feat(voice): auto-populate name from known customer on repeat calls

When a new voice session starts and the customer already has a trusted
display_name on file (e.g. from a previous call), automatically set
name_status to 'name_obtained' so the AI greets them by name instead
of asking again.
This commit is contained in:
Yera All
2026-04-08 01:19:40 +05:00
parent a47c09d465
commit a4b1eb2818
+15
View File
@@ -1664,6 +1664,21 @@ def start_voice_session(session_id: str, payload: VoiceAIStartIn) -> VoiceAIStar
)
name_source = str(voice_session.customer_name_source or "none").strip() or "none"
name_resolved_at = str(voice_session.customer_name_resolved_at or "").strip() or None
if name_status == "name_not_obtained" and not name_value:
caller_number, caller_name = _resolve_caller_from_call(session, payload.call_id)
if _display_name_looks_trusted(customer, caller_number, caller_name):
name_status = "name_obtained"
name_value = customer.display_name
name_source = "known_customer"
name_resolved_at = now
_persist_voice_name_state(
session,
voice_session=voice_session,
status=name_status,
value=name_value,
source=name_source,
resolved_at=name_resolved_at,
)
if name_status == "name_obtained" and name_value:
finalized_name = _finalize_customer_name(
session,