` exists
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- [ ] `call.ended` exists
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- [ ] `recording.ready` exists
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- [ ] optional `call.transferred` exists when transfer path was tested
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- [ ] no unresolved failed call-control actions in the acceptance window
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## Decision
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- GO / NO-GO: `<decision>`
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- Notes:
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- `<notes>`
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{
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"latest_call": "1772881979.108",
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"latest_call_actions": [],
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"reference_recent_ok_actions": [
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{
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"call_id": "1772881673.105",
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"action_type": "hangup",
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"actor_user": "operator",
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"result_status": "ok",
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"created_at": "2026-03-07T11:08:42+00:00"
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},
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{
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"call_id": "1772881673.105",
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"action_type": "claim",
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"actor_user": "operator",
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"result_status": "ok",
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"created_at": "2026-03-07T11:08:16+00:00"
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},
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{
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"call_id": "1772876380.93",
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"action_type": "hangup",
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"actor_user": "operator",
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"result_status": "ok",
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"created_at": "2026-03-07T09:40:02+00:00"
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}
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]
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}
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[]
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[
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{
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"call_id": "1772881979.108",
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"caller_name": "1001",
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"caller_number": "1001",
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"channel_name": "PJSIP/2001-00000047",
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"claimed_at": null,
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"claimed_by_user": null,
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"connected_at": "2026-03-07T11:13:05+00:00",
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"ended_at": null,
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"hangup_cause": "unknown",
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"has_recording": false,
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"interaction_id": "int_0349796d1e",
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"last_transition_at": "2026-03-07T11:13:26+00:00",
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"operator_extension": "2001",
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"queue_code": "voice_lab",
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"queue_id": "que_23fb0ad07c",
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"started_at": "2026-03-07T11:13:01+00:00",
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"status": "active",
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"telephony_status": "connected",
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"terminal_action": null,
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"terminal_target": null,
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"updated_at": "2026-03-07T11:13:26+00:00"
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}
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]
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[]
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{
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"call_id": "1772881979.108",
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"interaction_id": "int_0349796d1e",
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"recording_id": "rec_733ef323b1",
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"url": "http://127.0.0.1:8080/proxy/recording/recordings/rec_733ef323b1/content?disposition=inline",
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"status_code": 200,
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"content_type": "audio/wav",
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"content_length": 457324,
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"file_name": "20260307-161300-1772881979.108.wav"
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}
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# Track 12 Acceptance - 20260307_161629
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## Environment
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- Base URL: `http://localhost:8080`
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- Database: `sqlite:///./.data_local/mvp_cc.db`
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- Asterisk host: `92.38.48.166`
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- Operator user: `operator`
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- Operator extension: `2001`
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## Acceptance Basis
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Track 12 is a UX/state hardening layer on top of accepted Track 11.
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This package closes the Track 12 delta and keeps Track 11 control-path proof as the inherited baseline.
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Reference control-path package:
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- [track11-acceptance.md](/e:/Zhan/docs/acceptance/track11/20260307_104748/track11-acceptance.md)
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Track 12 delta call:
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- `call_id = 1772881979.108`
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- `interaction_id = int_0349796d1e`
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- `recording_id = rec_733ef323b1`
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## Executed Scenarios
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- [x] Happy path inherited from accepted Track 11 package
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- [x] Transfer path inherited from accepted Track 11 package
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- [x] Passive path: answer in SIP, no browser action, call remains in `live-calls` until real hangup
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- [x] No-fake-cards path: `Живые звонки` uses bridge data only and does not show `interaction:int_*`
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## Delta Evidence
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- Active live call snapshot: [operator-live-calls.json](/e:/Zhan/docs/acceptance/track12/20260307_161629/operator-live-calls.json)
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- Recent call snapshot: [operator-recent-calls.json](/e:/Zhan/docs/acceptance/track12/20260307_161629/operator-recent-calls.json)
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- Empty live snapshot after call end: [operator-live-calls-empty.json](/e:/Zhan/docs/acceptance/track12/20260307_161629/operator-live-calls-empty.json)
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- Action log summary: [bridge-actions.json](/e:/Zhan/docs/acceptance/track12/20260307_161629/bridge-actions.json)
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- Playback proof: [playback-proof.json](/e:/Zhan/docs/acceptance/track12/20260307_161629/playback-proof.json)
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- Live monitor trace: [track12-monitor.log](/e:/Zhan/docs/acceptance/track12/20260307_161629/track12-monitor.log)
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## What The Monitor Proved
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For call `1772881979.108`:
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1. At `2026-03-07T11:13:01+00:00` the call entered `/asterisk/live-calls` as:
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- `status = active`
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- `telephony_status = ringing`
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2. At `2026-03-07T11:13:05+00:00` it stayed in `/asterisk/live-calls` and moved to:
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- `telephony_status = connected`
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- `operator_extension = 2001`
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3. At `2026-03-07T11:13:26+00:00` a synthetic reconciled `call.ended` was emitted, but the call still remained in `/asterisk/live-calls`.
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4. Only at the real final hangup (`2026-03-07T11:13:30+00:00`) the call left `/asterisk/live-calls` and moved to `/asterisk/recent-calls`.
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5. `recording.ready` was emitted and the recording was imported successfully.
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This closes the earlier defect where the card could disappear from the operator flow on the reconciled service event instead of the real final hangup.
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## Mandatory Checks
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- [x] `GET /proxy/asterisk-bridge/asterisk/live-calls` returns only active calls
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- [x] `GET /proxy/asterisk-bridge/asterisk/recent-calls` returns only recent ended calls
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- [x] passive SIP answer does not force the card out of `Активные звонки` before real hangup
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- [x] final hangup moves the card to `Только что завершённые`
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- [x] no `interaction:int_*` fallback cards are used for `Живые звонки`
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- [x] recording is available for the monitored call
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- [x] Track 11 `claim / hangup / blind-transfer` control path remains covered by the accepted Track 11 package
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## Notes
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- The initial runtime regression after a local restart was caused by `scripts/local_stack.py` not loading `.env.production`; this is fixed and the launcher now auto-loads `.env.production`, `.env.local`, and `.env`.
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- The current passive-path monitored call ended without browser actions, so `bridge-actions.json` contains no action rows for `1772881979.108`. This is expected for the passive-path check.
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- Control-path actions (`claim`, `hangup`, `blind-transfer`) remain validated by the accepted Track 11 package and were not redefined by Track 12.
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## Decision
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- GO / NO-GO: `GO`
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- Track 12 status: `Accepted`
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@@ -1,21 +0,0 @@
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[2026-03-07T16:10:31+05:00] monitor {"status": "started", "window_seconds": 180}
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[2026-03-07T16:10:31+05:00] auth {"role": "operator", "status": "ok", "user": "operator"}
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[2026-03-07T16:10:31+05:00] live-calls []
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[2026-03-07T16:10:31+05:00] recent-calls [{"call_id": "1772881673.105", "caller_name": "1001", "caller_number": "1001", "channel_name": "PJSIP/2001-00000045", "claimed_at": "2026-03-07T11:08:26+00:00", "claimed_by_user": "operator", "connected_at": "2026-03-07T11:07:57+00:00", "ended_at": "2026-03-07T11:08:53+00:00", "hangup_cause": "16", "has_recording": true, "interaction_id": "int_052586cdaa", "last_transition_at": "2026-03-07T11:08:53+00:00", "operator_extension": "2001", "queue_code": "voice_lab", "queue_id": "que_23fb0ad07c", "started_at": "2026-03-07T11:07:55+00:00", "status": "ended", "telephony_status": "ended", "terminal_action": "hangup", "terminal_target": null, "updated_at": "2026-03-07T11:08:53+00:00"}]
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[2026-03-07T16:10:31+05:00] voice-events [{"call_id": "1772881673.105", "created_at": "2026-03-07T11:08:53+00:00", "event_id": "vev_9245c8bb30", "event_type": "recording.ready", "interaction_id": "int_052586cdaa", "payload": {"duration_seconds": 58, "file_name": "20260307-160753-1772881673.105.wav", "linked_id": "1772881673.105", "mime_type": "audio/wav", "remote_path": "/var/spool/asterisk/monitor/mvpcc/20260307-160753-1772881673.105.wav", "source": "asterisk"}}, {"call_id": "1772881673.105", "created_at": "2026-03-07T11:08:53+00:00", "event_id": "vev_3e2c4eedc7", "event_type": "call.ended", "interaction_id": "int_052586cdaa", "payload": {"duration_seconds": 58, "hangup_cause": "16", "linked_id": "1772881673.105", "source": "asterisk"}}, {"call_id": "1772881673.105", "created_at": "2026-03-07T11:08:20+00:00", "event_id": "vev_dbf1ba4399", "event_type": "call.ended", "interaction_id": "int_052586cdaa", "payload": {"duration_seconds": null, "hangup_cause": "unknown", "linked_id": "1772881673.105", "reconciled": true, "source": "asterisk"}}, {"call_id": "1772881673.105", "created_at": "2026-03-07T11:07:57+00:00", "event_id": "vev_8be5ab34b9", "event_type": "call.connected", "interaction_id": "int_052586cdaa", "payload": {"channel_name": "PJSIP/2001-00000045", "claimed_by_user": null, "linked_id": "1772881673.105", "operator_extension": "2001", "source": "asterisk"}}, {"call_id": "1772881673.105", "created_at": "2026-03-07T11:07:55+00:00", "event_id": "vev_2b41d093c7", "event_type": "call.started", "interaction_id": "int_052586cdaa", "payload": {"caller_name": "1001", "caller_number": "1001", "context": "from-softphones", "direction": "inbound", "extension": "7000", "linked_id": "1772881673.105", "source": "asterisk"}}, {"call_id": "1772876380.93", "created_at": "2026-03-07T09:40:12+00:00", "event_id": "vev_4c44dd5888", "event_type": "recording.ready", "interaction_id": "int_69443612e1", "payload": {"duration_seconds": 31, "file_name": "20260307-143940-1772876380.93.wav", "linked_id": "1772876380.93", "mime_type": "audio/wav", "remote_path": "/var/spool/asterisk/monitor/mvpcc/20260307-143940-1772876380.93.wav", "source": "asterisk"}}]
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[2026-03-07T16:10:31+05:00] call-links [{"call_id": "1772881673.105", "claimed_by_user": "operator", "connected_at": "2026-03-07T11:07:57+00:00", "ended_at": "2026-03-07T11:08:53+00:00", "interaction_id": "int_052586cdaa", "operator_extension": "2001", "started_at": "2026-03-07T11:07:55+00:00", "status": "ended", "telephony_status": "ended"}, {"call_id": "1772876380.93", "claimed_by_user": null, "connected_at": "2026-03-07T09:39:49+00:00", "ended_at": "2026-03-07T09:40:12+00:00", "interaction_id": "int_69443612e1", "operator_extension": "2001", "started_at": "2026-03-07T09:39:42+00:00", "status": "ended", "telephony_status": "ended"}, {"call_id": "1772875171.90", "claimed_by_user": null, "connected_at": "2026-03-07T09:19:36+00:00", "ended_at": "2026-03-07T09:19:39+00:00", "interaction_id": "int_726c36d95d", "operator_extension": "2001", "started_at": "2026-03-07T09:19:33+00:00", "status": "ended", "telephony_status": "ended"}, {"call_id": "1772874280.87", "claimed_by_user": null, "connected_at": "2026-03-07T09:04:47+00:00", "ended_at": "2026-03-07T09:04:54+00:00", "interaction_id": "int_6ef8abe6ec", "operator_extension": "2001", "started_at": "2026-03-07T09:04:42+00:00", "status": "ended", "telephony_status": "ended"}]
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[2026-03-07T16:10:53+05:00] recent-calls []
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[2026-03-07T16:13:01+05:00] live-calls [{"call_id": "1772881979.108", "caller_name": "1001", "caller_number": "1001", "channel_name": "PJSIP/1001-00000046", "claimed_at": null, "claimed_by_user": null, "connected_at": null, "ended_at": null, "hangup_cause": null, "has_recording": false, "interaction_id": "int_0349796d1e", "last_transition_at": "2026-03-07T11:13:01+00:00", "operator_extension": null, "queue_code": "voice_lab", "queue_id": "que_23fb0ad07c", "started_at": "2026-03-07T11:13:01+00:00", "status": "active", "telephony_status": "ringing", "terminal_action": null, "terminal_target": null, "updated_at": "2026-03-07T11:13:01+00:00"}]
|
||||
[2026-03-07T16:13:01+05:00] voice-events [{"call_id": "1772881979.108", "created_at": "2026-03-07T11:13:01+00:00", "event_id": "vev_8ece03ec07", "event_type": "call.started", "interaction_id": "int_0349796d1e", "payload": {"caller_name": "1001", "caller_number": "1001", "context": "from-softphones", "direction": "inbound", "extension": "7000", "linked_id": "1772881979.108", "source": "asterisk"}}, {"call_id": "1772881673.105", "created_at": "2026-03-07T11:08:53+00:00", "event_id": "vev_9245c8bb30", "event_type": "recording.ready", "interaction_id": "int_052586cdaa", "payload": {"duration_seconds": 58, "file_name": "20260307-160753-1772881673.105.wav", "linked_id": "1772881673.105", "mime_type": "audio/wav", "remote_path": "/var/spool/asterisk/monitor/mvpcc/20260307-160753-1772881673.105.wav", "source": "asterisk"}}, {"call_id": "1772881673.105", "created_at": "2026-03-07T11:08:53+00:00", "event_id": "vev_3e2c4eedc7", "event_type": "call.ended", "interaction_id": "int_052586cdaa", "payload": {"duration_seconds": 58, "hangup_cause": "16", "linked_id": "1772881673.105", "source": "asterisk"}}, {"call_id": "1772881673.105", "created_at": "2026-03-07T11:08:20+00:00", "event_id": "vev_dbf1ba4399", "event_type": "call.ended", "interaction_id": "int_052586cdaa", "payload": {"duration_seconds": null, "hangup_cause": "unknown", "linked_id": "1772881673.105", "reconciled": true, "source": "asterisk"}}, {"call_id": "1772881673.105", "created_at": "2026-03-07T11:07:57+00:00", "event_id": "vev_8be5ab34b9", "event_type": "call.connected", "interaction_id": "int_052586cdaa", "payload": {"channel_name": "PJSIP/2001-00000045", "claimed_by_user": null, "linked_id": "1772881673.105", "operator_extension": "2001", "source": "asterisk"}}, {"call_id": "1772881673.105", "created_at": "2026-03-07T11:07:55+00:00", "event_id": "vev_2b41d093c7", "event_type": "call.started", "interaction_id": "int_052586cdaa", "payload": {"caller_name": "1001", "caller_number": "1001", "context": "from-softphones", "direction": "inbound", "extension": "7000", "linked_id": "1772881673.105", "source": "asterisk"}}]
|
||||
[2026-03-07T16:13:01+05:00] call-links [{"call_id": "1772881979.108", "claimed_by_user": null, "connected_at": null, "ended_at": null, "interaction_id": "int_0349796d1e", "operator_extension": null, "started_at": "2026-03-07T11:13:01+00:00", "status": "active", "telephony_status": "ringing"}, {"call_id": "1772881673.105", "claimed_by_user": "operator", "connected_at": "2026-03-07T11:07:57+00:00", "ended_at": "2026-03-07T11:08:53+00:00", "interaction_id": "int_052586cdaa", "operator_extension": "2001", "started_at": "2026-03-07T11:07:55+00:00", "status": "ended", "telephony_status": "ended"}, {"call_id": "1772876380.93", "claimed_by_user": null, "connected_at": "2026-03-07T09:39:49+00:00", "ended_at": "2026-03-07T09:40:12+00:00", "interaction_id": "int_69443612e1", "operator_extension": "2001", "started_at": "2026-03-07T09:39:42+00:00", "status": "ended", "telephony_status": "ended"}, {"call_id": "1772875171.90", "claimed_by_user": null, "connected_at": "2026-03-07T09:19:36+00:00", "ended_at": "2026-03-07T09:19:39+00:00", "interaction_id": "int_726c36d95d", "operator_extension": "2001", "started_at": "2026-03-07T09:19:33+00:00", "status": "ended", "telephony_status": "ended"}]
|
||||
[2026-03-07T16:13:06+05:00] live-calls [{"call_id": "1772881979.108", "caller_name": "1001", "caller_number": "1001", "channel_name": "PJSIP/2001-00000047", "claimed_at": null, "claimed_by_user": null, "connected_at": "2026-03-07T11:13:05+00:00", "ended_at": null, "hangup_cause": null, "has_recording": false, "interaction_id": "int_0349796d1e", "last_transition_at": "2026-03-07T11:13:05+00:00", "operator_extension": "2001", "queue_code": "voice_lab", "queue_id": "que_23fb0ad07c", "started_at": "2026-03-07T11:13:01+00:00", "status": "active", "telephony_status": "connected", "terminal_action": null, "terminal_target": null, "updated_at": "2026-03-07T11:13:05+00:00"}]
|
||||
[2026-03-07T16:13:06+05:00] voice-events [{"call_id": "1772881979.108", "created_at": "2026-03-07T11:13:05+00:00", "event_id": "vev_e3bec0b0e6", "event_type": "call.connected", "interaction_id": "int_0349796d1e", "payload": {"channel_name": "PJSIP/2001-00000047", "claimed_by_user": null, "linked_id": "1772881979.108", "operator_extension": "2001", "source": "asterisk"}}, {"call_id": "1772881979.108", "created_at": "2026-03-07T11:13:01+00:00", "event_id": "vev_8ece03ec07", "event_type": "call.started", "interaction_id": "int_0349796d1e", "payload": {"caller_name": "1001", "caller_number": "1001", "context": "from-softphones", "direction": "inbound", "extension": "7000", "linked_id": "1772881979.108", "source": "asterisk"}}, {"call_id": "1772881673.105", "created_at": "2026-03-07T11:08:53+00:00", "event_id": "vev_9245c8bb30", "event_type": "recording.ready", "interaction_id": "int_052586cdaa", "payload": {"duration_seconds": 58, "file_name": "20260307-160753-1772881673.105.wav", "linked_id": "1772881673.105", "mime_type": "audio/wav", "remote_path": "/var/spool/asterisk/monitor/mvpcc/20260307-160753-1772881673.105.wav", "source": "asterisk"}}, {"call_id": "1772881673.105", "created_at": "2026-03-07T11:08:53+00:00", "event_id": "vev_3e2c4eedc7", "event_type": "call.ended", "interaction_id": "int_052586cdaa", "payload": {"duration_seconds": 58, "hangup_cause": "16", "linked_id": "1772881673.105", "source": "asterisk"}}, {"call_id": "1772881673.105", "created_at": "2026-03-07T11:08:20+00:00", "event_id": "vev_dbf1ba4399", "event_type": "call.ended", "interaction_id": "int_052586cdaa", "payload": {"duration_seconds": null, "hangup_cause": "unknown", "linked_id": "1772881673.105", "reconciled": true, "source": "asterisk"}}, {"call_id": "1772881673.105", "created_at": "2026-03-07T11:07:57+00:00", "event_id": "vev_8be5ab34b9", "event_type": "call.connected", "interaction_id": "int_052586cdaa", "payload": {"channel_name": "PJSIP/2001-00000045", "claimed_by_user": null, "linked_id": "1772881673.105", "operator_extension": "2001", "source": "asterisk"}}]
|
||||
[2026-03-07T16:13:06+05:00] call-links [{"call_id": "1772881979.108", "claimed_by_user": null, "connected_at": "2026-03-07T11:13:05+00:00", "ended_at": null, "interaction_id": "int_0349796d1e", "operator_extension": "2001", "started_at": "2026-03-07T11:13:01+00:00", "status": "active", "telephony_status": "connected"}, {"call_id": "1772881673.105", "claimed_by_user": "operator", "connected_at": "2026-03-07T11:07:57+00:00", "ended_at": "2026-03-07T11:08:53+00:00", "interaction_id": "int_052586cdaa", "operator_extension": "2001", "started_at": "2026-03-07T11:07:55+00:00", "status": "ended", "telephony_status": "ended"}, {"call_id": "1772876380.93", "claimed_by_user": null, "connected_at": "2026-03-07T09:39:49+00:00", "ended_at": "2026-03-07T09:40:12+00:00", "interaction_id": "int_69443612e1", "operator_extension": "2001", "started_at": "2026-03-07T09:39:42+00:00", "status": "ended", "telephony_status": "ended"}, {"call_id": "1772875171.90", "claimed_by_user": null, "connected_at": "2026-03-07T09:19:36+00:00", "ended_at": "2026-03-07T09:19:39+00:00", "interaction_id": "int_726c36d95d", "operator_extension": "2001", "started_at": "2026-03-07T09:19:33+00:00", "status": "ended", "telephony_status": "ended"}]
|
||||
[2026-03-07T16:13:27+05:00] live-calls [{"call_id": "1772881979.108", "caller_name": "1001", "caller_number": "1001", "channel_name": "PJSIP/2001-00000047", "claimed_at": null, "claimed_by_user": null, "connected_at": "2026-03-07T11:13:05+00:00", "ended_at": null, "hangup_cause": "unknown", "has_recording": false, "interaction_id": "int_0349796d1e", "last_transition_at": "2026-03-07T11:13:26+00:00", "operator_extension": "2001", "queue_code": "voice_lab", "queue_id": "que_23fb0ad07c", "started_at": "2026-03-07T11:13:01+00:00", "status": "active", "telephony_status": "connected", "terminal_action": null, "terminal_target": null, "updated_at": "2026-03-07T11:13:26+00:00"}]
|
||||
[2026-03-07T16:13:27+05:00] voice-events [{"call_id": "1772881979.108", "created_at": "2026-03-07T11:13:26+00:00", "event_id": "vev_9a03fc9ff8", "event_type": "call.ended", "interaction_id": "int_0349796d1e", "payload": {"duration_seconds": null, "hangup_cause": "unknown", "linked_id": "1772881979.108", "reconciled": true, "source": "asterisk"}}, {"call_id": "1772881979.108", "created_at": "2026-03-07T11:13:05+00:00", "event_id": "vev_e3bec0b0e6", "event_type": "call.connected", "interaction_id": "int_0349796d1e", "payload": {"channel_name": "PJSIP/2001-00000047", "claimed_by_user": null, "linked_id": "1772881979.108", "operator_extension": "2001", "source": "asterisk"}}, {"call_id": "1772881979.108", "created_at": "2026-03-07T11:13:01+00:00", "event_id": "vev_8ece03ec07", "event_type": "call.started", "interaction_id": "int_0349796d1e", "payload": {"caller_name": "1001", "caller_number": "1001", "context": "from-softphones", "direction": "inbound", "extension": "7000", "linked_id": "1772881979.108", "source": "asterisk"}}, {"call_id": "1772881673.105", "created_at": "2026-03-07T11:08:53+00:00", "event_id": "vev_9245c8bb30", "event_type": "recording.ready", "interaction_id": "int_052586cdaa", "payload": {"duration_seconds": 58, "file_name": "20260307-160753-1772881673.105.wav", "linked_id": "1772881673.105", "mime_type": "audio/wav", "remote_path": "/var/spool/asterisk/monitor/mvpcc/20260307-160753-1772881673.105.wav", "source": "asterisk"}}, {"call_id": "1772881673.105", "created_at": "2026-03-07T11:08:53+00:00", "event_id": "vev_3e2c4eedc7", "event_type": "call.ended", "interaction_id": "int_052586cdaa", "payload": {"duration_seconds": 58, "hangup_cause": "16", "linked_id": "1772881673.105", "source": "asterisk"}}, {"call_id": "1772881673.105", "created_at": "2026-03-07T11:08:20+00:00", "event_id": "vev_dbf1ba4399", "event_type": "call.ended", "interaction_id": "int_052586cdaa", "payload": {"duration_seconds": null, "hangup_cause": "unknown", "linked_id": "1772881673.105", "reconciled": true, "source": "asterisk"}}]
|
||||
[2026-03-07T16:13:30+05:00] live-calls []
|
||||
[2026-03-07T16:13:30+05:00] recent-calls [{"call_id": "1772881979.108", "caller_name": "1001", "caller_number": "1001", "channel_name": "PJSIP/2001-00000047", "claimed_at": null, "claimed_by_user": null, "connected_at": "2026-03-07T11:13:05+00:00", "ended_at": "2026-03-07T11:13:30+00:00", "hangup_cause": "16", "has_recording": false, "interaction_id": "int_0349796d1e", "last_transition_at": "2026-03-07T11:13:30+00:00", "operator_extension": "2001", "queue_code": "voice_lab", "queue_id": "que_23fb0ad07c", "started_at": "2026-03-07T11:13:01+00:00", "status": "ended", "telephony_status": "ended", "terminal_action": "ended", "terminal_target": null, "updated_at": "2026-03-07T11:13:30+00:00"}]
|
||||
[2026-03-07T16:13:30+05:00] voice-events [{"call_id": "1772881979.108", "created_at": "2026-03-07T11:13:30+00:00", "event_id": "vev_42cd34ba3b", "event_type": "recording.ready", "interaction_id": "int_0349796d1e", "payload": {"duration_seconds": 28, "file_name": "20260307-161300-1772881979.108.wav", "linked_id": "1772881979.108", "mime_type": "audio/wav", "remote_path": "/var/spool/asterisk/monitor/mvpcc/20260307-161300-1772881979.108.wav", "source": "asterisk"}}, {"call_id": "1772881979.108", "created_at": "2026-03-07T11:13:30+00:00", "event_id": "vev_dcf3378912", "event_type": "call.ended", "interaction_id": "int_0349796d1e", "payload": {"duration_seconds": 28, "hangup_cause": "16", "linked_id": "1772881979.108", "source": "asterisk"}}, {"call_id": "1772881979.108", "created_at": "2026-03-07T11:13:26+00:00", "event_id": "vev_9a03fc9ff8", "event_type": "call.ended", "interaction_id": "int_0349796d1e", "payload": {"duration_seconds": null, "hangup_cause": "unknown", "linked_id": "1772881979.108", "reconciled": true, "source": "asterisk"}}, {"call_id": "1772881979.108", "created_at": "2026-03-07T11:13:05+00:00", "event_id": "vev_e3bec0b0e6", "event_type": "call.connected", "interaction_id": "int_0349796d1e", "payload": {"channel_name": "PJSIP/2001-00000047", "claimed_by_user": null, "linked_id": "1772881979.108", "operator_extension": "2001", "source": "asterisk"}}, {"call_id": "1772881979.108", "created_at": "2026-03-07T11:13:01+00:00", "event_id": "vev_8ece03ec07", "event_type": "call.started", "interaction_id": "int_0349796d1e", "payload": {"caller_name": "1001", "caller_number": "1001", "context": "from-softphones", "direction": "inbound", "extension": "7000", "linked_id": "1772881979.108", "source": "asterisk"}}, {"call_id": "1772881673.105", "created_at": "2026-03-07T11:08:53+00:00", "event_id": "vev_9245c8bb30", "event_type": "recording.ready", "interaction_id": "int_052586cdaa", "payload": {"duration_seconds": 58, "file_name": "20260307-160753-1772881673.105.wav", "linked_id": "1772881673.105", "mime_type": "audio/wav", "remote_path": "/var/spool/asterisk/monitor/mvpcc/20260307-160753-1772881673.105.wav", "source": "asterisk"}}]
|
||||
[2026-03-07T16:13:30+05:00] call-links [{"call_id": "1772881979.108", "claimed_by_user": null, "connected_at": "2026-03-07T11:13:05+00:00", "ended_at": "2026-03-07T11:13:30+00:00", "interaction_id": "int_0349796d1e", "operator_extension": "2001", "started_at": "2026-03-07T11:13:01+00:00", "status": "ended", "telephony_status": "ended"}, {"call_id": "1772881673.105", "claimed_by_user": "operator", "connected_at": "2026-03-07T11:07:57+00:00", "ended_at": "2026-03-07T11:08:53+00:00", "interaction_id": "int_052586cdaa", "operator_extension": "2001", "started_at": "2026-03-07T11:07:55+00:00", "status": "ended", "telephony_status": "ended"}, {"call_id": "1772876380.93", "claimed_by_user": null, "connected_at": "2026-03-07T09:39:49+00:00", "ended_at": "2026-03-07T09:40:12+00:00", "interaction_id": "int_69443612e1", "operator_extension": "2001", "started_at": "2026-03-07T09:39:42+00:00", "status": "ended", "telephony_status": "ended"}, {"call_id": "1772875171.90", "claimed_by_user": null, "connected_at": "2026-03-07T09:19:36+00:00", "ended_at": "2026-03-07T09:19:39+00:00", "interaction_id": "int_726c36d95d", "operator_extension": "2001", "started_at": "2026-03-07T09:19:33+00:00", "status": "ended", "telephony_status": "ended"}]
|
||||
[2026-03-07T16:13:31+05:00] recent-calls [{"call_id": "1772881979.108", "caller_name": "1001", "caller_number": "1001", "channel_name": "PJSIP/2001-00000047", "claimed_at": null, "claimed_by_user": null, "connected_at": "2026-03-07T11:13:05+00:00", "ended_at": "2026-03-07T11:13:30+00:00", "hangup_cause": "16", "has_recording": true, "interaction_id": "int_0349796d1e", "last_transition_at": "2026-03-07T11:13:30+00:00", "operator_extension": "2001", "queue_code": "voice_lab", "queue_id": "que_23fb0ad07c", "started_at": "2026-03-07T11:13:01+00:00", "status": "ended", "telephony_status": "ended", "terminal_action": "ended", "terminal_target": null, "updated_at": "2026-03-07T11:13:30+00:00"}]
|
||||
[2026-03-07T16:13:32+05:00] monitor {"status": "finished"}
|
||||
@@ -1,38 +0,0 @@
|
||||
# Track 12 Acceptance - <timestamp>
|
||||
|
||||
## Environment
|
||||
|
||||
- Base URL: `<gateway_base_url>`
|
||||
- Database: `<database_url>`
|
||||
- Asterisk host: `<asterisk_host>`
|
||||
- Operator user: `<operator_user>`
|
||||
- Operator extension: `<operator_extension>`
|
||||
|
||||
## Executed scenarios
|
||||
|
||||
- [ ] Happy path: answer in SIP -> `Принять в работу` -> `Завершить`
|
||||
- [ ] Transfer path: answer in SIP -> `Принять в работу` -> `Передать`
|
||||
- [ ] Passive path: answer in SIP, no browser action, call stays active until real hangup
|
||||
- [ ] No-fake-cards path: `Живые звонки` does not show `interaction:int_*`
|
||||
|
||||
## Evidence
|
||||
|
||||
- Active live call snapshot: `operator-live-calls.json`
|
||||
- Recent call snapshot: `operator-recent-calls.json`
|
||||
- Action log: `bridge-actions.json`
|
||||
- Playback proof: `playback-proof.json`
|
||||
|
||||
## Mandatory checks
|
||||
|
||||
- [ ] `GET /proxy/asterisk-bridge/asterisk/live-calls` returns only active calls
|
||||
- [ ] `GET /proxy/asterisk-bridge/asterisk/recent-calls` returns only recent ended/transferred calls
|
||||
- [ ] `claim` keeps the card in `Активные звонки`
|
||||
- [ ] `hangup` moves the card to `Только что завершённые`
|
||||
- [ ] `blind transfer` moves the card to `Только что завершённые`
|
||||
- [ ] recording is available in `/supervisor`
|
||||
|
||||
## Decision
|
||||
|
||||
- GO / NO-GO: `<decision>`
|
||||
- Notes:
|
||||
- `<notes>`
|
||||
@@ -1,38 +0,0 @@
|
||||
# Track 14 Acceptance
|
||||
|
||||
## Environment
|
||||
|
||||
- Browser: `<chrome|edge version>`
|
||||
- Gateway base URL: `<url>`
|
||||
- Asterisk host: `<host>`
|
||||
- WSS URL: `<wss-url>`
|
||||
- Operator app user: `<user>`
|
||||
- Browser SIP auth user: `<sip-username>`
|
||||
|
||||
## Scenario
|
||||
|
||||
1. Open `/operator` in Chrome or Edge.
|
||||
2. Connect browser softphone.
|
||||
3. Place one inbound call `1001 -> 7000`.
|
||||
4. Answer in the browser.
|
||||
5. Confirm auto-claim or perform manual `Принять в работу`.
|
||||
6. Hang up through the browser path.
|
||||
7. Confirm the call moves to recent and the recording is playable in `/supervisor`.
|
||||
|
||||
## Evidence
|
||||
|
||||
- Browser softphone registration state screenshot
|
||||
- Operator live-call screenshot while ringing or connected
|
||||
- Browser answer or hangup action proof
|
||||
- Bridge actions snapshot
|
||||
- Recent-calls snapshot
|
||||
- Recording playback proof
|
||||
|
||||
## Result
|
||||
|
||||
- `GO` or `NO-GO`
|
||||
- Notes:
|
||||
- browser registration
|
||||
- answer behavior
|
||||
- auto-claim result
|
||||
- recording result
|
||||
@@ -1,41 +0,0 @@
|
||||
# Track 15 Acceptance
|
||||
|
||||
## Environment
|
||||
|
||||
- Base URL:
|
||||
- Telegram bot username:
|
||||
- Queue ID:
|
||||
- Operator user:
|
||||
- Date/time:
|
||||
|
||||
## Scenario
|
||||
|
||||
1. Send the first Telegram message to the bot.
|
||||
2. Open `/operator` -> `Telegram`.
|
||||
3. Confirm a new thread appears and links to a Telegram interaction.
|
||||
4. Claim the thread.
|
||||
5. Send a reply from the operator page.
|
||||
6. Send another inbound message from the same Telegram chat.
|
||||
7. Confirm the same thread and same interaction are reused.
|
||||
8. Close the thread.
|
||||
9. Send one more inbound message and confirm reactivation to `new`.
|
||||
|
||||
## Expected results
|
||||
|
||||
- thread created on first inbound
|
||||
- same thread reused on repeated inbound from the same `chat_id`
|
||||
- operator reply persisted and delivered
|
||||
- closed interaction reactivated on new inbound
|
||||
- unsupported content, if tested, is shown as a system placeholder
|
||||
|
||||
## Evidence
|
||||
|
||||
- thread payload:
|
||||
- messages payload:
|
||||
- linked interaction payload:
|
||||
- reply proof:
|
||||
- reactivation proof:
|
||||
|
||||
## Result
|
||||
|
||||
- PASS / FAIL
|
||||
@@ -1,27 +0,0 @@
|
||||
# Track 9 Acceptance Evidence
|
||||
|
||||
Use this folder for formal QA-lab acceptance artifacts for Asterisk integration.
|
||||
|
||||
Recommended structure:
|
||||
|
||||
- `docs/acceptance/track9/<timestamp>/...` for each run
|
||||
- include:
|
||||
- bridge status snapshots
|
||||
- smoke/check outputs
|
||||
- sampled DB evidence
|
||||
- final acceptance note
|
||||
|
||||
Generate a baseline package with:
|
||||
|
||||
```powershell
|
||||
python scripts\track9_collect_evidence.py --base-url http://localhost:8080 --database-url <database-url> --run-checks --require-recording
|
||||
```
|
||||
|
||||
When `--run-checks` is used, the package now includes:
|
||||
- `preflight_output.txt`
|
||||
- `smoke_output.txt`
|
||||
- `track9_check_output.txt`
|
||||
|
||||
For production cutover tracking (Track 9.2), start from:
|
||||
|
||||
- [track9-cutover-sheet.template.md](/e:/Zhan/docs/acceptance/track9/track9-cutover-sheet.template.md)
|
||||
@@ -1,50 +0,0 @@
|
||||
# Track 9 Acceptance (Latest QA Run)
|
||||
|
||||
## Environment
|
||||
|
||||
- Date: `2026-03-05`
|
||||
- Host: local QA lab (`127.0.0.1`)
|
||||
- Gateway URL: `http://127.0.0.1:8080`
|
||||
- Asterisk VM host: `92.38.48.166`
|
||||
- Database URL (masked): `sqlite:///.data_local/mvp_cc.db`
|
||||
- Evidence package: [20260305_160002](/e:/Zhan/docs/acceptance/track9/20260305_160002)
|
||||
|
||||
## Executed scenario
|
||||
|
||||
1. Softphone `1001` called `7000`.
|
||||
2. Bridge reported AMI connected.
|
||||
3. `call.started` received from Asterisk source.
|
||||
4. `call.ended` received.
|
||||
5. `recording.ready` processed and recording uploaded.
|
||||
6. Recording playback validated in supervisor shell.
|
||||
|
||||
## Validation commands
|
||||
|
||||
```powershell
|
||||
python scripts\track9_preflight.py --base-url <gateway> --check-sftp
|
||||
python scripts\asterisk_lab_smoke.py --base-url <gateway> --database-url <db> --require-recording
|
||||
python scripts\track9_check.py --base-url <gateway> --database-url <db> --require-recording
|
||||
python scripts\track9_collect_evidence.py --base-url <gateway> --database-url <db> --run-checks --require-recording
|
||||
```
|
||||
|
||||
## Result summary
|
||||
|
||||
- AMI connected: `yes`
|
||||
- call.started present: `yes`
|
||||
- call.ended present: `yes`
|
||||
- call links present: `yes`
|
||||
- recording imported: `yes`
|
||||
- failed bridge events: `0`
|
||||
- smoke: `PASS`
|
||||
- track9_check: `PASS`
|
||||
- preflight: `PASS`
|
||||
|
||||
## Risks / open items
|
||||
|
||||
- Asterisk dialplan still emits some duplicate/late lifecycle signals in lab runs; bridge reconciliation masks this and keeps platform data consistent.
|
||||
- For production cutover, keep strict auth and rollback window from Track 9.2 sheet.
|
||||
|
||||
## Decision
|
||||
|
||||
- [x] GO
|
||||
- [ ] NO-GO
|
||||
@@ -1,87 +0,0 @@
|
||||
# Track 9.2 Cutover Sheet (Template)
|
||||
|
||||
## Window
|
||||
|
||||
- Date:
|
||||
- Start time:
|
||||
- End time:
|
||||
- Change ticket:
|
||||
|
||||
## Owners
|
||||
|
||||
- K8s owner:
|
||||
- Voice/Asterisk owner:
|
||||
- Application owner:
|
||||
- On-call:
|
||||
|
||||
## Environment contract
|
||||
|
||||
- `KUBE_CONTEXT`:
|
||||
- `NAMESPACE`:
|
||||
- `RELEASE`:
|
||||
- `GATEWAY_BASE_URL`:
|
||||
- `DATABASE_URL`:
|
||||
- `IMAGE_TAG`:
|
||||
- `ASTERISK_AMI_HOST`:
|
||||
- `ASTERISK_SFTP_HOST`:
|
||||
- `QUEUE_ID (voice_lab)`:
|
||||
|
||||
## Entry checks (T-1 day)
|
||||
|
||||
- [ ] QA baseline accepted:
|
||||
- `docs/acceptance/track9/track9-acceptance.md`
|
||||
- [ ] Production queue map validated (`voice_lab -> queue_id` exists)
|
||||
- [ ] AMI port reachable (`5038/tcp`)
|
||||
- [ ] SFTP port reachable (`22/tcp`)
|
||||
- [ ] PostgreSQL confirmed for target env
|
||||
|
||||
## Dry-run results (T-4h to T-1h)
|
||||
|
||||
- [ ] `helm lint` PASS
|
||||
- [ ] `helm template` PASS
|
||||
- [ ] strict env keys found in rendered manifest
|
||||
- Artifact folder:
|
||||
|
||||
## Execution (T0)
|
||||
|
||||
- Helm command:
|
||||
- Start time:
|
||||
- End time:
|
||||
- Result:
|
||||
|
||||
Rollout statuses:
|
||||
|
||||
- [ ] `api-gateway` ready
|
||||
- [ ] `asterisk-bridge-service` ready
|
||||
- [ ] `voice-adapter-service` ready
|
||||
- [ ] `recording-service` ready
|
||||
|
||||
## Post-cutover checks
|
||||
|
||||
- [ ] `track9_preflight --check-sftp --require-strict-service-auth` PASS
|
||||
- [ ] Real call completed (`1001 -> 7000`)
|
||||
- [ ] `asterisk_lab_smoke --require-recording` PASS
|
||||
- [ ] `track9_check --require-recording` PASS
|
||||
- [ ] Supervisor playback confirmed (`HTTP 200`, `audio/*`)
|
||||
|
||||
## Evidence
|
||||
|
||||
- Evidence folder:
|
||||
- `track9-acceptance.md`:
|
||||
- `playback-proof.md`:
|
||||
- `playback-proof.json` (if used):
|
||||
|
||||
## Decision
|
||||
|
||||
- [ ] GO
|
||||
- [ ] NO-GO
|
||||
|
||||
Reason:
|
||||
|
||||
## Rollback section (fill if NO-GO)
|
||||
|
||||
- Trigger:
|
||||
- Rollback command:
|
||||
- Rollback completion time:
|
||||
- Post-rollback preflight result:
|
||||
- Incident / RCA ticket:
|
||||
@@ -1,18 +0,0 @@
|
||||
# Track 9.1 Acceptance (Latest Strict Auth Baseline)
|
||||
|
||||
## Summary
|
||||
|
||||
Track 9.1 captures the strict service-token hardening pass for the Asterisk bridge flow.
|
||||
|
||||
- strict auth profile: `ALLOW_LEGACY_HEADER_AUTH=0`
|
||||
- bridge auth mode: `ASTERISK_BRIDGE_AUTH_MODE=bearer`
|
||||
- trusted service subjects enforced for voice ingest and recording import
|
||||
|
||||
## Latest retained evidence package
|
||||
|
||||
- [20260305_042801](/e:/Zhan/docs/acceptance/track9_1/20260305_042801)
|
||||
|
||||
## Notes
|
||||
|
||||
- Earlier timestamp bundles were reduced during repository cleanup.
|
||||
- Use the retained package for low-level QA artifacts and Track 9.1 reference data.
|
||||
Reference in New Issue
Block a user