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call-center/docs/roadmap/04-pilot-hardening.md
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Stage 4 - Pilot Hardening + Acceptance (Weeks 11-12)

Goal

Stabilize and pass pilot acceptance.

Scope

  • load tests up to 100/100
  • backup/restore drills
  • security hardening checks
  • UAT protocol and defect closure (P1/P2)
  • final documentation pack

Deliverables

  • test protocols
  • UAT evidence
  • operational runbooks
  • accepted MVP v1 baseline

Gate 4 DoD

  • Pilot passed
  • SLA/KPI acceptance criteria confirmed
  • System ready for post-MVP expansion