call-center/docs/acceptance/track9/track9-cutover-sheet.template.md

Track 9.2 Cutover Sheet (Template)

Window

• Date:
• Start time:
• End time:
• Change ticket:

Owners

• K8s owner:
• Voice/Asterisk owner:
• Application owner:
• On-call:

Environment contract

• KUBE_CONTEXT:
• NAMESPACE:
• RELEASE:
• GATEWAY_BASE_URL:
• DATABASE_URL:
• IMAGE_TAG:
• ASTERISK_AMI_HOST:
• ASTERISK_SFTP_HOST:
• QUEUE_ID (voice_lab):

Entry checks (T-1 day)

• QA baseline accepted:
  • docs/acceptance/track9/track9-acceptance.md
• Production queue map validated (voice_lab -> queue_id exists)
• AMI port reachable (5038/tcp)
• SFTP port reachable (22/tcp)
• PostgreSQL confirmed for target env

Dry-run results (T-4h to T-1h)

• helm lint PASS
• helm template PASS
• strict env keys found in rendered manifest
• Artifact folder:

Execution (T0)

• Helm command:
• Start time:
• End time:
• Result:

Rollout statuses:

• api-gateway ready
• asterisk-bridge-service ready
• voice-adapter-service ready
• recording-service ready

Post-cutover checks

• track9_preflight --check-sftp --require-strict-service-auth PASS
• Real call completed (1001 -> 7000)
• asterisk_lab_smoke --require-recording PASS
• track9_check --require-recording PASS
• Supervisor playback confirmed (HTTP 200, audio/*)

Evidence

• Evidence folder:
• track9-acceptance.md:
• playback-proof.md:
• playback-proof.json (if used):

Decision

• GO
• NO-GO

Reason:

Rollback section (fill if NO-GO)

• Trigger:
• Rollback command:
• Rollback completion time:
• Post-rollback preflight result:
• Incident / RCA ticket: