22 lines
680 B
Markdown
22 lines
680 B
Markdown
# Stage 2 - Operator Core (Weeks 4-7)
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## Goal
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Deliver real operator flow for `voice + Telegram` with interaction lifecycle.
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## Scope
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- customer-service (cards/search/history)
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- interaction-service (create/assign/status/escalate/timeline)
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- routing-service (queues/rules/route)
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- voice-adapter-service (Asterisk events)
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- telegram-adapter-service (webhook/messages)
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## Deliverables
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- operator core APIs in services
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- stage 2 OpenAPI contracts
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- smoke scripts and tests for e2e API-level scenarios
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## Gate 2 DoD
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- Operator can process both channels from unified interaction model
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- Status and history are consistent
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- Escalation and assignment work without manual workaround
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