686 lines
21 KiB
Python
686 lines
21 KiB
Python
from __future__ import annotations
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from typing import Literal
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from pydantic import BaseModel, Field
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SalesLeadTemperature = Literal["warm", "hot"]
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SalesChannelType = Literal["text", "voice"]
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SalesPreferredChannel = Literal["telegram", "whatsapp", "webchat", "email", "voice"]
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SalesDirection = Literal["inbound", "outbound"]
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SalesAgentType = Literal["text_ai", "voice_ai", "human"]
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SalesLeadStatus = Literal["new_qualified_lead", "warm_lead", "hot_lead", "enrichment_required", "converted", "lost"]
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SalesDealStatus = Literal["active", "won", "lost", "postponed", "closed"]
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SalesScenarioType = Literal[
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"quick_sale",
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"consultative_sale",
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"quotation_based_sale",
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"booking_based_sale",
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"subscription_sale",
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"custom_human_escalation",
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]
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SalesOfferType = Literal["offer", "quotation", "estimate", "order", "booking", "appointment", "subscription_plan"]
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SalesOfferStatus = Literal["draft", "sent", "viewed", "accepted", "rejected"]
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SalesTranscriptStatus = Literal["pending", "ready"]
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SalesDocumentType = Literal[
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"contract",
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"offer_acceptance",
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"appendix",
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"specification",
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"invoice_basis_doc",
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"order_confirmation",
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"booking_confirmation",
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"appointment_confirmation",
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"additional_agreement",
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]
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SalesDocumentStatus = Literal["draft", "sent", "under_review", "confirmed", "signed"]
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SalesInvoiceStatus = Literal["draft", "issued", "sent", "partially_paid", "paid", "overdue", "canceled"]
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SalesPaymentStatus = Literal["pending", "success", "failed", "canceled", "partial"]
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SalesEscalationSeverity = Literal["low", "medium", "high", "critical"]
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SalesEscalationStatus = Literal["open", "in_progress", "resolved"]
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SalesAutomationStatus = Literal["pending", "running", "completed", "failed", "canceled"]
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class SalesLeadCreate(BaseModel):
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source_type: str = Field(default="crm")
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source_channel: str = Field(default="webchat")
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source_campaign_id: str | None = None
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full_name: str = Field(min_length=2)
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company_name: str | None = None
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phone: str | None = None
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email: str | None = None
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messenger_handles: dict = Field(default_factory=dict)
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lead_temperature: SalesLeadTemperature = "warm"
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lead_score: float = Field(default=50.0, ge=0, le=100)
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customer_type: str | None = None
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segment_type: str | None = None
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initial_need_summary: str | None = None
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preferred_channel: SalesPreferredChannel = "telegram"
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assigned_agent_type: SalesAgentType = "text_ai"
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status: SalesLeadStatus = "new_qualified_lead"
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priority: int = Field(default=3, ge=1, le=5)
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title: str | None = None
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estimated_amount: float | None = Field(default=None, ge=0)
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currency: str = "KZT"
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class SalesLeadUpdate(BaseModel):
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full_name: str | None = Field(default=None, min_length=2)
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company_name: str | None = None
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phone: str | None = None
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email: str | None = None
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messenger_handles: dict | None = None
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lead_temperature: SalesLeadTemperature | None = None
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lead_score: float | None = Field(default=None, ge=0, le=100)
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customer_type: str | None = None
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segment_type: str | None = None
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initial_need_summary: str | None = None
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preferred_channel: SalesPreferredChannel | None = None
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assigned_agent_type: SalesAgentType | None = None
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status: SalesLeadStatus | None = None
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class SalesLeadEnrichIn(BaseModel):
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need_summary: str | None = None
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product_context: dict = Field(default_factory=dict)
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customer_type: str | None = None
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preferred_channel: SalesPreferredChannel | None = None
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scenario_type: SalesScenarioType | None = None
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required_fields: dict = Field(default_factory=dict)
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class SalesLeadOut(BaseModel):
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lead_id: str
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tenant_id: str
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source_type: str
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source_channel: str
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source_campaign_id: str | None = None
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full_name: str
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company_name: str | None = None
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phone: str | None = None
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email: str | None = None
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messenger_handles: dict = Field(default_factory=dict)
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lead_temperature: SalesLeadTemperature
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lead_score: float
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customer_type: str | None = None
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segment_type: str | None = None
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initial_need_summary: str | None = None
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preferred_channel: SalesPreferredChannel
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assigned_agent_type: SalesAgentType
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status: SalesLeadStatus
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crm_customer_id: str | None = None
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created_at: str
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updated_at: str
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class SalesDealCreate(BaseModel):
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lead_id: str | None = None
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customer_id: str | None = None
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stage_id: str = "new_qualified_lead"
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scenario_type: SalesScenarioType = "quick_sale"
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priority: int = Field(default=3, ge=1, le=5)
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title: str = Field(min_length=3)
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need_summary: str | None = None
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product_context: dict = Field(default_factory=dict)
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estimated_amount: float | None = Field(default=None, ge=0)
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final_amount: float | None = Field(default=None, ge=0)
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currency: str = "KZT"
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payment_model: str | None = None
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document_required: bool = True
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payment_required: bool = True
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preferred_channel: SalesPreferredChannel = "telegram"
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current_channel: SalesPreferredChannel = "telegram"
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class SalesDealUpdate(BaseModel):
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title: str | None = Field(default=None, min_length=3)
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need_summary: str | None = None
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product_context: dict | None = None
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estimated_amount: float | None = Field(default=None, ge=0)
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final_amount: float | None = Field(default=None, ge=0)
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currency: str | None = None
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payment_model: str | None = None
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document_required: bool | None = None
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payment_required: bool | None = None
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preferred_channel: SalesPreferredChannel | None = None
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current_channel: SalesPreferredChannel | None = None
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assigned_human_user_id: str | None = None
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next_action_type: str | None = None
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next_action_at: str | None = None
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class SalesDealStageChangeIn(BaseModel):
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stage_id: str = Field(min_length=2)
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reason: str | None = None
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class SalesDealScenarioIn(BaseModel):
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scenario_type: SalesScenarioType
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class SalesDealNextActionIn(BaseModel):
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next_action_type: str = Field(min_length=2)
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next_action_at: str | None = None
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payload: dict = Field(default_factory=dict)
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class SalesDealCloseIn(BaseModel):
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status: Literal["won", "lost", "postponed"]
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reason: str | None = None
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class SalesDealOut(BaseModel):
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deal_id: str
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tenant_id: str
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lead_id: str | None = None
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customer_id: str | None = None
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pipeline_id: str = "sales_default"
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stage_id: str
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scenario_type: SalesScenarioType
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priority: int
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title: str
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need_summary: str | None = None
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product_context: dict = Field(default_factory=dict)
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estimated_amount: float | None = None
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final_amount: float | None = None
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currency: str
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payment_model: str | None = None
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document_required: bool = True
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payment_required: bool = True
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assigned_human_user_id: str | None = None
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assigned_ai_orchestrator_id: str | None = None
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preferred_channel: str
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current_channel: str
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status: SalesDealStatus
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won_reason: str | None = None
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lost_reason: str | None = None
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close_reason: str | None = None
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next_action_type: str | None = None
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next_action_at: str | None = None
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last_contact_at: str | None = None
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closed_at: str | None = None
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created_at: str
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updated_at: str
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class SalesCommunicationStartIn(BaseModel):
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channel_type: SalesChannelType
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direction: SalesDirection = "outbound"
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agent_type: SalesAgentType | None = None
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subject: str | None = None
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summary: str | None = None
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next_action_type: str | None = None
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next_action_at: str | None = None
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class SalesCommunicationSummaryIn(BaseModel):
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summary: str = Field(min_length=2)
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result_code: str | None = None
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sentiment: str | None = None
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next_action_type: str | None = None
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next_action_at: str | None = None
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class SalesCommunicationSwitchChannelIn(BaseModel):
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to_channel: SalesPreferredChannel
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reason_for_channel_switch: str = Field(min_length=3)
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class SalesCommunicationBindExternalIn(BaseModel):
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channel_provider: str | None = None
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telegram_thread_id: str | None = None
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telegram_chat_id: str | None = None
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voice_session_id: str | None = None
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external_call_id: str | None = None
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metadata: dict = Field(default_factory=dict)
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class SalesCommunicationOut(BaseModel):
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communication_id: str
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tenant_id: str
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deal_id: str
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lead_id: str | None = None
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customer_id: str | None = None
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channel_type: SalesChannelType
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direction: SalesDirection
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agent_type: SalesAgentType
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started_at: str
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ended_at: str | None = None
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duration_sec: int | None = None
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subject: str | None = None
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status: str
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summary: str | None = None
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transcript_id: str | None = None
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next_action_type: str | None = None
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next_action_at: str | None = None
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sentiment: str | None = None
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result_code: str | None = None
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metadata: dict = Field(default_factory=dict)
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created_at: str
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updated_at: str
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class SalesMessageWebhookIn(BaseModel):
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deal_id: str | None = None
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lead_id: str | None = None
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phone: str | None = None
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channel_provider: str = "telegram"
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external_message_id: str | None = None
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sender_id: str | None = None
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body: str = Field(min_length=1)
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attachments: list[dict] = Field(default_factory=list)
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metadata: dict = Field(default_factory=dict)
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class SalesMessageSendIn(BaseModel):
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deal_id: str
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communication_id: str | None = None
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channel_provider: str = "telegram"
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sender_type: Literal["text_ai", "human"] = "text_ai"
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sender_id: str | None = None
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body: str = Field(min_length=1)
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attachments: list[dict] = Field(default_factory=list)
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metadata: dict = Field(default_factory=dict)
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class SalesMessageOut(BaseModel):
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message_id: str
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deal_id: str
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communication_id: str
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sender_type: str
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sender_id: str | None = None
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channel_provider: str
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external_message_id: str | None = None
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body: str
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attachments: list[dict] = Field(default_factory=list)
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delivery_status: str | None = None
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read_status: str | None = None
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metadata: dict = Field(default_factory=dict)
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sent_at: str
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created_at: str
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class SalesCallWebhookIn(BaseModel):
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deal_id: str | None = None
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lead_id: str | None = None
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phone_number: str
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provider: str = "asterisk"
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external_call_id: str | None = None
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subject: str | None = None
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class SalesCallCompleteIn(BaseModel):
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summary: str | None = None
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recording_url: str | None = None
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result_code: str | None = None
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class SalesTranscriptIn(BaseModel):
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language: str = "ru"
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transcript_text: str = Field(min_length=1)
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diarization: dict = Field(default_factory=dict)
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extracted_entities: dict = Field(default_factory=dict)
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class SalesTranscriptOut(BaseModel):
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transcript_id: str
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call_id: str
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language: str
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transcript_text: str
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diarization: dict = Field(default_factory=dict)
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extracted_entities: dict = Field(default_factory=dict)
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created_at: str
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updated_at: str
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class SalesCallOut(BaseModel):
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call_id: str
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deal_id: str
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communication_id: str
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phone_number: str
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direction: SalesDirection
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provider: str
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external_call_id: str | None = None
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recording_url: str | None = None
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transcript_status: SalesTranscriptStatus
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transcript_id: str | None = None
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call_status: str
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started_at: str
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ended_at: str | None = None
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duration_sec: int | None = None
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summary: str | None = None
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created_at: str
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updated_at: str
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class SalesOfferCreate(BaseModel):
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offer_type: SalesOfferType = "offer"
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title: str = Field(min_length=3)
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description: str | None = None
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line_items: list[dict] = Field(default_factory=list)
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pricing: dict = Field(default_factory=dict)
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total_amount: float = Field(ge=0)
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currency: str = "KZT"
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validity_until: str | None = None
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rendered_document_url: str | None = None
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class SalesOfferOut(BaseModel):
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offer_id: str
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deal_id: str
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offer_type: SalesOfferType
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title: str
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description: str | None = None
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line_items: list[dict] = Field(default_factory=list)
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pricing: dict = Field(default_factory=dict)
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total_amount: float
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currency: str
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validity_until: str | None = None
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status: SalesOfferStatus
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rendered_document_url: str | None = None
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created_by_type: str
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created_at: str
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updated_at: str
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class SalesConditionUpsertIn(BaseModel):
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product_name: str | None = None
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service_name: str | None = None
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quantity: float | None = Field(default=None, ge=0)
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unit: str | None = None
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delivery_mode: str | None = None
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execution_date: str | None = None
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start_date: str | None = None
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end_date: str | None = None
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payment_terms: str | None = None
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custom_terms: dict = Field(default_factory=dict)
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agreed_price: float | None = Field(default=None, ge=0)
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currency: str = "KZT"
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class SalesConditionOut(BaseModel):
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condition_id: str
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deal_id: str
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product_name: str | None = None
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service_name: str | None = None
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quantity: float | None = None
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unit: str | None = None
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delivery_mode: str | None = None
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execution_date: str | None = None
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start_date: str | None = None
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end_date: str | None = None
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payment_terms: str | None = None
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custom_terms: dict = Field(default_factory=dict)
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agreed_price: float | None = None
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currency: str
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confirmed_at: str | None = None
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created_at: str
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updated_at: str
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class SalesCounterpartyUpsertIn(BaseModel):
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company_name: str | None = None
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full_name: str | None = None
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bin_iin: str | None = None
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address: str | None = None
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bank_details: dict = Field(default_factory=dict)
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signer_name: str | None = None
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signer_role: str | None = None
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signer_basis: str | None = None
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email_for_docs: str | None = None
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phone_for_docs: str | None = None
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class SalesCounterpartyOut(BaseModel):
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counterparty_id: str
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deal_id: str
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customer_id: str | None = None
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company_name: str | None = None
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full_name: str | None = None
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bin_iin: str | None = None
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address: str | None = None
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bank_details: dict = Field(default_factory=dict)
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signer_name: str | None = None
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signer_role: str | None = None
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signer_basis: str | None = None
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email_for_docs: str | None = None
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phone_for_docs: str | None = None
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completeness_status: str
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created_at: str
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updated_at: str
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class SalesDocumentCreate(BaseModel):
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document_type: SalesDocumentType
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template_id: str | None = None
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version: int = Field(default=1, ge=1)
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rendered_payload: dict = Field(default_factory=dict)
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file_url: str | None = None
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class SalesDocumentOut(BaseModel):
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document_id: str
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deal_id: str
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customer_id: str | None = None
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document_type: SalesDocumentType
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template_id: str | None = None
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version: int
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status: SalesDocumentStatus
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file_url: str | None = None
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rendered_payload: dict = Field(default_factory=dict)
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external_sign_provider_id: str | None = None
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signed_at: str | None = None
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created_at: str
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updated_at: str
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class SalesInvoiceCreate(BaseModel):
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basis_document_id: str | None = None
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amount: float = Field(ge=0)
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currency: str = "KZT"
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due_date: str | None = None
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payment_link: str | None = None
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line_items: list[dict] = Field(default_factory=list)
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metadata: dict = Field(default_factory=dict)
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class SalesInvoiceOut(BaseModel):
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invoice_id: str
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deal_id: str
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customer_id: str | None = None
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invoice_number: str
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basis_document_id: str | None = None
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amount: float
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currency: str
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due_date: str | None = None
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status: SalesInvoiceStatus
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payment_link: str | None = None
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line_items: list[dict] = Field(default_factory=list)
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metadata: dict = Field(default_factory=dict)
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issued_at: str | None = None
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paid_at: str | None = None
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created_at: str
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updated_at: str
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class SalesPaymentWebhookIn(BaseModel):
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deal_id: str
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invoice_id: str | None = None
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payment_provider: str = "manual"
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external_payment_id: str | None = None
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amount: float = Field(ge=0)
|
|
currency: str = "KZT"
|
|
status: SalesPaymentStatus = "success"
|
|
paid_at: str | None = None
|
|
payment_method: str | None = None
|
|
failure_reason: str | None = None
|
|
metadata: dict = Field(default_factory=dict)
|
|
|
|
|
|
class SalesPaymentReconcileIn(BaseModel):
|
|
status: SalesPaymentStatus
|
|
failure_reason: str | None = None
|
|
metadata: dict = Field(default_factory=dict)
|
|
|
|
|
|
class SalesPaymentOut(BaseModel):
|
|
payment_id: str
|
|
deal_id: str
|
|
invoice_id: str | None = None
|
|
payment_provider: str | None = None
|
|
external_payment_id: str | None = None
|
|
amount: float
|
|
currency: str
|
|
status: SalesPaymentStatus
|
|
paid_at: str | None = None
|
|
payment_method: str | None = None
|
|
failure_reason: str | None = None
|
|
metadata: dict = Field(default_factory=dict)
|
|
created_at: str
|
|
updated_at: str
|
|
|
|
|
|
class SalesEscalationCreateIn(BaseModel):
|
|
escalation_type: str = Field(min_length=2)
|
|
reason: str = Field(min_length=3)
|
|
severity: SalesEscalationSeverity = "medium"
|
|
assigned_to_user_id: str | None = None
|
|
|
|
|
|
class SalesEscalationOut(BaseModel):
|
|
escalation_id: str
|
|
deal_id: str
|
|
escalation_type: str
|
|
reason: str
|
|
severity: SalesEscalationSeverity
|
|
status: SalesEscalationStatus
|
|
assigned_to_user_id: str | None = None
|
|
created_at: str
|
|
resolved_at: str | None = None
|
|
|
|
|
|
class SalesAutomationTaskOut(BaseModel):
|
|
task_id: str
|
|
deal_id: str
|
|
task_type: str
|
|
payload: dict = Field(default_factory=dict)
|
|
run_at: str
|
|
status: SalesAutomationStatus
|
|
retry_count: int = 0
|
|
last_error: str | None = None
|
|
created_at: str
|
|
updated_at: str
|
|
|
|
|
|
class SalesStageHistoryOut(BaseModel):
|
|
history_id: str
|
|
deal_id: str
|
|
from_stage_id: str | None = None
|
|
to_stage_id: str
|
|
changed_by_type: str
|
|
changed_by_id: str | None = None
|
|
reason: str | None = None
|
|
changed_at: str
|
|
|
|
|
|
class SalesChannelSwitchOut(BaseModel):
|
|
switch_id: str
|
|
deal_id: str
|
|
communication_id: str | None = None
|
|
from_channel: str
|
|
to_channel: str
|
|
reason_for_channel_switch: str
|
|
switched_at: str
|
|
|
|
|
|
class SalesTimelineEventOut(BaseModel):
|
|
ts: str
|
|
kind: str
|
|
title: str
|
|
body: str
|
|
meta: dict = Field(default_factory=dict)
|
|
|
|
|
|
class SalesWorkspaceOut(BaseModel):
|
|
lead: SalesLeadOut | None = None
|
|
deal: SalesDealOut
|
|
communications: list[SalesCommunicationOut] = Field(default_factory=list)
|
|
messages: list[SalesMessageOut] = Field(default_factory=list)
|
|
calls: list[SalesCallOut] = Field(default_factory=list)
|
|
offers: list[SalesOfferOut] = Field(default_factory=list)
|
|
conditions: list[SalesConditionOut] = Field(default_factory=list)
|
|
counterparty: SalesCounterpartyOut | None = None
|
|
documents: list[SalesDocumentOut] = Field(default_factory=list)
|
|
invoices: list[SalesInvoiceOut] = Field(default_factory=list)
|
|
payments: list[SalesPaymentOut] = Field(default_factory=list)
|
|
escalations: list[SalesEscalationOut] = Field(default_factory=list)
|
|
tasks: list[SalesAutomationTaskOut] = Field(default_factory=list)
|
|
stage_history: list[SalesStageHistoryOut] = Field(default_factory=list)
|
|
channel_switches: list[SalesChannelSwitchOut] = Field(default_factory=list)
|
|
timeline: list[SalesTimelineEventOut] = Field(default_factory=list)
|
|
|
|
|
|
class SalesDashboardStageOut(BaseModel):
|
|
stage_id: str
|
|
label: str
|
|
count: int = 0
|
|
amount: float = 0.0
|
|
|
|
|
|
class SalesDashboardSummaryOut(BaseModel):
|
|
leads_total: int = 0
|
|
deals_active: int = 0
|
|
deals_won: int = 0
|
|
deals_lost: int = 0
|
|
overdue_invoices: int = 0
|
|
payment_expected: float = 0.0
|
|
payment_received: float = 0.0
|
|
voice_sessions: int = 0
|
|
text_sessions: int = 0
|
|
channel_switches: int = 0
|
|
human_escalations: int = 0
|
|
stage_counts: list[SalesDashboardStageOut] = Field(default_factory=list)
|
|
hottest_deals: list[SalesDealOut] = Field(default_factory=list)
|
|
|
|
|
|
class SalesTelegramSyncIn(BaseModel):
|
|
thread_id: str = Field(min_length=1)
|
|
chat_id: str = Field(min_length=1)
|
|
interaction_id: str | None = None
|
|
customer_id: str | None = None
|
|
phone_number: str | None = None
|
|
display_name: str | None = None
|
|
queue_id: str | None = None
|
|
status: str | None = None
|
|
ai_state: str | None = None
|
|
ai_handoff_reason: str | None = None
|
|
message_id: str | None = None
|
|
external_message_id: str | None = None
|
|
text: str | None = None
|
|
direction: str = "inbound"
|
|
author_type: str | None = None
|
|
author_id: str | None = None
|
|
happened_at: str | None = None
|
|
metadata: dict = Field(default_factory=dict)
|
|
|
|
|
|
class SalesVoiceSyncIn(BaseModel):
|
|
call_id: str = Field(min_length=1)
|
|
interaction_id: str | None = None
|
|
queue_id: str | None = None
|
|
queue_code: str | None = None
|
|
caller_number: str | None = None
|
|
caller_name: str | None = None
|
|
voice_session_id: str | None = None
|
|
ai_session_id: str | None = None
|
|
ai_state: str | None = None
|
|
handoff_reason: str | None = None
|
|
telephony_status: str | None = None
|
|
call_status: str | None = None
|
|
started_at: str | None = None
|
|
ended_at: str | None = None
|
|
summary: str | None = None
|
|
transcript_text: str | None = None
|
|
metadata: dict = Field(default_factory=dict)
|