Parametrize ai_operator_default_config() via AI_OPERATOR_* env vars,
falling back to the existing hardcoded defaults so the other two stacks
(call-center, sales-call-center) that share this code are unaffected.
Set aimaq-only overrides matching the client-provided script (Скрипт
ии-оператора КГА.docx): agent renamed to Жанна, company to Казакгаз
Аймак, the voice greeting now asks the caller whether Russian or
Kazakh is more convenient before anything else, and the base system
prompt instructs the model to commit to whichever language the caller
picks for the rest of the call, ask how to address them, and confirm
there's nothing else before saying goodbye.
Enables the new Routing Engine for the Tele2 Kazgaz DID +77476456048
(lands on queue 7100/voice_lab_ai): AI handoff now reserves a real L2
agent from the pool instead of the static extension redirect.
Streaming TTS caused poor voice quality in live testing on Creator
plan too — not just a quota-era fluke. Reverting to non-streaming
synthesis until the root cause is understood.
Co-Authored-By: Claude Sonnet 5 <noreply@anthropic.com>
Lower AI_VOICE_VAD_TRAILING_SILENCE_MS from 500 to 350 so the bot
starts responding sooner after the caller stops speaking.
Co-Authored-By: Claude Sonnet 5 <noreply@anthropic.com>
Swap RU and KK TTS voice IDs to "Nataly Mi Soft voice" — a soft,
gentle, young female voice verified for Russian on eleven_turbo_v2_5.
Co-Authored-By: Claude Sonnet 5 <noreply@anthropic.com>
arys
didar