Files
call-center/docs/roadmap/04-pilot-hardening.md
T

23 lines
469 B
Markdown

# Stage 4 - Pilot Hardening + Acceptance (Weeks 11-12)
## Goal
Stabilize and pass pilot acceptance.
## Scope
- load tests up to 100/100
- backup/restore drills
- security hardening checks
- UAT protocol and defect closure (P1/P2)
- final documentation pack
## Deliverables
- test protocols
- UAT evidence
- operational runbooks
- accepted MVP v1 baseline
## Gate 4 DoD
- Pilot passed
- SLA/KPI acceptance criteria confirmed
- System ready for post-MVP expansion