21 lines
582 B
Markdown
21 lines
582 B
Markdown
# Stage 3 - Supervisor + Reporting + KB-lite (Weeks 8-10)
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## Goal
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Add manageability and analytics: realtime supervisor view, KPI core reporting, knowledge base support.
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## Scope
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- supervisor-service realtime state
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- reporting-service KPI aggregation: SL, ASA, AHT, Abandon, FCR
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- kb-service categories/articles/search
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- stage 3 OpenAPI contracts
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## Deliverables
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- dashboard-ready supervisor API
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- reporting export endpoint
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- KB-lite APIs for operational usage
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## Gate 3 DoD
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- Supervisor sees realtime operational state
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- KPI reports reproducible
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- KB usable in operator flow
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