call-center/docs/acceptance/track15/track15-acceptance.template.md

Track 15 Acceptance

Environment

• Base URL:
• Telegram bot username:
• Queue ID:
• Operator user:
• Date/time:

Scenario

1. Send the first Telegram message to the bot.
2. Open /operator -> Telegram.
3. Confirm a new thread appears and links to a Telegram interaction.
4. Claim the thread.
5. Send a reply from the operator page.
6. Send another inbound message from the same Telegram chat.
7. Confirm the same thread and same interaction are reused.
8. Close the thread.
9. Send one more inbound message and confirm reactivation to new.

Expected results

• thread created on first inbound
• same thread reused on repeated inbound from the same chat_id
• operator reply persisted and delivered
• closed interaction reactivated on new inbound
• unsupported content, if tested, is shown as a system placeholder

Evidence

• thread payload:
• messages payload:
• linked interaction payload:
• reply proof:
• reactivation proof:

Result

• PASS / FAIL