call-center/docs/architecture/overview.md

Architecture Overview

Services

• api-gateway
• auth-service
• audit-service
• customer-service
• interaction-service
• routing-service
• voice-adapter-service
• telegram-adapter-service
• kb-service
• reporting-service
• supervisor-service

Data and event strategy

• All services use SQL storage via DATABASE_URL
• Default local mode: SQLite (.data/mvp_cc.db)
• Target mode: PostgreSQL (supported in deployment/docker-compose.yml)
• Contract-first API and JSON event schema artifacts
• Event contracts are fixed and ready for message bus integration (RabbitMQ/Kafka) in next phase

Deployment

• Local: Docker Compose
• On-prem: Kubernetes manifests and Helm chart