9 Commits

Include renames

Author	SHA1	Message	Date
arystanbek	16ce9659db	Merge pull request 'feat: L1->L2 agent pool and routing engine for voice escalation' (#4) from feature/l1-l2-routing-engine into main	2026-08-29 08:31:40 +00:00
didar	09bcf7457c	feat: add AI_VOICE_AI_TIMEOUT_SECONDS for configurable voice timeout	2026-08-29 00:50:08 +05:00
Hermes Agent	2243f305b8	feat: L1->L2 agent pool and routing engine for voice escalation ... Replaces the hardcoded single-extension redirect for AI->human call escalation with a real Agent Pool + Routing Engine: - agents/escalations/routing_rules tables (migration 0031), asterisk_call_links gains tenant_id/current_level/required_skills_json/priority. - services/routing_service/engine.py: level/tenant/skill filtered agent selection with atomic (CAS) reservation, no double-booking. - routing-service: /agents CRUD + /internal/routing/reserve-agent and /internal/routing/release-agent. - asterisk-bridge-service: voice_ai.request_handoff now uses the Routing Engine automatically for any queue_code configured in ASTERISK_QUEUE_LEVEL_MAP_JSON (all other queue_codes keep the existing static ASTERISK_TRANSFER_TARGET_MAP_JSON behavior unchanged); new POST /asterisk/live-calls/{call_id}/escalations entrypoint; agent is released back to AVAILABLE and the escalation closed when the call ends. Targets the Tele2 Kazgaz DID +77476456048 (from-tele2-kazgaz context) as the first queue wired to real L2 routing instead of AI-only. Known gap (documented in docs/architecture/l1-l2-routing-engine.md): automatic no-answer retry-to-next-agent needs a small, separately reviewed dialplan change and is left for a follow-up MR rather than guessed at blind. Tests: services/routing_service/engine.py covered by tests/test_routing_engine.py (selection filtering, atomic reservation, release); existing test_asterisk_bridge_service.py and test_routing_service_pg_counter.py suites still pass unmodified.	2026-08-28 16:22:32 +05:00
Magzhan Zhumabayev	866d96e560	Implement sales tenant pipeline events	2026-05-10 18:24:06 +05:00
arys	f53af1f7dc	sales fix	2026-05-09 09:16:06 +05:00
Yera All	1ff8fd7102	docs: recreate documentation structure with updated specs	2026-04-06 23:19:24 +05:00
Yera All	1497bb0feb	feat(ai): Finalize voice operator persona and voice name flow	2026-04-06 23:19:24 +05:00
Your Name	6cebd8216c	Automate source deployment on main	2026-04-04 03:10:08 +05:00
Yera All	5374c202d9	Initial import with GitLab CI/CD and registry deploy flow	2026-04-02 17:05:45 +05:00