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call-center/docs/runbooks/backup-restore.md
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# Runbook - Backup and Restore (Stage 4)
## Backup
- Stop write-heavy operations (or enter maintenance window).
- Run backup script:
- `powershell -ExecutionPolicy Bypass -File scripts/backup_data.ps1`
- Keep backup config (`values.yaml`, contracts, runbooks).
## Restore drill
1. Start clean environment
2. Re-apply deployment manifests
3. Restore snapshots:
- `powershell -ExecutionPolicy Bypass -File scripts/restore_data.ps1 -BackupZip <zip-path>`
4. Validate smoke scenarios:
- login
- create interaction
- KPI endpoint
## Acceptance
- RTO and data integrity documented in pilot protocol