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call-center/docs/acceptance/track9/track9-cutover-sheet.template.md
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# Track 9.2 Cutover Sheet (Template)
## Window
- Date:
- Start time:
- End time:
- Change ticket:
## Owners
- K8s owner:
- Voice/Asterisk owner:
- Application owner:
- On-call:
## Environment contract
- `KUBE_CONTEXT`:
- `NAMESPACE`:
- `RELEASE`:
- `GATEWAY_BASE_URL`:
- `DATABASE_URL`:
- `IMAGE_TAG`:
- `ASTERISK_AMI_HOST`:
- `ASTERISK_SFTP_HOST`:
- `QUEUE_ID (voice_lab)`:
## Entry checks (T-1 day)
- [ ] QA baseline accepted:
- `docs/acceptance/track9/track9-acceptance.md`
- [ ] Production queue map validated (`voice_lab -> queue_id` exists)
- [ ] AMI port reachable (`5038/tcp`)
- [ ] SFTP port reachable (`22/tcp`)
- [ ] PostgreSQL confirmed for target env
## Dry-run results (T-4h to T-1h)
- [ ] `helm lint` PASS
- [ ] `helm template` PASS
- [ ] strict env keys found in rendered manifest
- Artifact folder:
## Execution (T0)
- Helm command:
- Start time:
- End time:
- Result:
Rollout statuses:
- [ ] `api-gateway` ready
- [ ] `asterisk-bridge-service` ready
- [ ] `voice-adapter-service` ready
- [ ] `recording-service` ready
## Post-cutover checks
- [ ] `track9_preflight --check-sftp --require-strict-service-auth` PASS
- [ ] Real call completed (`1001 -> 7000`)
- [ ] `asterisk_lab_smoke --require-recording` PASS
- [ ] `track9_check --require-recording` PASS
- [ ] Supervisor playback confirmed (`HTTP 200`, `audio/*`)
## Evidence
- Evidence folder:
- `track9-acceptance.md`:
- `playback-proof.md`:
- `playback-proof.json` (if used):
## Decision
- [ ] GO
- [ ] NO-GO
Reason:
## Rollback section (fill if NO-GO)
- Trigger:
- Rollback command:
- Rollback completion time:
- Post-rollback preflight result:
- Incident / RCA ticket: