call-center/docs/gates/gate-03-supervisor-reporting-kb.md

Gate 3 Checklist (Supervisor + Reporting + KB-lite)

• KPI events ingested and core KPIs available
• Supervisor realtime reflects agent and queue state
• KB categories/articles/search operate by role
• CSV export works
• Stage 3 OpenAPI frozen
• Integration tests pass

Verification run (2026-02-26):

• pytest -q
• python scripts/gate3_check.py --auto-start