72 lines
2.3 KiB
Markdown
72 lines
2.3 KiB
Markdown
# MVP Pilot Baseline
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This document freezes the scope for MVP pilot acceptance and separates pilot defects
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from post-MVP feature requests.
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## Accepted Pilot Scope
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The following capabilities are part of MVP pilot acceptance:
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- auth login and RBAC enforcement
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- customers create/search/history shell
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- interactions create/assign/status/escalate/timeline
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- queues and routing rules
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- voice event intake
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- Telegram webhook intake
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- KB-lite categories/articles/search
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- KPI core (`SL`, `ASA`, `AHT`, `Abandon`, `FCR`) and CSV export
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- supervisor realtime API
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- current operator UI shell (`/operator`)
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## Explicitly Out of Scope
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The following items are not treated as MVP defects during pilot acceptance:
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- LDAP/SSO
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- full omnichannel beyond `voice` and `Telegram`
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- standalone supervisor UI
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- standalone admin UI
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- full WFM module
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- advanced IVR builder
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- full recording suite and audio archive UX
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- full KPI catalog from the extended technical specification
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- scale target beyond MVP baseline (`100 voice + 100 digital`)
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All out-of-scope requests must be redirected to `Wave 2` backlog:
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`docs/roadmap/05-wave2-backlog.md`.
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## Approved Pilot Environments
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- Primary mode: dedicated pilot gateway/environment maintained outside local auto-start.
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- Fallback mode: local rehearsal via:
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- `python scripts/uat_preflight.py --auto-start`
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- `python scripts/uat_dry_run.py --auto-start --update-defect-register`
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## Scope Freeze Rules
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- No breaking API changes are allowed during pilot close-out.
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- Only backward-compatible fixes are allowed for UAT remediation.
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- Only `P1` and `P2` defects are fixed inside MVP close-out.
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- `P3` and `P4` findings are logged and moved to post-MVP backlog unless they block sign-off.
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- New feature requests must not be recorded as MVP defects.
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## Required Evidence Bundle
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Pilot close-out is based on the following artifacts:
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- preflight report from `docs/uat/evidence/`
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- completed session protocol
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- defect log with severity and verification steps
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- signed sign-off sheet
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- updated `docs/gates/p1-p2-defects.md`
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## Exit Criteria
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The MVP pilot baseline is considered closed only when all conditions are true:
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- all mandatory scenarios from `docs/uat/scenario-checklist.md` are executed
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- no open `P1` defects
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- no open `P2` defects
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- business and IT owners sign the UAT package
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- Gate 4 is updated to reflect final pilot closure
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