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call-center/migrations/sql
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feat: canonical intent taxonomy for AI operator (kb_answer -> intent_code) 
Centralizes fixed control intents and adds a data-driven intent_code
field on kb_articles so many phrasings of the same FAQ question
resolve to one stable code (e.g. VOUCHER_ACTIVATION) instead of a
free-form, unvalidated string the LLM invented on the fly.

- services/shared/intents.py: CONTROL_INTENTS + normalize_intent()
- kb_articles.intent_code column (ORM + dev/sqlite runtime compat +
  migrations/sql/0034_* for postgres/sqlite)
- kb_service CRUD exposes intent_code
- orchestrator surfaces intent_code to the LLM and validates its
  intent output against control intents + the KB codes shown that turn
- voice.py: _voice_early_intent_bucket renamed to _voice_ack_topic_bucket
  to stop it being conflated with the canonical FAQ intent
2026-08-31 00:17:51 +05:00
..
0001_core_postgres.sql
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0001_core_sqlite.sql
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0002_stage3_postgres.sql
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0002_stage3_sqlite.sql
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0003_wave2_auth_postgres.sql
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0003_wave2_auth_sqlite.sql
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0004_webchat_postgres.sql
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0004_webchat_sqlite.sql
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0005_email_postgres.sql
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0005_email_sqlite.sql
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0006_recordings_postgres.sql
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0006_recordings_sqlite.sql
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0007_ivr_postgres.sql
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0007_ivr_sqlite.sql
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0008_reporting_expansion_postgres.sql
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0008_reporting_expansion_sqlite.sql
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0009_event_bus_postgres.sql
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0009_event_bus_sqlite.sql
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0010_asterisk_bridge_postgres.sql
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0010_asterisk_bridge_sqlite.sql
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0011_track11_voice_control_postgres.sql
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0011_track11_voice_control_sqlite.sql
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0012_telegram_chat_postgres.sql
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0012_telegram_chat_sqlite.sql
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0013_asterisk_bridge_idempotency_postgres.sql
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0013_asterisk_bridge_idempotency_sqlite.sql
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0013_telegram_ai_postgres.sql
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0013_telegram_ai_sqlite.sql
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0014_voice_ai_postgres.sql
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0014_voice_ai_sqlite.sql
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0015_voice_ai_media_postgres.sql
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0015_voice_ai_media_sqlite.sql
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0016_ivr_queue_code_postgres.sql
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0016_ivr_queue_code_sqlite.sql
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0017_kb_localization_postgres.sql
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0017_kb_localization_sqlite.sql
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0018_postgres_readiness_postgres.sql
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0018_postgres_readiness_sqlite.sql
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0019_reporting_kpi_facts_postgres.sql
Initial import with GitLab CI/CD and registry deploy flow
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0019_reporting_kpi_facts_sqlite.sql
Initial import with GitLab CI/CD and registry deploy flow
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0020_reporting_saved_views_postgres.sql
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0020_reporting_saved_views_sqlite.sql
Initial import with GitLab CI/CD and registry deploy flow
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0021_voice_start_identity_postgres.sql
Add voice name flow controls and analytics
2026-04-05 03:26:18 +05:00
0021_voice_start_identity_sqlite.sql
Add voice name flow controls and analytics
2026-04-05 03:26:18 +05:00
0022_voice_name_collection_config_postgres.sql
Add voice name flow controls and analytics
2026-04-05 03:26:18 +05:00
0022_voice_name_collection_config_sqlite.sql
Add voice name flow controls and analytics
2026-04-05 03:26:18 +05:00
0023_sales_postgres.sql
sales fix
2026-05-09 09:16:06 +05:00
0023_sales_sqlite.sql
sales fix
2026-05-09 09:16:06 +05:00
0024_sales_external_links_postgres.sql
sales fix
2026-05-09 09:16:06 +05:00
0024_sales_external_links_sqlite.sql
sales fix
2026-05-09 09:16:06 +05:00
0025_tenants_postgres.sql
Implement sales tenant pipeline events
2026-05-10 18:24:06 +05:00
0025_tenants_sqlite.sql
Implement sales tenant pipeline events
2026-05-10 18:24:06 +05:00
0026_sales_pipelines_postgres.sql
Implement sales tenant pipeline events
2026-05-10 18:24:06 +05:00
0026_sales_pipelines_sqlite.sql
Implement sales tenant pipeline events
2026-05-10 18:24:06 +05:00
0027_sales_automation_task_locks_postgres.sql
Implement sales CRM workflow foundation
2026-05-10 20:54:01 +05:00
0027_sales_automation_task_locks_sqlite.sql
Implement sales CRM workflow foundation
2026-05-10 20:54:01 +05:00
0028_sales_payment_webhook_events_postgres.sql
Implement sales CRM workflow foundation
2026-05-10 20:54:01 +05:00
0028_sales_payment_webhook_events_sqlite.sql
Implement sales CRM workflow foundation
2026-05-10 20:54:01 +05:00
0029_sales_omnichannel_lifecycle_postgres.sql
Implement sales CRM workflow foundation
2026-05-10 20:54:01 +05:00
0029_sales_omnichannel_lifecycle_sqlite.sql
Implement sales CRM workflow foundation
2026-05-10 20:54:01 +05:00
0030_ai_operator_config_postgres.sql
Add configurable AI operator persona
2026-05-11 17:37:26 +05:00
0030_ai_operator_config_sqlite.sql
Add configurable AI operator persona
2026-05-11 17:37:26 +05:00
0031_agent_pool_routing_postgres.sql
feat: L1->L2 agent pool and routing engine for voice escalation
2026-08-28 16:22:32 +05:00
0031_agent_pool_routing_sqlite.sql
feat: L1->L2 agent pool and routing engine for voice escalation
2026-08-28 16:22:32 +05:00
0033_escalation_retry_and_agent_state_postgres.sql
feat: no-answer retry, agent status machine, escalation events/timeline (ТЗ §13-15,22,25-27,37, AC-08,16-19)
2026-08-30 14:19:23 +05:00
0033_escalation_retry_and_agent_state_sqlite.sql
feat: no-answer retry, agent status machine, escalation events/timeline (ТЗ §13-15,22,25-27,37, AC-08,16-19)
2026-08-30 14:19:23 +05:00
0034_kb_intent_code_postgres.sql
feat: canonical intent taxonomy for AI operator (kb_answer -> intent_code)
2026-08-31 00:17:51 +05:00
0034_kb_intent_code_sqlite.sql
feat: canonical intent taxonomy for AI operator (kb_answer -> intent_code)
2026-08-31 00:17:51 +05:00