feat(ai): Append inline name followup to initial greeting to meet IVR expectations

2026-04-07 00:25:56 +05:00
parent 02df90138d
commit 0a8f586f97
1 changed files with 5 additions and 0 deletions
@@ -1708,6 +1708,11 @@ def start_voice_session(session_id: str, payload: VoiceAIStartIn) -> VoiceAIStar
            greeting_text = _voice_personalized_greeting(language, name_value, config)
        elif name_status == "name_followup_required":
            greeting_text = _voice_name_confirmation_greeting(language, name_value, config)
+        else:
+            if config.enabled and config.downstream.missing_name_behavior == "ask_inline_once":
+                inline_prompt = _voice_inline_name_followup(language, config)
+                if inline_prompt and inline_prompt not in greeting_text:
+                    greeting_text = f"{greeting_text} {inline_prompt}"
        session.commit()
        return VoiceAIStartOut(
            session_id=ai_session.session_id,