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call-center/docs/architecture/overview.md
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# Architecture Overview
## Services
- api-gateway
- auth-service
- audit-service
- customer-service
- interaction-service
- routing-service
- voice-adapter-service
- telegram-adapter-service
- kb-service
- reporting-service
- supervisor-service
## Data and event strategy
- All services use SQL storage via `DATABASE_URL`
- Default local mode: SQLite (`.data/mvp_cc.db`)
- Target mode: PostgreSQL (supported in `deployment/docker-compose.yml`)
- Contract-first API and JSON event schema artifacts
- Event contracts are fixed and ready for message bus integration (RabbitMQ/Kafka) in next phase
## Deployment
- Local: Docker Compose
- On-prem: Kubernetes manifests and Helm chart