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call-center/docs/acceptance/track14/track14-acceptance.template.md
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# Track 14 Acceptance
## Environment
- Browser: `<chrome|edge version>`
- Gateway base URL: `<url>`
- Asterisk host: `<host>`
- WSS URL: `<wss-url>`
- Operator app user: `<user>`
- Browser SIP auth user: `<sip-username>`
## Scenario
1. Open `/operator` in Chrome or Edge.
2. Connect browser softphone.
3. Place one inbound call `1001 -> 7000`.
4. Answer in the browser.
5. Confirm auto-claim or perform manual `Принять в работу`.
6. Hang up through the browser path.
7. Confirm the call moves to recent and the recording is playable in `/supervisor`.
## Evidence
- Browser softphone registration state screenshot
- Operator live-call screenshot while ringing or connected
- Browser answer or hangup action proof
- Bridge actions snapshot
- Recent-calls snapshot
- Recording playback proof
## Result
- `GO` or `NO-GO`
- Notes:
- browser registration
- answer behavior
- auto-claim result
- recording result