call-center

fix: stop no-answer retry racing dialplan hangup + fix event catalog validation

#11

by arystanbek was merged 2026-08-30 20:04:05 +00:00

main

fix/retry-channel-resolution-and-event-catalog

fix: treat AST_CAUSE no-route/unallocated as a no-answer retry outcome

#10

by arystanbek was merged 2026-08-30 19:43:43 +00:00

main

fix/no-route-retry-cause

fix: track escalation for legacy AI voice handoff path

#9

by arystanbek was merged 2026-08-30 19:08:21 +00:00

main

fix/handoff-escalation-tracking

feat: no-answer retry, agent status machine, escalation events (ТЗ Phase 2)

#8

by arystanbek was merged 2026-08-30 09:19:59 +00:00

main

feature/escalation-no-answer-retry-and-agent-state

feat: aimaq voice AI persona Zhanna + language-choice greeting

#7

by arystanbek was merged 2026-08-30 07:22:16 +00:00

main

feature/aimaq-zhanna-persona-language-choice

fix: TTS ack-bank stale voice cache + website/English pronunciation

#6

by arystanbek was merged 2026-08-30 06:39:33 +00:00

main

fix/voice-tts-ack-cache-and-pronunciation

fix: voice AI spells out numbers/dates for TTS

#5

by arystanbek was merged 2026-08-30 06:22:06 +00:00

main

fix/voice-number-pronunciation

feat: L1->L2 agent pool and routing engine for voice escalation

#4

by arystanbek was merged 2026-08-29 08:31:41 +00:00

main

feature/l1-l2-routing-engine

feat: make ai_operator_settings config code the source of truth

#3

by didar was merged 2026-08-21 16:17:13 +00:00

main

feat/ai-operator-config-source-of-truth

Play a filler ack during slow voice decisions and cache KB search rows

#2

by didar was merged 2026-08-20 09:47:46 +00:00

main

voice-latency-llm-tts-improvements

1 waiting review

1

Add architecture longread and remove dead code found during review

#1

by didar was merged 2026-08-20 09:42:16 +00:00

main

worktree-call-center-review

1 waiting review

1